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 1. UserVoice
 2. Strengthen Customer Engagement
 3. Contributor Experiences


Articles in this section
 * → Flagging Ideas as Important
 * → Contributor Console
 * → Getting Started with the Contributor Sidebar
 * → Installing the Contributor Sidebar
 * → Contributor Sidebar Troubleshooting
 * → VIDEO - Using the Contributor Sidebar
 * → Setting up Teams for the Contributor Sidebar
 * → Have Contributors Create Ideas on an Internal Forum
 * → Contributor Notifications
 * → Managing Feedback Captured with the Contributor Sidebar


CONTRIBUTOR CONSOLE

~3 minute read
This is available in UserVoice Discovery Essentials, Pro and Premium.

Not included in your plan? Want to learn more about the benefits? Leave us a
message! If you're viewing this on our Help Center, click the Support bubble in
the lower-right of this page.

 

Introducing our Contributor Console! To access the console, you must be an Admin
or a Contributor. Go to https://{your_subdomain}.uservoice.com/dashboard to
access it.

It functions as a dedicated feedback hub for customer-facing team members, and
improves the product feedback process for everyone involved. With the
Contributor Console, you can...


CAPTURE IDEAS AND FEEDBACK


TRACK FEEDBACK AND IDEAS YOU'VE CAPTURED


VIEW AND REACT TO STATUS UPDATES


VIEW THE INTERNAL ROADMAP


CAPTURE IDEAS AND FEEDBACK

Easily enter a customer's idea during a meeting or call directly from the
Contributor Console. To get started, hit the orange plus-sign in the top-right
of the console! The flow is similar to the contributor sidebar, with a few
differences we'll outline below.

 1. Enter the customer's email address. Don't remember it? You can search users
    in your instance in the global search ribbon!
    
 2. Enter the customer's idea - this will be the idea's title, and will be
    public by default.
    
 3. Check if an idea already exists - if it's a match, add the feedback there!
    
    Note: When a customer's idea is added to an existing idea, the text becomes
    internal feedback, and won't be public - feel free to add more context about
    the idea for your product team!
    
    
 4. Let your customers know you're listening and tracking their feedback! Click
    the blue button to copy a link to the idea to share in your conversation.
    



TRACK FEEDBACK AND IDEAS YOU'VE CAPTURED

In the My Activity tab of the Activity section, you'll see a list of all ideas
you've created and feedback that you've logged on behalf of customers.



You can click an idea to add more feedback, add your vote, or quickly copy a
link to the idea.





VIEW AND REACT TO STATUS UPDATES

In the Status Updates tab of the Activity section, you'll see both internal and
public status updates on ideas in your UserVoice instance.





You can click an entry to react to the status update (reactions are not public),
or read the update in detail.



 


VIEW THE INTERNAL ROADMAP

Your team can link ideas to Features! If they've shared this with you, you'll be
able to view it here to keep tabs on these broader initiatives here.




 


FAQ

Q: Can Contributors export information from the Console?

A: No. This is a feature that is specific to the admin console and only
available to those with admin permissions.  Contributors -- work with an Admin
to export necessary material for analysis. Owners -- if your contributors
require exports, consider upgrading their permissions to an admin status with
limited permissions. 

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