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Hotels Cars AA.com More English (US) USD Join Log in AMERICAN AIRLINES AADVANTAGE® REDEMPTION TERMS AND CONDITIONS Last Updated: September 30, 2021 These American Airlines AAdvantage® Redemption terms and conditions apply to any reservations made on https://www.useaamiles.com/ (the “Redemption Site”) on or after September 30, 2021. If you made a reservation on the Redemption Site before September 30, 2021, the terms and conditions applicable to your reservation are located here. If you made a refundable and changeable reservation on the Redemption Site before September 30, 2021 and want to make changes to that reservation, please cancel your original reservation and make a new reservation on the Redemption Site. If you have any questions about this process, please contact American Airlines customer service. AAdvantage® hotel and car rental awards are available only through the Redemption Site, which is provided and managed by Rocketmiles. You must log in to the Redemption Site using your AAdvantage® login credentials in order to make reservations. Rocketmiles is an independent contractor and will be the merchant of record for any car or hotel purchases made on the site. American Airlines AAdvantage® terms and conditions will apply to the AAdvantage® program and to any AAdvantage® miles used with or earned by your purchases on the site; however, Rocketmiles term and conditions will apply to any other activity on the site. AAdvantage® car and hotel awards are available for purchase through the Redemption Site in AAdvantage® miles or a combination of AAdvantage® miles and cash. If you choose to pay for your purchase with a combination of AAdvantage® miles plus cash, a minimum of 25% of the total cost of your purchase must be paid for with AAdvantage® miles. Your AAdvantage® miles will be deducted at the time of purchase. You must have a sufficient number of AAdvantage® miles in your account in order to complete the AAdvantage® miles portion of your transaction. AAdvantage® miles must be redeemed from a single member’s account. You may not combine AAdvantage® miles from two or more accounts in a single transaction. If you do not have a sufficient number of AAdvantage® miles in your account, you can purchase additional AAdvantage® miles here. If applicable, any fees collected in cash will appear on your credit card statements as "RTI". Car and hotel awards purchased through the Redemption Site do not qualify to earn AAdvantage® miles from American Airlines, even for portions paid with cash (if you pay for the cash portion of your transaction using an AAdvantage® co-branded credit card, you will earn the standard number of AAdvantage® miles per dollar as specified in your card issuer agreement, but Redemption Site transactions do not qualify as purchases from American Airlines for purposes of earning bonus miles). Credit earned in any other loyalty, recognition, or rewards program is at the discretion of the car rental company or hotel property. Car and hotel awards are available to all AAdvantage® members. American Airlines reserves the right to revise member eligibility. Certain members may receive preferential pricing. Pricing is subject to change without notice. AAdvantage® members may purchase hotel and car rental awards for family and friends via the Redemption Site (the name of at least one adult guest who will be staying in the hotel or the name of the adult driver, as applicable, should be specified at checkout). “American Airlines” and “AAdvantage” are registered trademarks of American Airlines, Inc. (“American Airlines”) and its affiliates. AAdvantage® miles redeemed for car and hotel awards are subject to applicable American Airlines policies, including the AAdvantage® terms and conditions. All suppliers providing hotel stays and car rentals are independent contractors and are not employees of American Airlines. American Airlines, its subsidiaries, affiliates and agents are not responsible for any products and services of other participating companies and partners. TERMS AND CONDITIONS OF USE Last Updated: April 17, 2020 Welcome to Rocket Travel! These Terms and Conditions of Use (the "Agreement") set forth the legally binding terms governing your access and use of the services (the "Services") offered by Rocket Travel, Inc. ("Rocket Travel," or "we"), both on the full and mobile versions of the web sites owned and maintained by Rocket Travel. Both the full and mobile versions of these sites are referred to collectively in this Agreement as the “Rocket Travel Site”. By using the Services, you agree to be bound by this Agreement, whether you are a "Visitor" (which means that you simply browse the Rocket Travel Site) or a "Registered User" (which means that you have registered with Rocket Travel). The term "User" refers to a Visitor or a Registered User. You may only use the Services if you agree to abide by all of the provisions of this Agreement and all applicable laws related to your use of the Rocket Travel Site, so please carefully review this Agreement. If you do not agree the terms of this Agreement, you should not visit the Rocket Travel Site nor use the Services. CHANGES TO AGREEMENT OR SERVICES Rocket Travel may at any time revise this Agreement by updating this posting and changing the date indicated above. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Agreement. The latest version of the Agreement will supersede all previous versions. The Agreement constitute the entire agreement between you and Rocket Travel and supersede any previous agreement or understanding. Rocket Travel reserves the right, in its sole discretion, at any time and from time to time to modify, suspend, or discontinue, temporarily or permanently, the Services (or any part thereof), any promotions, with or without notice. You agree that Rocket Travel shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services. In the event of termination of the Rocket Travel Site, the reservations made via Rocket Travel will still be honored unless you receive a notification. You will still be bound by your obligations under this Agreement, including the warranties made by you, and by the disclaimers and limitations of liability. Additionally, Rocket Travel shall not be liable to you or any third-party for any termination of your access to the Rocket Travel Site. Rocket Travel reserves the right to amend or repeal this Agreement (or parts thereof) as it deems appropriate REQUIREMENTS TO USE THE ROCKET TRAVEL SITE You must be 18 years of age or older to become a Registered User on the Rocket Travel Site, and have the full legal capacity to make the transaction (or have the authorization to do so from your legal guardian). By submitting information through the Rocket Travel Site, you represent that you meet this age requirement. You undertake that the credit or debit card you are using is your own or that you are authorized to complete the booking with this card and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account Rocket Travel reserves the right not to accept certain forms of payment. You undertake that the details you provide us with in making a booking are fully correct. You agree that the travel services reservations facilities of the Rocket Travel Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act; any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You understand that abuse of the travel services reservation facilities of the Rocket Travel site may result in you being denied access to such facilities. ACCOMMODATIONS Through the Rocket Travel Site, Rocket Travel provides an online platform through which you can browse different types of accommodations, (the “Accommodation(s)”) and make reservations with such Accommodations, including making payment for such reservations (in certain cases, making payments in advance of the reservation) with a credit card, debit card or such other payment method to facilitate the processing of such payment (“Payment Instrument”). By making a booking through the Rocket Travel Site, you make an offer to book a reservation at the price listed for such reservation and such other terms and conditions stated on the Rocket Travel Site. This shall become a binding contract formed in the state of Illinois, and the country of United States pursuant to this Agreement when accepted by the Accommodation and consequently Rocket Travel. You will receive proof of the confirmed Accommodation booking via an e-mail confirmation, which means the reservation has been confirmed by the Accommodation. You warrant that all information supplied by you of your household in using this Rocket Travel Site is true and accurate. We reserve the right to reject bookings as set out in this Agreement. When rendering our Services, the information that we disclose about Accommodations is based on the information provided to us by our suppliers or providers (including but not necessarily limited to the Accommodations, their representatives, distributors, destination management companies, channel managers, partners, etc.). As such, the Accommodations or their representatives are fully responsible for updating all rates, availability, description, pictures, booking conditions, accommodation policies and other information which is displayed on the Rocket Travel Site. Although we will use commercially reasonable skill and care in performing our Services we will not verify if, and cannot guarantee that, all information is accurate, complete, correct or up to date, nor can we be held responsible for any errors (including manifest and typographical errors), interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of the Rocket Travel Site or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Accommodation remains responsible at all times for the accuracy, completeness and correctness of the Accommodation information displayed on the Rocket Travel Site. Changes in market conditions or circumstances may occur on short notice which may make information displayed on the Rocket Travel Site inaccurate or outdated. In case of problems, our Customer Service will use its commercially reasonable efforts to assist you and serve as a point of contact with the Accommodation. Please note that Rocket Travel is one of many channels Accommodations use to make their inventory available for reservation. When a search result indicates that a particular Accommodation has no more rooms available, that means the room type is not available for reservation through Rocket Travel. Rocket Travel cannot guarantee availability with any particular travel-related goods until confirmation is provided by the travel-related supplier. Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due. Accommodations have the right to change their offerings and this is outside Rocket Travel’s control. The Rocket Travel Site does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any Accommodation listed on the Rocket Travel Site. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status or adequacy of any Accommodation listed on the Rocket Travel Site. The Accommodations can be ranked on the Rocket Travel Site according to different criteria (star rating, reviews, etc.). The default ranking is based on an automated algorithm which may be updated or amended from time to time, and which takes into account different factors including but not necessarily limited to availability, promotions and rates, historical popularity, money earned by Rocket Travel, conversion (the ratio of reservations made to Rocket Travel Site visits), sales of room nights, cancellations, quality of content, guest review scores, star ratings etc. Under certain circumstances, Rocket Travel may also offer Accommodations the option to get a sponsored listing, i.e. to pay for a top spot. Such sponsored listing will be marked or contain wording for clarity. We reserve the right not to accept you or bookings (or in exceptional cases to cancel confirmed ones) at our discretion and for whatever (legal) reason without the need to justify such refusal. Typical reasons for rejecting you or booking include, but are not limited to: Accommodation request(s), reselling of Accommodations booked through the Rocket Travel Site on an individual or mass basis without our prior written approval (“Reselling”), breach of this Agreement, force majeure events, trade or economic sanctions, embargoes, legal restrictions, (suspicions of) fraud or theft, suspected criminal activity, suspicious bookings, submission by you of misleading or erroneous information, Payment Instrument problems, inappropriate behavior, threats, insults, violence, refusal to supply information, practical obstacles, communication problems, obvious errors (see below), history, blacklisting by governments or international organizations (USA, EU, UN), etc. In case a booking is rejected or cancelled by Rocket Travel and a payment has already been made, you will receive a refund of the total booking value, except in the case of unauthorized Reselling or in any other appropriate case that we determine in our sole and absolute discretion where we reserve the right not to refund the total booking value or any part thereof. Refunds will not be issued in the event of unauthorized Reselling due to many negative factors including the disadvantage such practice imposes on our authorized and contracted affiliate partners, Accommodations who provide Rocket Travel with inventory on a contracted and trusted basis and the loss and negative brand impact caused to Rocket Travel due to unauthorized Resellers attempting to undercut Rocket Travel’s business which may include placing the resold inventory on sites run by competitors of Rocket Travel without our knowledge. We also reserve the right to bar (“blacklist”) users from the Rocket Travel Site, on a permanent or temporary basis, at our discretion. Any such blacklisted user must not attempt to use the Rocket Travel Site under any other name or through any other user. See also below for our fraud prevention mechanisms. In rare cases, we may also have to cancel or reject a booking or make adjustments due to a force majeure event, (such as an Act of God, pandemic, terrorist action, labor union disputes, network interruption, etc.), or “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on the Rocket Travel Site (e.g. in terms of price, conditions, points) which a reasonable person would not consider to be normal. The booking or awarded points will be adjusted, or, where relevant, the amount charged will be reimbursed without charge in such cases. Whether to cancel or reject a booking for this reason is in Rocket Travel’s sole discretion. Circumstances such as ongoing renovations, Accommodation booking errors, and specific guest needs can affect the quality of your stay. Be sure to let the Accommodation know any special requests or requirements you have at check-in. Rocket Travel works with other companies, including Booking.com and Agoda Company Pte. Ltd., to offer reservation options in Accommodations worldwide to guests. In some cases, you will receive a confirmation referring to such other companies. Rocket Travel may also offer the option to book ancillary services (flights, rental cars) in cooperation with selected partners as described above. By making an Accommodation reservation on the Rocket Traveler Site, you accept and agree to the relevant Accommodation booking conditions, including cancellation and no-show policies applicable to that booking, and to any additional (delivery) terms and conditions of the Accommodation that may apply to your reservation or during your stay, including for services rendered and/or products offered by the Accommodation (the delivery terms and conditions of an Accommodation can be obtained with the relevant Accommodation). Please note that you may be charged for your cancellation in accordance with the Accommodation’s cancellation and no-show policy, in some cases for the entire stay or the first night. We recommend that you read the cancellation and no-show policy of the Accommodation carefully prior to making your reservation. If you fail to check in to your Accommodation on time on the day of your reservation and do not alert the Accommodation, the remaining portion of your reservation may be canceled and you may not be entitled to a refund, depending on the terms and conditions of the applicable Accommodation. Regardless of the Accommodation’s cancellation policy, Rocket Travel reserves the right to charge a cancellation fee, this will be indicated on the Rocket Travel Site. Please carefully check the Accommodation details thoroughly for any such conditions prior to making your reservation. Some Accommodations will charge extra for early or late check-outs. If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein, or contact Customer Service. Many Accommodations have specific policies around children, accompanying travelers and/or traveling with pets. As indicated above, you are strongly advised to check with Customer Service, the Accommodation itself or to verify the Accommodation policies. Special Needs: If you have special needs (e.g., wheelchair accessible room) you must contact Customer Service or the Accommodation and verify that special needs can be met. Please note that all special requests are subject to availability and cannot be guaranteed by Rocket Travel. Depending on the policy of the applicable Accommodation, your reservation will be refunded, canceled or modified if special needs cannot be met. If available, your request will be confirmed upon arrival. STAR RATINGS The Accommodation star or other denoted ratings (“star ratings”) are provided for your information only. The star ratings are based on information we have received from our suppliers, including the Accommodations, and may take into account the Accommodation’s facilities, rates, reviews, and services. Star ratings may be unrelated to any other ratings assigned by government tourism authorities. We do not independently verify star ratings. A star rating is only indicative of the level of comfort you can expect to find in a particular Accommodation, with a higher star rating generally being indicative of a higher level of comfort and amenities. For more detailed information, please check the detailed description on the Site. Please be aware that star ratings can vary greatly on the basis of location, available alternatives, local market conditions, practices or other circumstances. Thus, it is possible that a star rating in one particular country or city is not comparable to the same star rating in another country or city due to such circumstances. Star ratings do not necessarily reflect all the amenities or services that might be available at an Accommodation, and some amenities and features may not be available in every room or at every property with a particular star rating. If there are particular amenities or features that are important to you, please contact our Customer Service and inquire as to the availability of such amenities or features. REWARDS AND PROMOTIONS Where applicable, Rocket Travel will endeavor to allow you to earn rewards, i.e., miles or points in a frequent flyer or customer loyalty program for transactions undertaken on the Rocket Travel Site. However, Rocket Travel cannot guarantee that mileage or points will actually be awarded by airlines or other travel partners. Certain travel partners may have additional requirements before awarding or redeeming mileage or points. Please see the Rocket Travel Partner Rewards’ section at the end of this Agreement to learn about our travel partners’ programs. Promotional offers cannot be applied to existing bookings or retroactively applied to bookings not made using the specific promotional link. Promotional offers cannot be combined with any other offers, including a sign-up from referral bonus. Rocket Travel reserves the right to retract a bonus at any time if it detects fraud, stacking of bonuses, technical errors, cancel/rebooking activity (defined by identical search criteria), or any deceptive behavior attempted to circumvent the limits expressed in the rules of the promotion including the creation of multiple user accounts. Customers can call 1-855-355-7625 or internationally at (+1) 773-257-7680 with questions of eligibility. All rewards are posted automatically, but may fail if the reward account number entered by the customer is incorrect. Failed postings trigger an email to the user's email address, and the reward status shows as "Contact Us" in the customer's profile. Rocket Travel reserves the right to consider unclaimed rewards as abandoned after 3 months from the original date of eligibility. Rocket Travel rewards (“Rewards”) have no cash value, are non-negotiable, and cannot be redeemed either in whole or in part for cash. Rewards do not constitute property of any member or other person and may not be brokered, bartered, attached, pledged, gifted, sold or otherwise transferred for consideration. If Rocket Travel is not contacted directly via telephone or email with a refund request until after the reward has already posted to the user's account, any approved refund amount may be reduced by up to the full retail value of the reward. The retail value of the reward is determined by the price per point/mile value stated by the airline or other reward partner. PRICES, CURRENCY CONVERSION, TAXES AND FEES Please note that, unless expressly indicated otherwise, all prices on the Rocket Travel Site are for room reservations only, for the specified stay dates and number of people. Without prejudice to what is set out below, before you confirm a reservation, Rocket Travel will display the total price payable, including taxes and service fees. Some Accommodations will charge mandatory service fees, surcharges, and local taxes (for example, resort or amenity fees, transportation transfers, and city tourist tax). If we are aware of these service fees and local taxes, we will display them with your reservation price. These service fees and local taxes may be collected directly from you by the Accommodation, in addition to the price you pay for your reservation. If you are unsure or concerned about additional charges, please verify with the Accommodation or Customer Service which extra fees (if any) are payable in addition to your reservation. We strive to have the most competitive prices and we want you to pay the lowest price possible for your stay at an Accommodation. Sometimes cheaper rates are available on the Rocket Travel Site for a specific stay at an Accommodation for the same room type, however, these rates made by Accommodations may carry special restrictions and conditions, for example, non-cancelable and non-refundable. Please check the relevant product, such as room type and rate details thoroughly for any such conditions prior to making your reservation. The same room type may have different rates, depending on such restrictions and conditions. You will not be entitled to any refund of any (non-refundable) prepaid amount unless the travel-related supplier agrees or allows otherwise under its (pre)payment and cancellation policy or if under its local applicable laws indicates otherwise. You understand that you may incur fees, such as currency exchange rates by your credit card, payment processor, banking institution, etc., that Rocket Travel or our travel suppliers have not control over. You understand that any violation of any such supplier's conditions of purchase may result in cancellation of your reservation(s) or purchase, and/or in your forfeiting any monies paid for such reservation(s) or purchase. The prices shown are based on rates set by the properties in their “Property Currency”. Property Currency means the currency in which the property or service provider sets the rates for their listings of accommodations or services on our Rocket Travel Site and wishes to receive funds from Rocket Travel. You may choose to view listing prices in the Property Currency or a different currency. If your payment card or account supports it, we may give you the option to change your currency before you pay for your booking. In connection with facilitating your Accommodation transaction, the charge to your Payment Instrument may include a charge for taxes and fees (“Taxes and Fees”) unless indicated otherwise. In relation to Accommodations, this charge includes an estimated amount to recover the amount Rocket Travel pays to the Accommodation in connection with your reservation for taxes owed by the Accommodation including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the Accommodation. The amount paid to the Accommodation in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees, if any, is a fee Rocket Travel retains as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs. If the balance is negative, Rocket Travel will absorb such difference. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount Rocket Travel pays the Accommodation and the location of the Accommodation where you will be staying, and may include profit that Rocket Travel retains. For transactions involving Accommodations located within certain jurisdictions, the charge to your Payment Instrument for Taxes and Fees includes a payment of tax that Rocket Travel is required to collect and remit to the jurisdiction for tax owed on amounts Rocket Travel retains as compensation for services. In some locations, Accommodations may be required by local law to charge and collect city, bed, tourist occupancy or equivalent taxes directly. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use the Rocket Travel Site.If and when applicable, you will satisfy all your obligations, tax, withholding or otherwise as required by your country of residence. FRAUD We have stringent fraud detection and prevention mechanisms in place. In certain cases, we may require additional information or verifications to validate and confirm the booking, as explained in more detail on the Rocket Travel Site. Reservations are not confirmed until you have received a confirmation mail and it is possible that an Accommodation could become fully booked during the fraud check, in which case the reservation will no longer be available. Rocket Travel can never be held liable in such cases. Additional information submitted will be treated in line with strict industry standards to protect privacy, using encryption for transmission and specialized agents for verification. If you choose not to submit the additional information or if we are not satisfied with the information received, the booking will not be completed and fully cancelled and any amounts charged (including the verification charge where applicable) will be refunded. LICENSES AND USE OF COPYRIGHTED MATERIALS/TRADEMARKS The content and information on the Rocket Travel Site (including, without limitation, price and availability of travel services), as well as the software and infrastructure used to provide such content and information, and all intellectual property rights related thereto, is proprietary to Rocket Travel or its affiliates, suppliers, and providers. Any materials on this Rocket Travel Site, including without limitation any documentation, content, text, data, graphics, images, interfaces or other materials or works of authorship, (the "Materials"), and all intellectual property rights related thereto, may be copyrighted materials owned by or licensed to Rocket Travel or to its suppliers and providers. All rights are reserved. The Materials contain trademarks, service marks and trade names which are owned by or licensed to Rocket Travel and its affiliates, and may also contain brand and product names which are trademarks, service marks or trade names of third parties which are owned by their respective owners and are protected by law, whether or not appearing with a trademark symbol. Except as otherwise noted on the Rocket Travel Site, you are hereby authorized to view, cache, and print the Materials, subject to the following conditions: (1) any copy of the Materials or portion thereof must include the Rocket Travel copyright notice; and (2) Rocket Travel reserves the right to revoke such authorization at any time, and any such use by you shall be discontinued immediately upon notice from Rocket Travel. Rocket Travel grants you a limited, restricted, personal, non-transferable, non-sublicensable, revocable license to access and use the Rocket Travel Site only as expressly permitted in the Agreement. Except for this limited license, we do not grant you any other rights or license with respect to the Rocket Travel Site; any rights or licenses not expressly granted herein are reserved. You may only use the Rocket Travel Site to make bona fide and legitimate enquiries or bookings and you hereby undertake not to make any speculative, false or fraudulent bookings or any reservations in anticipation of demand. You undertake that the payment details you provide us with in making a booking are fully correct. You also undertake to provide correct and accurate e-mail, postal and/or other contact details to Rocket Travel and acknowledge that Rocket Travel may use these details to contact you in the event that this should prove necessary. Please see our Privacy Policy for additional details. By making a reservation on the Rocket Travel Site, you represent and warrant that you are not covered by any international sanction program. LINKS TO THIS SITE You are granted a limited, nonexclusive right to create a "hypertext" link to this Rocket Travel Site provided that such link does not portray Rocket Travel or any of its other products or services in a false, misleading, derogatory, or otherwise defamatory manner. This limited right may be revoked at any time for any reason whatsoever. You may not use, frame, or utilize framing techniques to enclose any Rocket Travel trademark, logo or trade name or other proprietary information including the images found at the Rocket Travel Site, the content of any text or the layout/design of any page or any form contained on a page without the express written consent of Rocket Travel. Accordingly, as a condition of using the Rocket Travel Site, you agree not to use the Rocket Travel Site or its contents or information for any commercial or non-personal purpose (direct or indirect) or for any purpose that is illegal, unlawful or prohibited by the Agreement. Except with our prior written authorization, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from the Site. In addition, you agree not to: use the Site or its contents for any non-authorized commercial purpose (e.g. forward distribution or resale of bookings without permission); make any speculative, false, or fraudulent booking; access, monitor or copy any content or information of the Rocket Travel Site using any robot, spider, scraper or other automated means or any manual process for any purpose without our express prior written permission; violate the restrictions in any robot exclusion headers on the Rocket Travel Site or bypass or circumvent other measures employed to prevent or limit access to the Site; take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; deep-link to any portion of the Rocket Travel Site (including, without limitation, purchase paths) for any purpose without our express prior written permission; re-sell, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on the Rocket Travel Site for any commercial or competitive activity or purpose; "frame", "mirror" or otherwise incorporate any part of the Rocket Travel Site into any other website without our prior written authorization; deliver any unlawful (according to any and all applicable laws or regulations) postings to or through the Rocket Travel Site, or any postings which advocate illegal activity; deliver, or provide links to, any postings containing material that could be considered harmful, obscene, pornographic, indecent, lewd, violent, abusive, profane, racist, discriminating, insulting, threatening, tortuous, harassing, hateful or otherwise objectionable; deliver or provide links to, any postings containing defamatory, slanderous, false or libelous material; deliver any posting that infringes or violates any intellectual property or other right of any entity or person, including, without limitation, copyrights, patents, trademarks, laws governing trade secrets, rights to privacy, or publicity; deliver any posting that you do not have a right to make available under law or contractual or fiduciary relationships; impersonate another person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity, or adopt a false identity if the purpose of doing so is to mislead, deceive, or defraud another; manipulate identifiers, including by forging headers, in order to disguise the origin of any posting that you deliver; use the Rocket Travel Site in any manner which could damage, disable, overburden, or impair or otherwise interfere with the use of the Rocket Travel Site or other users' computer equipment, or cause damage, disruption or limit the functioning of any software, hardware, or telecommunications equipment; attempt to gain unauthorized access to the Rocket Travel Site, any related website, other accounts, computer system, or networks connected to the Rocket Travel Site, through hacking, password mining, or any other means; obtain or attempt to obtain any materials or information through any means not intentionally made available through the Rocket Travel Site, including harvesting or otherwise collecting information about others such as email addresses; engage in any deceptive practices intended to manipulate the organic Search Engine Results Page (SERP) or employ search engine optimization (“SEO”) techniques considered to be against common search engine guidelines. SEO practices considered unethical, or “black hat” (aka “spamdexing”) include, though are not limited to cloaking, meta data and title tags, content scraping, link schemes, Google bombs, keyword stuffing, hidden text and links, doorway and cloaked pages, link farming or schemes, blog comment spam, etc.; do anything else which could cause damage to the Rocket Travel Site and our partners, and each of their employees and reputations, or would otherwise have a negative impact; or aid or abet any of the above. Rocket Travel reserves all of its statutory and common law rights against any person or entity who violates this paragraph. Unless otherwise expressly permitted, websites may not hyperlink to any page beyond the homepage of the Rocket Travel Site or frame the Rocket Travel Site or any web page or material herein, nor may any entity hyperlink any aspect of the Rocket Travel Site in an email for commercial purposes without the express written permission of Rocket Travel. Rocket Travel may use proprietary or third party technology (e.g. Google reCAPTCHA v3) on pages of its Rocket Travel Site to keep the Site safe from malicious attackers or anyone who abuses the Rocket Travel Site. USER CONTENT SUBMISSIONS The Rocket Travel social media sites may allow users to submit written posts and certain other materials (“User Content”). By using these features, you agree that you will not post any content that is unlawful, harmful, tortious, defamatory, libelous, obscene, invasive of the privacy of another person, threatening, harassing, abusive, hateful, racist, infringing, pornographic, violent or otherwise objectionable or inappropriate as determined by Rocket Travel; that you will not post any content that contains personal information about any individual, violates the privacy/publicity of any other individual or entity, or anything that you are under a contractual obligation to keep private or confidential; that you will not impersonate any person or organization, including without limitation, the personnel of Rocket Travel, or misrepresent an affiliation with another person or organization; and you will not post any content that contains viruses, corrupted files, or any other similar software or programs that may adversely affect the operation of the Rocket Travel Site, or feature of the Rocket Travel Site. You further understand and agree that you have no ownership rights to any account you may have with us or other access to the Rocket Travel Site or features therein. Rocket Travel may cancel your account and delete all User Content associated with your account at any time, and without notice, if Rocket Travel deems that you have violated these Terms, the law, or for any other reason. Rocket Travel assumes no liability for any information removed from our Rocket Travel Site, and reserves the right to permanently restrict access to the Rocket Travel Site or a user account. You acknowledge that you are responsible for the information, photographs, graphics, messages, content and other material that you upload, post, email or otherwise submit to the Rocket Travel Site or any social media pages that Rocket Travel controls or make available using the Service, including any data, questions, comments, suggestions, or the like, and you have full responsibility for each of your submissions, including its legality, reliability, appropriateness, originality, and copyright, and such content is and will be treated as non-confidential and non-proprietary. Rocket Travel does not claim ownership of content (including photos and graphics) you submit or make available for inclusion on the Rocket Travel Site. However, by displaying, publishing, or otherwise posting any User Content on or through the Rocket Travel Site or any social media pages that Rocket Travel controls, you hereby grant to Rocket Travel a non-exclusive, sub-licensable, worldwide, fully-paid, royalty free license to use, modify, publicly perform, publicly display, reproduce, and distribute such User Content in any and all media now known or hereinafter developed without the requirement to make payment to you or to any third party or the need to seek any third party permission. This license includes the right to host, index, cache, distribute, and tag any User Content, as well as the right to sublicense User Content to third parties, including other users, for use on other media or platforms known or hereinafter developed. You continue to retain all ownership rights in your User Content, and you continue to have the right to use your User Content in any way you choose, subject to these Terms and the license described herein. You represent and warrant that you own the content submitted, displayed, published or posted by you on the Rocket Travel Site or social media page and otherwise have the right to grant the license set forth herein, and the displaying, publishing or posting of any content you submit, and our use thereof does not and will not violate the privacy rights, publicity rights, copyrights, trademark rights, patents, contract rights or any other intellectual property rights or other rights of any person or entity. Rocket Travel does not endorse, verify, evaluate or guarantee any information provided by users and nothing shall be considered as an endorsement, verification or guarantee of any User Content. You shall not create or distribute information, including but not limited to advertisements, press releases or other marketing materials, or include links to any sites which contain or suggest an endorsement by Rocket Travel without the prior review and written approval of Rocket Travel. Rocket Travel does not control the content posted by third parties via the Service and, as such, does not guarantee the accuracy, integrity or quality of such content. You understand that by using the Service, you may be exposed to content that is offensive, indecent, or objectionable. Under no circumstances will Rocket Travel be liable in any way for any content, including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Service. You agree to indemnify and hold Rocket Travel, its parents, subsidiaries, officers, employees, agents, and website contractors and each of their officers, employees and agents harmless from any claims, damages and expenses, including reasonable attorneys' fees and costs, related to your violation of these Terms, or any violations thereof by your dependents or which arises from the use of User Content you submitted, posted, or otherwise provided to Rocket Travel or this Rocket Travel Site. YOU AGREE TO NOT USE THE SERVICE TO: As a condition of your use of this Service, you warrant that you will not use the Services for any purpose that is unlawful or prohibited by this Agreement. You acknowledge that Rocket Travel may or may not pre-screen content, but that Rocket Travel has the right (but not the obligation) at its discretion to screen, refuse, or move any content that is available via the Services. Without limiting the foregoing, Rocket Travel and its designees shall have the right to remove any content that violates this Agreement or is otherwise objectionable. Specifically, you will not: Upload, post, email, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable; Impersonate any person or entity, including, but not limited to, a Rocket Travel official or travel supplier, or to falsely state or otherwise misrepresent your affiliation with a person or entity; Upload, post, email, or otherwise make available any content that you do not have a right to make available; Upload, post, email, or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," or any other form of solicitation; and/or Upload, post, email, or otherwise make available any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment. INTELLECTUAL PROPERTY AND COPYRIGHT INFRINGEMENT You agree not to copy, reverse engineer, or attempt to discover the source code for Rocket Travel Site or any proprietary data contained therein, or distribute or create derivative works based on the Services, in whole or in part. You agree not to access the Services by any means other than through the interface that is provided by Rocket Travel for use in accessing the Services. In addition, any software that is made available from this Rocket Travel Site, including, without limitation, all HTML code and Web controls, are owned by or licensed to Rocket Travel. Any reproduction or redistribution of this software is expressly prohibited. Rocket Travel respects the intellectual property of others. If you believe that your work has been copied and posted on the Rocket Travel Site in a way that constitutes copyright infringement, we will respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act of 1998 (the “DMCA”), a federal law that provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. The requirements for notices under the DMCA are detailed under 17 U.S.C. § 512(c)(3). Rocket Travel, Inc.’s agent for notice of claims of copyright or other intellectual property infringement can be reached as detailed below under "Contacting Us". We suggest that you consult with a legal advisor before filing a notice under the DMCA. Also, be aware that there can be penalties for false claims under the DMCA. TERMINATION You agree that Rocket Travel may, at its sole discretion and without prior notice, immediately terminate your account and access to the Services. Cause for such termination shall include, but not be limited to, (a) breaches or violations of this Agreement, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), (d) unexpected technical or security issues or problem , (e) extended periods of inactivity, (f) you have engaged in fraudulent or illegal activities, (g) forces beyond our reasonable control such as Acts of Gods, and/or (g) nonpayment of any fees owed by you in connection with use of the Services. Termination of your account includes (1) deletion of your password and all related information, files, and content associated with or inside your account (or any part thereof), and (2) barring further use of the Services. Further, you agree that all terminations for cause shall be made in Rocket Travel's discretion and that Rocket Travel shall not be liable to you or any third-party for any termination of your account or access to any content created using the Service. PRIVACY POLICY Your use of this Rocket Travel Site is governed by the Rocket Travel's Privacy Policy, and incorporated by reference into this Agreement. REGISTERED USER ACCOUNTS, PASSWORDS, AND SECURITY Certain areas of the Rocket Travel Site may be password-restricted and require you to become a Registered User before they can be accessed. You agree to maintain the confidentiality of your username and password, and are fully responsible for all liability and damages resulting from your failure to maintain that confidentiality and all activities that occur through the use of your password. You agree to immediately notify us of any unauthorized use of your password or any other breach of security. You agree that Rocket Travel cannot and will not be liable for any loss or damage arising from your failure to comply with this policy. ADVERTISING AND LINKS TO THIRD-PARTY SITES This Rocket Travel Site contains hyperlinks to web sites operated by parties other than Rocket Travel. Such hyperlinks are provided for your information and reference only. Rocket Travel does not control such web sites and is not responsible for their contents or your use of them. Rocket Travel's inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites or any association with their operators. INTERNATIONAL USE AND TRAVEL Accessing materials on this Site by certain persons in certain countries may not be lawful, and Rocket Travel makes no representation that materials on this Rocket Travel Site are appropriate or available for use in locations outside of the United States. Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Rocket Travel therefore urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. For State Department travel warnings and advisories, go to travel.state.gov/travel/cis_pa_tw/tw/tw_1764.html. For foreign health requirements and dangers, go to www.cdc.gov/travel/index.htm. Other information relating to particular international destinations can be found at www.dot.gov;www.tsa.gov, www.faa.gov, www.treas.gov/ofac, or www.cbp.gov. At Rocket Travel, we have no special knowledge regarding foreign entry requirements (such as the need for passports and visas). For foreign entry requirements, go to travel.state.gov/travel/cis_pa_tw/cis/cis_4965.html. According to the Department of Transportation’s website, disinsection is permitted under international law in order to protect public health, agriculture and the environment. The World Health Organization and the International Civil Aviation Organization stipulate two approaches for aircraft disinsection--either spray the aircraft cabin, with an aerosolized insecticide, while passengers are on board or treat the aircraft's interior surfaces with a residual insecticide (residual method) while passengers are not on board. Panama and American Samoa have adopted a third method, in which aircraft are sprayed with an aerosolized insecticide while passengers are not on board. Although the Report of the Informal Consultation on Aircraft Disinsection sponsored by the World Health Organization (November 6-10, 1995) concluded that aircraft disinsection, if performed appropriately, would not present a risk to human health, the report also noted that some individuals may experience transient discomfort following aircraft disinsection by aerosol application. Although few countries now require that aircraft be disinsected, most countries reserve the right to do so, and, as such, could impose a disinsection requirement should they perceive a threat to their public health, agriculture or environment. For more information about disinsection or to review a list of airline contacts for disinsection and a list of countries that require disinsection, please visit the Department of Transportation website at http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm BY OFFERING OR FACILITATING TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND WE SHALL NOT BE LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. OTHER ANCILLARY SERVICES Certain reservations are facilitated by Rocket Travel through its foreign sister company, Agoda Company Pte Ltd. (“Agoda.com”), headquartered in Singapore. DISCLAIMER OF WARRANTIES AND LIABILITY DISCLAIMER YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ROCKET TRAVEL EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND. ROCKET TRAVEL MAKES NO WARRANTY THAT (i) THE SERVICES WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS, AND (v) ANY ERRORS IN THE SERVICE WILL BE CORRECTED. THE INFORMATION, SOFTWARE, AND SERVICES ON THE ROCKET TRAVEL SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, ROCKET TRAVEL DISCLAIMS ALL LIABILITY FOR INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF HOTEL, AIRLINE, AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS ROCKET TRAVEL SITE (INCLUDING, WITHOUT LIMITATION, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, GRAPHICAL CONTENT, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. HOTEL RATINGS DISPLAYED ON THIS ROCKET TRAVEL SITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND ROCKET TRAVEL DOES NOT GUARANTEE THE ACCURACY OF THE RATINGS. ROCKET TRAVEL AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THE ROCKET TRAVEL SITE AT ANY TIME. ROCKET TRAVEL AND ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, PRODUCTS, SERVICES, AND ROCKET TRAVEL SITE, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. ROCKET TRAVEL SUPPLIERS, INCLUDING WITHOUT LIMITATION AIRLINES, HOTELS, TRAVEL AGENCIES, AND TOUR OPERATORS, PROVIDING TRAVEL OR OTHER SERVICES FOR OR THROUGH ROCKET TRAVEL ARE NOT AGENTS OR EMPLOYEES OF ROCKET TRAVEL. ROCKET TRAVEL MAKES NO WARRANTIES OR GUARANTEES WITH REGARD TO THE SERVICES PROVIDED BY THIRD PARTY SUPPLIERS. ROCKET TRAVEL IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, OR NEGLIGENCE OF ANY SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. ROCKET TRAVEL HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE, OR OTHER CAUSES BEYOND ITS DIRECT CONTROL, AND IT HAS NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSION, DELAYS, RE-ROUTING, OR ACTS OF ANY GOVERNMENT OR AUTHORITY. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ROCKET TRAVEL INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SUBSIDIARIES, AFFILIATES, DISTRIBUTORS, SUPPLIERS, LICENSORS, AGENTS OR OTHERS INVOLVED IN CREATING, SPONSORING, PROMOTING, OR OTHERWISE MAKING AVAILABLE THE SITE AND ITS CONTENTS (COLLECTIVELY THE "COVERED PARTIES"), BE LIABLE TO ANY PERSON OR ENTITY WHATSOEVER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, COMPENSATORY, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR ANY DAMAGES OR LOSSES WHATSOEVER, INCLUDING BUT NOT LIMITED TO (WHERE RELEVANT, CAUSED BY): (I) LOSS OF PRODUCTION, LOSS OF PROFIT, LOSS OF REVENUE, LOSS OF CONTRACT, LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION, INCONVENIENCE , STRESS, DISTRESS, LOSS OF CLAIM, BUSINESS INTERRUPTION, DATA OR OTHER INTANGIBLE LOSSES; (II) YOUR INABILITY TO USE, UNAUTHORIZED USE OF, DELAY, PERFORMANCE OR NON-PERFORMANCE OF THE SITE; (III) UNAUTHORIZED ACCESS TO OR TAMPERING WITH YOUR PERSONAL INFORMATION OR TRANSMISSIONS; (IV) THE PROVISION OR FAILURE TO PROVIDE ANY SERVICE, INCLUDING SERVICES RENDERED OR PRODUCTS OFFERED BY THE ACCOMMODATION, (PARTIAL) CANCELLATIONS OR OVERBOOKINGS; (V) ERRORS OR INACCURACIES CONTAINED ON THE SITE OR ANY INFORMATION (INCLUDING BUT NOT LIMITED TO THE (DESCRIPTIVE) INFORMATION (INCLUDING RATES, AVAILABILITY AND RATINGS) OF THE ACCOMMODATION AS MADE AVAILABLE ON THE SITE), SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE SITE; (VI) ANY TRANSACTIONS ENTERED INTO THROUGH THE SITE; (VII) ANY PROPERTY DAMAGE INCLUDING DAMAGE TO YOUR COMPUTER OR COMPUTER SYSTEM CAUSED BY VIRUSES OR OTHER HARMFUL COMPONENTS, DURING OR ON ACCOUNT OF ACCESS TO OR USE OF THE SITE OR ANY SITE TO WHICH IT PROVIDES HYPERLINKS; OR (VIII) DAMAGES OTHERWISE ARISING OUT OF THE USE OF THE SITE, ANY USE, DELAY OR INABILITY TO USE THE SITE, OR ANY INFORMATION, PRODUCTS, OR SERVICES OBTAINED THROUGH THE SITE; OR (IX) ANY (PERSONAL) INJURY, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES ATTRIBUTABLE TO THE ACCOMMODATION (ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, REPRESENTATIVES OR AFFILIATED COMPANIES) (X) ANY DAMAGES CAUSED BY A FORCE MAJEURE EVENT. THE LIMITATIONS OF LIABILITY SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF A COVERED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES Notwithstanding the foregoing, to the extent permissible pursuant to the relevant applicable laws, and without prejudice to the limitations set out in this Agreement, the total, cumulative liability of Rocket Travel (or its agents or suppliers) will not exceed the lesser of (a) the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events) or (b) two hundred and fifty United States dollars (or its equivalent in local currency). A force majeure event is any event beyond the Covered Parties’ control and can include, but is not limited to, natural disasters, weather conditions, fire, nuclear incident, electro-magnetic pulse, terrorist act, riots, war, arson attacks, insurgency, rebellion, armed hostilities of any kind, labor disputes, lockouts, strikes, shortages, government actions or restraints, pilferage, bankruptcy, machinery breakdown, network or system interruptions or breakdown, internet or communications breakdown, quarantine, epidemic, pandemic etc. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any governmental authority. No Covered Party shall be responsible for any Accommodation’s breach of any condition or warranty including, but not limited to, implied conditions or warranties of fitness for a particular purpose or of merchantability, nor shall any Covered Party be responsible for any other wrongdoing of an Accommodation (including any liability in tort), as to any products and/or services available through the Rocket Travel Site. Rocket Travel does not guarantee continuous access without interruption to the Rocket Travel Site. MISCELLANEOUS You are at all times bound by the local laws and regulations. Things which are legal in certain countries may be illegal in others. You should enquire about applicable restrictions. Rocket Travel will not be liable in case an Accommodation refuses to check you in or asks you to leave for legal or regulatory reasons. Certain destinations may impose restrictions on travel due to an event such as a pandemic, military action, or governmental actions. Please be aware of any travel advisories, and check whether the travel authority in your destination has announced guidance before booking. In certain areas, properties can only accept bookings from essential workers and reasonable evidence must be provided upon arrival. If reasonable evidence is not provided, your booking may be cancelled upon arrival. Also, some properties may prohibit guests coming from certain locations due to hotspots of disease, and your booking may also be cancelled upon arrival. In both these cases, refunds are not guaranteed. For your convenience, the Rocket Travel Site and this Agreement exists in a number of languages and local versions (identified by different top level domain names in some cases), but have originally been drawn up in the English language. In case of conflict between the English language version and a translated version, the English language version of this Agreement shall prevail. This Agreement shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any other remaining provisions. The severed provisions shall be replaced by a provision approximating as much as possible the original wording and intent. Failure by Rocket Travel to enforce a right does not result in waiver of such right. You may not assign or transfer your rights unless agreed by us. We reserve the right to freely assign this Agreement and the rights and obligations hereunder. INDEMNIFICATION You agree to defend, indemnify and hold Rocket Travel harmless from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature including but not limited to legal fees, brought by (i) by third parties arising out of content you submit, post, transmit, or make available through Rocket Travel or your use of the Services, (ii) any third party arising out of your use of the Services or the use of the Services by any person using your account and/or password, or (iii) by third parties arising out of your breach of this Agreement, or your violation of any law or the rights of a third party. ARBITRATION AND DISPUTE RESOLUTION Rocket Travel is committed to customer satisfaction. If you have a problem or dispute, we will try to resolve it. If we are unsuccessful, you may pursue your claim as explained in this section. You agree to give us an opportunity to resolve any problem, dispute, or claim relating in any way to the Rocket Travel Sites many dealings with our customer service agents; the purchase, use, or performance of any services or products available through this Rocket Travel Site; any representations made by Rocket Travel; or our Privacy Policy (collectively, "Claims") by sending notice to the address in the Contacting Us section below. If we are unable to resolve your Claims within 60 days, you may seek relief through arbitration or in small claims court, as set forth below. For certain payment transactions from this Rocket Travel Site handled and processed by Agoda Company Pte. Ltd. (“Agoda”), Agoda will assist Rocket Travel, Inc with customer support for issues related to payments such as dispute management, refunds, cancellations and returns if applicable. This Agreement and the provision of our Services shall be governed by and construed by the laws of the State of Illinois, United States of America, without regard to conflict of laws provisions that would result in the application of the laws of any other jurisdiction. All Claims or other matters in dispute between you or any Third-party, (“Third-party” means a family member or a traveling companion, you are responsible for ) and Rocket Travel, its subsidiaries or affiliates, or any travel service providers or companies offering products or services through the Rocket Travel Site, whether based upon contract, tort, statute, or otherwise, shall likewise be governed by the laws of the State of Illinois, without regard to conflict of laws provisions that would result in the application of the laws of any other jurisdiction. For the payment transactions from www.rocketmiles.com website and/or mobile applications handled and processed by Agoda Company Pte. Ltd. ("Agoda"), Agoda will assist Rocket Travel Inc. with customer support for issues related to payments such as dispute management, refunds, cancellations and returns if applicable. The following Agoda affiliates shall facilitate - on behalf of Agoda - such assistance regarding payment transactions conducted in the following countries: * in respect of payment transactions in United States of America, Agoda International USA Inc; * in respect of payment transactions conducted in Singapore, Agoda Company Pte Ltd.; * in respect of payment transactions conducted in all other countries, Agoda International Pte Ltd. (UK); LIMITATION ON CLAIMS Unless otherwise prohibited by applicable law, any Claim must be brought within two (2) years from the date on which such Claim arose or accrued. MANDATORY ARBITRATION PLEASE READ THIS PROVISION CAREFULLY. IT REQUIRES THAT ANY AND ALL CLAIMS MUST BE RESOLVED BY BINDING ARBITRATION OR IN SMALL CLAIMS COURT, AND IT PREVENTS YOU FROM PURSUING A CLASS ACTION OR SIMILAR PROCEEDING IN ANY FORUM. THESE LIMITATIONS APPLY TO ANY CLAIMS AGAINST ROCKET TRAVEL, ITS SUBSIDIARIES OR AFFILIATES, OR ANY TRAVEL SERVICE PROVIDERS OR COMPANIES OFFERING PRODUCTS OR SERVICES THROUGH THE SITE. IN ARBITRATION, A DISPUTE IS RESOLVED BY AN ARBITRATOR INSTEAD OF A JUDGE OR JURY. THE ARBITRATOR'S DECISION WILL GENERALLY BE FINAL AND BINDING, WITH NO RIGHT OF APPEAL. ARBITRATION PROCEDURES ARE SIMPLER AND MORE LIMITED THAN COURT PROCEDURES. 1. By using this Site, you, any Third-party (as defined in the paragraph K above), and Rocket Travel agree that any Claim, including claims regarding the applicability or validity of this arbitration provision, shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association ("AAA") and conducted before a single arbitrator pursuant to the then applicable Rules and Procedures established by AAA ("Rules and Procedures"), except that, pursuant to subsection (e) below, under no circumstances may any claim be brought or arbitrated as a class action or be joined with another person's claim, or proceed on a basis involving claims brought on a purported representative capacity (either on behalf of the general public or other users or persons). This agreement applies to, and includes, any and all Claims, including any Claims that arose prior to entering this agreement. As an exception to arbitration, you, any Third-party, and Rocket Travel retain the right to pursue in a small claims court located in the federal judicial district that includes your or the Third-party's billing address at the time of the Claim, any Claim that is within the court's jurisdiction and proceeds on an individual basis. All Claims you or a Third-party bring against Rocket Travel, its subsidiaries or affiliates, or any travel service providers or companies offering products or services through the Site must be resolved in accordance with this Disputes and Arbitration Section. All Claims filed or brought contrary to this Section shall be considered improperly filed and void. 2. If you decide to seek arbitration, you must first send, by certified mail, a written Notice of Dispute ("Notice") addressed to Rocket Travel at the address mentioned in the Contacting Us section below ("Notice Address"). The Notice must (i) describe the nature and basis of the Claim; and (ii) set forth the specific relief sought. If Rocket Travel and you, or Rocket Travel and any Third-party, do not reach an agreement to resolve the Claim within 60 days after the Notice is received, you, or the Third-party, may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you, any Third-party, or Rocket Travel is entitled. A form to initiate arbitration may be downloaded here. 3. The arbitration shall be held at a location determined by AAA pursuant to the Rules and Procedures (provided that such location is reasonably convenient for you, or any Third-party asserting a Claim), or at such other location as may be mutually agreed upon. 4. To the extent that any Claim is held not to be subject to arbitration and proceeds in a Court other than small claims court, such Claim shall be filed only in the United States District Court for Illinois or, if there is no federal jurisdiction over the action, in the courts of the State of Illinois located in Cook County, Illinois. You hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such Claim that is not subject to the arbitration provision and not pursued in small claims court, and agree that any such claim shall be resolved individually, without resort to any form of class action (as described more fully in section I.A.2.e below). You further agree that any and all Claims or other matters asserted in such dispute, whether based upon contract, tort, statute, or otherwise, shall be governed by the laws of the State of Illinois, without regard to conflict of laws provisions that would result in the application of the laws of any other jurisdiction. 5. YOU AND ANY THIRD-PARTY FURTHER AGREE THAT NO PROCEEDING AGAINST ROCKET TRAVEL, ITS SUBSIDIARIES OR AFFILIATES, OR ANY TRAVEL SERVICE PROVIDERS OR COMPANIES OFFERING PRODUCTS OR SERVICES THROUGH THE SITE (UNDER THIS PROVISION OR OTHERWISE) MAY PROCEED AS A CLASS ACTION, BE JOINED WITH ANOTHER PERSON’S CLAIM, OR PROCEED ON A BASIS INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY (EITHER ON BEHALF OF THE GENERAL PUBLIC OR OTHER USERS OR PERSONS). ANY AND ALL PROCEEDINGS TO RESOLVE CLAIMS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS. IN ADDITION, NO ARBITRATION PROCEEDING UNDER THIS PROVISION SHALL BE CONSOLIDATED OR JOINED IN ANY WAY WITH ANY OTHER ARBITRATION PROCEEDING WITHOUT THE EXPRESS WRITTEN CONSENT OF ALL PARTIES. 6. For any arbitration involving Claims that together seek damages that do not exceed $25,000, Rocket Travel will reimburse you for all fees and costs imposed by AAA. If you are unable to pay the filing fee, Rocket Travel will pay it for you. For any arbitration involving Claims that together seek damages that exceed $25,000, if you, or any Third-party, prevail in the arbitration of any Claim against Rocket Travel, Rocket Travel will reimburse such prevailing party for any fees or costs the prevailing party paid to AAA in connection with the arbitration. 7. If you prevail in the arbitration of any Claim against Rocket Travel and are awarded an amount greater than Rocket Travel's last written settlement offer to you, Rocket Travel will pay a minimum recovery of $5,000, and Rocket Travel will reimburse you for all reasonable attorney's fees incurred in arbitrating the Claim(s) upon which you have prevailed. If any Third-party prevails in the arbitration of any Claim against Rocket Travel and is awarded an amount greater than Rocket Travel's last written settlement offer to such Third-party, Rocket Travel will pay a minimum recovery of $5,000 to the Third-party, and Rocket Travel will reimburse such Third-party for all reasonable attorney's fees incurred in arbitrating the Claim upon which he or she has prevailed. Any dispute regarding attorney's fees to be paid pursuant to this paragraph will be decided by the arbitrator who decided the underlying Claim. If you or the Third-party do not prevail on the claim or prevail but are awarded an amount less than or equal to Rocket Travel's last written settlement offer to you, Rocket Travel will pay only the amount of the award, not the minimum recovery or attorneys' fees. 8. Notwithstanding any other provision of law or any of the Rules and Procedures established by AAA which may be to the contrary, Rocket Travel will not be entitled to seek reimbursement of its attorney's fees for any Claim the arbitrator finds to be non-frivolous. 9. With the exception of sub-part (e) above (the class action waiver), if any part of this arbitration provision is held to be invalid, unenforceable or illegal, or otherwise conflicts with the Rules and Procedures established by AAA, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, subpart (e) above (the class action waiver) is held to be invalid, unenforceable or illegal, then the entirety of this arbitration provision shall be null and void, and neither you nor any Third-party, nor Rocket Travel shall be entitled to arbitrate their dispute. 10. Arbitration rules and forms may be obtained from AAA at http://www.adr.org or by calling AAA at 1-800-778-7879. 11. IF YOU OR ANY THIRD-PARTY DO NOT CHOOSE TO ACCEPT THIS BINDING ARBITRATION PROVISION, YOU OR SUCH THIRD-PARTY MUST NOTIFY ROCKET TRAVEL IN WRITING BY CERTIFIED MAIL WITHIN THIRTY (30) DAYS OF YOUR PURCHASE OR BEFORE YOU BEGIN TO USE THE SERVICES PURCHASED ON THIS SITE, WHICHEVER DATE IS SOONER. SUCH NOTICE SHALL BE SENT TO THE NOTICE ADDRESS DEFINED IN SUBSECTION (b), ABOVE. IF YOU SO NOTIFY US BY THAT TIME THAT YOU DO NOT ACCEPT THE BINDING ARBITRATION PROVISION, YOU AND ANY SUCH THIRD-PARTY MAY NOT CONTINUE TO PURCHASE SERVICES OR PRODUCTS ON THIS SITE UNLESS AND UNTIL ROCKET TRAVEL NOTIFIES YOU OR SUCH THIRD-PARTY OTHERWISE. ROCKET TRAVEL SHALL HAVE THE RIGHT TO PROHIBIT YOUR AND SUCH THIRD-PARTY'S FUTURE PURCHASE OF SERVICES OR PRODUCTS ON THIS SITE. CONTACTING US If there are any questions regarding this terms and conditions of use you may contact us using the information below. Rocket Travel, Inc. 641 West Lake St., Ste. 102 Chicago, IL 60661 Email: concierge@rocketmiles.com About FAQ Terms and conditions Privacy Resources Contact Us