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Broadcom

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 1. Support and Services
 2. Software Support
 3. Global Customer Success & Support Programs

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GLOBAL CUSTOMER SUCCESS & SUPPORT PROGRAMS

 * Contact Us


Support That Matches Your Business Needs

 




BROADCOM SOFTWARE MAINTENANCE

We recommend that all Broadcom customers invest in Broadcom Software Maintenance
to ensure uninterrupted access to expert advice and the latest information,
upgrades and fixes. Broadcom Software Maintenance includes:/p>

 * Software updates, fixes, patches and notifications
 * Customer assistance for general questions
 * Customer Support Portal for complete access to all technical product
   resources
 * 24x7 technical support either by phone or through the Broadcom Customer
   Support Portal

 * Explore Broadcom Software Maintenance
 * Solution Brief: Software Maintenance Program


EXTENDED SUPPORT PROGRAM

For any number of reasons, your organization might need to stay on versions of
Broadcom software products that reach end of service (EOS) or end of life (EOL).
Broadcom Software Extended Support gives your organization the flexibility to
continue to use these products and still receive the support you need.

 * End of Service/End of Life technical support
 * Direct access to technical support personnel, both online and by telephone.
 * Telephone support for Severity 1 issues, 24 hours a day, seven days a week.
 * Workarounds, if possible, for issues without a published fix

 * Solution Brief: Extended Support Program

Advanced Support Offerings

 




DESIGNATED SUPPORT ENGINEER PROGRAM

Team up with a Designated Support Engineer (DSE) who knows you, understands your
environment and is directly accessible—so you can resolve issues faster and get
more from your investment

 * Named technical expert
 * Direct-dial access
 * Accelerated response
 * Planning and upgrade assistance

 * Solution Brief: AOD Premium Experience Package
 * Solution Brief: Designated Support Engineer Program


DEDICATED TECHNICAL SUPPORT ENGINEER PROGRAM

A Dedicated Technical Support Engineer (DTSE) brings advanced technical
expertise within your chosen product or product family, and gains an in-depth
knowledge of your environment, configurations, and change control processes,
becoming a trusted advisor for your business.

 * Dedicated technical expert
 * Priority escalation management
 * Root Cause Analysis for critical cases
 * Access to SDK & API Support (where applicable)

 * Solution Brief: Dedicated Technical Support Engineer


SUPPORT ACCOUNT MANAGER PROGRAM

Provides your organization with an advisor and advocate to drive a holistic and
optimized support experience focused on swift resolution, maximum uptime and
removing technical blockers.

 * Single point of contact for support-related activities
 * Critical Situation Management
 * Root Cause Analysis for critical cases
 * Access to SDK & API Support (where applicable)

 * Solution Brief: Support Account Manager




TECHNICAL ADOPTION MANAGER PROGRAM

Offers a Support resource (TAM) with the subject matter expertise to assist your
organization with optimizing the Broadcom Technology you already have. A TAM
helps you plan and prepare for future technology investments.

 * Success Planning
 * Recommendations for technical capabilities and activities
 * Best practices, interoperability, and compatibility reviews
 * Technical Readiness Assessments

 * Solution Brief: Technical Adoption Manager


RESIDENT PROGRAM

Ingrains Broadcom product and domain experts into your existing ecosystem to
drive support outcomes and to support core business strategies, allowing you to
realize the full value of your technology investments

 * Deployment, configuration and assessment advice
 * Solution operations and optimization
 * Proactive outcome strategy & planning
 * Proactive risk identification & mitigation
 * Support advice and mentoring

 * Solution Brief: Resident Program
 * Solution Brief: AOD Premium Experience Package

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Copyright © 2005-2024 Broadcom. All Rights Reserved. The term “Broadcom” refers
to Broadcom Inc. and/or its subsidiaries.
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YOUR PRIVACY

When you interact with Broadcom as set forth in the Privacy Policy through
visiting any website, it may store or retrieve information on your browser,
mostly in the form of cookies. This information might be about you, your
preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience.
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These cookies do not store any personally identifiable information.

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These cookies allow Broadcom to count visits and traffic sources so Broadcom can
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TARGETING COOKIES

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show you relevant adverts on other sites. They do not store directly personal
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