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Submitted URL: https://www.wdains.com/
Effective URL: https://www.wattsdawsoninsurance.com/
Submission: On December 03 via api from US — Scanned from US
Effective URL: https://www.wattsdawsoninsurance.com/
Submission: On December 03 via api from US — Scanned from US
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From: tdhall40>
Sent: Sunday, March 13, 2022 5:04 PM
To: Shelly Levine <slevine@wdains.com>
Subject: Kudos to Mandy
I have been a customer of Mandy via of Watson, Dawson and Associates for over 10
years shopping for car insurance coverage and now homeowner's insurance. Mandy
is always efficient, productive, and able to problem issues that arise. She
possess a pleasant personality, and exhibits an eagerness to give assistance as
quickly as possible, no matter what's going on in the world including the
pandemic. Mandy excels at what she does and has excellent public relation
skills. She is very articulate, tech savvy, and she has the ability to
comprehend the question and provide you with the answer the first time. I
appreciate that she provides you with detailed information in order for one to
make the best decision. Also, she gives one the time to process information.
She does not try to push you into something that you are not feeling comfortable
with. Mandy will return your phone call or text within a reasonable time
frame. Well, I am sure you already know all of this, but I am taking the the
time to text, because when a customer has a bad experience everyone knows about
it, but when someone does an outstanding job one may not take the time to say
so. I think a worker as such is certainly an asset to your company. Thank you,
Twyla
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From:
Sent: Wednesday, October 20, 2021 12:52 PM
To: Shelly Levine <slevine@wdains.com>
Subject: Mandy
Shelly,
I wanted to leave a positive review for Mandy.
She provided exceptional service for me today.
She was very polite, extremely knowledgeable, and very patient.
She took lots of time answering my questions and was so polite in repeating
answers I didn't understand.
Because of her help I felt very confident in understanding the questions I had
about my policy.
Thank you very much for having such a wonderful employee.
Chuck G. (policy holder)
From: Tamera M.
Sent: Monday, March 1, 2021 10:36 AM
To: Shelly Levine <slevine@wdains.com>
Cc: Pete Botto <pbotto@wdains.com>
Subject: Pete Botto
Dear Ms. Levine,
I'd like to compliment one of your employees, Mr. Pete Botto, for the excellent
service he provided me this morning. Mr. Botto helped me with my rental
insurance.
The professional manner in which he handled my query must be commended.
I have always been pleased with the service I receive at your branch.
However, Mr. Botto's professionalism and ability to get to the bottom of the
situation quickly exceeded my expectations.
Thank you,
Tamera D.
Sent from Yahoo Mail on Android
From: Mary B.
Sent: Friday, August 14, 2020 10:57 AM
To: Shelly Levine
Subject: Pete Botto
Hi Shelly,
I wanted to send along a thank you for your staff that are always great!
Pete Botto helped me when Christina was at lunch (who is also always so great
and professional as
well!), and he was so quick, helpful and pleasant in helping me with a
declaration page I needed. You
have great folks working for you, which is why I always stay with Watts/Dawson.
It’s the little things
that are so helpful!
Have a great day!
Mary B.
From: Annette S.
Sent: Thursday, May 21, 2020 9:31 PM
To: Shelly Levine <slevine@wdains.com>
Subject: Pete Botto Awesome Rep
I have been dealing with Pete for several years with my 2 individual policies,
and I'm always happy with his work to accomplish satisfying results. In this
trying time with covid-19, he has really helped me with my situation. Fast
result,affordable and professionalism.
Pete Botto is an asset to your establishment and will highly recommend my family
and friends to your services
Sincerely,
Annette F S.
From: Gilbert A.
Date: September 25, 2019 at 2:31:47 PM EDT
To: slevine@wdains.com
Cc: crobertson@wattsdawsoninsurance.com
Subject: Superior Customer Service
Hello Ms. Levine,
My wife and I wanted to bring to your attention the type of service we always
receive when we meet with Christina Robertson. It usually appears that when we
meet with
Christina she drops what she's presently doing to address our concerns/issues.
She makes us feel comfortable and never rushed when she addresses our
concerns/issues.
Christina is always full of information or suggestions, and has always addressed
our concerns/issues in a courteous and professional manner, resolving our
concerns/issues
in very short order.
While we are quick to complain about services or lack thereof, we should also be
as quick to offer KUDOS when warranted. Christina in our opinion was an
excellent hire on
your behalf. Ms. Levine should you have any questions about the above please
feel free to contact us.
Respectfully,
Gilbert & Claudia A.
From: jw
Sent: Friday, October 11, 2019 12:32 PM
To: Shelly Levine
Subject: Review
Mandy Kelly transferred my insurance to a new vehicle. It was fast, efficient
and had me printing my
insurance cards in no time at all. I want to thank your office for there when we
need you and your staff
for being professional. Thank you, Jeanette C W
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Beware of Assignment of Benefits on Your Home Insurance Claim
Maintain control of your home insurance claim - assigning benefits to a home
repair vendor could be costly and here's why.... An AOB is a clause that, once
signed, transfers control of the claim from the customer to the contractor -
allowing the contractor to collect any payments directly from the customer's
insurance company. This gives the contractor the latitude to perform work before
the insurance company has an opportunity to appraise the damage or to exaggerate
the extent of the damage – and either situation could lead to disagreements
about the settlement amount. If the insurance company determines that the claim
settlement amount is less than the amount of the contractor’s bill, the customer
could be on the hook to pay the difference or face the possibility of
foreclosing on their home due to a contractor lien. In some instances, the
contractor bills the insurance company for repairs they never made, or takes
money from the customer and then takes off. Sadly, those are some of the more
fortunate AOB scam victims. In the worst-case scenario, if you’ve signed the
rights to your entire claim to the water extraction contractor and their bill
isn’t paid, the contractor can place a lien on your home for unpaid repair bills
– in Florida, those liens are enforceable by foreclosure. Now, here is what you
should do... First things first: contact your insurance company FIRST in the
event of a loss. Not only will this help you avoid dealing with an AOB issue,
but thanks to partnerships most insurance companies have in place with reputable
water restoration companies, your insurer can probably get a technician to show
up at your home quicker than you can if you make the call! Consider the
following suggestions to help you avoid AOB scams: •Use your insurance company’s
recommended vendor. •Do not hire a contractor that requires you to sign an
assignment of benefits. The contractor should only require you to sign a work
authorization form. •Do not sign contracts or forms that you do not fully
understand. When in doubt, call your insurance company or agent for an
explanation and advice. Once your home is dry and you're ready to make repairs,
what should you do? •Continue to be on the lookout for AOB scams - consider the
suggestions listed above. •Always get written estimates for repair jobs.
•Research the background of any contractor you're thinking of hiring. Call your
local Better Business Bureau to see whether any complaints have been filed
against the contractor. •Ask your contractor for local references and
testimonials, as well as proof of general liability insurance and workers'
compensation insurance.
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Superior Customer Service
Watts Dawson & Associates, Inc.
13008 N. 56 Street 1546 E. Bloomindale Ave.
Tampa, FL 33617 Valrico, FL 33596
Phone: 813-985-0349 Phone: 813-651-9660
Fax: 813-989-3284 Fax: 813- 685-0424
Email: office@wattsdawsoninsurance.com