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OUR COMPANY

Reliance Digital, a subsidiary of Reliance Retail, is one of India’s leading
consumer electronics and home appliances retailers. With the rise of digital
transformation and flexible work arrangements, many companies have begun
offering work-from-home (WFH) opportunities, and Reliance Digital is no
exception. The company, known for its wide network of stores and online
presence, has expanded its remote job opportunities in areas like customer
support, sales, digital marketing, and more.

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RELIANCE INDUSTRIES LIMITED

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RELIANCE NEW ENERGY

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RELIANCE JIO INFOCOMM LIMITED

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RELIANCE RETAIL LIMITED

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OUR GALLERY




ENABLE A NEW WAY TO LIVE !

 *  Sales & Distribution
 *  Engineering & Technology
 *  IT & Systems
 *  Human Resources & Training
 *  Finance, Compliance & Accounting
 *  Operations

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 JOB ROLES AT RELIANCE DIGITAL

A) CUSTOMER SERVICE EXECUTIVE

Role: Customer service executives handle queries and complaints from customers.
This role often involves helping customers with product information, order
status, and post-purchase support.

Responsibilities:

 * Responding to customer inquiries via chat, email, or phone.
 * Resolving product issues and service requests.
 * Processing customer orders and handling returns/exchanges.
 * Maintaining a positive customer experience.

Eligibility:

 * Educational Requirement: High school diploma or graduation in any stream.
 * Experience: Prior experience in customer service or call center roles is
   preferred but not mandatory.
 * Skills: Excellent communication skills, problem-solving abilities, and basic
   computer knowledge.

B) SALES EXECUTIVE

Role: Sales executives promote products, assist customers with purchasing
decisions, and meet sales targets. This role is both in-store and remote,
depending on the job post.

Responsibilities:

 * Assisting customers with product features and benefits.
 * Guiding customers through the buying process.
 * Achieving daily, weekly, and monthly sales targets.
 * Keeping track of inventory and suggesting products based on customer needs.

Eligibility:

 * Educational Requirement: Minimum of a high school diploma. Graduation is
   preferred for senior roles.
 * Experience: Previous experience in retail or sales is an advantage.
 * Skills: Strong communication and persuasive skills, basic knowledge of
   consumer electronics, and a customer-first attitude.

C) DIGITAL MARKETING EXECUTIVE

Role: Digital marketing executives manage online campaigns and drive traffic to
the Reliance Digital website. They use various platforms such as social media,
email marketing, and search engine optimization (SEO) to reach potential
customers.

Responsibilities:

 * Managing digital marketing campaigns (Google Ads, Facebook Ads, etc.).
 * Analyzing online traffic and optimizing campaigns for better ROI.
 * Collaborating with content and design teams to create engaging ads.
 * Monitoring competition and industry trends to adjust strategies.

Eligibility:

 * Educational Requirement: A degree in Marketing, Business, or related fields.
 * Experience: 1-2 years of experience in digital marketing. Certifications in
   Google Ads or Facebook Ads are beneficial.
 * Skills: Knowledge of SEO, SEM, PPC campaigns, analytical tools (like Google
   Analytics), and marketing automation software.

D) TECHNICAL SUPPORT EXECUTIVE

Role: Technical support executives assist customers with product setup,
troubleshooting, and technical issues. They work remotely or on-site to ensure
products like mobile phones, laptops, and smart appliances are running smoothly.

Responsibilities:

 * Assisting customers with the setup of electronic devices.
 * Troubleshooting issues related to hardware, software, and connectivity.
 * Providing guidance on using specific features of products.
 * Coordinating with the service team for in-depth repairs or replacements.

Eligibility:

 * Educational Requirement: A degree or diploma in Computer Science, Information
   Technology, or Electronics is preferred.
 * Experience: Experience in technical support or IT roles is a plus.
 * Skills: Strong problem-solving skills, technical knowledge of electronic
   devices, and good communication skills.

E) STORE MANAGER

Role: Store managers oversee the daily operations of Reliance Digital retail
stores. They ensure that sales targets are met, the staff is well-trained, and
customers have a seamless shopping experience.

Responsibilities:

 * Managing staff, including recruitment, training, and performance reviews.
 * Ensuring the store meets sales and customer satisfaction targets.
 * Handling inventory, merchandising, and store layout.
 * Addressing customer complaints and resolving issues quickly.

Eligibility:

 * Educational Requirement: Bachelor’s degree in any stream (Business or Retail
   Management preferred).
 * Experience: 3-5 years of experience in retail management or a similar role.
 * Skills: Leadership, organizational skills, and the ability to manage large
   teams..


 




JOB ROLES AT JIO

A) CUSTOMER SERVICE EXECUTIVE

Role: Customer service executives play a vital role in addressing customer
queries, resolving issues related to Jio services like JioFiber, JioMart, mobile
services, and other offerings.

Responsibilities:

 * Assisting customers with billing, network issues, and general inquiries.
 * Handling complaints and providing timely resolutions.
 * Guiding customers through troubleshooting steps for devices and services.
 * Maintaining customer satisfaction by delivering excellent service.

Eligibility:

 * Education: Minimum of a high school diploma; a graduate degree is preferred.
 * Experience: Prior experience in customer service or call centers is
   beneficial.
 * Skills: Excellent communication skills, problem-solving abilities, and basic
   knowledge of Jio services and products.

B) SALES EXECUTIVE

Role: Sales executives at Jio work to promote various Jio products and services,
including Jio SIM cards, JioFiber broadband, and JioMart services. This role can
involve direct sales, telemarketing, and business development.

Responsibilities:

 * Engaging with customers to explain and sell Jio products and services.
 * Identifying customer needs and recommending suitable plans and services.
 * Meeting daily, weekly, and monthly sales targets.
 * Reporting sales metrics to team leaders and management.

Eligibility:

 * Education: A high school diploma is required; a bachelor’s degree in business
   or a related field is preferred.
 * Experience: Previous experience in sales or retail is an advantage.
 * Skills: Strong interpersonal skills, knowledge of telecommunications
   products, and a target-driven approach.

C) DIGITAL MARKETING EXECUTIVE

Role: Digital marketing executives at Jio handle online marketing campaigns for
Jio’s products and services. They are responsible for boosting online
visibility, managing paid ads, social media marketing, and optimizing Jio’s
digital presence.

Responsibilities:

 * Managing Jio’s digital ad campaigns across platforms like Google, Facebook,
   and Instagram.
 * Conducting SEO (Search Engine Optimization) and SEM (Search Engine Marketing)
   to enhance Jio’s online reach.
 * Collaborating with content and creative teams to develop compelling digital
   content.
 * Monitoring digital campaign performance and making necessary adjustments for
   better results.

Eligibility:

 * Education: A degree in marketing, business, or a related field is preferred.
 * Experience: 1-2 years of experience in digital marketing; certifications in
   Google Ads, SEO, or social media marketing are a plus.
 * Skills: Knowledge of analytics tools like Google Analytics, experience with
   SEO/SEM, and proficiency in digital marketing platforms.

D) NETWORK ENGINEER

Role: Network engineers are responsible for maintaining and enhancing Jio’s
extensive telecommunications infrastructure. They work on network design,
optimization, and ensuring service quality across Jio’s network.

Responsibilities:

 * Designing and implementing Jio’s network architecture.
 * Monitoring and troubleshooting network issues.
 * Working with teams to optimize network performance and expand coverage.
 * Ensuring the stability and security of Jio’s infrastructure.

Eligibility:

 * Education: A bachelor’s degree in computer science, IT, electronics, or a
   related field is essential.
 * Experience: 2-3 years of experience in network engineering or
   telecommunications.
 * Skills: Proficiency in network technologies like 4G, 5G, LTE, and fiber optic
   networks. Certifications in networking (such as CCNA, CCNP) are preferred.

E) IT SUPPORT EXECUTIVE

Role: IT support executives provide technical assistance to Jio employees and
customers, ensuring seamless use of software, hardware, and digital services.

Responsibilities:

 * Resolving technical issues related to software, hardware, and network
   connectivity.
 * Providing support to Jio employees and external customers via phone, email,
   or chat.
 * Installing and configuring software and hardware.
 * Escalating complex technical issues to higher-level support.

Eligibility:

 * Education: A diploma or degree in IT, computer science, or a related field.
 * Experience: 1-2 years of experience in IT support or a similar role.
 * Skills: Knowledge of operating systems, troubleshooting skills, and good
   communication abilities.

F) STORE MANAGER (JIO STORES)

Role: Jio store managers oversee the daily operations of Jio’s retail outlets,
ensuring smooth functioning, achieving sales targets, and managing the store
team.

Responsibilities:

 * Managing the staff, including recruitment, training, and performance reviews.
 * Ensuring the store meets its sales and customer satisfaction targets.
 * Handling inventory, merchandising, and overall store management.
 * Addressing customer complaints and ensuring high service standards.

Eligibility:

 * Education: Bachelor’s degree in business, retail management, or a related
   field.
 * Experience: 3-5 years of experience in retail management or a similar role.
 * Skills: Leadership, team management, and sales-driven mindset.


 



Reliance Digital, a subsidiary of Reliance Retail, is one of India’s


USEFUL LINKS

 * Home
 * About Us
 * Apply Now
 * Contact Us


CONTACT US

 * +918420580757
 * contact@reliance-digital.in

©2024. Reliance Digital. All Rights Reserved.

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