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Submission: On October 31 via manual from US — Scanned from US
Submission: On October 31 via manual from US — Scanned from US
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1. Home
2. About BYOC Cloud
ABOUT BYOC CLOUD
The BYOC Cloud solution provides flexibility and interoperability to the Genesys
Cloud suite of voice services by allowing you to define SIP trunks between the
Genesys Cloud AWS-based Edge and Media Tier and third-party carriers over the
public Internet.
--------------------------------------------------------------------------------
BYOC CLOUD GENERAL INFORMATION
Learn about the different BYOC Cloud solutions and carrier requirements.
* BYOC Cloud overview
* BYOC Cloud solutions
* BYOC Cloud FAQs
* Add Genesys Cloud Voice to your BYOC Cloud subscription
* About hybrid media
* About Global Media Fabric
--------------------------------------------------------------------------------
BYOC CLOUD FAIR USE POLICY
Learn about the BYOC Cloud fair use policy pricing.
* BYOC Cloud Fair use policy
* Download your usage reports
--------------------------------------------------------------------------------
BYOC CLOUD-SPECIFIC INFORMATION
Learn about the specific carrier requirements and Genesys Cloud specific
endpoints by region. See which ports and services to configure on your company
firewall.
* Carrier requirements
* BYOC Cloud public SIP IP addresses
* About ports and services for your firewall
--------------------------------------------------------------------------------
BYOC CLOUD CONFIGURATION
Use the quick start guide for a walk-through of all the articles in the required
order to successfully get your BYOC Cloud configuration up and running. Use the
other links to jump to articles covering specific configuration settings for
your BYOC Cloud connections.
* BYOC Cloud configuration quick start guide
* Add Locations
* Set up emergency services with BYOC
* Create a site under BYOC Cloud
* Create a BYOC Cloud trunk
* Choose a trunk transport protocol
* Configure SIP routing for a BYOC Cloud trunk
* Configure PBX passthrough for a BYOC trunk
* External trunk settings
* Create an outbound route
* Add a number plan
* Number plan information
* Improve inbound call handling with the Number Plan Site feature
* Set up DID and toll-free numbers
* Assign DID and toll-free numbers
--------------------------------------------------------------------------------
BYOC CLOUD PHONE CONFIGURATION
Configure phones for use in your BYOC Cloud environment.
* Configure base settings for phones under BYOC Cloud
* Provision phones for BYOC Cloud
* Configure the Genesys Cloud WebRTC phone
--------------------------------------------------------------------------------
BYOC CLOUD TROUBLESHOOTING
If you encounter problems with your BYOC Cloud setup, use this configuration
check list to make sure that you have covered all the bases.
* BYOC Cloud configuration checklist
--------------------------------------------------------------------------------
* Was this article helpful?*
* Yes
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* If you still have questions you can ask the community for help.
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* Email
* Feedback
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I have read and understand the Genesys Cloud privacy policy.*
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This field is for validation purposes and should be left unchanged.
SUGGESTED ARTICLES
* About BYOC
* BYOC Cloud public SIP IP addresses
* About ports and services for your firewall
* About telephony
* About trunks
* Can I use BYOC Premises with Genesys Cloud Voice?
* What IP addresses does BYOC Cloud use for media?
* About BYOC Premises – Customer VM Solution
* About BYOC Premises – Customer Hardware Solution
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About Genesys
Genesys empowers more than 7,500 organizations in over 100 countries to improve
loyalty and business outcomes by creating the best experiences for customers and
employees. Through Genesys Cloud, the #1 AI-powered experience orchestration
platform, Genesys delivers the future of CX to organizations of all sizes so
they can provide empathetic, personalized experience at scale. As the trusted,
all-in-one platform born in the cloud, Genesys Cloud accelerates growth for
organizations by enabling them to differentiate with the right customer
experience at the right time, while driving stronger workforce engagement,
efficiency and operational improvements.
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