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HOW CAN WE HELP YOU TODAY?

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KNOWLEDGE BASE


UPDATES.

System Notices 57
 * MMS Message Latency on Shortcodes - 6/7/2024
 * T-Mobile Message Latency - 6/5/2024
 * MMS Message Latency on Shortcodes - 6/4/2024
 * Send Test Being Hidden From View - 5/24/2024
 * T-Mobile MMS Message Latency - 5/16/2024

See all 57 articles
New Features & Tools 41
 * NEW Issue Coupon with Delay - 6/6/2024
 * NEW Coupon Widget Social Media Icons - 4/12/2024
 * NEW KCM (Kiosk Check-in Manager) Check-In List Columns - 4/3/2024
 * NEW Campaign QR Code Instructions - 4/3/2024
 * NEW Default Campaign Selection for Blasts - 2/14/2024

See all 41 articles


MOBILE RULES & GUIDELINES

Overview 4
 * TEXT MESSAGE MARKETING - THE RULES
 * MESSAGING GUIDELINES - VIDEO
 * 10-DLC & TOLL FREE - BEST PRACTICES
 * FOOTERS

CTIA 1
 * CTIA Short Code Monitoring Program Handbook v1.8 - 1/1/2021

Telephone Consumer Protection Act (TCPA) 7
 * What is TCPA?
 * Recent Changes to TCPA
 * Background On TCPA
 * CAN-SPAM Act - A Compliance Guide For Business
 * Mandatory Disclaimer Language for Mobile Marketing

See all 7 articles
Carrier Codes of Conduct 1
 * CARRIER CODES OF CONDUCT


F.A.QS

Dashboard 1
 * Accessing the platform outside North America & US Provinces

Contacts 9
 * How do I perform a carrier look-up on a contact's number?
 * What happens when a customer opts out of a campaign?
 * How do I Find Out Why a Customer Isn't Receiving Messages?
 * What format do Mobile Numbers need to be in to be uploaded?
 * What size do the images on my Webform need to be?

See all 9 articles
Messaging 36
 * Problems receiving SMS or MMS messages on cellphones?
 * What to do if someone accidentally opts out on a Short Code?
 * Can I send messages in other languages?
 * Why is the character limit for a non-MMS message shorter than a standard SMS
   message?
 * How do I set-up recurring messages?

See all 36 articles
Mobile Tools 23
 * What do I do when my kiosk app says it's waiting for assignment?
 * Which file sizes & formats are needed to upload MMS Content?
 * How do the kiosk app options compare?
 * Will turning Auto-Engage back on send out past messages?
 * How do I get the email address in the Coupon Widget to work?

See all 23 articles
Reports 7
 * What is the difference between Current Total Supported Contacts and Current
   Keyword Opted-In Contacts in the Kiosk Summary?
 * What does Aggregator Blastlisted mean?
 * What Does Invalid Destination Mean?
 * Where can I see how many coupons were issued?
 * What does Carrier Rejected as Invalid Service Type mean?

See all 7 articles
Short Codes, 10-DLCs, & Toll Free #s 2
 * What is the messaging speed on Toll Free Numbers?
 * Why aren't Stop Messages sent from a TF# appearing in the Sent Log?


KNOWLEDGE BASE ARTICLES

Account Information 4
 * EDITING ACCOUNT PROFILE
 * SETTING YOUR TIME ZONE
 * CHANGING A PASSWORD (MASTER ACCOUNT)
 * ADDING A SUB USER (RESTRICTED LOG-IN)

Contacts 15
 * CONTACTS SUMMARY
 * MOBILE SEARCH
 * SENDING A TCPA INVITE
 * EDITING CONTACT INFORMATION
 * ADDING A CONTACT

See all 15 articles
Messaging 26
 * CREATING MOBILE CAMPAIGNS
 * EDITING A MOBILE CAMPAIGN
 * DUPLICATING A MOBILE CAMPAIGN
 * DELETING A MOBILE CAMPAIGN
 * EDITING INTERACTIVE MESSAGES

See all 26 articles
Mobile Tools 34
 * CREATING A MOBILE WEBPAGE
 * CREATING MOBILE COUPON CODES
 * COUPON WIDGET (OVERVIEW)
 * COUPON WIDGET - GENERAL SETTINGS
 * COUPON WIDGET - MAIN BODY

See all 34 articles
Reports 17
 * MESSAGE TOTALS
 * CARRIER TARIFFS REPORTS
 * MOBILE SUMMARY
 * KEYWORD SUMMARY
 * INBOUND REPLIES

See all 17 articles


ADVANCED TUTORIALS & GUIDES

How To... 9
 * HOW TO INTEGRATE WITH SHOPIFY
 * HOW TO ACTIVATE A 2 FACTOR AUTHENTICATION / ONE-TIME PASSWORD PROGRAM
 * CONFIGURE KIOSK PRO LITE FOR IPAD
 * PREP AN IPAD AIR v1 FOR USE AS A KIOSK (using iCloud Backup)
 * PREP AN IPAD AIR v1 FOR USE AS A KIOSK (FIRST-TIME)

See all 9 articles
HTML Tips & Tricks 6
 * CLICK TO CALL
 * CLICK TO TEXT
 * EMBEDDING AN IMAGE
 * EMBEDDING A CLICKABLE BUTTON
 * KIOSK DISPLAY ICONS

See all 6 articles


VIDEO TUTORIALS

Account Information 2
 * VIDEO: EDITING ACCOUNT INFO
 * VIDEO: ADDING A SUB USER (RESTRICTED LOG-IN)

Contacts 6
 * VIDEO: ADDING A CONTACT
 * VIDEO: IMPORTING CONTACTS
 * VIDEO: CREATING A TARGET LIST
 * VIDEO: DATABASE SETTINGS
 * VIDEO: VIEW SETTINGS

See all 6 articles
Messaging 10
 * VIDEO: CREATING A MOBILE CAMPAIGN
 * VIDEO: DUPLICATE A MOBILE CAMPAIGN
 * VIDEO: DELETE A MOBILE CAMPAIGN
 * VIDEO: ADDING AN INTERACTIVE MESSAGE
 * VIDEO: INBOUND REPLY OPTIONS

See all 10 articles
Mobile Tools 5
 * VIDEO: CREATING A MOBILE WEBPAGE
 * VIDEO: CREATE & DELIVER MOBILE COUPONS
 * VIDEO: CREATE A PAYPAL CAMPAIGN
 * VIDEO: URL SHORTENER
 * VIDEO: vCARD WIZARD

TRS (Text Reminder System) 2
 * VIDEO: TEXT REMINDER SYSTEM OVERVIEW
 * VIDEO: TEXT REMINDER SYSTEM WORKSTATION SET-UP

Reports 6
 * VIDEO: SENT LOG
 * VIDEO: MOBILE SUMMARY
 * VIDEO: RECEIVED LOG
 * VIDEO: KEYWORD SUMMARY
 * VIDEO: SCHEDULED LOG

See all 6 articles


TRAINING WORKSHOPS:

Workshop Schedule 2
 * 2022 WORKSHOP SCHEDULE
 * 2021 WORKSHOP SCHEDULE

Workshop History 12
 * WORKSHOP 14 - Coupons: Promotional Use
 * WORKSHOP 12 - Drop & Go
 * WORKSHOP 11 - API Basics & Integration Using Zapier
 * Workshop 10 - TCPA: Uploads and Invites
 * WORKSHOP 9 - Webforms: Coupon Widget & KCM

See all 12 articles