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IMAGICLE UCX PLATFORM

Elevating the experience of your teams and customers, making your calling
platform a better place, with AI infused services.
Discover UCX Platform
Discover UCX Platform


WELCOME

Customers through voice and digital interactions with smart workspaces.
 * Omnichannel Agent Console
 * Attendant Console
 * Advanced Queueing
 * Auto Attendant

DISCOVER MORE



AUTOMATE

Conversations with customers and colleagues via digital & voice channels.
 * Virtual Receptionist
 * Voice & Digital Virtual Agents

DISCOVER MORE



ENSURE

Adherence to external regulations and internal procedures.
 * Call Recording
 * Screen Recording
 * Digital Fax
 * Emergency Notifications

Discover more



ANALYZE

To optimize and enhance customer and employee experiences.
 * Call Analytics
 * Voice Analytics

DISCOVER MORE



WELCOME

Customers through voice and digital interactions with smart workspaces.
 * Omnichannel Agent Console
 * Attendant Console
 * Advanced Queueing
 * Auto Attendant

DISCOVER MORE



AUTOMATE

Conversations with customers and colleagues via digital & voice channels.
 * Virtual Receptionist
 * Voice & Digital Virtual Agents

DISCOVER MORE



ENSURE

Adherence to external regulations and internal procedures.
 * Call Recording
 * Screen Recording
 * Digital Fax
 * Emergency Notifications

Discover more



ANALYZE

To optimize and enhance customer and employee experiences.
 * Call Analytics
 * Voice Analytics

DISCOVER MORE

How Imagicle can help you.
Contact Centers
Receptionists
Quality&Compliance
Emergency Notifications
Call monitoring
Secure Faxing
Elevate Your Contact Center Experience
Enhance your Customer Experience by integrating human and virtual interactions
across voice and digital channels. Elevate your Agent Experience with smart
workspaces that enable seamless engagement with customers via live chats on
their preferred digital platforms.

Let Virtual Agents handle customer conversations automatically and solve common
issues round the clock. Ensure comprehensive capture, compliance, and evaluation
of all interactions to enhance customer satisfaction effectively.
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Simplify Receptionists' workflows.
Streamline call answering, transferring, and handling multiple calls swiftly
with the Attendant Console, a user-friendly interface equipping you with all
necessary features at your fingertips for efficient call management.

Enhance your welcoming capabilities with the Virtual Receptionist, your
AI-powered digital counterpart providing automatic assistance as a backup or
during non-business hours. It engages with customers in multiple languages,
understands their inquiries, and delivers contextual responses based on FAQs and
requests.
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Capture, comply, and evaluate all your interactions.
Get the complete picture of every conversation with call and screen recording,
while ensuring regulatory requirements and adhering to internal protocols.
Analyse interactions with customers through transcriptions and AI sentiment
analysis to evaluate your service's quality.
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Keep people safe and informed.
Implement an effective mass notification system for critical situations to
inform your employees and take action quickly when an emergency occurs. Notify
by call or chat, SMS or email directly to phones, IP Speakers, Strobes, or
Bells.
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Get actionable insights on all your call traffic and costs.
Access over 50 reports for outgoing, incoming, external, and internal calls, as
well as for phone adoption and usage, allowing to pinpoint the actual
effectiveness of your resources, enhance your call tracking capabilities,
correctly allocate budgets, and more.

These reports are readily available, customizable to your specific requirements,
and can be scheduled to align with your operational needs.
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Achieve bulletproof data and communication transmission from any device.
Send or receive faxes directly from your pc or any other device in a click.
Securely access your faxes anywhere with a personal and encrypted access, fully
compliant with GDPR and HIPAA. Get rid of ATA, paper, and toner costs, making
your organization greener.
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EASILY INTEGRATE WITH THE THINGS YOU ALREADY USE AND LOVE.

Use pre-built integrations or build your own custom integrations using our
secure developer API.

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WHAT'S UP?

 * Blog
   Summer release ’24: what’s new.
   Summer release ’24: what’s new.
 * EN Wed. 25 Sep 11:30 AM CEST Register
   WEBINAR - Release
   40’
   Attendant & Agent Console for Microsoft Teams. More complete and powerful
   than ever. (EMEAR)
   Register to this webinar included in the Summer '24 Release dedicated to
   Agent & Attendant Console for Microsoft Teams, now more powerful than ever.
 * Download
   Brochure Blog
   From human to virtual receptionist. A short overview.
   From human to virtual receptionist. A short overview.
   Meet our new AI colleague through a short vademecum.
 * Download
   Brochure Blog
   Are my communications safe in the Cloud? Imagicle Cloud Security Brochure
   Are my communications safe in the Cloud? Imagicle Cloud Security Brochure
   Are your communications safe in the Cloud? If you choose Imagicle, the answer
   is yes. Discover why.

Blog
Summer release ’24: what’s new.
Summer release ’24: what’s new.


EN Wed. 25 Sep 11:30 AM CEST Register
WEBINAR - Release
40’
Attendant & Agent Console for Microsoft Teams. More complete and powerful than
ever. (EMEAR)
Register to this webinar included in the Summer '24 Release dedicated to Agent &
Attendant Console for Microsoft Teams, now more powerful than ever.


Download
Brochure Blog
From human to virtual receptionist. A short overview.
From human to virtual receptionist. A short overview.
Meet our new AI colleague through a short vademecum.


Download
Brochure Blog
Are my communications safe in the Cloud? Imagicle Cloud Security Brochure
Are my communications safe in the Cloud? Imagicle Cloud Security Brochure
Are your communications safe in the Cloud? If you choose Imagicle, the answer is
yes. Discover why.

We are Imagicle
Founded in 2010 and part of the Zucchetti Group, Imagicle is headquartered in
Italy and has wholly-owned subsidiaries in Dubai, Miami, Riyadh, and France. The
company designs and develops applications to help companies streamline
communications througha full set of Cloud or Cloud-connected UC apps into one
suite, empowered with AI and Conversational experiences. Our goal is to build an
outstanding experience around the customer’s needs, from products to dedicated
services, with a team of more than 100 happy people, a support service rated
9.8, and an advanced services team ready to assist customers in the most complex
environments.
Always with a smile.
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