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Text Content

___

Log in / Create profile
Open a Truworths account
Pay your account


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WOMEN
MEN
KIDS
BEAUTY
HOMEWARE
BRANDS
OFFERS
SALE
 * Open a Truworths account
 * 
 * Log in / Create profile
 * 
 * 
 * 




REGISTRATION AND LOGIN

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What are the requirements to register for online shopping?

You need to be 18 years or older and you’ll need a valid email address,
cellphone number and South African identity (ID) number or a Passport number.
You need to set a password that contains at least 8 characters, including one
number, one letter, one special character and one capital letter.

Will I automatically get a Truworths Account when I create a profile for online
shopping?

No, your Truworths online shopping profile is not the same as that for a
Truworths account. Your Truworths online shopping profile allows you to shop
online, keep track of your online orders and offers.

A Truworths account allows you to shop on an account card (in-store or online)
and pay off your purchases over 6 or 12 months. If you are not already an
account holder you can apply for a Truworths account here

If you are already an account holder you can link your Truworths account to your
online shopping profile in order to be able to shop using your card and to view
your statements online.

I’ve forgotten my email address, how do I retrieve it?

Contact our customer service team on 087 285 9401 for assistance.

I’ve forgotten my password, how do I retrieve it?

Simply click “Forgot password” on the login page and enter your email address.
You will receive an email with instructions to reset your password.

Can I create two online profiles with the same email address?

No, each online shopping profile requires a unique email address.

How do I update my contact details?

To update your email address or cellphone number, sign into My Account, click on
Profile. Here you can update your personal information. When you are done click
on the Save Profile button.

Please note that updating your details online will only update your online
shopping profile details, not your Truworths Account details. To update your
Truworths account details, please contact our customer service team on 087 285
9401 for assistance.


SHOPPING ONLINE

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How do I shop online?

You can shop online from your desktop, tablet or mobile phone. To begin,
navigate to products you’d like to purchase, select your size, and then add them
to your shopping bag. When you’re ready to complete your purchase, simply click
on your shopping bag and follow the steps. Once complete you will receive an
email to confirm that your order has been received by us.

How do I find an item online?

If you don’t have a specific item in mind you can search for a description of
what you are looking for in the search bar e.g. black dress and then filter your
search by brand, category, colour, size or price.

Are items in my shopping cart reserved for me?

No, unfortunately items cannot be reserved until you have completed your order
and made payment.

Can I remove items from an order/change the size of an item that I have ordered?

No changes are permitted to an order once submitted.

Can I add to an existing order?

No additions are permitted to an order once submitted.

How do I cancel an order?

Orders cannot be cancelled once confirmed and being prepared for delivery,
however goods purchased can be returned in terms of Truworths’s Returns Policy.

Can I order by phone or email?

You can only place orders via our website www.truworths.co.za.

Can I order a gift card online?

Unfortunately at this stage our gift cards are only available for purchase in
stores, not online.

I am having difficulty adding items to my shopping bag, how do I resolve this?

If you’ve tried refreshing your browser and still experience problems, please
contact our customer service team on 087 285 9401 for assistance. They might
request that you share the browser and browser version you’re using so it will
be useful to have this information ready when making the call.

How can I check if an item is available in-store?

To check if an item is available in-store navigate to the item you would like to
purchase and click on the “Check Stock” button. Simply select your size and
store nearest to you.

We do our best to ensure that the stock levels reflected online are as accurate
as possible but we recommend that you phone the store to confirm that they have
the item you’re looking for.


RETURNS AND EXCHANGES

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Returns and exchanges

Sometimes when you buy something it just isn’t right and you want to return or
exchange it – we understand. That’s why our policy is simple and easy to follow.
All you have to do is make sure your return or exchange ticks the criteria
below.

We will allow a full refund in the original method of tender or process a credit
on a Truworths Account provided that all criteria are met and the credit card
holder and relevant card are present for a credit card refund. We can’t process
a refund on a gift receipt unless you have the original invoice. Customers can
return or exchange an item(s) within 30 days of purchase, provided that the
following criteria are met:

 * The docket or delivery note is retained as proof of purchase
 * The swing ticket is still attached
 * The item has not been worn
 * The item is in its original condition and packaging
 * The merchandise is returned within the country of purchase
 * Merchandise sold with a promotional gift can only be returned if the
   promotional gift is also returned at the same time
 * Garments with an additional special tag still has the specific tag attached
 * All cosmetics and fragrances are returned to a store that has a cosmetics
   department that stocks that brand
 * Hosiery is in its original, unopened packaging.

What items can’t be returned or exchanged?
 * Jewellery used as body piercings including earrings
 * Gift cards
 * Cellular airtime
 * Underwear or boxers – please make sure you purchase the correct size
 * Face masks
 * Face shields
 * Face buffs
 * Sanitising products
 * Swimwear without the protective strip attached.

How do I return an item(s) bought online?

Items bought online can be returned within 30 days from the date of purchase to
your nearest Truworths store together with the dispatch note that was included
with your order. Please read the returns policies online as there are some
categories of merchandise that have a shorter returns period and some that will
attract a handling fee of R25.00.

How do I exchange an item bought online?

Items bought online can be exchanged within 30 days from the date of purchase to
your nearest Truworths store together with the dispatch note that was included
with your order. Please read the returns policies online as there are some
categories of merchandise that have a shorter returns period and some that will
attract a handling fee of R25.00.

Can I return my order in store?

Yes, you can return your order to a store, but please note that some items may
attract a returns fee dependent on where the return takes place. Please read the
returns policies online as there are some categories of merchandise that have a
shorter returns period and some that will attract a handling fee of R25.00.

How will I be refunded for my return?

If you paid for the order using your Truworths account card we will credit the
value of the returned items to your card. If you paid with credit card or debit
card, our cashier will credit the value of the returned items to your card.

What if I receive my delivery but there are items missing from my order?

If you receive your delivery and you notice that items are missing from your
order, please contact our customer service team on 087 285 9401 for assistance.

What is your 6-month return policy on faulty items? (Applicable from 1 April
2011)
 * Merchandise with material manufacturing faults will gladly be credited or
   exchanged provided it is returned to us within six (6) months of purchase in
   the country of purchase with proof of purchase.
 * The item has been used for its intended purpose.
 * The item has been cared for according to the wash care instruction label.


DELIVERY

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Where do you deliver to?

We deliver to physical addresses (work and residential) throughout South Africa.
You also have the option to collect your order from your nearest store, at no
additional cost.

How does it work if I want to collect from store?

If you choose to collect from store, you will be notified once your order has
arrived at the store that you selected during the checkout process. You will
have 14 days to collect your order. If your order is not collected during this
period we will process a return and credit your account using the same payment
option used at checkout. If you purchased using a credit card, please note that
a refund can take 7 – 10 days to reflect after the request has been sent. To
collect your order you need to bring proof of identification (a South African
Identity Document / Passport / Driver’s Licence) as well as the SMS confirming
that your order is ready for collection.

Do you deliver internationally?

No, we only deliver in South Africa.

Can I purchase from Truworths if I’m living outside South Africa?

Yes, you can place an order if you live outside of South Africa, however please
note that we only deliver within South Africa.

How much will delivery cost?

Delivery to a physical address in South Africa is R60. If you choose to collect
from a store there will be no delivery fee.

How long does delivery take?

Delivery should take 5 - 7 working days. Please note that delivery can be
delayed during peak periods, as well as during public holidays. Delivery to
outlying areas can take longer, depending on where you are based.

What are your delivery times?

Deliveries are only done between 09h00 and 17h00 from Monday to Friday
(excluding public holidays).

Can I split the delivery of my order between different addresses?

No, if you want items to be delivered to separate addresses you need to place
them as separate orders.

How do I update my delivery address?

You can either update your saved delivery address on your online profile or you
can add a new delivery address during the checkout process. Please note that
once your order has been completed neither Truworths nor our delivery partner
can change your delivery details.

How do I track my order?

To track your order sign into “My Account” and click on “My Orders”. Select the
relevant order number and then click on “Track My Order”. If you have checked
out as a guest you will not be able to track your order status online and will
need to contact our customer service team on 087 285 9401 for assistance.

What happens if I’m not there to collect my order when you deliver?

We will send communication prior to the delivery of your parcel, as well as on
the day that delivery will take place. We will attempt to deliver to you 3
times. If we are unable to deliver after the third attempt, your order will be
cancelled and refunded as soon as possible. Please note that after Truworths
receives the parcel back from our courier partner, a credit card refund can take
between 7 – 10 days to reflect.

Can I change my delivery details after I placed an order?

Once your order has been confirmed we are unable to change your chosen delivery
address.

Can I change my order details after it has been confirmed?

Once your order has been confirmed we are unable to change any details on your
order.

Can I send my order back with the courier?

We do not offer a courier returns option at this stage. You can only return or
exchange your order in any of our stores. Please view your dispatch note for
details related to costs if returning an item to a store that does not stock
certain items.


PAYMENT FOR ONLINE ORDERS

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How do I pay for online shopping?

You can pay using any of the following payment options:

 * Truworths account card
 * Visa card (both credit and debit)
 * Mastercard card (both credit and debit)


ACCOUNT PAYMENTS

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How do I pay my Truworths account?

PAY ONLINE

Click here to pay now.

Alternatively, click on the “Pay now” button in the “Truworths Account” section
of your online profile or click the “Pay now” button in your e-statement.

IN STORES

Pay in cash or using your credit or debit card, at the cash desk in any
Truworths store. Selected stores are open seven days a week, so you're free to
pay your account on any day that suits you... even Sunday!

ONLINE BANKING / DEBIT ORDER

You can pay your account from your bank’s online website or by using your
banking app. We are a preloaded beneficiary with all banking institutions, so it
is best to select Truworths from the approved list of preloaded beneficiaries;

Setting up Truworths as a Preloaded Beneficiary:

 * Simply register with your bank online
 * Select Truworths from the list of preloaded beneficiaries
 * Use your 14-digit account number as indicated on your statement in the
   beneficiary payment reference field.

Beneficiary Name to select when making a payment:

 * CAPITEC Truworths
 * FNB Truworths Electronic Payments
 * STANDARD BANK Truworths Retailing (Pty) Ltd
 * ABSA Truworths Retailing
 * NEDBANK Truworths Retailing

DEBIT ORDER

You can apply for a debit order online in the payment section of your profile.

Applications for debit orders and requests for the cancellation of debit orders
will also be accepted by Truworths in store, e-mail, or by calling our customer
service team on 021 460 2300. Please note that Truworths reserves the right to
cancel a debit order after the bank returns it for the second time as a result
of "No funds available".

ELECTRONIC FUNDS TRANSFER (EFT) / ATM

If you prefer to pay via EFT, use the below Bank Account details relevant to the
country where you live: Be sure to use your 14-digit Truworths Account Number as
the reference number. You can find your account number on your monthly account
statement. Always double check your reference number is captured correctly.

SOUTH AFRICA BANKING DETAILS:

Standard Bank – Current Account

Account Name: TRUWORTHS

Account No: 070296227

Branch Code: 051001

Payment reference: your 14-digit Account Number (found on your statement)

BOTSWANA BANKING DETAILS

Standard Bank – Current Account

Account Name: TRUWORTHS

Account No: 9060000285175

Branch Code: 064967

Payment reference: your 14-digit Account Number (found on your statement)

NAMIBIA BANKING DETAILS

Standard Bank – Current Account

Account Name: TRUWORTHS

Account No: 041440935

Branch Code: 082372

Payment reference: your 14-digit Account Number (found on your statement)

SWAZILAND BANKING DETAILS

Standard Bank – Current Account

Account Name: TRUWORTHS

Account No: 9110000734376

Branch Code: 663164

Payment reference: your 14-digit Account Number (found on your statement)

Tip: If paying via EFT or debit order schedule your payment for 48 hours before
the payment due date to ensure that the payment reflects on time.

EASYPAY

You can now pay your Truworths account using EasyPay at stores that accept
EasyPay, including Shoprite, Checkers, Pick ‘n Pay, Spar and Woolworths; or
online at easypay.co.za; or via the EasyPay customer app.

How EasyPay works:

 * Send a FREE SMS with your 14-digit Truworths account number (found on your
   statement) to 45125 to receive a unique reference number to use to pay your
   account. Truworths may also send you an SMS or e-mail with a specific unique
   reference number to use to pay your account
 * When you go to the store, provide this unique reference number to the
   cashier. This is a new service; the store might not know that you can pay
   your Truworths account using EasyPay. That’s Okay - simply ask them to use
   the unique EasyPay reference number from your SMS or E-mail.
 * The cashier must enter this unique EasyPay reference number.
 * You will be asked for your name and phone number.
 * The payment will be processed.
 * A receipt will print with EasyPay Truworths, amount paid, payment reference
   number and transaction reference number. Please keep the receipt as proof of
   payment.

For more on electronic payments, please contact your bank directly on one of the
following numbers:

Capitec 0860 10 20 43 FNB 087 575 9444 Standard Bank 0860 123 000 ABSA 08600
08600 Nedbank 0860 555 111

What are the benefits of paying my account on time?

AVOID PAYING INTEREST

In accordance to our Terms and Conditions, interest will be charged on all
interest bearing purchase plans and overdue accounts.

MAINTAIN YOUR ACCOUNT LIMIT

Late payments will lead to your Truworths account limit being reduced.

MAINTAIN A HEALTHY CREDIT SCORE

In terms of the National Credit Act Truworths submits both positive and negative
payment history to the various credit bureaus. If you don’t manage your debt
well by diligently paying your monthly installments on time it could negatively
impact your credit score and financial institutions might not be willing to
extend credit when you really need it. Keeping your monthly payments up to date
is an investment in your future financial wellbeing.

I’ve fallen behind with my account payments. How do I get back on track?

Don’t lose hope if your financial situation has changed or you’ve spent more
than you can afford to repay monthly. You can get back on track by following
these tips:

PUT A PLAN IN PLACE

Make a list of your income and expenses and calculate how much you need to pay
each month to repay your debt.

BREAK THE CYCLE

Pay your monthly installment before buying non-essential items.

EVERY BIT HELPS

Be aware of those small amounts that you spend every day – a R10 or R20 here and
there might seem like small amounts, but they quickly add up.

SPEAK UP

Depending on your situation it might be possible to make a payment arrangement.
Contact us on 021 460 2351 to speak to one of our consultants about whether you
qualify for a payment arrangement.


SECURITY

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Can I shop in store without my card?

Yes, you can you will have to provide positive proof of identity using either
your identity document or driver’s licence

What do I do if I have not received my card?

You may call the call center to order a new card. They will block your current
card in case it ends up in the wrong hands and issue you with a new card. In the
interim you will need to use your identity document or driver’s licence to shop.

Is it safe to shop online with Truworths?

Yes, our website is 100% safe and secure. We have put all the necessary measures
in place to ensure your personal and payment information remains secure.

What is 3D secure?

3D Secure is an additional layer of online security that is now mandatory for
all online retailers in South Africa. It’s also known as Verified by Visa and
MasterCard SecureCode. It helps prevent fraud by protecting you against
unauthorised transactions on your card(s). Truworths Online, along with
e-Centric, our trusted payment processor, uses 3D Secure to secure your online
transactions and help protect you.

How does 3D secure work?

3D Secure requires you to enter a one-time PIN (OTP) to complete transactions on
any website that features the ‘Verified by Visa’ or ‘MasterCard SecureCode’
sign. This OTP is sent to your registered mobile number or your email address,
so only you have access to it. By successfully completing 3D Secure
verification, you’re able to prove that it really is you shopping, and not
someone who has gained unlawful access to your card details. Only you, as the
cardholder, will receive the password required to complete the transaction.

I’d like to pay using my Truworths Account, how do I go about this?

In order to shop online using your Truworths account card you need to link your
account to your online shopping profile. Simply click the “link my account”
button on your profile page and follow the steps to link your account.

I am unable to pay online, who do I contact?

If you have any queries or are experiencing a problem, then contact our customer
service team on 021 460 2300 for assistance.

Can I pay my order with both a Truworths Account and credit card?

Unfortunately this option is not currently available.


VOUCHERS AND GIFT CARDS

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Can I use a voucher online?

No, currently vouchers can only be redeemed in store.

Can I use my gift card online?

No, currently gift cards can only be used in store.

Can I include a gift receipt with my order?

No, currently gift receipts are only available for in store purchases.


TRUROYALTY

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What is TRUROYALTY?

TRUROYALTY is the Truworths Loyalty program.

What can I look forward to as a TRUROYALTY member?

As a TRUROYALTY member you can expect to receive MEMBER ONLY in-store
promotions, extra benefits on SALE, competitions and more!

Do I earn points on this program?

No, this is not a points based program, you do not earn points or cash back
through TRUROYALTY.

How do I sign up?

Signing up to TRUROYALTY is simple and free and available to EVERYONE! The
moment you create an online shopping profile or apply for a Truworths account
you automatically become a TRUROYALTY member. Even if your application for
credit is declined at any point you will still be able to enjoy the benefits of
being a TRUROYALTY member.

*All existing account holders are already TRUROYALTY members.

What do I need to take with me to sign up in stores at the cash desk?

All you need to sign up for TRUROYALTY is your cellphone number and identity
document or driver’s licence with a valid ID number.

Can I use a passport to sign up?

Yes, we will capture your date of birth to complete the registration.

Is TRUROYALTY available in all stores?

TRUROYALTY is currently only available in South African stores.

What is the minimum age to become a member?

You have to be 18 years or older to join TRUROYALTY.


PAY3 HOW TO PAY

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Pay Online

Click here to pay now. Alternatively, click on the “Pay now” button in the
“Truworths Account” section of your online profile or click the “Pay now” button
in your e-statement.

In stores

Pay in cash or using your credit or debit card, at the cash desk in any
Truworths or Identity store. Selected stores are open seven days a week, so
you’re free to pay your account on any day that suits you… even Sunday!

Online Banking

You can pay your account from your bank’s online website or by using your
banking app. We are a preloaded beneficiary with all banking institutions, so it
is best to select Truworths from the approved list of preloaded beneficiaries;

Setting up Truworths as a Preloaded Beneficiary:

 * Simply register with your bank online
 * Select Truworths from the list of preloaded beneficiaries
 * Use your 14-digit PAY3 account number as indicated on your statement in the
   beneficiary payment reference field.

Beneficiary Name to select when making a payment:

 * NEDBANK Truworths Retailing
 * FNB Truworths Electronic Payments
 * STANDARD BANK Truworths Retailing (Pty) Ltd
 * CAPITEC Truworths
 * ABSA Truworths Retailing

Debit Order

You can apply for a debit order in any of our Truworths or Identity stores, or
by calling our Call Centre on 021 460 2300. 

Applications for debit orders and requests for the cancellation of debit orders
will also be accepted by Truworths via e-mail. Please note that Truworths
reserves the right to cancel a debit order after the bank returns it for the
second time as a result of “No funds available”.

Electronic Fund Transfer (EFT) / ATM

If you prefer to pay via EFT, use the below Bank Account details relevant to the
country where you live: Be sure to use your 14-digit Truworths PAY3 Account
Number as the reference number. You can find your account number on your monthly
account statement. Always double check your reference number is captured
correctly.

 * Standard Bank - Current Account
 * Account Name: TRUWORTHS
 * Account No: 070296227
 * Branch Code: 051001
 * Payment reference: your 14-digit PAY3 Account Number (found on your
   statement)

Tip:If paying via EFT or debit order schedule your payment for 48 hours before
the payment due date to ensure that the payment reflects on time.

EASYPAY

You can now pay your Truworths PAY3 account using EasyPay at stores that accept
EasyPay, including Shoprite, Checkers, Pick ‘n Pay, Spar and Woolworths; or
online at easypay.co.za; or via the EasyPay customer app.

How EasyPay works:

 * Send a FREE SMS with your 14-digit Truworths PAY3 account number (found on
   your statement) to 45125 to receive a unique reference number to use to pay
   your account. Truworths may also send you an SMS or e-mail with a specific
   unique reference number to use to pay your account.
 * When you go to the store, provide this unique reference number to the
   cashier. This is a new service; the store might not know that you can pay
   your Truworths account using EasyPay. That’s Okay - simply ask them to use
   the unique EasyPay reference number from your SMS or E-mail.
 * The cashier must enter this unique EasyPay reference number.
 * You will be asked for your name and phone number.
 * The payment will be processed.
 * A receipt will print with EasyPay Truworths, amount paid, payment reference
   number and transaction reference number. Please keep the receipt as proof of
   payment.

 * ABSA - 0800 41 41 41
 * BOE/NBS - 0860 13 13 33
 * Capitec - 0860 10 20 43
 * FNB - 0800 111 722
 * Nedbank - 0860 555 111
 * Permanent Bank - 0860 555 222
 * Saambou - 0860 139 555
 * Standard Bank - 0860 123 000
 * Mercantile - Contact local branch

What are the benefits of paying my PAY3 account on time?

What are the benefits of paying my PAY3 account on time?

 * Avoid paying additional interest. In accordance with our terms and
   conditions, interest will be charged on all interest bearing purchase plans
   and overdue accounts.
 * Maintain your account limit. Late payments will lead to your Truworths PAY3
   account limit being reduced.
 * Maintain a healthy credit score. In terms of the National Credit Act
   Truworths submits both positive and negative payment history to the various
   credit bureaus. If you don’t manage your debt well by diligently paying your
   monthly installments on time it could negatively impact your credit score and
   financial institutions might not be willing to extend credit when you really
   need it. Keeping your monthly payments up to date is an investment in your
   future financial wellbeing.

I’ve fallen behind with my account payments. How do I get back on track?

Don’t lose hope if your financial situation has changed or you’ve spent more
than you can afford to repay monthly. You can get back on track by following
these tips:

 * Put a plan in place. Make a list of your income and expenses and calculate
   how much you need to pay each month to repay your debt.
 * Break the cycle Pay your monthly instalment before buying non-essential
   items.
 * Every bit helps. Be aware of those small amounts that you spend every day – a
   R10 or R20 here and there might seem like small amounts, but they quickly add
   up.
 * Speak up. Depending on your situation it might be possible to make a payment
   arrangement. Contact us on 021 460 2212 to speak to one of our consultants
   about whether you qualify for a payment arrangement.


TRUWORTHS DEBT RECOVERY

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Truworths Debt Recovery contact details

Tel: +27 21 460 2212 

Email: services@truworthsdebtrecovery.co.za

About Truworths Debt Recovery

Truworths Debt Recovery is a debt collections company acting on behalf of, and
solely for Truworths Ltd.

We are registered with the Council of Debt Collectors and focus on debt
collection, payment arrangements and customer retention with a view to
rehabilitating customers who are in arrears in order that they may enjoy
shopping once more.

We offer assistance in the best way to bring your arrear account up to date and
how to manage your account effectively to maintain a good credit profile. We can
be contacted telephonically or via email during office hours.


Truworths Collections (Pty) Ltd CIPC Reg. No. 1969009294/07
Trading as Truworths Debt Recovery Reg. No. 0124929/20
1 Mostert Street, Cape Town, 8001, South Africa
PO Box 4775, Cape Town, 8000, South Africa
Tel +27 21 460 2212
Directors: Chris Durham, Reon Smit

Understand your statement

Your Account Number
Your 14-digit Account Number is the number that appears on your statement.

Amount Due
Your Amount Due is the amount you need to pay by the Payment Due Date on your
statement.

Pay now

 

 

Payment Due Date
The date by which you need to pay the Amount Due as indicated on your statement.

Your Account Limit
This is the total amount available for you to spend.

Your Account Balance
The total amount that you have shopped for on your account.

The Amount You Can Buy For
The remaining amount you have left to buy for is calculated using your Account
Limit minus your Account Balance.

Tip: Tip if paying via EFT or debit order remember to schedule your payments for
at least 48 hours before the Payment Due Date to ensure the payment reflects in
time. Remember to ALWAYS use your 14-digit Account Number as a reference your
payment reference.

Easy ways to pay

Set up a debit order or pay online, in-store, or using EFT or EasyPay. 

Always use your 14-digit Account Number as your payment reference when making an
EFT payment.

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3 Reasons to pay your account on time

Avoid paying additional interest
In accordance with our terms and conditions, interest will be charged on all
interest bearing purchase plans and overdue accounts.

Maintain your account limit
Late payments will lead to your Truworths account limit being reduced.

Maintain a healthy credit score
In terms of the National Credit Act Truworths submits both positive and negative
payment history to the various credit bureaus. If you don’t manage your debt
well by diligently paying your monthly installments on time it could negatively
impact your credit score and financial institutions might not be willing to
extend credit when you really need it.

Keeping your monthly payments up to date is an investment in your future
financial wellbeing.

Fallen behind?

Don’t lose hope if your financial situation has changed or you’ve spent more
than you can afford to repay monthly. You can get back on track by following
these tips:

Put a plan in place
Make a list of your income and expenses and calculate how much you need to pay
each month to repay your debt.

Break the cycle
Pay your monthly instalment before buying non-essential items.

Every bit helps
Be aware of those small amounts that you spend every day – a R10 or R20 here and
there might seem like small amounts, but they quickly add up.

Speak up
Depending on your situation it might be possible to make a payment arrangement.
Contact us on 021 460 2212 to speak to one of our consultants about whether you
qualify for a payment arrangement.


CAREERS

Back
Where can I find out about vacancies at Truworths?

Most store and head office positions are advertised online. Please click on Job
Opportunities to review these opportunities. New positions are loaded onto the
website every Friday.

Where can I fax or email my CV?

We do not accept unsolicited CVs by email or fax. All applications are handled
through our careers website. Please register your CV and apply online for any
position that interests you.

How do I apply for a position at Truworths?

Click on Job Opportunities in the main menu. You can apply online once you have
uploaded your CV.

I would like to register on your site, but keep getting a message saying my ID
number has already been used. How can this be?

You will get this message if you have registered your CV in the past. If you
can’t remember your username or password, please email careers@truworths.co.za
to have this problem resolved. Please include your ID number and phone number in
your query.

I would like to re-register on your site as I can't remember my password. I have
tried the password reminder link, but as my email address has changed, my
password is being sent to my old email address and there is no option to
re-register.

If you can't remember your username or password, you can email
careers@truworths.co.za to have this problem resolved. Please include your ID
number and phone number in your query.

When will I hear if I've been successful?

You will hear via email if your application has been considered for an interview
i.e. you have been shortlisted. The time period varies depending on the job
application and deadline.

I am a full-time learner/student and would like to work on weekends and during
my holidays. How can I apply for a position at Truworths?

If you are interested in working at one of our Truworths stores on a
casual/flexi basis, the best avenue to follow is to take your CV to your nearest
store, or one that is convenient for you to travel to. The CV should be marked
for the attention of the Store Manager.

Do I need experience for the Graduate Merchant Programme?

No, however work experience in any field is always valued.

What work should I do to improve my chances of getting into the Graduate
Merchant Programme?

ALL experience is "relevant" even though it may not be "related" to your field.
Work experience can add great value to your application. "TRANSFERABLE SKILLS"
are developed when you do part-time work. What you learn in one job may end up
being the stepping stone to the next great career opportunity in your life. A
working student builds networks, gains confidence in abilities, and demonstrates
responsibilities, strengths, and work ethic.

Does Truworths offer job-shadowing or internships at Head Office?

We do not offer job-shadowing or internships at our Head Office. If you would
like to learn more about retail at an operational level, we would strongly
encourage you to gain experience as a sales floor consultant (flexi) within the
retail sector.

A degree/diploma (especially in maths, statistics or accounting) or related
experience involving proven numerical skills, analytical ability and lateral
thinking, coupled with excellent communication and problem-solving skills, are
essential for success in this career.

What do I need to study to become a Trainee Buyer?

A tertiary qualification in fashion design (or a related qualification or
experience) plus creative flair, a commercial eye, excellent organisational
ability, well-developed interpersonal skills and an absolute passion for fashion
are essential for success in this career.

How long is the Graduate Trainee Programme?

The Programme is largely driven by the individual and takes anything from 12-24
months to complete.

Do I get paid while I am in the Programme?

Yes, you get a salary + benefits.

How do I become a model for Truworths?

The models we use for our mailers and promotions come from various modelling
agencies. You need to register with an agent and perhaps express a specific
interest in Truworths.

What are the working hours at Head Office?

Working at Truworths Head Office is NOT a 9 to 5 job. We work hard and are
committed to getting the job done.

Core working hours: 08h30-17h00

What are the working hours in stores?

These vary according to the store and/or shopping centre. Each job advertised
online will specify the hours for the store in question.

What benefits does Truworths offer?

All permanent staff members receive medical aid, retirement/provident fund,
group life assurance and Truworths discount facilities.

Does Truworths have a BBBEE plan?

Yes, Truworths is committed to transformation and the objectives of the
Employment Equity Act.

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