event.on24.com Open in urlscan Pro
199.83.44.71  Public Scan

Form analysis
1 forms found in the DOM

Name: loginform — POST /eventRegistration/eventRegistrationServlet

<form name="loginform" novalidate="novalidate" method="POST" action="/eventRegistration/eventRegistrationServlet" class="login-form">
  <div style="background: rgb(255, 255, 255);">
    <div title="Email" class="" style="position: relative; background-color: rgb(231, 234, 235);"><input name="email" id="email" maxlength="1000" required="required" aria-label="Email" autocomplete="email" type="email"
        style="border: 1px solid rgb(204, 204, 204);"> <label v-if="true" aria-hidden="true" for="email" class="placeholder-label input-label"><span class="textFieldPlaceholder"><span>Email</span></span> <span class="requiredStar">*</span></label>
    </div> <!---->
  </div> <!---->
  <div style="display: none;">
    <div><input type="hidden" name="mode" value="login"></div>
    <div><input type="hidden" name="email" value="adam.farr@ecclesiastical.com"></div>
    <div><input type="hidden" name="isLobby" value="false"></div>
    <div><input type="hidden" name="httpprotocol" value="https:"></div>
    <div><input type="hidden" name="host" value="event.on24.com"></div>
    <div><input type="hidden" name="eventid" value="4677102"></div>
    <div><input type="hidden" name="sessionid" value="1"></div>
    <div><input type="hidden" name="key" value="2182EFAFBA281350CF767F708A85B9F5"></div>
    <div><input type="hidden" name="regTag"></div>
    <div><input type="hidden" name="sourcepage" value="register"></div>
    <div><input type="hidden" name="loginaction" value="y"></div>
    <div><input type="hidden" name="recookie" value="y"></div>
    <div><!----></div>
  </div> <button id="submitLogin" type="submit">LOGIN</button>
</form>

Text Content

SHAPING THE FUTURE OF INSURANCE: TRENDS, TECH AND TEMPTING TALENT

Thursday, November 07, 2024 10:00 AM Greenwich Mean Time 3 hours
Play/Pause


Video Qualityauto640x360, 750kbps1920x1080, 1500kbps
Speed0.25x0.5xnormal1.5x2x
Audio Trackeng
Audio Qualityauto128kbps
Subtitlesopenoff
Font sizedefault50%75%100%150%200%300%400%
Font familydefaultmonospaced serifproportional serifmonospaced sans
serifproportional sans serifcasualcursivesmall capital
Font colordefaultwhiteblackredgreenbluecyanyellowmagenta
Font opacitydefault100%75%50%25%
Character edgedefaultraiseddepresseduniformdrop shadowed
Background colordefaultwhiteblackredgreenbluecyanyellowmagenta
Background opacitydefault100%75%50%25%0%
Window colordefaultwhiteblackredgreenbluecyanyellowmagenta
Window opacitydefault100%75%50%25%0%
BackReset
00:00

02:25
PlayMute


Picture-in-PictureApple AirPlayGoogle CastVRSettingsFullscreen

Replay

logo

Play/Pause


Video Qualityauto640x360, 750kbps1920x1080, 1500kbps
Speed0.25x0.5xnormal1.5x2x
Audio Trackeng
Audio Qualityauto128kbps
Subtitlesopenoff
Font sizedefault50%75%100%150%200%300%400%
Font familydefaultmonospaced serifproportional serifmonospaced sans
serifproportional serifcasualcursivesmall capital
Font colordefaultwhiteblackredgreenbluecyanyellowmagenta
Font opacitydefault100%75%50%25%
Character edgedefaultraiseddepresseduniformdrop shadowed
Background colordefaultwhiteblackredgreenbluecyanyellowmagenta
Background opacitydefault100%75%50%25%0%
Window colordefaultwhiteblackredgreenbluecyanyellowmagenta
Window opacitydefault100%75%50%25%0%
BackReset
00:00

02:25
PlayMute


Picture-in-PictureApple AirPlayGoogle CastVRSettingsFullscreen

Replay

logo

Previous
Suzi Rackley
Broking, CII Professional Communities Board
Suzi Rackley
Broking, CII Professional Communities Board

Overview of professional experience

Suzi Rackley began her insurance career in 1992 and has consistently worked with
multinational clients, family offices, and country estates in the Private Client
sector. She has experience ranging from small boutique brokers to large
multinational companies. Currently, Suzi serves as Client Director at Howden,
where she oversees the needs of the firm's most complex multinational clients,
covering areas such as homes, country estates, art collections, jewellery,
kidnap and ransom, car collections, and travel requirements.

Specific Expertise

For Suzi, building relationships and establishing trust with clients and family
offices is paramount. The majority of her portfolio has been developed through
referrals, with many clients having been with her for over 20 years, often
considering her a part of their family. Suzi is extremely passionate about
ensuring that her clients' insurance solutions are tailored to their specific
needs. To achieve this, she dedicates time to meet with clients face-to-face,
actively listening to understand what is important to them. She believes it is
her responsibility to extract necessary information and provide clear, valuable
advice, including risk mitigation strategies that enhance the protection of
clients' homes and assets while preventing claims.

Suzi thrives on navigating complex risks and is committed to developing
long-term, sustainable insurance programs that can adapt as her clients' needs
evolve. She has established strong relationships with key insurers, leveraging
her experience, honesty, and attention to detail to achieve favorable results
from underwriters eager to support her, Howden, and their clients.

Formal Qualifications

Suzi is DIP CII qualified and is currently studying for her ACII. She is deeply
committed to the future of the insurance industry, providing coaching and
support for the next generation both internally and through her role on the
board of the CII Broking Community.





We’re excited to announce the launch of the digital version of the CII Shaping
the Future of Insurance: Trends, Tech, and Tempting Talent conference, going
live on 7 November!

Join us for a comprehensive exploration of the evolving insurance landscape,
featuring insights from industry leaders on emerging trends, technology, and
talent. Engage in dynamic discussions, hear from keynote speakers, and gain
valuable knowledge - all from the comfort of your own space.

The virtual event will provide over three hours of CPD, so be sure to tune in as
soon as it begins to fully engage with the content and participate in the
experience. You’ll gain actionable insights into the key themes shaping the
industry today, including technology, skills gaps, and generational shifts.

Don’t miss this opportunity to stay at the forefront of industry transformation.
Register now to secure your spot and join the live conversation!

Programme highlights include:

•    Trends and predictions for the insurance sector 

(Duncan Strachan and Sarah Crowther, DAC Beachcroft LLP)

•    The talent shortage

(Martyn Matthews, SSP Broker)

•    Regulation in a changing market: future implications 

(Graeme Reynolds, FCA)

•    All change - mind the skills gap

(panel discussion)

•    The cost-of-living crisis and claims inflation

(Professional Communities panel discussion)

Should you have any queries, do not hesitate to contact us at
digitalevents@cii.co.uk




Jenny Scott
Partner, Apella Advisors
Jenny Scott
Partner, Apella Advisors

Jenny is a partner and co-founder of Apella Advisors, a boutique advisory firm
focused on Experience, Insight and Results. Prior to that, Jenny was the
Executive Director of Communications at the Bank of England, advising both
Mervyn King and Mark Carney during the financial crisis and the Brexit
referendum respectively. Jenny began her career as a Bank economist before
becoming a journalist for Reuters and the BBC, covering television and radio
news programmes at the latter before going on to present the Daily Politics.
Jenny is a Trustee of Pro Bono Economics. 




Matthew Hill
Chief Executive Officer, Chartered Insurance Institute
Matthew Hill
Chief Executive Officer, Chartered Insurance Institute

Matthew joined the CII in April 2024. Prior to that he was Chief Executive and
executive Board Member at The Legal Services Board (LSB).

He started his career in the Civil Service, working in a wide range of areas
over a twenty-year span. His brief has included food safety, animal health,
alcohol, civil contingencies, broadcasting, gambling, creative industries and
healthcare regulation.

Before joining the LSB, Matthew was Executive Director, Strategy at the General
Dental Council, and prior to that he was Director, Regulatory Risk & Analysis at
the Gambling Commission.




Duncan Strachan
Partner, DAC Beachcroft LLP
Duncan Strachan
Partner, DAC Beachcroft LLP

Duncan Strachan specialises in complex and international (re)insurance matters
across multiple lines of business.  His focus is on international disputes and
policy coverage analysis, with particular expertise in Latin America and the
Caribbean, due to his familiarity with the legal and political landscape across
the region.  Duncan is also fluent in Spanish.

Illustrative recent and current cases include:

Representing London reinsurers in relation to the impact of regressive erosion
in Ecuador on the energy sector.

Advising on the environmental impact of large oil spillages across Latin
America, most notably in Peru, Venezuela, Colombia and Ecuador.

Representing Reinsurers on complex D&O claims, typically US securities class
actions against non-US incorporated entities.

Advising insurers on complex casualty claims often involving multiple
jurisdictions and international conflict of laws issues.

Drafting environmental impairment liability, D&O and cyber wordings for Latin
America on behalf of insurers in London and the US.

Duncan regularly presents to insurers and reinsurers across the world.  As
co-lead of both Class Actions and Global Risk, Duncan contributes to our thought
leadership and predictions.  He also leads the Social Inflation working group
across DACB, Legalign and international offices. 

Duncan’s reputation for international work is recognised by Chambers Global and
Latin America-wide.  Duncan is the author of the Latin America chapter to the
Insurance & Reinsurance Law Review and ICLG - Insurance & Reinsurance texts.  He
has strong links to the US, having previously worked at the London office of a
US firm and as a member of the International Association of Defence Counsel. 
Duncan also spent six months working in the Miami reinsurance market in 2017. 




Sarah Crowther
Partner, DAC Beachcroft LLP
Sarah Crowther
Partner, DAC Beachcroft LLP

Sarah specialises in Professional Indemnity, Directors & Officers and Financial
Institutions coverage disputes and defence work. She has over 15 years’
experience advising clients across a range of sectors, with particular emphasis
on insurance brokers and legal professionals.

As lead of ESG in Insurance at DACB, Sarah contributes to articles for both the
Insurance and National press, and to DACB's Informed Insurance thought
leadership and Predictions.




Martyn Mathews
Managing Director, SSP Broker
Martyn Mathews
Managing Director, SSP Broker

Martyn has over 20 years experience in the Financial Services and Insurance
industry having most recently held Director level positions at LexisNexis Risk
Solutions and Experian.

With overall responsibility for the next phase of SSP Broker's development,
Martyn manages the People, P&L, strategic direction and operational deliverables
for the business. In simple terms, Martyn delivers the next phase of development
for SSP Broker - growth. SSP has been through significant change and is growing
again, having focused on stabilising the business in recent years.

Talk to Martyn about how the business has evolved and the next chapter of
growth, as well as key industry topics such as the impact of regulation on
insurance, how to fill the insurance skills gap and how emerging technologies
will affect a consumers buying behaviour.

Martyn is a passionate advocate for the intelligent use of data to provide
better outcomes and believes the industry could and should share more to
collectively succeed.






Graeme Reynolds
Director of Competition, FCA
Graeme Reynolds
Director of Competition, FCA

Graeme is currently the FCA’s Director of Competition. His role includes
responsibility for the FCA’s competition work and the Consumer Duty. Prior to
his current role, Graeme was the FCA’s Deputy Chief Economist and Head of
Department for Economic and Financial Analysis for five years, having previously
been a manager in the FCA’s Competition Division. Before joining the FCA in
2014, Graeme spent nearly ten years at the Competition Commission (now the
Competition and Markets Authority) as Director of Remedies, Business and
Financial Analysis, and as an Economic Adviser. Graeme’s experience also
includes five years as an economic consultant with Deloitte and Andersen.




Raluca Boroianu-Omura
Head of Conduct Regulation (assurance), NFU Mutual
Raluca Boroianu-Omura
Head of Conduct Regulation (assurance), NFU Mutual

Raluca joined NFU Mutual two years ago as Head of Conduct Regulation Assurance
Team, working in the Compliance Department, in the Risk Division. Before this,
she spent 12 years at the Association of British Insurers (ABI), most recently
as Assistant Director, Head of Conduct Regulation, leading the organisation’s
interaction with the FCA, the FOS, the CMA and the ICO, shaping the conduct
regulatory environment for insurers and the long term savings industry. Prior to
this, Raluca worked in a variety of roles at the ABI, including conducting the
European lobbying on General Insurance and cross-cutting files such as the
General Data Protection Regulation, and leading the ABI’s Health and Protection
Policy team. Prior to the ABI, Raluca worked for another trade association. She
spent her formative years working as a Research Assistant in the House of
Commons and doing an internship in the European Parliament working for a UK MEP.

A linguist and negotiator by training, Raluca holds an MSc in International
Relations, with Distinction, from the London School of Economics and Political
Science (LSE), a BA in European Studies (French), with First Class Honours, from
the Royal Holloway University of London, and a Certificate in European Political
Studies from Sciences Po Strasbourg. She has also undertaken executive education
courses in regulation and in negotiations at the LSE and at Harvard Law School.




Catherine Carey
Head of Marketing, Consumer Intelligence
Catherine Carey
Head of Marketing, Consumer Intelligence

Catherine Carey, a journalism graduate turned seasoned marcoms professional,
leads the marketing strategy at Consumer Intelligence, where she has spent the
last six years deeply immersed in the world of general insurance pricing and
consumer behaviour. Known for her sharp insights and strategic thinking,
Catherine has been instrumental in shaping how insurers understand and respond
to market trends, helping businesses make smarter, data-driven decisions.
Passionate about true customer-centricity, she transforms complex data into
compelling narratives, empowering firms to see the world through the eyes of
their customers and confidently navigate the evolving landscape.




Caroline Bedford
Chief Executive Officer, EDII
Caroline Bedford
Chief Executive Officer, EDII

Caroline’s passion is developing creativity, capability and confidence in
current and future business leaders. Through her 30+ years in industry, Caroline
has steered through many technological techniques and trends, delivering
innovative projects, programmes, and portfolios worldwide. Caroline has held
various digital transformation and people development roles in the insurance
industry.




Nick Roberts
Chief Legal Operations Officer, Clyde & Co
Nick Roberts
Chief Legal Operations Officer, Clyde & Co

Nick spearheads innovation and modernisation of legal delivery service at Clyde
& Co. Nick has built a global multidisciplinary unit that collaborates closely
with Practice Groups and Business Services, bringing fresh perspectives and
pioneering solutions to the table in order to deliver valuable market-leading
solutions to clients.

Nick possesses over 25 years of professional services experience, predominantly
working alongside lawyers, before commencing his current role with Clyde & Co.
Nick initially started his career as an auditor, after which he moved into
forensic accounting with PwC, culminating in a leadership role in the Middle
East region for Control Risks.

After many years delivering client work, Nick transitioned into operations as
Finance Director for Control Risks in the Middle East prior to joining Clyde &
Co as MEA COO in 2016.




Chris Shadforth
Communications Director, Chartered Insurance Institute
Chris Shadforth
Communications Director, Chartered Insurance Institute

Chris joined the CII Group as Communications Director in October 2022. Chris
spent 10 years as an economist at the Bank of England before joining Ofqual, the
qualifications regulator for England, as Director of Communications in 2015.
There he oversaw marketing around the introduction of reformed GCSEs and the
associated numerical grading system. He moved from regulator to regulated when
he joined Cambridge Assessment in 2020, leading the department’s communications
in response to the cancellation of exams here in the UK and around the world
during the global pandemic.




Michael Muzio
CII Professional Communities Board, Underwriting
Chris Hall
CII Professional Communities Board, Claims
Chris Hall
CII Professional Communities Board, Claims

Chris began his career in Loss Adjusting with McLarens in 1979 and was appointed
one of the company's youngest Directors in 1993.

Throughout his career, he has held various technical and management positions
across Scotland, London, the South East, and the West Midlands. He has
successfully led teams that developed the first managed contractor network
(McPlan) and implemented total outsourcing for an insurer (AGF). After the
acquisition of McLarens by Capita PLC in 2001, Chris became an Executive
Director of Capita Insurance Services. In 2003, he founded QuestGates, which
became the UK and Ireland partner in the VRS global adjusting operation in 2018,
where he currently serves as a Director.



QuestGates has grown to become the largest independent claims services business
in the UK, offering not only loss adjusting and claims handling operations but
also structural engineering, surveying, and legal services.

In addition to his professional achievements, Chris has served as CII President
of the Birmingham Institute twice and was the Midlands representative on the
CII's National Forum for six years. He is also a member of the Claims
Professional Community Board of the CII.




Suzi Rackley
Broking, CII Professional Communities Board
Suzi Rackley
Broking, CII Professional Communities Board

Overview of professional experience

Suzi Rackley began her insurance career in 1992 and has consistently worked with
multinational clients, family offices, and country estates in the Private Client
sector. She has experience ranging from small boutique brokers to large
multinational companies. Currently, Suzi serves as Client Director at Howden,
where she oversees the needs of the firm's most complex multinational clients,
covering areas such as homes, country estates, art collections, jewellery,
kidnap and ransom, car collections, and travel requirements.

Specific Expertise

For Suzi, building relationships and establishing trust with clients and family
offices is paramount. The majority of her portfolio has been developed through
referrals, with many clients having been with her for over 20 years, often
considering her a part of their family. Suzi is extremely passionate about
ensuring that her clients' insurance solutions are tailored to their specific
needs. To achieve this, she dedicates time to meet with clients face-to-face,
actively listening to understand what is important to them. She believes it is
her responsibility to extract necessary information and provide clear, valuable
advice, including risk mitigation strategies that enhance the protection of
clients' homes and assets while preventing claims.

Suzi thrives on navigating complex risks and is committed to developing
long-term, sustainable insurance programs that can adapt as her clients' needs
evolve. She has established strong relationships with key insurers, leveraging
her experience, honesty, and attention to detail to achieve favorable results
from underwriters eager to support her, Howden, and their clients.

Formal Qualifications

Suzi is DIP CII qualified and is currently studying for her ACII. She is deeply
committed to the future of the insurance industry, providing coaching and
support for the next generation both internally and through her role on the
board of the CII Broking Community.





We’re excited to announce the launch of the digital version of the CII Shaping
the Future of Insurance: Trends, Tech, and Tempting Talent conference, going
live on 7 November!

Join us for a comprehensive exploration of the evolving insurance landscape,
featuring insights from industry leaders on emerging trends, technology, and
talent. Engage in dynamic discussions, hear from keynote speakers, and gain
valuable knowledge - all from the comfort of your own space.

The virtual event will provide over three hours of CPD, so be sure to tune in as
soon as it begins to fully engage with the content and participate in the
experience. You’ll gain actionable insights into the key themes shaping the
industry today, including technology, skills gaps, and generational shifts.

Don’t miss this opportunity to stay at the forefront of industry transformation.
Register now to secure your spot and join the live conversation!

Programme highlights include:

•    Trends and predictions for the insurance sector 

(Duncan Strachan and Sarah Crowther, DAC Beachcroft LLP)

•    The talent shortage

(Martyn Matthews, SSP Broker)

•    Regulation in a changing market: future implications 

(Graeme Reynolds, FCA)

•    All change - mind the skills gap

(panel discussion)

•    The cost-of-living crisis and claims inflation

(Professional Communities panel discussion)

Should you have any queries, do not hesitate to contact us at
digitalevents@cii.co.uk




Jenny Scott
Partner, Apella Advisors
Jenny Scott
Partner, Apella Advisors

Jenny is a partner and co-founder of Apella Advisors, a boutique advisory firm
focused on Experience, Insight and Results. Prior to that, Jenny was the
Executive Director of Communications at the Bank of England, advising both
Mervyn King and Mark Carney during the financial crisis and the Brexit
referendum respectively. Jenny began her career as a Bank economist before
becoming a journalist for Reuters and the BBC, covering television and radio
news programmes at the latter before going on to present the Daily Politics.
Jenny is a Trustee of Pro Bono Economics. 




Matthew Hill
Chief Executive Officer, Chartered Insurance Institute
Matthew Hill
Chief Executive Officer, Chartered Insurance Institute

Matthew joined the CII in April 2024. Prior to that he was Chief Executive and
executive Board Member at The Legal Services Board (LSB).

He started his career in the Civil Service, working in a wide range of areas
over a twenty-year span. His brief has included food safety, animal health,
alcohol, civil contingencies, broadcasting, gambling, creative industries and
healthcare regulation.

Before joining the LSB, Matthew was Executive Director, Strategy at the General
Dental Council, and prior to that he was Director, Regulatory Risk & Analysis at
the Gambling Commission.




Duncan Strachan
Partner, DAC Beachcroft LLP
Duncan Strachan
Partner, DAC Beachcroft LLP

Duncan Strachan specialises in complex and international (re)insurance matters
across multiple lines of business.  His focus is on international disputes and
policy coverage analysis, with particular expertise in Latin America and the
Caribbean, due to his familiarity with the legal and political landscape across
the region.  Duncan is also fluent in Spanish.

Illustrative recent and current cases include:

Representing London reinsurers in relation to the impact of regressive erosion
in Ecuador on the energy sector.

Advising on the environmental impact of large oil spillages across Latin
America, most notably in Peru, Venezuela, Colombia and Ecuador.

Representing Reinsurers on complex D&O claims, typically US securities class
actions against non-US incorporated entities.

Advising insurers on complex casualty claims often involving multiple
jurisdictions and international conflict of laws issues.

Drafting environmental impairment liability, D&O and cyber wordings for Latin
America on behalf of insurers in London and the US.

Duncan regularly presents to insurers and reinsurers across the world.  As
co-lead of both Class Actions and Global Risk, Duncan contributes to our thought
leadership and predictions.  He also leads the Social Inflation working group
across DACB, Legalign and international offices. 

Duncan’s reputation for international work is recognised by Chambers Global and
Latin America-wide.  Duncan is the author of the Latin America chapter to the
Insurance & Reinsurance Law Review and ICLG - Insurance & Reinsurance texts.  He
has strong links to the US, having previously worked at the London office of a
US firm and as a member of the International Association of Defence Counsel. 
Duncan also spent six months working in the Miami reinsurance market in 2017. 




Sarah Crowther
Partner, DAC Beachcroft LLP
Sarah Crowther
Partner, DAC Beachcroft LLP

Sarah specialises in Professional Indemnity, Directors & Officers and Financial
Institutions coverage disputes and defence work. She has over 15 years’
experience advising clients across a range of sectors, with particular emphasis
on insurance brokers and legal professionals.

As lead of ESG in Insurance at DACB, Sarah contributes to articles for both the
Insurance and National press, and to DACB's Informed Insurance thought
leadership and Predictions.




Martyn Mathews
Managing Director, SSP Broker
Martyn Mathews
Managing Director, SSP Broker

Martyn has over 20 years experience in the Financial Services and Insurance
industry having most recently held Director level positions at LexisNexis Risk
Solutions and Experian.

With overall responsibility for the next phase of SSP Broker's development,
Martyn manages the People, P&L, strategic direction and operational deliverables
for the business. In simple terms, Martyn delivers the next phase of development
for SSP Broker - growth. SSP has been through significant change and is growing
again, having focused on stabilising the business in recent years.

Talk to Martyn about how the business has evolved and the next chapter of
growth, as well as key industry topics such as the impact of regulation on
insurance, how to fill the insurance skills gap and how emerging technologies
will affect a consumers buying behaviour.

Martyn is a passionate advocate for the intelligent use of data to provide
better outcomes and believes the industry could and should share more to
collectively succeed.






Graeme Reynolds
Director of Competition, FCA
Graeme Reynolds
Director of Competition, FCA

Graeme is currently the FCA’s Director of Competition. His role includes
responsibility for the FCA’s competition work and the Consumer Duty. Prior to
his current role, Graeme was the FCA’s Deputy Chief Economist and Head of
Department for Economic and Financial Analysis for five years, having previously
been a manager in the FCA’s Competition Division. Before joining the FCA in
2014, Graeme spent nearly ten years at the Competition Commission (now the
Competition and Markets Authority) as Director of Remedies, Business and
Financial Analysis, and as an Economic Adviser. Graeme’s experience also
includes five years as an economic consultant with Deloitte and Andersen.




Raluca Boroianu-Omura
Head of Conduct Regulation (assurance), NFU Mutual
Raluca Boroianu-Omura
Head of Conduct Regulation (assurance), NFU Mutual

Raluca joined NFU Mutual two years ago as Head of Conduct Regulation Assurance
Team, working in the Compliance Department, in the Risk Division. Before this,
she spent 12 years at the Association of British Insurers (ABI), most recently
as Assistant Director, Head of Conduct Regulation, leading the organisation’s
interaction with the FCA, the FOS, the CMA and the ICO, shaping the conduct
regulatory environment for insurers and the long term savings industry. Prior to
this, Raluca worked in a variety of roles at the ABI, including conducting the
European lobbying on General Insurance and cross-cutting files such as the
General Data Protection Regulation, and leading the ABI’s Health and Protection
Policy team. Prior to the ABI, Raluca worked for another trade association. She
spent her formative years working as a Research Assistant in the House of
Commons and doing an internship in the European Parliament working for a UK MEP.

A linguist and negotiator by training, Raluca holds an MSc in International
Relations, with Distinction, from the London School of Economics and Political
Science (LSE), a BA in European Studies (French), with First Class Honours, from
the Royal Holloway University of London, and a Certificate in European Political
Studies from Sciences Po Strasbourg. She has also undertaken executive education
courses in regulation and in negotiations at the LSE and at Harvard Law School.




Catherine Carey
Head of Marketing, Consumer Intelligence
Catherine Carey
Head of Marketing, Consumer Intelligence

Catherine Carey, a journalism graduate turned seasoned marcoms professional,
leads the marketing strategy at Consumer Intelligence, where she has spent the
last six years deeply immersed in the world of general insurance pricing and
consumer behaviour. Known for her sharp insights and strategic thinking,
Catherine has been instrumental in shaping how insurers understand and respond
to market trends, helping businesses make smarter, data-driven decisions.
Passionate about true customer-centricity, she transforms complex data into
compelling narratives, empowering firms to see the world through the eyes of
their customers and confidently navigate the evolving landscape.




Caroline Bedford
Chief Executive Officer, EDII
Caroline Bedford
Chief Executive Officer, EDII

Caroline’s passion is developing creativity, capability and confidence in
current and future business leaders. Through her 30+ years in industry, Caroline
has steered through many technological techniques and trends, delivering
innovative projects, programmes, and portfolios worldwide. Caroline has held
various digital transformation and people development roles in the insurance
industry.




Nick Roberts
Chief Legal Operations Officer, Clyde & Co
Nick Roberts
Chief Legal Operations Officer, Clyde & Co

Nick spearheads innovation and modernisation of legal delivery service at Clyde
& Co. Nick has built a global multidisciplinary unit that collaborates closely
with Practice Groups and Business Services, bringing fresh perspectives and
pioneering solutions to the table in order to deliver valuable market-leading
solutions to clients.

Nick possesses over 25 years of professional services experience, predominantly
working alongside lawyers, before commencing his current role with Clyde & Co.
Nick initially started his career as an auditor, after which he moved into
forensic accounting with PwC, culminating in a leadership role in the Middle
East region for Control Risks.

After many years delivering client work, Nick transitioned into operations as
Finance Director for Control Risks in the Middle East prior to joining Clyde &
Co as MEA COO in 2016.




Chris Shadforth
Communications Director, Chartered Insurance Institute
Chris Shadforth
Communications Director, Chartered Insurance Institute

Chris joined the CII Group as Communications Director in October 2022. Chris
spent 10 years as an economist at the Bank of England before joining Ofqual, the
qualifications regulator for England, as Director of Communications in 2015.
There he oversaw marketing around the introduction of reformed GCSEs and the
associated numerical grading system. He moved from regulator to regulated when
he joined Cambridge Assessment in 2020, leading the department’s communications
in response to the cancellation of exams here in the UK and around the world
during the global pandemic.




Michael Muzio
CII Professional Communities Board, Underwriting
Chris Hall
CII Professional Communities Board, Claims
Chris Hall
CII Professional Communities Board, Claims

Chris began his career in Loss Adjusting with McLarens in 1979 and was appointed
one of the company's youngest Directors in 1993.

Throughout his career, he has held various technical and management positions
across Scotland, London, the South East, and the West Midlands. He has
successfully led teams that developed the first managed contractor network
(McPlan) and implemented total outsourcing for an insurer (AGF). After the
acquisition of McLarens by Capita PLC in 2001, Chris became an Executive
Director of Capita Insurance Services. In 2003, he founded QuestGates, which
became the UK and Ireland partner in the VRS global adjusting operation in 2018,
where he currently serves as a Director.



QuestGates has grown to become the largest independent claims services business
in the UK, offering not only loss adjusting and claims handling operations but
also structural engineering, surveying, and legal services.

In addition to his professional achievements, Chris has served as CII President
of the Birmingham Institute twice and was the Midlands representative on the
CII's National Forum for six years. He is also a member of the Claims
Professional Community Board of the CII.




Suzi Rackley
Broking, CII Professional Communities Board
Suzi Rackley
Broking, CII Professional Communities Board

Overview of professional experience

Suzi Rackley began her insurance career in 1992 and has consistently worked with
multinational clients, family offices, and country estates in the Private Client
sector. She has experience ranging from small boutique brokers to large
multinational companies. Currently, Suzi serves as Client Director at Howden,
where she oversees the needs of the firm's most complex multinational clients,
covering areas such as homes, country estates, art collections, jewellery,
kidnap and ransom, car collections, and travel requirements.

Specific Expertise

For Suzi, building relationships and establishing trust with clients and family
offices is paramount. The majority of her portfolio has been developed through
referrals, with many clients having been with her for over 20 years, often
considering her a part of their family. Suzi is extremely passionate about
ensuring that her clients' insurance solutions are tailored to their specific
needs. To achieve this, she dedicates time to meet with clients face-to-face,
actively listening to understand what is important to them. She believes it is
her responsibility to extract necessary information and provide clear, valuable
advice, including risk mitigation strategies that enhance the protection of
clients' homes and assets while preventing claims.

Suzi thrives on navigating complex risks and is committed to developing
long-term, sustainable insurance programs that can adapt as her clients' needs
evolve. She has established strong relationships with key insurers, leveraging
her experience, honesty, and attention to detail to achieve favorable results
from underwriters eager to support her, Howden, and their clients.

Formal Qualifications

Suzi is DIP CII qualified and is currently studying for her ACII. She is deeply
committed to the future of the insurance industry, providing coaching and
support for the next generation both internally and through her role on the
board of the CII Broking Community.




Next
 * 1
 * 2
 * 3
 * 4
 * 5
 * 6
 * 7
 * 8
 * 9
 * 10
 * 11
 * 12
 * 13
 * 14
 * 15

Not Registered?
If you have previously registered for this event, please login below:
Email *

LOGIN