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COUCHBASE PRIVACY POLICY



COUCHBASE PRIVACY POLICY

INTRODUCTION

 

Your privacy and trust are important to us. This privacy policy (“Privacy
Policy”) applies to websites, products, services, events and experiences
(including the website www.couchbase.com) provided by Couchbase, Inc. and its
subsidiaries (collectively, “Couchbase”, “we”, “us”, or “our”). This Privacy
Policy describes how Couchbase collects, uses, shares, and secures the personal
data we collect. It also describes your choices regarding use, access, and
correction of personal data. Please read this Privacy Policy carefully to
understand our information practices.

 

This Privacy Policy does not apply to information collected, stored, shared, or
distributed by our customers who may use Couchbase services to process personal
data. Nor does it apply to the practices of any other third-party. This Privacy
Policy does not apply to information collected about our employees, who are
covered by our internal notices, policies, and procedures, or about any
employment candidates, who are covered by our Candidate Privacy Notice.
Additionally, this Privacy Policy does not apply to any websites, products,
services, events, experience or any other content offered by third parties,
which we do not review and for which we cannot be responsible. Please review
this Privacy Policy together with any other privacy notice we may provide to you
in special circumstances (for example, if you attend any event), as this Privacy
Policy supplements any such notice.

 

Couchbase is committed to the responsible handling and safeguarding of personal
data about you. We collect, use, disclose, transfer and store personal data to
the extent needed to deliver our services and for operational business purposes
as detailed in this Privacy Policy.

 

 

PERSONAL DATA WE COLLECT

 

The personal data we collect depends on how you interact with us and how you use
our services. We collect information about you from different sources and in
various ways when you use our services, including information you provide
directly, information collected automatically, and third-party data sources.

 

Information you provide directly: You may provide us with personal data through
day-to-day interactions, including registering for an event, posting a comment
on our website, requesting information on our products and services, or
requesting customer support. For example, we may request the following types of
personal data as necessary to develop or support our business relationship:

 

• Business contact details, such as name, address, phone number, and email
address.
• Credentials, such as user name and password when you create an account or in
connection with any troubleshooting or support inquiry. 

• Payment information, such as credit card numbers, financial account
information, and other payment details as needed when you make a purchase.

• Communications and content, such as information you enter as ‘free text’
content on our forms, forums, websites and in any communications with us.

 

Information we collect automatically: When you interact with us or use our
services, we may collect certain information automatically via technology. For
example:

 

• Identifiers and device information: When you visit our websites, our web
servers automatically log your Internet Protocol (IP) address, and information
about your device, including device identifiers (such as MAC address); device
type; your device’s operating system, browser, and other software including
type, version, language, settings, and configuration; and information about
which website elements you interact with and your activity on the website and
our services. As further described in the Cookies and Similar
Technologies section below and our Cookie Policy, we may collect certain
technical information about your interaction with our services to help us
improve our services, analyze usage, deliver advertising and improve your user
experience.

• Product usage data: Where available, to make our products and services more
useful to you, we collect aggregated and individually identifiable product usage
data, which includes product type, login date/time, pages and features used and
other similar product metrics. We automatically log your activity on our website
including the URL of the website from which you came to our site. Our emails may
include links to open attachments, visit pages on our website, download content,
launch surveys or take other actions. If you are in our customer or prospect
contact database, or have previously interacted with us online, then we may be
able to link this usage data to your identity.

• Video imagery: We employ video surveillance (CCTV) at our physical offices,
for purposes of office access, safety and security.

 

Information we receive from other sources: Not all of the information that
Couchbase holds about you will always come directly from you. For example, it
may come from your employer if they are a customer using our products or
services. Or it may come from someone who has written a reference for you in
relation to a job application. We may also receive information about you from
other sources, such as marketers, partners and service providers in order to
offer services we think may be of interest to you. If you provide us personal
data about others, or if others give us information about you, we will only use
that information for the specific reason for which it was provided to us. For
example, we may obtain marketing data from other sources such as data brokers
and combine that data with information we already have about you, to create more
tailored advertising, products or services.

 

Children’s personal data: Couchbase is committed to providing excellent products
and services for enterprise customers. Couchbase does not provide services for
purchase by children, and this website is not intended for children. If you’re
under 18, you may use Couchbase services only with the involvement of a parent
or guardian. We do not knowingly sell the personal information of minors under
16 years of age without affirmative authorization.

 

 

HOW WE USE PERSONAL DATA

 

We use, store and process personal data to provide, improve and develop our
services and comply with our legal obligations. Accordingly, we may use such
information for the following business purposes:

 

1. Customer communication and administration: We use personal data, such as
contact information, to respond to general inquiries, provide technical and
customer support and training, verify your identity, and send important account,
subscription and service information.

 

2. Marketing and events: We use personal data such as contact information and
product usage data to provide you with news, promotions, marketing and event
communications about our products and services which we think may be of interest
to you. You can opt-out of receiving marketing communications from us by
following the unsubscribe instructions included in our marketing communications
or changing your notification settings in our marketing preference center.

 

3. Community and event forums: Any personal data you choose to post, share,
upload, or make available is public and visible to others. We may use
information you provide to personalize your experience, to make recommendations
in respect of information about our products and services and to improve our
website, products and services.

 

4. Products and Services: We use personal data, such as product usage data and
electronic network activity, to improve our business offerings, including our
products and services and this website.

 

5. Personalize, measure and improve our advertising: As further described in
the Cookies and Similar Technologies section below, we may collect certain
technical information about the computers or devices (including mobile devices)
you use and your online activities to deliver targeted advertising.

 

6. Human resource management: We may use personal data for purposes of
recruitment administration.

 

7. Support for hosted services: Some of our service offerings may provide
database management and data storage as an integral part of the product or
solution offering. Data stored by our customers may contain personal data. Any
information stored by or on behalf of such customer is controlled and managed by
and only made available to such customer and our access is limited to Couchbase
personnel with a critical business reason only, such as technical support.

 

8. Legal obligations: We may use and retain personal data as necessary for legal
and compliance reasons, including the prevention, detection or investigation of
fraud, abuse, security incidents and any harmful activity.

 

For personal data collected in the EU/EEA, the UK and other relevant
jurisdictions, we will process personal data on the basis of our legitimate
interest in undertaking the above business related activities; where it is
necessary for the adequate performance of any contract we may have with you or
to comply with the law; and/or on the basis of your clear and informed consent
(as applicable).

 

 

SHARING PERSONAL DATA

 

We do not share personal data with third parties except as described in this
Privacy Policy or with your consent. When we share personal data, we do so in
accordance with data privacy laws. We may share personal data as follows:

 

1. Affiliates: Our business is supported by a variety of teams and functions
located around the world. Personal data will be made available to them if
necessary, to provide, improve and develop our services and comply with our
legal obligations. All our employees and contractors are required to process
personal data in a manner consistent with this Privacy Policy.

 

2. Third party service providers: We partner with and are supported by service
providers around the world (for example, information technology and related
infrastructure providers, customer service providers, professional advisers and
other similar service providers). Personal data will be made available to these
service providers only when necessary to fulfill the services they provide to
us, such as system and platform support, advertising and marketing services, and
recruiting services. Such service providers are prohibited from sharing or using
personal data we make available to them for any other purpose than to provide
services to us.
 

3. Advertising and analytics partners: We may share your personal data with
third-party companies, including if you have followed our instructions to allow
such disclosure, such as through registration for our events with notice that we
share attendee information with third-party event sponsors. Third party
analytics and advertising companies also collect personal data through our
website identifiers and device information (such as cookie IDs, device IDs, and
IP address) and usage data described in the Cookies and Similar
Technologies section below.

 

4. Safety, security, and compliance with law: We may disclose personal data when
we believe in good faith that such sharing is reasonably necessary to
investigate, prevent, or take action regarding possible illegal activities or to
comply with legal process. We may also share personal data in situations
involving potential threats to the physical safety of any person, violations of
this Privacy Policy or our customer agreements, or to respond to claims of
violation of the rights of third parties and/or to protect the rights, property
and safety of Couchbase, our employees, customers or the public. This may
involve the sharing of personal data with law enforcement, government agencies,
courts and/or other organizations.

 

5. Third-Party Services: We may provide you with the ability to log into our
websites, products, services, events and experiences using your account
credentials with a third-party service, such as GitHub or Google. In connection
with this feature, we may disclose your personal data with the relevant
third-party service to verify your identity and account. We do not control the
activities of such third-party services and have no control over the data they
collect or their privacy practices. Please review the privacy policy and
practices of any such third-party service. 

 

6. Business transactions: We may disclose your personal data to any prospective
seller or buyer of any business or assets. Additionally, if Couchbase is
involved in a merger, acquisition, or sale of all or a portion of its assets,
personal data may be among the transferred assets. If Couchbase or our assets
are acquired by another company, that company would possess your personal data
and that company would assume the rights and obligations regarding your personal
data as described herein. In such event, we will notify you via email and/or a
prominent notice on our website, of any change in ownership, use of personal
data, and choices you may have regarding personal data. 

 

 

WHERE WE STORE AND PROCESS PERSONAL DATA

 

To facilitate our global operations, Couchbase may transfer, store and process
personal data within our group of companies or with service providers in any
country or region they maintain facilities, including the United States, Europe,
India, Asia, and Australia. Laws in these countries may differ from the laws
applicable to your country of residence. We take appropriate steps to ensure
that personal data is processed, secured, and transferred in accordance with
this Privacy Policy and applicable law. 

 

Where we transfer personal data from the European Economic Area to other
countries in which applicable laws do not offer the same level of data privacy
protection, we rely on appropriate safeguards to help ensure an adequate level
of data protection, such as ensuring any such transfer is subject to the terms
of the applicable EU Model Clauses or other required and adequate transfer
mechanism.

 

Additionally, Couchbase (and its subsidiary companies) participates in and has
certified its compliance with the EU-U.S. Privacy Shield Framework and the
Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of
Commerce regarding the collection, use, and retention of personal information
transferred from European Union member countries, the United Kingdom and
Switzerland to the United States. To learn more about the Privacy Shield
Framework, please visit: https://www.privacyshield.gov. 

 

If third-party agents process personal data on our behalf in a manner
inconsistent with the principles of either Privacy Shield Framework, we remain
liable unless we prove we are not responsible for the event giving rise to the
damage. 

 

With respect to personal data received or transferred pursuant to the Privacy
Shield Framework, Couchbase is subject to the regulatory enforcement powers of
the U.S. Federal Trade Commission. In certain situations, Couchbase may be
required to disclose personal data in response to lawful requests by public
authorities, including to meet national security or law enforcement
requirements.

 

If you have a question or complaint related to our participation in the EU-U.S.
Privacy Shield Framework or the Swiss-U.S. Privacy Shield Framework, please
contact us as indicated at the bottom of this Privacy Policy. For any complaints
related to the Privacy Shield Framework that cannot be resolved with us
directly, you may contact our U.S.-based third party dispute resolution provider
(free of charge) at https://www.jamsadr.com/eu-us-privacy-shield. JAMS is a
Privacy Shield dispute resolution mechanism. JAMS has committed to respond to
complaints and to provide appropriate recourse at no cost to you. Under certain
conditions, more fully described on the Privacy Shield website
(https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint), you may be
entitled to invoke binding arbitration when other dispute resolution procedures
have been exhausted.

 

 

EUROPEAN PRIVACY RIGHTS

 

If you are a resident of the EU, EEA or UK, you have the following rights under
the General Data Protection Regulation (“GDPR”) with respect to our processing
of personal data about you:

 

1. Right to access and rectification. You can request access to the personal
data about you that we hold. For personal data that is inaccurate or incomplete,
you have a right to request that we correct or amend such data. If any automated
processing of personal data is based on your consent or a contract with you, you
have a right to transfer or receive a copy of the personal data in a usable and
portable format.

 

2. Right of erasure. Under certain circumstances, and subject to several
exceptions, you have a right to request that we delete personal information
about you.  

 

3. Right to withdraw consent. If the processing of personal data is based on
your consent, you can withdraw consent at any time for future processing.

 

4. Right to object. You can to object to, or obtain a restriction of, the
processing of personal data under certain circumstances.

 

To make such requests, contact us at the address provided at the bottom of this
Privacy Policy.  

 

 

CALIFORNIA PRIVACY RIGHTS

 

If you are a California resident and the processing of personal information
about you is subject to the California Consumer Privacy Act (“CCPA”), you have
certain rights with respect to that information.  

 

1. Right to know: You have a right to request that we disclose to you certain
information covering the 12 months preceding your request regarding the personal
information we have collected about you. You also have a right to request
additional information about our collection, use, disclosure, or sale of such
personal information. Note that we have provided much of this information in
this Privacy Policy. 

 

2. Right to request deletion: You also have a right to request that we delete
personal information under certain circumstances, subject to a number of
exceptions.

 

3. Right to opt-out: You have a right to opt-out from future “sales” of personal
information. Note that although we do not sell personal information in the
commonly-understood sense, the CCPA defines “sell” and “personal information”
very broadly, and some of our data sharing described in this privacy statement
may be considered a “sale” under those definitions. In particular, we let
advertising and analytics providers collect IP addresses, cookie IDs, and mobile
IDs through our website, and in some cases making that information available to
our advertising and analytics partners could be a “sale” under the CCPA. For
more information, including how to opt-out, please see our Cookie Policy.

 

You may make a request to know or a request to delete by contacting us through
the methods provided at the bottom of this Privacy Policy. You may designate, in
writing or through a power of attorney, an authorized agent to make requests on
your behalf to exercise your rights under the CCPA. Before accepting such a
request from an agent, we will require the agent to provide proof you have
authorized it to act on your behalf, and we may need you to verify your identity
directly with us. Further, to provide or delete specific pieces of personal
information we will need to verify your identity to the degree of certainty
required by law. 

 

Finally, you have a right to not be discriminated against for exercising these
rights set out in the CCPA.

 

If you are a California resident, you or an authorized agent may exercise your
rights under the CCPA by contacting us through one of the methods below, by
calling us at +1-855-925-1356 or by submitting our webform available here.

 

 

HOW WE SECURE PERSONAL DATA

 

We take reasonable and appropriate administrative, technical and physical
security measures to help protect personal data against unauthorized access,
loss, destruction or alteration. Such safeguards are selected based on the level
of sensitivity of the information we collect, process, and store and the current
state of technology. Some of the safeguards we employ are firewalls, data
encryption, and information access controls.

 

To help us protect personal data, we request that you use a strong password and
never share your password with anyone or use the same password with other sites
or accounts.

 

 

HOW LONG WE KEEP PERSONAL DATA

 

We retain personal data for as long as we reasonably require it for legal or
business purposes, taking into consideration local laws, contractual
obligations, and the expectations and requirements of our customers. When we no
longer need personal data, we securely delete or destroy it.

 

 

ANONYMOUS DATA

 

We may create and use De-Identified Data from personal data about you by
excluding elements of information that identify you from such data. We use this
De-Identified Data to improve our website and our product offerings and for
marketing and analytics purposes by analyzing search, traffic and usage. We may
disclose De-Identified Data to third-party companies in our sole discretion.
“De-Identified Data” means data that has been rendered anonymous in such a way
that you are not or are no longer identifiable based on that data.

 

 

YOUR RIGHT TO ACCESS AND CONTROL PERSONAL DATA

 

Upon request, Couchbase will provide you with information about whether we hold
any personal data about you. You may access, correct, or request deletion of
such personal data by logging into your account or contacting us at
dpo@couchbase.com. We will respond to your request within a reasonable
timeframe, and no later than within one month of receipt of such request. 

 

Where we may process data on behalf of another party that is the “data
controller,” (such as a Couchbase customer), we may not have any ability to know
to whom it relates, thus, you should direct any request to access, correct,
amend, or delete such data to that party. You also have the right to lodge a
complaint with the relevant supervisory authority, but we encourage you to first
contact us with any questions or concerns. 

 

In certain circumstances, we may be required by law to retain personal data or
may need to retain personal data in order to continue providing a service.

 

Cookies and Similar Technologies

 

We and our partners use cookies, web beacons, unique identifiers and other
similar technologies to provide our services and help collect data. We do this
to understand your use of our websites, emails, mobile applications and
services, improve your user experience and enable personalized features and
content, optimize our advertisements and marketing, and to enable third party
advertising companies to assist us in serving advertising specific to your
interests across the internet. For example, we use Google Analytics, a web
analytics service provided by Google, Inc. (“Google”), to collect and prepare
information about the traffic on our websites. You can find more information
about the use of Google Analytics in Google’s privacy policy, and about the
currently available opt-out options provided by Google here.

For more information about our use of cookies and related technologies and how
you can control or opt-out of interest-based advertising on your browser or
device usage and manage them, please see our Cookie Policy.

 

Couchbase currently does not respond to Do Not Track (DNT) signals from browser
or mobile application settings due to lack of standardization regarding how such
signals should be interpreted. Couchbase will continue to monitor industry
activity in this area and reassess our DNT practices as necessary.

 

 

CHANGES TO THIS PRIVACY POLICY

 

We will update this Privacy Policy as needed to reflect changes in our services
or the applicable legal requirements. If we make changes to this Privacy Policy,
we will post the revised Privacy Policy on this website, and in the case of any
material changes we shall notify you before such material changes take effect.
Your continued use of the services after the date the changes take effect shall
be subject to the revised Privacy Policy.

 

How to Contact Us

 

If you have any questions regarding our Privacy Policy, you may contact us in
one of the following ways:

 

Post:                                                         Email:
dpo@couchbase.com

 

Couchbase, Inc.

Attn: Legal Department

3250 Olcott St.
Santa Clara, CA 95054
USA

 

Last updated: May 2022

3250 Olcott Street
Santa Clara, CA 95054
United States

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