support.hp.com Open in urlscan Pro
184.24.3.81  Public Scan

Submitted URL: https://smile.amazon.com/gp/f.html?C=122UL0U6V4TJX&K=27LULN5S1V0UA&M=urn:rtn:msg:20221010164057a86c1ff308854a56adecba9618...
Effective URL: https://support.hp.com/us-en/document/c06600051?jumpid=in_r11839_us/en/printplus
Submission: On October 10 via manual from US — Scanned from DE

Form analysis 1 forms found in the DOM

POST p0/IZ7_M0I02JG0KONJ30ACBBF8MM1084=CZ6_M0I02JG0KGSS30ACT8MPG200G1=LA0=Emyaction!searchResults==/#Z7_M0I02JG0KONJ30ACBBF8MM1084

<form id="original-support" class="search-bar-form" action="p0/IZ7_M0I02JG0KONJ30ACBBF8MM1084=CZ6_M0I02JG0KGSS30ACT8MPG200G1=LA0=Emyaction!searchResults==/#Z7_M0I02JG0KONJ30ACBBF8MM1084" method="POST">
  <div class="dropdown" id="searchDdDivAT">
    <div class="button inline primary" id="search-dropdown"><span class="search-category">Search all support</span> <!-- <i class="fr fa fa-angle-down"></i> --></div>
    <input id="searchCategory" name="dataStore" type="hidden" value="">
    <ul class="dropdown-menu js-search-category" role="menu">
      <li role="menuitem"><a href="javascript:void(0)" class="with-tooltip" data-toggle="popover" data-placement="left" data-content="Search in" data-original-title="" title="" data-value="All Support">All Support</a>
      </li>
      <li role="menuitem"><a href="javascript:void(0)" class="with-tooltip" data-toggle="popover" data-placement="left" data-content="Search in" data-original-title="" title="" data-value="
Software, Drivers &amp; Updates">Software, Drivers and Updates</a>
      </li>
      <li role="menuitem"><a href="javascript:void(0)" class="with-tooltip" data-toggle="popover" data-placement="left" data-content="Search in" data-original-title="" title="" data-value="
Troubleshooting">Troubleshooting</a>
      </li>
      <li role="menuitem"><a href="javascript:void(0)" class="with-tooltip" data-toggle="popover" data-placement="left" data-content="Search in" data-original-title="" title="" data-value="
How to">How to</a>
      </li>
      <li role="menuitem"><a href="javascript:void(0)" class="with-tooltip" data-toggle="popover" data-placement="left" data-content="Search in" data-original-title="" title="" data-value="
Product Information">Product Information</a>
      </li>
      <li role="menuitem"><a href="javascript:void(0)" class="with-tooltip" data-toggle="popover" data-placement="left" data-content="Search in" data-original-title="" title="" data-value="
User Guides">User Guides</a>
      </li>
    </ul>
  </div>
  <!-- Adding class "desktopSearch" fix as part of CR 1195 adding placeholder -->
  <div class="form-group hasTypeahead">
    <input id="oneboxtextsearch" name="searchQuery" errormessage="Please enter your product number, a question or keywords" errorexceptionevent="blur" data-placeholdersm="What can we help you with?"
      data-predectivecontainer="search-predictive-results" data-placeholderlg="What can we help you with?" type="text" ghosttext="What can we help you with?" requiredvalidation="true" errorposition="br" data-typeaheadlimit="50"
      placeholder="What can we help you with?" class="form-input reqTypeAhead search-input desktopSearch" aria-label="What can we help you with?" errorcontainer="help-block" value="" maxlength="1000" autocomplete="off" style="padding-left: 245px;">
    <a id="clear-search" class="icon-x" style="display:none;" aria-label="Clear search text" href="javascript:void(0)"></a>
    <input type="hidden" class="typeaheadHook" value="245">
    <div class="searching" style="display: none;">
      <img class="" src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/loadingHp.gif" alt="Loading">
    </div>
  </div>
  <button type="submit" aria-label="Search" class="button inline primary" id="btnSplitSearchSubmit"><i class="fa fa-search"></i></button>
  <input id="idolCc" name="cc" type="hidden" value="us">
  <input id="idolLc" name="lc" type="hidden" value="en">
  <input id="pdpContextClass" name="contextClass" type="hidden" value="">
  <input id="pdpContextValue" name="contextValue" type="hidden" value="">
  <input id="pdpSeriesId" name="pmSeriesValue" type="hidden" value="">
  <input id="ignoreContext" name="ignoreContext" type="hidden" value="">
  <input type="hidden" id="idolUTF8Lc" value="englishUTF8">
  <input type="hidden" id="typeAheadAjaxURL"
    value="https://support.hp.com/typeahead?q=<text>&amp;resultLimit=10&amp;store=tmsstore&amp;languageCode=en&amp;filters=class:(pm_series_value%5E1.1 OR pm_name_value OR pm_number_value) AND (NOT hiddenproduct:yes OR (!_exists_:hiddenproduct)) &amp;printFields=tmspmnamevalue,title,body,childnodes,class,productid,seofriendlyname,shortestnavigationpath">
</form>

Text Content

WHICH PRODUCT ARE YOU SETTING UP?

The HP+ setup process and help for the LaserJet Pro 3000 series printers are
different than other HP+ printers.

HP+ LaserJet Pro 3000 Series
All Other HP+ Printers



CONTACT HP

Please wait while we gather your contact options


IBM WebSphere Portal
 * Home



 * IBM Logo

 * Sign Up
 * Log In


 * Welcome
 * Getting Started
 * Contact HP - Anonymous
 * Contact HP Product Context View
 * Support Home
 * Product Home
 * Product Warranty Result
 * ConcentraWrapper currently selected
 * pFinderResults
 * Product Details Page
 * SearchResult
 * Error Page
 * individual import test
 * DisputeForm
 * SWDSelfService
 * SWDSelfServiceStep
 * SWDSelfServiceFinish
 * SWDpFinderNoResults
 * ExitDisclaimer
 * RemoteConnection
 * Warranty Check
 * Unknown Warranty
 * Historical Products
 * MediaOrdering
 * IdentifyProduct
 * changeProductPFinderResults
 * WCM Generic Page
 * Customer Support MicroSite
 * CustomerSupportMicroSitePPSTheme-2
 * MicroSite
 * orderconfirmation
 * productreplacement
 * swdDriverDetails
 * multipleWarranty
 * SWDpfinderBadResults
 * caseCreation
 * caseCreationSubmit
 * Asset Conversion Page
 * HP Microsite
 * WarrantyOnly
 * ServiceLocator
 * Dashboard
 * Add Device
 * productIdentification
 * SecurityBulletinArchive
 * Event Automation Service
 * PracticePage
 * Practice Dashboard
 * Sample Dashboard





Having it to support existing signout flows


SELECT REGISTRATION OPTION

PERSONAL ACCOUNTS

 * Save your personal devices and preferences
 * Easy access to support resources

Create personal account

BUSINESS/IT ACCOUNTS

 * Managing contracts and warranties for your business
 * Submitting and managing support cases

Create business account
Privacy Policy © Copyright 2022 HP Development Company, L.P.

Skip to Content Skip to Footer
https://www.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974


Sign in




My HP account
Support Dashboard Support Dashboard
Sign out Sign out
Explore Open Explore

Shop Open Shop

Support Open Support

Explore

Featured
Construction layout robot



HP+ smart printing system



Instant Ink



Print, play, learn



VR



Sustainable Impact



PCs
Laptops



Desktops



Gaming



Monitors



Accessories



Business laptops



Business desktops



Workstations



Print
Ink, toner & papers



Home printers



Home office & Business printers



Enterprise printers



Scanners



Large-format printers & plotters



Industrial presses



Specialty printing solutions



Managed print services



Business solutions
3D print



Security



Collaboration



Digital workspaces



Industry solutions



Business Services



Consumer Services



Explore all



Public sector purchasing



Retail solutions



Shop

Featured
HP.com store



Ink & toner cartridges



Instant Ink



Weekly Deals



Business store



University student discounts



Business discounts



Track your order



Shop PCs
Laptops



Desktops



Gaming PCs



Business laptops



Business desktops



Z Workstations



Chromebooks



Shop Print
Ink & toner cartridges



Printers



Instant Ink



Laser printers



Home & home office printers



Large format plotter printers



HP+



Refurbished printers



Paper



Shop Accessories
Accessories



Monitors



Mice & keyboards



Docking stations & hubs



Chargers & power adapters



HyperX Accessories



Software



Care Packs



Support

Problem solving
Support & troubleshooting



Software & drivers



Diagnostic tools



Community



Windows 10 / Windows 11 Support



Support by product
Printing



Computing



Instant Ink



Other Products



Support resources
Contact us



Check warranty



Authorized service providers



Security bulletin archive



Parts store



Consumer services



Business services



Product registration



us
en
false
https://www.hp.com/cma/ng/lib/exceptions/privacy-banner.js
https://www8.hp.com
https://tracking-na.hawksearch.com/api/trackevent
Clear
Skip to Content Skip to Footer
Explore Open Explore
Shop Open Shop
Support Open Support
Clear
https://www.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974
 * Shopping Cart
    
    
    
    
   Close Shopping Cart popup
    
    



Sign in



My HP account
Support Dashboard Support Dashboard
Sign out Sign out
Featured
Construction layout robot

HP+ smart printing system

Instant Ink

Print, play, learn

VR

Sustainable Impact

PCs
Laptops

Desktops

Gaming

Monitors

Accessories

Business laptops

Business desktops

Workstations

Print
Ink, toner & papers

Home printers

Home office & Business printers

Enterprise printers

Scanners

Large-format printers & plotters

Industrial presses

Specialty printing solutions

Managed print services

Business solutions
3D print

Security

Collaboration

Digital workspaces

Industry solutions

Business Services

Consumer Services

Explore all

Public sector purchasing

Retail solutions


Featured
HP.com store

Ink & toner cartridges

Instant Ink

Weekly Deals

Business store

University student discounts

Business discounts

Track your order

Shop PCs
Laptops

Desktops

Gaming PCs

Business laptops

Business desktops

Z Workstations

Chromebooks

Shop Print
Ink & toner cartridges

Printers

Instant Ink

Laser printers

Home & home office printers

Large format plotter printers

HP+

Refurbished printers

Paper

Shop Accessories
Accessories

Monitors

Mice & keyboards

Docking stations & hubs

Chargers & power adapters

HyperX Accessories

Software

Care Packs


Problem solving
Support & troubleshooting

Software & drivers

Diagnostic tools

Community

Windows 10 / Windows 11 Support

Support by product
Printing

Computing

Instant Ink

Other Products

Support resources
Contact us

Check warranty

Authorized service providers

Security bulletin archive

Parts store

Consumer services

Business services

Product registration



Support See All
Software and Drivers

Printer Support

Computer Support
Skip to Content Skip to Footer


Z6_M0I02JG0KGSS30ACT8MPG200G1

Error:
Javascript is disabled in this browser. This page requires Javascript. Modify
your browser's settings to allow Javascript to execute. See your browser's
documentation for specific instructions.
{}
Z7_3054ICK0KGTE30AQO5O3KA30U5


HP-SUPPORT-HEAD-PORTLET

Actions
 * ${title}

Loading...
 * 

HP Customer Support - Knowledge Base


Z7_41I02JG0KOLGD0QK67BGRL1004


HP-CONTACT-SECONDARY-NAVIGATION-PORTLET

Actions
 * ${title}

Loading...
 * 

MyHPSupport help
 * Support Home
 * Products
   * Printer Support
   * Computer Support
   * All
 * Software and Drivers
 * Diagnostics
   * Printer Diagnostic Tools
   * Computer Diagnostic Tools
   * Windows Support
   * Print and Scan Doctor
   * HP PC Hardware Diagnostics
 * Contact Us
 * Business Support
   * Create a new case
   * Find an existing case
   * Manage contracts and warranties
   * Register an account
   * MyHPSupport help
   * Security Bulletins
   * Login required
 * My HP Account
   * My HP Dashboard
   * HP Account benefits

Search

Z7_3054ICK0KGTE30AQO5O3KA3014


HP-SHARE-PRINT-WIDGET-PORTLET

Actions
 * ${title}

Loading...
 * 


Z7_3054ICK0KGTE30AQO5O3KA30N0


HP-CONCENTRA-WRAPPER-PORTLET

Actions
 * ${title}

Loading...
 * 


FREQUENTLY ASKED QUESTIONS ABOUT HP+ PRINTERS



> note:
> The information below does NOT apply to HP LaserJet Pro 3000 series printers.
> For LaserJet Pro 3000 printers, visit hp.com/plus-pro-support to find setup
> help and troubleshooting.




HELP WITH PRINTER SETUP

Resolve specific issues related to setup using the following topics. For more
help, you may also contact support.

WI-FI CONNECTION TIPS

If the software is unable to find your printer during setup, check the following
conditions to resolve the issue.
Potential issue
Solution
Bluetooth and location services are turned off on your mobile device
If setting up with a mobile device, turn on Bluetooth and location services.
This helps the software find your network and printer.
Computer or mobile device too far from printer
Move your computer or mobile device closer to the printer. Your device might
be out of range of the printer’s Wi-Fi signal.
Computer connected to a Virtual Private Network (VPN) or remote work network
Disconnect from a VPN before installing HP Smart software. You can’t
install apps from the Windows Store when connected to a VPN. Connect to the
VPN again after finishing printer setup.

> note:
> Consider your location and the security of the Wi-Fi network before
> disconnecting from a VPN.

Wi-Fi turned off on computer (computer connected by Ethernet)
If your computer is connected by Ethernet, disconnect the Ethernet cable from
your computer. Turn on the computer’s Wi-Fi while setting up the printer. You
can turn Wi-Fi off and connect the Ethernet cable after finishing printer setup.

> note:
> If your computer does not have Wi-Fi capabilities, contact support on this
> page for further assistance.

Getting Incorrect password message repeatedly for network connection
If you get an Incorrect password message when trying to connect the printer to
your Wi-Fi network, enter the password again. Make sure you are entering the
correct password.
If you continue to get the Incorrect password message, you might need to adjust
router settings to connect the printer to the network. Access the settings of
your router and turn off Fast Transmission, Fast Roaming, or 802.11r. Depending
on the router model, instructions to access router settings might be within an
app, printed on the router itself, or included in instructional materials that
came with the router. After you have turned off these settings, try to enter the
password again to connect.


PRINTER OFFLINE

Does your computer say HP printer offline? Go to Printer offline support to
learn how to fix wireless printer offline or change your HP printer offline to
online.

CHECK TO SEE IF THE PRINTER IS IN WIRELESS SETUP MODE

Printer setup mode expires in 120 minutes after the printer has been powered on
for the first time. Check for wireless setup mode and restart it, if it has
timed out, and then use HP Smart to finish setup. Find your printer series below
for printer-specific instructions.

HP LASERJET M207E–M212E, MFP M232E–M237E SERIES

In setup mode, the status light on the front of the printer pulses purple or the
wireless icon on the control panel cycles. If you do not see this, reset setup
mode, and then use HP Smart to finish setup.
 1. If the control panel is blank, press or touch the Cancel button to exit
    sleep mode.
 2. Press and hold the Information button for 5 seconds, and then release the
    button. All control panel buttons light up.
    
 3. Press the Wireless and Cancel buttons at the same time once and then release
    the buttons. Depending on your printer model, setup mode is indicated by
    either the status light on the front of the printer pulsing purple, or the
    wireless icon on the control panel cycling.
    
 4. Wait for about 1 minute. On your computer or mobile device, close and reopen
    the HP Smart software.
 5. Click Add Printer to start setup. You might need to click or swipe left or
    right on the top of the Home screen to find Add Printer.


HP LASERJET M109E-M112E SERIES

In setup mode, the Wireless light on the control panel blinks blue. If you do
not see this, reset setup mode, and then use HP Smart to finish setup.
 1. If the control panel is blank or the Ready light is dim, press the
    Resume/Cancel button to exit sleep mode.
 2. Press and hold the Wireless button for 20 seconds until the Attention light
    blinks.
    
 3. Wait for about a minute after the printer resets and the Wireless light
    blinks.
 4. On your computer or mobile device, close and reopen the HP Smart software.
 5. On the HP Smart app, click Add printer to start setup. You might need to
    click or swipe left or right on the top of the home screen to find Add
    Printer.


HP LASERJET MFP M139E-M142E SERIES

In setup mode, the Wireless light on the control panel blinks blue. If you do
not see this, reset setup mode, and then use HP Smart to finish setup.
 1. If the control panel is blank or the Ready light is dim, press the Cancel
    button to exit sleep mode.
 2. Press and hold the Wireless and Cancel buttons for 5 seconds.
    
 3. Wait for about a minute after the printer resets and the Wireless light
    blinks.
 4. On your computer or mobile device, close and reopen the HP Smart software.
 5. On the HP Smart app, click Add printer to start setup. You might need to
    click or swipe left or right on the top of the home screen to find Add
    Printer.


HP ENVY INSPIRE 7200E, 7900E, AND HP OFFICEJET 8010E, 8020E, 9010E, PRO 8020E,
8030E, 9010E, 9020E SERIES

In setup mode, the Wireless light next to the control panel blinks blue. If you
do not see this, reset setup mode, and then use HP Smart to finish setup.
 1. On the printer control panel, swipe down to open the control panel
    Dashboard.
 2. Touch Network Setup, Restore Network Settings, and then touch Yes when
    prompted.
 3. Wait for about one minute. On your computer or mobile device, close and
    reopen the HP Smart software.
 4. Click Add Printer to start setup. You might need to click or swipe left or
    right on the top of the Home screen to find Add Printer.


HP DESKJET 2700E, 4100E SERIES

In setup mode, the Wireless light next to the control panel blinks blue. If you
do not see this, reset setup mode, and then use HP Smart to finish setup.
 1. On the printer control panel, press the Cancel button to ready the printer.
 2. Press and hold the Wireless button and Cancel button at the same time for
    five seconds until the Power button starts blinking.
    
    > note:
    > Your control panel might look different than the following example, but
    > the steps are the same.
    
    
 3. Wait until the blue Wireless light blinks.
 4. Close and then re-open the HP Smart app.
 5. Click Add Printer to start the setup. You might need to click or swipe left
    or right on the top of the Home screen to find Add Printer.


HP ENVY 6000E, 6400E SERIES

In setup mode, the edge lighting on the front of the printer pulses purple. If
the edge lighting does not pulse purple, reset the setup mode, and then use the
HP Smart app to complete setup.
 1. On the back of the printer, press and hold the Wi-Fi Reset button for five
    seconds and then release the button.
    
    > note:
    > You are in setup mode when the edge light pulses purple.
    
    
 2. Close and then re-open the HP Smart app.
 3. Click Add Printer to start the setup. You might need to click or swipe left
    or right on the top of the Home screen to find Add Printer.


'UNABLE TO REGISTER THE PRINTER TO YOUR ACCOUNT' MESSAGE (UA_200_OWSVD00001 OR
OW_4XX_0WSWS00001)

Perform the following steps if you receive the message Unable to register the
printer to your account during software setup (Error code: UA_200_OWSVD00001 or
OW_4XX_0WSWS00001).

STEP 1: MAKE SURE THE PRINTER IS READY TO FINISH SETUP

Make sure the printer is connected to a Wi-Fi network and all packing material
is removed.
 1. Make sure to remove all packing material from the printer.
    Open the printer door, remove all tape and packing materials from inside the
    printer, including the carriage area, and then close the printer door.
 2. Make sure the paper tray can move freely.
    Remove all tape found on the paper tray, and then open the tray. Remove all
    tape and cardboard inside, and then close the tray fully.
 3. Check that the printer is turned on and connected to the internet.
 4. After confirming, reopen HP Smart and finish setup.
    Continue using these steps if the error persists.
 5. Select Exit Setup and close the HP Smart software.
 6. Turn the printer off and back on.
 7. Once the printer is fully powered on, wait 2 minutes, and then reopen HP
    Smart and finish setup.

If the issue persists, continue to the next step.

STEP 2: FACTORY RESET THE PRINTER

Restore the factory settings on your printer, and then use the HP Smart app to
re-add and setup the printer.

RESTORE FACTORY DEFAULTS (PRINTERS WITH A TOUCHSCREEN)

Reset the printer to remove all previous printer settings and preferences.
 1. On the printer control panel, touch the Home button .
 2. If an HP Software is setting up your printer... message displays, touch the
    Help button , and the touch Exit. On the Firmware Update screen, touch Next,
    select your preference, and then touch Save. The Home screen opens.
    
 3. Touch the Setup icon, and then touch Printer Maintenance.
 4. Touch Restore, and then touch Restore Factory Defaults.
 5. On the confirmation prompt, touch Continue to complete restoring to factory
    defaults.

If the issue persists, continue to the next step.

RESTORE FACTORY DEFAULTS (PRINTERS WITHOUT A TOUCHSCREEN)

Reset the printer to remove all previous printer settings and preferences.
 1. Open the printer Advanced Settings (EWS) with the HP Smart app or by typing
    the printer IP address into a web browser address bar.
 2. Click the Settings or System tab.
 3. If prompted, enter the printer administrator password or the PIN from the
    printer label.
    Depending on your printer type, the label might be located inside the
    cartridge access door.
    
 4. Click Restore Defaults or Services, and then click Restore Factory Defaults.
 5. Click the Restore Factory Defaults option again.
 6. After the factory reset completes, close and reopen HP Smart.
 7. On the Home screen, right-click or long-press your printer image, and then
    click Hide Printer.
 8. Select Add Printer. You might need to click or swipe left or right on the
    top of the Home screen to find Add Printer.
 9. Select your printer once the HP Smart app detects it, and then go through
    the setup process again.

If the issue persists, continue to the next step.

STEP 3: CONTINUE TROUBLESHOOTING

Use one of the following links to continue troubleshooting the issue.
 * For HP DeskJet, LaserJet, and OfficeJet printers, go to 'Unable to register
   the printer to your account' error
 * For HP ENVY Inspire printers, go to Errors about packaging, registration, or
   checking items displays during printer setup.


WHAT TO EXPECT DURING HP SMART SOFTWARE SETUP

The HP Smart software helps you manage your printer, provides important alerts,
and gives you access to exclusive app features.
To complete printer setup:
 1. Go to 123.hp.com. Enter your product name and install the software for your
    printer and operating system.
 2. Open HP Smart and select Add Printer or + to start setup. You might need
    to click or swipe left or right on the top of the Home screen to find
    Add Printer.
 3. Accept the terms of use and choose to set up a new printer. On a mobile
    device, enable Bluetooth and allow location services, if prompted. These
    help HP Smart find your network.
 4. HP Smart searches for your printer. Make sure the printer is in wireless
    setup mode. For information on setup mode and connectivity, see "Check to
    see if the printer is in wireless setup mode" above.
 5. HP Smart might ask to access your computer or mobile device network
    information to automatically put the printer on Wi-Fi. You can also enter
    your Wi-Fi password manually.
 6. If you are asked for a printer PIN, open the cartridge access door and
    locate the sticker. Confirming proximity to the printer helps keeps your
    printer secure.
 7. The software presents the HP+ benefits of your printer and prompts you to
    create or sign in to an HP account. Additionally, you can enroll in HP
    Instant Ink.
 8. HP Smart helps complete printer alignment and prints a test page. When setup
    is complete, you end on the HP Smart Home screen.


WHY CAN’T I USE USB FOR SETUP?


HP DESKJET 2700E, 4100E SERIES

HP recommends that you set up and use HP+ printers with an internet connection
to receive the offered HP+ benefits. After setup, you can print to your HP+
printer with a USB cable connection if desired, but the printer must also remain
connected to the internet at the same time. A USB cable can't completely replace
an internet connection for HP+ printers if you want to continue receiving the
offered HP+ benefits.

FOR ALL OTHER HP+ PRINTERS

HP+ printers use an internet connection to deliver HP+ printer benefits to your
HP account and your printer through the cloud. If you try to set up the printer
using USB, you are prompted to change to a Wi-Fi or Ethernet connection method
instead to activate these benefits and connect the printer to the internet. This
activation is not possible using USB for setup.
After setup, you can print to your HP+ printer with a USB cable connection if
desired, but the printer must also remain connected to the internet at the same
time. A USB cable can't completely replace an internet connection for HP+
printers.

'WE'RE SORRY, SOMETHING WENT WRONG' MESSAGE

If you receive the message, We're sorry, something went wrong during software
setup (Error code: OW_500_OWSID0000), you might be experiencing setup issues due
to a Virtual Private Network (VPN) connection.
 1. Select Exit Setup on the error message and close the HP Smart software.
 2. Check if the computer or mobile device is connected to a VPN. If so,
    temporarily disable the VPN connection.
    Note: Consider your location and the security of the Wi-Fi network before
    disconnecting from a VPN. 
 3. Reopen HP Smart.
    * If your printer is shown on the Home screen, select Finish Setup.
    * If your printer is not shown on the Home screen, start setup again by
      selecting Add Printer.
 4. Follow the on-screen instructions to compete setup. If the problem
    persists, contact support on this page for further assistance.


CANNOT LOG IN OR CREATE AN ACCOUNT WITH HP SMART APP

While attempting to log in or create an HP Smart account, you experience one of
the following issues:
 * The HP Smart app does not open
 * Stuck on a loading page or spinner

For troubleshooting information, go to Cannot sign in to or create an HP Smart
account.

WI-FI SECURITY PROMPT MISSED OR TIMED OUT DURING PRINTER SETUP (HP LASERJET
M109E-M112E, MFP M139-M142E SERIES ONLY)

For security reasons, you need to confirm that you are near the printer during
setup in order to finish connecting it to the network. The printer cannot
connect to Wi-Fi or finish setup if this step is missed. The prompt will time
out after approximately 5 minutes.
 1. On your computer or mobile device, open the HP Smart app, and then follow
    the instructions to set up your printer.
 2. When prompted in the app, make sure to press and immediately release the
    Wi-Fi button on the control panel.
    
 3. Wait a few minutes to allow the printer enough time to connect to the
    network. The Wi-Fi light will turn solid blue when it connects successfully.
    
    > note:
    > Do not press the Wi-Fi button more than once to avoid setup issues.

 4. Make sure to follow any remaining prompts to finish the printer setup.


LEARN ABOUT HP+ PRINTERS

HP+ is a smart connected printing system. Read the following topics to learn
more.

WHAT IS HP+?

HP+ is a smarter printing system that thinks ahead, so you do not have to. HP+
printers are ready to print from virtually anywhere and are more secure,
productive, and sustainable than ever. For more information on the HP+ smart
printing system and associated offers, visit the HP+ printing website.

WHAT ARE THE REQUIREMENTS FOR HP+?

The requirements to use HP+ are:

> note:
> Your HP+ printer might not function as expected if the requirements are not
> met.

 * Create or sign in to an HP account during printer setup
 * Keep the printer connected to the internet
 * Requires use of only original HP ink or toner cartridges

View specific HP+ benefits details for your printer during setup or online.

IS HP+ A SUBSCRIPTION?

No, HP+ is not a subscription service, and there is no direct cost associated
with HP+. It is a smart printing system with specific requirements and benefits.
HP+ requires customers to create or sign in to an HP account, keep their printer
connected to the internet when in use, and use original HP ink or toner. In
exchange, HP+ printers get access to a set of exclusive benefits. You can change
HP Instant Ink plans or cancel at any time and still retain your HP+ access to
these extra benefits. You will have to purchase original HP ink or toner for
your printer if you do not use the HP Instant Ink service.

IS THERE A COST FOR HP+?

No, there is no cost or fee for HP+. It is a unique type of printer with
specific requirements and benefits. If you decide to redeem the Instant Ink
trial (optional), you will be asked to give your credit card information which
will be used to pay for your Instant Ink service after the trial. This payment
is used only for the Instant Ink service, not for HP+. You can cancel or change
your plan anytime.

CAN I CANCEL HP+?

Review the following information about canceling HP+, depending on your printer
model.

HP DESKJET 2700E, DESKJET 4100E SERIES

Activating HP+ enables your printer to act as a smart printing system, so HP can
deliver the offered HP+ benefits. Follow the requirements of HP+ for the life of
the printer to continue receiving the associated HP+ benefits . Remember,
Instant Ink is a separate service from HP+ and you can cancel your ink service
subscription. You will have to purchase original HP ink or toner for your
printer if you do not use the Instant Ink service.

FOR ALL OTHER HP+ PRINTERS

The requirements and benefits of HP+ are applicable for the life of the printer.
Remember, HP Instant Ink is a separate service from HP+ and you can cancel your
ink or toner service subscription. You will have to purchase original HP ink or
toner for your printer if you do not use the HP Instant Ink service.

CAN I ACTIVATE HP+ LATER?

Depending on your particular printer model, you either purchased an HP+ printer
or have been given a special offer to enjoy the benefits of HP+. This offer will
be available during setup and in the HP Smart app, for a limited time.
If you pass on this offer, you will have access to standard HP Smart app
features and the standard HP warranty for your country/region. You can enroll in
HP Instant Ink if you don’t activate HP+, but you will not receive the same
trial offer.

HOW DO I KEEP MY HP+ PRINTER ACTIVE?

Review the following information about keeping an HP+ printer active, depending
on your printer model.

HP DESKJET 2700E, 4100E SERIES

To continue accessing the HP+ benefits of your printer, you must create or have
an HP account, keep the printer connected to the internet, and continue to use
only original HP ink or toner. If you do not meet the requirements of HP+, you
will be alerted to resolve the issue. If there are multiple or ongoing issues
adhering to the requirements, HP reserves the right to revoke your HP+ benefits.

FOR ALL OTHER HP+ PRINTERS

Follow these requirements to make sure you are always ready to print:
Internet connection
We use an internet connection to deliver your HP+ benefits and app features
through the cloud. To avoid interruptions in printing, keep the printer
connected to the internet as much as possible (either on Wi-Fi or through
Ethernet). Short disruptions in your internet access do not affect your benefits
or printing.
original HP cartridges
HP+ printers only print with original HP ink or toner. It’s easy to use HP
originals through an HP Instant Ink subscription, but you can also buy HP
original cartridges from a retailer or online.
HP account
Create or sign in to an HP account during printer setup. You are prompted to do
this in the software automatically. Having an account ensures that you receive
the right HP+ benefits.

WHAT INCREASED SECURITY DO I GET WITH HP+?

All HP printers are protected with a basic level of printer security. In
addition to this, HP+ printers are further protected with extra security
features that automatically protect your printer from possible cyber-attacks,
data loss, or other threats. HP+ Smart security gives you real-time updates and
monitors your security settings. When you activate HP+, your printer is part of
HP’s cloud ecosystem that allows us to deliver this increased protection.
Increased security with HP+ monitors three main areas: security, safety, and
privacy. These include:
 * Protecting your printer during vulnerable processes.
 * Protecting printer memory and the information in it.
 * Sending printer data securely over Wi-Fi networks.
 * Monitoring automatic firmware updates and using genuine HP firmware on the
   printer.
 * Setting and using a password for your printer. This makes sure only the
   people you approve can use the printer. Monitor or change the password in the
   HP Smart app or through your HP account.


IS HP+ THE SAME AS HP INSTANT INK? 

Review the following information about HP+ and Instant Ink, depending on your
printer model.

HP DESKJET 2700E, 4100E SERIES

No, HP+ and HP Instant Ink are not the same thing, but they can work together to
make printing more convenient.
HP+ is a special internet-connected printer that requires an ongoing internet
connection and the continued use of original HP ink or toner. The benefits of
HP+ include an Instant Ink trial (optional), an extra year of HP warranty, and
access to HP Smart productivity features.
HP Instant Ink is a subscription service you enroll in, pay for monthly, and can
be canceled anytime.  Your trial of Instant Ink is risk-free. If you don’t like
it, you can cancel or change plans anytime.
Learn about HP+
Learn about HP Instant Ink

FOR ALL OTHER HP+ PRINTERS

No, HP+ and HP Instant Ink are not the same thing, but they can work together to
make printing more convenient.
HP+ is a smart, connected printing system that requires a consistent internet
connection, the use of original HP ink or toner cartridges, and the creation of
an HP account. HP+ applies for the life of the printer and can't be
canceled. There is no ongoing, direct cost associated with HP+.
With an HP+ printer, you receive extra benefits not available for other
printers. An extended free trial of HP Instant Ink is an included HP+
benefit. HP Instant Ink is a subscription service you enroll in, pay for
monthly, and can be canceled anytime.  Your trial of Instant Ink is risk-free.
If you don’t like it, you can cancel or change plans anytime.
Learn about HP+
Learn about HP Instant Ink

HOW DOES HP INSTANT INK WORK AFTER MY FREE TRIAL?

After the trial, you will transition to the regular HP Instant Ink service and
be charged a monthly fee for your plan. You can monitor printing from your HP
account and change plans or cancel any time. Customers are charged at the end of
the billing cycle. Learn more about Instant Ink plans, pricing, and savings.

IS A CREDIT CARD REQUIRED TO ENROLL IN HP INSTANT INK?

If you decide to redeem the trial of HP Instant Ink (optional), you will be
asked to give your credit card information which will be used to pay for your HP
Instant Ink service after the trial. Even though you will be asked to enter a
credit card when you sign up for HP Instant Ink, you will not be charged a fee
for the monthly plan until your trial ends. If you print more than the monthly
amount for the trial, you will incur overage charges. You can cancel or change
your HP Instant Ink plan anytime.

WHAT WILL HAPPEN IF I USE NON-ORIGINAL HP INK OR TONER IN MY HP+ PRINTER

Review the following information about using non-original HP ink or toner with
HP+, depending on your printer model.

HP DESKJET 2700E, 4100E SERIES

If you insert cartridges that are counterfeit, altered, refilled, or cloned, you
will get an alert asking you to install an original HP cartridge to continue
accessing your HP+ benefits. If you continue to use a non-original HP cartridge,
HP reserves the right to revoke your HP+ benefits. This includes the extended
warranty (availability varies by country/region), Instant Ink trial, Forest
First printing, and access to exclusive HP Smart features. HP will alert you
through email if HP+ requirements are not met which could lead to your benefits
being revoked.
Enrolling in Instant Ink is an easy way to use original HP ink or toner in your
printer.
You can also purchase original HP ink or toner from a retailer.

FOR ALL OTHER HP+ PRINTERS

If you insert cartridges that do not contain original ink or toner, your HP+
printer can lose the ability to print until original HP cartridges are inserted.
The HP Smart app or your HP account provides more detail about which cartridges
do not contain original HP ink or toner.
You can get original HP ink and toner by enrolling in HP Instant Ink or
purchasing replacement cartridges from a retailer.

WHAT HAPPENS IF MY HP+ PRINTER IS DISCONNECTED FROM THE INTERNET?

Review the following information about what happens if the printer is not
connected to the internet, depending on your printer model.

HP DESKJET 2700E, 4100E SERIES

If your printer is disconnected from the internet, you might receive alerts
reminding you to reconnect the printer to the internet as soon as possible. You
might also notice that the wireless light goes out or the status color changes
(some models). HP understands you might not always be able to control your
internet connection. Your printer might become disconnected due to a power
outage, a network or router issue, or turning off the printer when not in use.
It is critical that the internet connection is restored as soon as possible to
continue accessing your HP+ benefits. This should happen automatically when the
internet connection is restored or the printer is turned on again. HP will alert
you through email if HP+ requirements are not met which could lead to your
benefits being revoked.
How to check if the printer is connected to the internet:
Press the Information button to print the Information page, see the wireless
section on the printed page to check if the printer is connected to internet.
If needed, manually reconnect the printer to the internet. Under "Help with
printer setup" on this page, view "Wi-Fi connection tips" for instructions to
restart setup mode and add the printer to HP Smart again.

FOR ALL OTHER HP+ PRINTERS

If your printer is disconnected from the internet, you might receive alerts
reminding you to reconnect the printer to the internet as soon as possible. You
might also notice that the wireless light goes out or the status color changes
(some models).
HP understands you might not always be able to control your internet connection.
Your printer might become disconnected due to a power outage, network or router
issues, or turning off the printer when not in use.
While the printer is disconnected, you might be able to print a limited amount,
but eventually the printer stops working.  To resume printing,
connect the printer to the internet again. This should happen automatically when
the internet connection is restored or the printer is turned on again.
How to check if the printer is connected to the internet:
 * HP LaserJet M207e–M212e, MFP M232e–M237e series (some models): Check if the
   status light on the front of the printer is glowing solid blue.
 * HP LaserJet MFP M232e–M237e series (models with an automatic document
   feeder): Check if the wireless icon on the control panel is solid blue.
 * HP LaserJet M109e-M112e, MFP M139e-M142e series: Check if the Wireless light
   on control panel is solid blue.
 * HP ENVY Inspire 7200e, 7900e, and HP OfficeJet 8010e, 8020e, 9010e, Pro
   8020e, 8030e, 9010e, 9020e series: Check if the Wireless light next to the
   control panel is solid blue.
 * HP ENVY 6000e, 6400e series: Check if the wireless light on control panel is
   lit solid blue and the status lighting on the front of the printer is blue.
    * Press the Information button to print the Information page, see the
      wireless section on the printed page to check if the printer is connected
      to internet.

If needed, manually reconnect the printer to the internet. Under "Help with
printer setup" on this page, view "Check to see if the printer is in wireless
setup mode" for instructions to restart setup mode and add the printer to HP
Smart again.


LEARN ABOUT HP SCANNING

Use the following links to learn about HP scanning and how to scan with your HP+
printer.
How to Scan with an HP printer
Scan directly from the control panel on HP ENVY Inspire, OfficeJet Pro printers
You can find additional help and setup information for your specific printer on
the product support page.
HP DeskJet 2700e AiO printer series
HP DeskJet 4100e AiO printer series
HP ENVY 6000e AiO printer series
HP ENVY 6400e AiO printer series
HP ENVY Inspire 7200e printer series
HP ENVY Inspire 7900e printer series
HP LaserJet M109e-M112e printer series
HP LaserJet M207e-M212e printer series
HP LaserJet MFP M139e-M142e printer series
HP LaserJet MFP M232e-M237e printer series
HP OfficeJet 8010e AiO printer series
HP OfficeJet 8020e AiO printer series
HP OfficeJet 9010e AiO printer series
HP OfficeJet Pro 8020e AiO printer series
HP OfficeJet Pro 8030e AiO printer series
HP OfficeJet Pro 9010e AiO printer series
HP OfficeJet Pro 9020e AiO printer series

--------------------------------------------------------------------------------

Additional support options

Try one of our automated tools or diagnostics

See solutions

Ask a question on our HP Support Community page

Go now

Get in touch with one of our support agents

Contact us

Z7_3054ICK0KGTE30AQO5O3KA3016


HP-FEEDBACK-INPUT-PORTLET

Actions
 * ${title}

Loading...
 * 

--------------------------------------------------------------------------------


Z7_3054ICK0KGTE30AQO5O3KA30H4


HP-FEEDBACK-BANNER-PORTLET

Actions
 * ${title}

Loading...
 * 


Z7_3054ICK0KGTE30AQO5O3KA30H5


HP-COUNTRY-LOCATOR-PORTLET

Actions
 * ${title}

Loading...
 * 

Country/Region: United States



SELECT A LOCATION


AMERICAS

 * América Central
 * Argentina
 * Bolivia
 * Brasil
 * Canada
 * Canada - Français
 * Caribbean
 * Chile
 * Colombia
 * Ecuador
 * México
 * Paraguay
 * Perú
 * Puerto Rico
 * United States

 * Uruguay
 * Venezuela


EUROPE, MIDDLE EAST, AFRICA

 * Africa
 * Afrique
 * België
 * Belgique
 * Bulgaria
 * Česká republika
 * Croatia
 * Danmark
 * Deutschland
 * Estonia
 * España
 * France
 * Ελλάδα
 * Ireland
 * ישראל

 * Italia
 * Казахстан
 * Latvia
 * Lithuania
 * Magyarország
 * Middle East
 * العربية
 * Nederland
 * Norge
 * Österreich
 * Polska
 * Portugal
 * Romania
 * Schweiz
 * Suisse

 * Serbia
 * Slovakia
 * Slovenia
 * South Africa
 * Suomi
 * Sverige
 * Türkiye
 * United Kingdom
 * Україна


ASIA PACIFIC & OCEANIA

 * Australia
 * 中国
 * 中國香港
 * Hong Kong SAR
 * Indonesia
 * India
 * 日本
 * 한국
 * Malaysia
 * New Zealand
 * Philippines
 * Singapore
 * 臺灣地區
 * Thailand
 * ไทย
 * Vietnam


SELECT A LANGUAGE




Confirm Back

Z7_M0I02JG0KOT530A6KJKFRQ0816


HP-DETECT-LOAD-MY-DEVICE-PORTLET

Actions
 * ${title}

Loading...
 * 


Z7_M0I02JG0KONJ30ACBBF8MM1084


HP-HERO-SUPPORT-SEARCH

Actions
 * ${title}

Loading...
 * 

Search all support
 * All Support
 * Software, Drivers and Updates
 * Troubleshooting
 * How to
 * Product Information
 * User Guides


Cancel
Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"


SEARCH HELP

TIPS FOR BETTER SEARCH RESULTS

 * Ensure correct spelling and spacing - Examples: "paper jam"
 * Use product model name: - Examples: laserjet pro p1102, DeskJet 2130
 * For HP products a product number. - Examples: LG534UA
 * For Samsung Print products, enter the M/C or Model Code found on the product
   label. - Examples: “SL-M2020W/XAA”
 * Include keywords along with product name. Examples: "LaserJet Pro P1102 paper
   jam", "EliteBook 840 G3 bios update"

NEED HELP FINDING YOUR PRODUCT NAME OR PRODUCT NUMBER?

Finding your Serial Number
Finding your Product Number


Privacy Policy © Copyright 2022 HP Development Company, L.P.
Loading Results




Need help?
Some features of the tool may not be available at this time. We apologize for
this inconvenience and are addressing the issue. Minimize Chat bot window
Loading Chatbot New Message
The Virtual Agent is currently unavailable. Please try again shortly.
Need help troubleshooting? Just ask.
HP's Virtual Agent can help troubleshoot issues with your PC or printer.
Try asking HP's Virtual Agent.


SESSION TIMED OUT

Your session on HP Customer Support has timed out.

Please sign back in to continue

Sign in


End of content

About Us
 * About Us
 * About Us
 * Contact HP
 * Careers
 * Investor relations
 * Sustainable impact
 * Press center
 * The Garage

Ways to buy
 * Ways to buy
 * Shop online
 * Call an HP rep
 * Find a reseller
 * Enterprise store
 * Public sector purchasing

Support
 * Support
 * Support
 * Download drivers
 * Support & troubleshooting
 * Community
 * Register your product
 * Authorized service providers
 * Check repair status
 * Training & certification
 * Fraud alert
 * Security Center

HP Partners
 * HP Partners
 * HP Amplify Partner Program
 * HP Partner Portal
 * Developers

Stay connected
 * Stay connected
 * * 
   * 
   * 
   * 
   * 

 * Recalls|
 * Product recycling|
 * Accessibility|
 * CA Supply Chains Act|
 * Privacy|
 * Use of cookies|
 * Personal data rights|
 * Terms of use|
 * Limited warranty statement|
 * Terms & conditions of sales & service|

© Copyright 2022 HP Development Company, L.P.



 * 
 * 2
   Information
   Need Windows 11 help?
   
   Check the information on compatibility, upgrade, and available fixes from HP
   and Microsoft. Windows 11 Support Center
   
   Information
   Win10 - USB Printing broke post Windows update
   
   USB connected printers don't print / not recognized. Fix Win10 USB Print
   issue

   
   
   
 * 
   
 * 
   
 * Feedback
   
   

Complementary Content



SELECT YOUR MODEL


Privacy Policy © Copyright 2022 HP Development Company, L.P.




YOUR PRIVACY



We use cookies (or similar technologies) to personalize content and ads, to
provide social media features and to analyse our traffic. By clicking "Accept ",
you agree to this and the sharing of information(What data we collect) about
your use of our site with our affiliates & partners. You can manage your
preferences in Cookie Settings, withdraw your consent at any time or find out
more about Use of cookies.



Reject All I ACCEPT
MORE OPTIONS



PRIVACY PREFERENCE CENTER




 * YOUR PRIVACY


 * STRICTLY NECESSARY COOKIES


 * PERFORMANCE & ANALYTICS COOKIES


 * PERSONALIZATION COOKIES


 * TARGETING COOKIES

YOUR PRIVACY

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms.    You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.

Cookies Details‎

PERFORMANCE & ANALYTICS COOKIES

Performance & Analytics Cookies


These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site.    All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

Cookies Details‎

PERSONALIZATION COOKIES

Personalization Cookies


These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages.    If you do not allow these cookies then
some or all of these services may not function properly.

Cookies Details‎

TARGETING COOKIES

Targeting Cookies


These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites.    They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

Cookies Details‎
Back Button


BACK

Filter Button
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

 * View Third Party Cookies
    * Name
      cookie name


Clear
checkbox label label
Apply Cancel
Save Settings
Reject All Allow All