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Beaton
Voice of Your Clients
 * About
   * Our firm
   * Our team
   * Our alliances
 * Clients
   * Accounting and management consulting firms
   * Built and natural environment consulting firms
   * IP specialist and patent attorney firms
   * Law firms
 * Services
    * Research
      * Competitor benchmarking
      * Brand health
      * Client feedback tools
      * Market research
    * Consulting
      * Business development
      * CX transformation
      * Strategy
      * Pricing

 * Insights
   * Blog
   * Events
   * Reports and whitepapers

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Contact Us
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Contact Us
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 * About
   * Our firm
   * Our team
   * Our alliances
 * Clients
   * Accounting and management consulting firms
   * Built and natural environment consulting firms
   * IP specialist and patent attorney firms
   * Law firms
 * Services
   * Research
     * Competitor benchmarking
     * Brand health
     * Client feedback tools
     * Market research
   * Consulting
     * Business development
     * CX transformation
     * Strategy
     * Pricing
 * Insights
   * Blog
   * Events
   * Reports and whitepapers

Contact Us


GROW FASTER




WITH OUR EVIDENCE, EXPERIENCE AND EXPERTISE


FIND OUT HOW





TRYING TO LOGIN TO A SURVEY WE SENT YOU?

Start survey


THE VOICE OF YOUR CLIENTS

We deliver strategies that leverage your brand, sharpen your service offering
and deliver value for your clients at every turn. Your partners in growth, we
work alongside you, ensuring that you navigate the market with confidence.

Our 35+ years of research and analysis into why clients of firms like yours buy
B2B professional services form the basis of our advice. We translate this data
into actionable insights that increase your value to clients, guided by our
team’s collective 150+ years working in or with professional services firms.

Grow faster with our evidence-based offering.

Get in touch



HOW WE HELP YOU GROW


Improve client experience
Win more work
Set and achieve ambitious targets
Compete more effectively
Strengthen your brand equity
Lift profitability
Improve client experience

Keeping clients happy in a hyper-competitive market is an increasing challenge
for professional services firms. Our research shows that acting on feedback and
proactively resolving problems is the number one driver for deepening client
relationships.

Get this right with client feedback tools that help you identify problems as
they occur, allowing you to track your service performance over time with
granular segmentation. With these insights you can take the appropriate action
to improve client experience.

Feedback alone only tells half the story. With our competitor benchmarking, you
can compare your performance with key competitors. Discover your areas of
strength and bring into sharp focus the areas of relative weakness that require
action.

Our CX transformation practice can help you build a client-centric culture in
your firm, consistently delivering excellence across the entire client journey.
We work with you to find where your clients are experiencing moments of magic
and moments of misery.

Win more work

As clients become more sophisticated in managing panels and tender processes,
the cost of client acquisition grows, and competition increases. Understanding
which opportunities to bid for reduces the risk of demoralising your team while
making efficient use of your resources.

Our Brand Health research can help you understand what drives consideration and
purchase decisions to better inform your submissions and proposals. Improve your
performance on your brand and business development funnels, while comparing your
bid:win ratios with competitors.

Our Business Development training can teach your team how to proactively find
opportunities to create work. Learn the skills to help you close on your
prospecting, and then collect feedback on those bids using our Client Feedback
Tools, systematically tracking what works and what doesn’t.

Set and achieve ambitious targets

Whichever way you want to grow, we have the experience to help you do so
sustainably and profitably. We will help you set growth targets with our
Strategy Consulting service, firming up your unique selling proposition and
developing a tailored pathway to growth.

Using CX Transformation, we can help you garner repeat business and top-notch
referrals by offering excellent client service. We will help you develop
consistency in this experience throughout your entire firm, from your services,
to your people, culture, leadership, and processes.

Our Pricing Consulting helps you develop your value proposition, while
articulating it in the way that clients and prospect will respond to. Maximise
your profits by understanding where to focus on volume and routine work, and
where to focus on large, more complex work.

Compete more effectively

Leading your firms while leading the market is becoming increasingly difficult.
Market dynamics and client behaviours are constantly changing, making it
difficult to track the evolution of best practice.

Our Strategy Consulting services help your firm develop evidence-based business
strategies. We do this by helping you review your direction, assess your
internal resources, identify the trends in your industry, before guiding you in
execution.

Use our Market Research services to survey your clients as well as the market.
Test the pillars of your strategy, uncover unmet needs and identify trends in
the market.

Competitor Benchmarking and tracking helps you monitor the progress of your
approach, offering data that can be used to bolster your strengths and leverage
your competitors’ weaknesses.

Strengthen your brand equity

Client service is steadily improving across all industries, making it harder to
compete in hyper-competitive markets. Developing a strong brand can be one of
your biggest assets.

Our Brand Health data shows you how the market perceives your brand fingerprint.
Are you the leaders in your areas of specialisation? The data will answer this
for you as well as showcase your areas of competitive strength to use in your
marketing efforts.

Our Market Research services can be used to create thought leadership with
insights generated from your clients. We provide the independent and
authoritative research and analysis expertise needed to help you position your
brand.

Firms like yours use our Business Development services to review their marketing
and BD functions. Identify gaps, improve implementation and ensure your team is
fit-for-purpose and future-proof, using our decades of experience and
evidence-based insights on marketing effectiveness to guide you.

Lift profitability

Firms are facing immense pressure from clients expecting more for less, the rise
of automation reducing industry costs, the number of new firms entering the
market, and the blurring of boundaries between professions.

Through our exclusive Competitor Benchmarking, we can help you identify where
you are positioned compared to market competitors on fees, service performance,
value, and cost consciousness. This data highlights where the industry’s
greatest competitive pricing pressure stands and – importantly – where you may
have discretion to increase fees.

Utilising our Business Development services, we arm your team with the skills
they need to proactively prospect for new work with your clients. Our Pricing
Consulting will then help your firm move along its pricing maturity journey. We
can help you identify your value proposition, and develop an evidence-based
pricing strategy that will teach you how to negotiate on price.


OUR SOLUTIONS





COMPETITOR BENCHMARKING

Compare your client service performance against that of your direct competitors
and uncover areas of differentiation.


BRAND HEALTH

Assess how you are perceived by the market, including non-clients, and maximise
your conversions.


CLIENT FEEDBACK TOOLS

Use our suite of tools to assess, track and monitor client satisfaction and
action issues fast.


MARKET RESEARCH

Identify the trends in the market on key topics of interest and position your
brand with world-class research.


STRATEGY CONSULTING

Develop and implement evidence-based and best practice strategies and be more
competitive in the market.


CX TRANSFORMATION

Embed and nurture client-centricity in the culture of your firm and improve
client experience.


BUSINESS DEVELOPMENT

Maximise the effectiveness of your BD and marketing efforts and ensure your team
is fit-for-purpose.


PRICING CONSULTING

Define and articulate your value propositions and develop the skills to better
negotiate on price.


OUR CLIENTS





WHAT OUR CLIENTS SAY ABOUT US




MANAGING DIRECTOR

Mid-sized Consulting Engineering Firm

We are using your ideas to move key elements of our business strategy forward.
It has proved a powerful stimulus.


MANAGING PARTNER

Mid-sized Law Firm

We are now so glad we took your advice – it has been of immense value to our
firm.


GLEN CORNELIUS, CHIEF EXECUTIVE

Harrison Grierson

Working with George and the team always provides valuable insights into our
business and the practices of our clients. It’s always an enlightening and
enjoyable experience.


CHAIRMAN

National Law Firm

Since the consultation and series of workshops with an
experienced Beaton partner, our partnership of 15 hasn’t looked back. We are
happier, more productive, better team players and making more profit. And,
what’s more it’s rubbing off on our staff and clients.


MANAGING PARTNER

Boutique Accounting Firm

For the last year we have worked across our Australian offices with Beaton to
improve the way we negotiate the price of our services and communicate value to
our clients. We are already deriving benefits and expect the benefits to grow
and be sustained.


FORMER PARTNER

Large National Law Firm

Having viewed the benchmarking from both the profession side and the client
side, I am convinced that it is not just a tool for firms, but a service to the
business community. Giving clients a voice in an independent setting, and firms
the opportunity to act on it, can only benefit both alike.


CHIEF OPERATING OFFICER

International Consulting Engineering Firm

Over the last 18 months Beaton has influenced the way we think and behave within
the firm. It has played an important role in setting the framework for our focus
on client experience.


CHIEF EXECUTIVE OFFICER

International Accounting Firm

I am seeking a powerful independent means of continuing to show partners the way
forward for the firm. This research is proving very useful in this and
strengthens management’s mandate.


DIRECTOR

Boutique Management Consulting Firm

We used the findings from this research as a key input for the next major phase
in our business development. It is an excellent and unique service, which
enables small firms like ours to benefit from relevant, objective and
robust industry research.


NATIONAL CHAIRMAN

International Accounting Firm

From a strategic management perspective, we found the depth of the survey
information to be such that we could prioritise our marketing initiatives in the
forthcoming year.


MANAGING DIRECTOR

Mid-sized Consulting Engineering Firm

We are using your ideas to move key elements of our business strategy forward.
It has proved a powerful stimulus.


MANAGING PARTNER

Mid-sized Law Firm

We are now so glad we took your advice – it has been of immense value to our
firm.


GLEN CORNELIUS, CHIEF EXECUTIVE

Harrison Grierson

Working with George and the team always provides valuable insights into our
business and the practices of our clients. It’s always an enlightening and
enjoyable experience.


CHAIRMAN

National Law Firm

Since the consultation and series of workshops with an
experienced Beaton partner, our partnership of 15 hasn’t looked back. We are
happier, more productive, better team players and making more profit. And,
what’s more it’s rubbing off on our staff and clients.


MANAGING PARTNER

Boutique Accounting Firm

For the last year we have worked across our Australian offices with Beaton to
improve the way we negotiate the price of our services and communicate value to
our clients. We are already deriving benefits and expect the benefits to grow
and be sustained.


FORMER PARTNER

Large National Law Firm

Having viewed the benchmarking from both the profession side and the client
side, I am convinced that it is not just a tool for firms, but a service to the
business community. Giving clients a voice in an independent setting, and firms
the opportunity to act on it, can only benefit both alike.


CHIEF OPERATING OFFICER

International Consulting Engineering Firm

Over the last 18 months Beaton has influenced the way we think and behave within
the firm. It has played an important role in setting the framework for our focus
on client experience.


CHIEF EXECUTIVE OFFICER

International Accounting Firm

I am seeking a powerful independent means of continuing to show partners the way
forward for the firm. This research is proving very useful in this and
strengthens management’s mandate.


DIRECTOR

Boutique Management Consulting Firm

We used the findings from this research as a key input for the next major phase
in our business development. It is an excellent and unique service, which
enables small firms like ours to benefit from relevant, objective and
robust industry research.


NATIONAL CHAIRMAN

International Accounting Firm

From a strategic management perspective, we found the depth of the survey
information to be such that we could prioritise our marketing initiatives in the
forthcoming year.






FORMER PARTNER

Large National Law Firm

Having viewed the benchmarking from both the profession side and the client
side, I am convinced that it is not just a tool for firms, but a service to the
business community. Giving clients a voice in an independent setting, and firms
the opportunity to act on it, can only benefit both alike.


CHIEF OPERATING OFFICER

International Consulting Engineering Firm

Over the last 18 months Beaton has influenced the way we think and behave within
the firm. It has played an important role in setting the framework for our focus
on client experience.


CHIEF EXECUTIVE OFFICER

International Accounting Firm

I am seeking a powerful independent means of continuing to show partners the way
forward for the firm. This research is proving very useful in this and
strengthens management’s mandate.


DIRECTOR

Boutique Management Consulting Firm

We used the findings from this research as a key input for the next major phase
in our business development. It is an excellent and unique service, which
enables small firms like ours to benefit from relevant, objective and
robust industry research.


NATIONAL CHAIRMAN

International Accounting Firm

From a strategic management perspective, we found the depth of the survey
information to be such that we could prioritise our marketing initiatives in the
forthcoming year.


MANAGING DIRECTOR

Mid-sized Consulting Engineering Firm

We are using your ideas to move key elements of our business strategy forward.
It has proved a powerful stimulus.


MANAGING PARTNER

Mid-sized Law Firm

We are now so glad we took your advice – it has been of immense value to our
firm.


GLEN CORNELIUS, CHIEF EXECUTIVE

Harrison Grierson

Working with George and the team always provides valuable insights into our
business and the practices of our clients. It’s always an enlightening and
enjoyable experience.


CHAIRMAN

National Law Firm

Since the consultation and series of workshops with an
experienced Beaton partner, our partnership of 15 hasn’t looked back. We are
happier, more productive, better team players and making more profit. And,
what’s more it’s rubbing off on our staff and clients.


MANAGING PARTNER

Boutique Accounting Firm

For the last year we have worked across our Australian offices with Beaton to
improve the way we negotiate the price of our services and communicate value to
our clients. We are already deriving benefits and expect the benefits to grow
and be sustained.






FORMER PARTNER

Large National Law Firm

Having viewed the benchmarking from both the profession side and the client
side, I am convinced that it is not just a tool for firms, but a service to the
business community. Giving clients a voice in an independent setting, and firms
the opportunity to act on it, can only benefit both alike.


CHIEF OPERATING OFFICER

International Consulting Engineering Firm

Over the last 18 months Beaton has influenced the way we think and behave within
the firm. It has played an important role in setting the framework for our focus
on client experience.


CHIEF EXECUTIVE OFFICER

International Accounting Firm

I am seeking a powerful independent means of continuing to show partners the way
forward for the firm. This research is proving very useful in this and
strengthens management’s mandate.


DIRECTOR

Boutique Management Consulting Firm

We used the findings from this research as a key input for the next major phase
in our business development. It is an excellent and unique service, which
enables small firms like ours to benefit from relevant, objective and
robust industry research.


NATIONAL CHAIRMAN

International Accounting Firm

From a strategic management perspective, we found the depth of the survey
information to be such that we could prioritise our marketing initiatives in the
forthcoming year.


MANAGING DIRECTOR

Mid-sized Consulting Engineering Firm

We are using your ideas to move key elements of our business strategy forward.
It has proved a powerful stimulus.


MANAGING PARTNER

Mid-sized Law Firm

We are now so glad we took your advice – it has been of immense value to our
firm.


GLEN CORNELIUS, CHIEF EXECUTIVE

Harrison Grierson

Working with George and the team always provides valuable insights into our
business and the practices of our clients. It’s always an enlightening and
enjoyable experience.


CHAIRMAN

National Law Firm

Since the consultation and series of workshops with an
experienced Beaton partner, our partnership of 15 hasn’t looked back. We are
happier, more productive, better team players and making more profit. And,
what’s more it’s rubbing off on our staff and clients.


MANAGING PARTNER

Boutique Accounting Firm

For the last year we have worked across our Australian offices with Beaton to
improve the way we negotiate the price of our services and communicate value to
our clients. We are already deriving benefits and expect the benefits to grow
and be sustained.






CONTACT US



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