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January 13: Opening Party
January 14–16: Conference & Expo
Jacob K. Javits Convention Center | NYC


MAIN NAVIGATION

 * ABOUT
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   * 2023 Recap
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 * AGENDA
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AGENDA

Check back for updates as we build out our incredible lineup of experts and
content!
All Dates
 
Saturday Jan 13
Sunday Jan 14
Monday Jan 15
Tuesday Jan 16
Print View


SATURDAY, JANUARY 13

8:00am–5:00pm
Special Program


WHAT'S IN STORE FOR RETAIL MEDIA NETWORKS

8:00am–5:00pm
Special Program
What's in store for Retail Media Networks
Pre-registration and separate registration required. Join hundreds of retailers,
in-store experience and technology experts, brands and agencies at this full-day
event focused entirely on what's widely considered the most important channel in
the wh ...

Separate registration required


10:00am–2:00pm
Special Program


RETAIL STORE TOURS

10:00am–2:00pm
Special Program
Retail store tours
Separate registration and additional fee required. For retailers only. Retail
Store Tours provide expert-led curated, guided walking tours of cutting-edge
retail store experiences. See firsthand how retailers are using their
understanding of changing ...

All-Access Pass, Expo Pass, Retailer only, Separate registration required


11:00am–1:00pm
Special Program


RETAIL STORE TOURS

11:00am–1:00pm
Special Program
Retail store tours
Separate registration and additional fee required. For retailers only. Retail
Store Tours provide expert-led curated, guided walking tours of cutting-edge
retail store experiences. See firsthand how retailers are using their
understanding of changing ...

All-Access Pass, Expo Pass, Retailer only, Separate registration required


2:00pm–4:00pm
Special Program


RETAIL STORE TOURS

2:00pm–4:00pm
Special Program
Retail store tours
Separate registration and additional fee required. For retailers only. Retail
Store Tours provide expert-led curated, guided walking tours of cutting-edge
retail store experiences. See firsthand how retailers are using their
understanding of changing ...

All-Access Pass, Expo Pass, Retailer only, Separate registration required


3:00pm–7:00pm
Special Program


RETAIL STORE TOURS

3:00pm–7:00pm
Special Program
Retail store tours
Separate registration and additional fee required. For retailers only. Retail
Store Tours provide expert-led curated, guided walking tours of cutting-edge
retail store experiences. See firsthand how retailers are using their
understanding of changing ...

All-Access Pass, Expo Pass, Retailer only, Separate registration required


5:30pm–7:00pm
Networking Event


NRF 2024 OPENING PARTY

5:30pm–7:00pm
Networking Event
NRF 2024 Opening party
The Big Show Opening Party is BIGGER than ever as it expands to two levels of
the Marriott Marquis. Enjoy SPICE & ICE themed specialty beverages and
delicious eats on both levels. Feeling spicy? Head to level 5 where the food,
music and drinks wi ...

All-Access Pass, Expo Pass




SUNDAY, JANUARY 14

7:45am–8:15am
Networking Event


DONUT DUNK

7:45am–8:15am
Networking Event
Donut dunk


All-Access Pass


8:15am–8:30am
Keynote Session


NRF CHAIRMAN'S WELCOME: MAKING IT MATTER

8:15am–8:30am
Keynote Session
NRF chairman's welcome: Making it matter
Walmart U.S. president and CEO and Chairman of the National Retail Federation,
John Furner provides NRF 2024’s welcome and opening remarks including a brief
state of the industry and NRF, and why decisions made today matter more than
ever.


JOHN FURNER

President and CEO
Walmart U.S.
All-Access Pass


8:30am–9:00am
Keynote Session


THE FUTURE OF TECH-ENABLED RETAILING

8:30am–9:00am
Keynote Session
The future of tech-enabled retailing


All-Access Pass


9:00am–9:30am
Keynote Session


DOUBLING DOWN ON RETAIL: HOW LEVI STRAUSS & COMPANY PRESIDENT MICHELLE GASS
POSITIONS THE 170-YEAR-OLD ICON’S FUTURE

9:00am–9:30am
Keynote Session
Doubling down on retail: How Levi Strauss & Company president Michelle Gass
positions the 170-year-old icon’s future
Joining Levi Strauss & Co. in early 2023, president Michelle Gass came from
Kohl’s as the company’s former CEO. Under a meticulously designed succession
plan from retiring CEO Chip Bergh, Michelle brings her leadership skillset from
successful se ...


MATTHEW SHAY

President and CEO
National Retail Federation


MICHELLE GASS

President
Levi Strauss & Co.
All-Access Pass


9:30am–10:00am
Keynote Session


CHALLENGES AND OPPORTUNITIES AROUND SUPPLY CHAIN EXCELLENCE: A CONVERSATION WITH
FEDEX CEO RAJ SUBRAMANIAM

9:30am–10:00am
Keynote Session
Challenges and opportunities around supply chain excellence: A conversation with
FedEx CEO Raj Subramaniam
During the past 50 years, FedEx has built an unmatched network that provides
services to power the global economy. Given today’s dynamic business environment
and the evolution of customer needs, FedEx is transforming from a transportation
business to ...


SARA EISEN

“Closing Bell” Co-Anchor
CNBC


RAJ SUBRAMANIAM

President and CEO
FedEx Corporation
All-Access Pass


10:00am–10:30am
Networking Event


SNACK ATTACK

10:00am–10:30am
Networking Event
Snack attack
Stay energized for the day and connect with colleagues while enjoying a snack
and drink between sessions.

All-Access Pass


10:00am–5:00pm
10:00am–5:00pmExpo


EXPO OPEN

10:00am–5:00pm
Expo
Expo open
With 1,000+ exhibitors and 100+ sessions including special pavilions and
hands-on activations, retailers who want to make it matter always make it to the
Expo. Explore the latest in technology, learn about innovative new solutions and
connect with th ...

All-Access Pass, Expo Pass




FOODSERVICE INNOVATION ZONE

10:00am–5:00pm
Expo
Foodservice Innovation Zone
Step into the future at the Foodservice Innovation Zone, an interactive
exploration of the technologies and innovations transforming the customer
foodservice experience. Featuring: 50+ food tech-focused booths 11 sessions on
the Foodservice Tech Stag ...

All-Access Pass, Expo Pass




NRF INNOVATION LAB

10:00am–5:00pm
Expo
NRF Innovation Lab
The NRF Innovation Lab is a carefully curated, invitation-only showcase of the
most visionary retail technologies. The Lab is an immersive experience where
these technologies come to life through hands-on demonstrations, featuring the
latest advances ...

All-Access Pass, Expo Pass




STARTUP HUB

10:00am–5:00pm
Expo
Startup Hub
From AI and AR to machine learning, robotics and more, the Startup Zone lets you
get hands-on with new and emerging tech from the industry's best startups.

All-Access Pass, Expo Pass


10:15am–10:45am
10:15am–10:45amExhibitor Big Ideas


AI IN RETAIL: A COMPREHENSIVE EXAMPLE OF INDUSTRY DIGITAL TRANSFORMATION

10:15am–10:45am
Exhibitor Big Ideas
AI in retail: A comprehensive example of industry digital transformation
We are in a customer-led, technology-driven industrial revolution. Using Lenovo
Retail Solutions as an example:” Retailers are not investing in small step
changes to their portfolios - they are digitally transforming and investing in
the massive scal ...

All-Access Pass, Expo Pass




COST EFFECTIVE SOLUTIONS TO STANDING UP ECOMMERCE OPERATIONS

10:15am–10:45am
Exhibitor Big Ideas
Cost effective solutions to standing up ecommerce operations
In this presentation BrightDrop and Kroger will focus on cost-effective
solutions for launching successful eCommerce operations, with an emphasis on the
grocery eCommerce sector. The discussion will delve into innovative and
budget-conscious approach ...

All-Access Pass, Expo Pass




CUSTOMIZATION AND PERSONALIZATION WITH YETI: HOW TO GET CREATIVE WITH YOUR
POST-PURCHASE EXPERIENCE

10:15am–10:45am
Exhibitor Big Ideas
Customization and personalization with YETI: How to get creative with your
post-purchase experience
When it comes to tracking the progress of an order, Domino’s Pizza Tracker takes
the cake (or the pie). So, how do retailers apply this type of tracking to their
own post-purchase process to create a memorable experience? Join YETI’s Director
of Soft ...

All-Access Pass, Expo Pass




INNOVATIVE RETAIL EXCELLENCE: AI-DRIVEN NETWORK EFFICIENCY FOR EXCEPTIONAL
CUSTOMER ENGAGEMENT

10:15am–10:45am
Exhibitor Big Ideas
Innovative retail excellence: AI-driven network efficiency for exceptional
customer engagement
Meijer's commitment to innovation has proven instrumental to providing enhanced
experiences. Meijer's transformative approach and vision of automated networks
has delivered exceptional operational efficiency and outstanding world-class
experiences ac ...

All-Access Pass, Expo Pass




LESSONS FROM THE C-SUITE: MODERNIZING THE IN-STORE EXPERIENCE WITH UNIFIED
COMMERCE

10:15am–10:45am
Exhibitor Big Ideas
Lessons from the C-Suite: Modernizing the in-store experience with unified
commerce
The debate over the significance of online versus physical shopping has come to
a clear conclusion, with a consensus emerging in favor of unified commerce as
the future of retail. Those brands which not only adopt but also demonstrate
exceptional pro ...


NITIN MANGTANI

Founder & CEO
PredictSpring Inc


CHAD BEST

SVP of Customer Experience Operations
Lovesac


BRIAN QUILL

Vice President of Omni Technology
Under Armour
All-Access Pass, Expo Pass


10:15am–12:15pm
Expo


EXPO TOURS

10:15am–12:15pm
Expo
Expo tours
Separate registration and additional fee required. For retailers only. Looking
for specific products to enhance your business? Take advantage of curated,
expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the
cutting edge of ...

All-Access Pass, Expo Pass, Retailer only, Separate registration required


10:30am–11:00am
10:30am–11:00amFeatured Session


BRAINFREEZE! HOW 7-ELEVEN IS REDEFINING RETAIL MEDIA WITH ICE

10:30am–11:00am
Featured Session
Brainfreeze! How 7-Eleven is redefining retail media with ICE
As both the world’s largest convenience retailer and the number one
immediate-consumption retailer in the U.S. with over 13,000 stores, 7-Eleven is
in a unique position to provide CPGs and other partners with a differentiated
solution across the full ...


MARISSA JARRATT

EVP, Chief Marketing & Sustainability Officer
7-Eleven Inc.
All-Access Pass




LEADING THROUGH TRANSFORMATION, FROM LOCAL RELEVANCE TO GLOBAL PURPOSE: THE
KMART AUSTRALIA STORY

10:30am–11:00am
Featured Session
Leading through transformation, from local relevance to global purpose: The
Kmart Australia story
Learn how Kmart Australia doubled down on clarity of purpose and innovation to
develop a strategic blueprint and operational architecture to transform its
business model, moving it from a traditional discount chain to an innovative,
modern, hybrid re ...


MICHELLE EVANS

Global Lead of Retail and Digital Consumer Insights
Euromonitor International


IAN BAILEY

Managing Director Kmart Group Australia
Kmart Group Australia
All-Access Pass




PICTURE THIS: A SNAPSHOT OF THE NEWEST NYC RETAIL STANDOUTS

10:30am–11:00am
Featured Session
Picture this: A snapshot of the newest NYC retail standouts
Punch your ticket for a guided tour of the latest new stores to open in New York
courtesy of Accenture. You can expect a visual treasure trove of new and
reimagined customer journeys, and insights on what today’s shoppers look for –
and expect, from ...


CASSIDY BEADLE

Retail Client Innovation Director
Accenture


GABRIELLA FOX

Retail Client Innovation Lead
Accenture
All-Access Pass


10:30am–3:45pm
Special Program


NRF SUPPLY CHAIN 360 SUMMIT

10:30am–3:45pm
Special Program
NRF Supply Chain 360 Summit
Open to Retailers. Pre-registration and separate fee required. The NRF Supply
Chain 360 Summit is a new day-long program that brings together retail supply
chain professionals and industry experts to share strategies and tactics, taking
a holistic l ...

All-Access Pass, Expo Pass, Retailer only, Separate registration required


11:00am–11:30am
11:00am–11:30amExhibitor Big Ideas


CONNECTING THE PHYSICAL WITH THE DIGITAL TO CREATE TRACEABILITY AND EFFICIENCY
THROUGHOUT THE SUPPLY CHAIN

11:00am–11:30am
Exhibitor Big Ideas
Connecting the physical with the digital to create traceability and efficiency
throughout the supply chain
In the retail world today it is critical to have full connectivity from source
to final delivery, achieving maximized inventory visibility and routing accuracy
that unlocks efficiencies across a company’s operations. Join us in an in-depth
discussion ...

All-Access Pass, Expo Pass




INNOVATING AT SCALE: HOW CARREFOUR REINVENTED ITS DIGITAL BUSINESS WITH MODERN
ARCHITECTURE

11:00am–11:30am
Exhibitor Big Ideas
Innovating at scale: How Carrefour reinvented its digital business with modern
architecture
In a retail landscape where innovation isn't optional, global grocery and
convenience store giant Carrefour has set the standard for business
transformation. Balancing growth and profitability, Carrefour has harnessed
modern architecture to reimagine ...

All-Access Pass, Expo Pass




NAVIGATING THE DATA-DRIVEN ASCENT: HOW FLOOR & DÉCOR IS SCALING NEW HEIGHTS IN
RETAIL SUCCESS

11:00am–11:30am
Exhibitor Big Ideas
Navigating the data-driven ascent: How Floor & Décor is scaling new heights in
retail success
Join us for a fireside chat where Floor & Décor, a Stibo Systems customer,
unveils their transformative journey in mastering retail challenges through data
management. They've meticulously refined 300,000 data points, amplified data
quality and e ...


JARED BROWN

Senior Director of Information Technology & PMO
Floor & Decor
All-Access Pass, Expo Pass




STREAMLINING YOUR TECH STACK WHILE ACCELERATING DIGITAL TRANSFORMATION:
DISCUSSION WITH RADAR AND MICHAELS

11:00am–11:30am
Exhibitor Big Ideas
Streamlining your tech stack while accelerating digital transformation:
Discussion with Radar and Michaels
2023 was the "year of efficiency," and product leaders will still be expected to
do more with less in 2024. In this session, you'll hear from Nick Patrick (CEO
at Radar, the leading geofencing platform) and Bhaskar Mishra (SVP, Chief
Product Officer ...


NICK PATRICK

Co-Founder and CEO
Radar


BHASKAR MISHRA

Senior Vice President, Chief Product Officer
Michaels
All-Access Pass, Expo Pass




THE SECRET TO DECREASING RETURNS WHILE SIMULTANEOUSLY INCREASING AOV, CLV, AND
OVERALL SALES

11:00am–11:30am
Exhibitor Big Ideas
The secret to decreasing returns while simultaneously increasing AOV, CLV, and
overall sales
Are you one of those companies that deprioritizes product descriptions to focus
on customer journeys? Ignoring the product experience comes at a tremendous cost
- preventing up to 60% more eCommerce sales - and ultimately alienates your
customers and ...

All-Access Pass, Expo Pass


Foodservice Tech Stage


THERMAL INTELLIGENCE - ADVANCING FOOD SAFETY AND PROFITABILITY FOR RETAILERS

11:00am–11:30am
Foodservice Tech Stage
Thermal intelligence - Advancing food safety and profitability for retailers
Are retailers doing enough to protect their customers from foodborne illnesses
and what are retailers doing to keep their food safe? The answers to these
questions are key to ensuring not only the safety but the longevity of your
business. In this se ...

All-Access Pass, Expo Pass


11:20am–11:50am
11:20am–11:50amFeatured Session


NEW MARKET OPPORTUNITIES: MONETIZING PERSONALIZATION THROUGH RETAIL MEDIA

11:20am–11:50am
Featured Session
New market opportunities: Monetizing personalization through retail media
Retailers, marketplaces and ecosystems are exploiting valuable first party data
in new ways to generate whole new income streams for themselves and vendors.
Content, Media and Retail have now converged to create a new service to sellers
that is predi ...


ALBERTO SERRENTINO

Founder
Varese Retail


FERNANDO YUNES

SR VP and Brazil Leader
Mercado Livre


MEGAN BLACK

Vice President, Digital Marketing & Media
Sephora
All-Access Pass




REINVENTING RETAIL FOR THE AI GENERATION

11:20am–11:50am
Featured Session
Reinventing retail for the AI generation
Retailers are entering a new phase of technological innovation — with artificial
intelligence and machine learning at its core. AI has emerged as the most
effective way for retailers to turn data into value. In this session learn how
Walmart is using ...


CHRISTIAN BECKNER

Vice President, Retail Technology & Cybersecurity
National Retail Federation


ANSHU BHARDWAJ

Senior Vice President and Chief Operating Officer, Walmart Global Technology and
Walmart Commerce Technologies
Walmart


SUZY DAVIDKHANIAN

Vice President, Content
Insider Intelligence
All-Access Pass




TOP RETAIL CFOS SHARE GROWTH INSIGHTS AND PRIORITIES FOR ‘24 AND BEYOND

11:20am–11:50am
Featured Session
Top retail CFOs share growth insights and priorities for ‘24 and beyond
The industry cohort most focused on financial health will discuss how they are
rallying teams around goals for profitability, and a renewed focus on the retail
fundamentals and strategies with a successful track record. In addition, these
senior lead ...


SHERYL ESTRADA

Senior writer
Fortune


HARMIT SINGH

Chief Financial and Growth Officer
Levi Strauss & Co.


DAYNA QUANBECK

COO and CFO
Rothy's


ADRIAN MITCHELL

Chief Financial Officer and Chief Operating Officer
Macy's, Inc.
All-Access Pass


11:45am–12:15pm
11:45am–12:15pmExhibitor Big Ideas


HARNESS GEOSPATIAL INTELLIGENCE TO ENHANCE CUSTOMER ANALYTICS AND DRIVE
SUSTAINABLE GROWTH

11:45am–12:15pm
Exhibitor Big Ideas
Harness geospatial intelligence to enhance customer analytics and drive
sustainable growth
Leading retailers understand location as a critical foundation for driving
strategy and sustainable growth. Learn how geospatial intelligence improves data
quality and customer analytics that allow the enterprise to focus on what
matters most, respon ...

All-Access Pass, Expo Pass




HOW AMAZON WEB SERVICES (AWS) ENABLES BUSINESS AGILITY AND INNOVATION

11:45am–12:15pm
Exhibitor Big Ideas
How Amazon Web Services (AWS) enables business agility and innovation
Amazon Web Services (AWS) has the solutions you need for smart stores, digital
commerce, customer engagement, advanced data insights, merchandise planning,
intelligent supply chain, and IT operations. We bring these solutions together
with modern arc ...

All-Access Pass, Expo Pass




INCLUSION IN-STORE: PIONEERING THE FUTURE OF RETAIL

11:45am–12:15pm
Exhibitor Big Ideas
Inclusion in-store: Pioneering the future of retail
Retailers’ DEIA practices are making an impact on shoppers’ behaviors right now.
Shoppers are abandoning retailers that don't share their values and embracing
those that do. Our panelists represent a collective force for change, offering
real-world e ...

All-Access Pass, Expo Pass




LEVERAGE AI TO FURTHER FACILITATE INCLUSIVE PAYMENT IN THE INTELLIGENT ERA

11:45am–12:15pm
Exhibitor Big Ideas
Leverage AI to further facilitate inclusive payment in the Intelligent Era


All-Access Pass, Expo Pass




SHAPING THE FUTURE OF WORK WITH BURLINGTON STORES

11:45am–12:15pm
Exhibitor Big Ideas
Shaping the future of work with Burlington Stores
Burlington Stores will discuss the future of workforce management and how
organizations can prepare for the challenges and opportunities that lie ahead.
They will also share how Zebra software solutions provide their associates with
the right tools t ...

All-Access Pass, Expo Pass


12:00pm–12:30pm
Foodservice Tech Stage


HOW RESTAURANTS ARE REIMAGING CUSTOMER AND EMPLOYEE EXPERIENCES WITH TECHNOLOGY

12:00pm–12:30pm
Foodservice Tech Stage
How restaurants are reimaging customer and employee experiences with technology
Today’s customer is tech-savvy, connected, and expecting personalized service at
every turn. For restaurants, investing in digital enhancements with an
integrated approach to networking, IoT, wifi, and cybersecurity allows them to
offer best-in-class ...


RAY HATCH

Vice President, Enterprise Solutions Sales
Comcast Business


STEVE SALATA

General Manager
MachineQ
All-Access Pass, Expo Pass


12:10pm–12:40pm
12:10pm–12:40pmFeatured Session


NORTH AMERICAN GROCERY RETAIL TRENDS FOR 2024

12:10pm–12:40pm
Featured Session
North American grocery retail trends for 2024
Having responded with innovation and agility to the headwinds of the last three
years, how will North American grocers deal with the continued fallout, now
exacerbated by inflation and geopolitical uncertainty? Will the current dynamics
that have see ...


SUCHARITA KODALI

Vice President, Principal Analyst
Forrester Research


YAEL COSSET

Senior Vice President and Chief Information Officer
The Kroger Co.
All-Access Pass




SPEAKING TO MY GENERATION: THE ADIDAS STORY

12:10pm–12:40pm
Featured Session
Speaking to my generation: The Adidas story
How brands serve and engage with their communities is now a measure of true
worth, valued by customers, employees, shareholders and other stakeholders
alike. For Adidas, the customer and the communities they thrive in are at the
heart of everything i ...


MARC BAIN

Technology Correspondent
The Business of Fashion
All-Access Pass




THE LIVE SHOPPING DEBATE: A MUST-HAVE OR NICE-TO-HAVE, AND IS 2024 THE YEAR IT
(FINALLY) TAKES OFF?

12:10pm–12:40pm
Featured Session
The live shopping debate: A must-have or nice-to-have, and is 2024 the year it
(finally) takes off?
It’s mainstream in China – projected to bring in $647 billion this year, and
we’ve talked about the broader global adoption of livestream shopping for years.
With social shopping playing an increasingly larger role in commerce, is 2024
the year live ...


NICK BELL

CEO
Fanatics Live


PETER HAMILTON

Senior Director of Ad Innovation
Roku


BRIEANE OLSON

CEO
Pacsun
All-Access Pass


12:30pm–2:30pm
Expo


EXPO TOURS

12:30pm–2:30pm
Expo
Expo tours
Separate registration and additional fee required. For retailers only. Looking
for specific products to enhance your business? Take advantage of curated,
expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the
cutting edge of ...

All-Access Pass, Expo Pass, Retailer only, Separate registration required


1:00pm–1:30pm
1:00pm–1:30pmExhibitor Big Ideas


AI IN ACTION - DELIVERING VALUE TO ONLINE EXPERIENCES

1:00pm–1:30pm
Exhibitor Big Ideas
AI in action - Delivering value to online experiences
Well before GenAI became the latest buzzword, the Liquor Control Board of
Ontario (LCBO) had a vision: Deliver remarkable experiences as the trusted
destination for the world’s wines, beers and spirits. To support that vision,
they have undergone sig ...


VANDA PROVATO

Chief Marketing and Digital Officer
Liquor Control Board of Ontario


SHEILA MORIN

CMO
Coveo
All-Access Pass, Expo Pass




AI-POWERED PERSONALIZED SHOPPING EXPERIENCES, FROM CONVERSATIONAL COMMERCE TO
CUSTOMER SERVICE

1:00pm–1:30pm
Exhibitor Big Ideas
AI-powered personalized shopping experiences, from conversational commerce to
customer service
Today’s customers expect personalized services and interactions from retailers
across the board. Generative and traditional AI are uniquely suited to the goal
of crafting individualized experiences that help customers find what they’re
looking for an ...

All-Access Pass, Expo Pass




EXHIBITOR BIG IDEAS SESSION PRODUCED BY ZEBRA

1:00pm–1:30pm
Exhibitor Big Ideas
Exhibitor Big Ideas Session produced by Zebra


All-Access Pass, Expo Pass




ORIENTAL TRADING MODERNIZES DATA FOR CONTINUOUS IMPROVEMENT AND CONSISTENCY,
DELIVERING BETTER CUSTOMER EXPERIENCES

1:00pm–1:30pm
Exhibitor Big Ideas
Oriental Trading modernizes data for continuous improvement and consistency,
delivering better customer experiences
Join us for a fireside chat where Oriental Trading, the nation's largest direct
retailer of value-priced party supplies, arts and crafts, and toys, shares how
they modernized their data function. Hear how they went from operating from five
systems th ...


TAMI RAND

PIM Manager
Oriental Trading
All-Access Pass, Expo Pass




UNIFYING NETWORK OPERATIONS TO MODERNIZE RETAIL REQUIREMENTS WITH CARMAX AND
VERA WANG

1:00pm–1:30pm
Exhibitor Big Ideas
Unifying network operations to modernize retail requirements with CarMax and
Vera Wang
Join HPE Aruba Networking to explore how CarMax and Vera Wang modernized their
network operations to meet evolving needs. By examining where their IT team was
spending most of their time, CarMax is leveraging AI and NaaS to strategically
provide a mo ...


GERRI HINKEL

Director of Solutions and Vertical Marketing
HPE Aruba Networking
All-Access Pass, Expo Pass


1:00pm–1:30pmFeatured Session


DRIVING PERFORMANCE & SUSTAINABILITY IN E-COMMERCE WITH STORE DIGITALIZATION

1:00pm–1:30pm
Featured Session
Driving performance & sustainability in e-commerce with store digitalization
This session will explore how retailers can enhance the efficiency of fulfilling
online orders and optimizing the in-store fulfillment process. Emphasizing the
significance of providing exceptional service to local shoppers, the discussion
will delve ...


PHILIPPE BOTTINE

CEO North America
SES-imagotag


ANNE MEZZENGA

Co-CEO
Omni Talk


MARK IBBOTSON

Former EVP Central Operations Walmart & Senior Advisor McKinsey
McKinsey
All-Access Pass




FROM SILOS TO SUCCESS: HOW LEADING RETAILERS DELIVER LASTING RESULTS

1:00pm–1:30pm
Featured Session
From silos to success: How leading retailers deliver lasting results
Why do tough departmental goals not always translate into improved supply chain
performance? While you may see short-term gains, over time contradictions across
departments diminish the overall results. More meetings, loose integrations, and
shared d ...


VINCE BEACOM

SVP Sales
Blue Yonder


SMITA KATAKWAR

Senior Vice President of Technology
Wegmans Food Markets Inc.
All-Access Pass




THE GREAT TRANSITION: REDEFINING RETAIL AND ECOMMERCE

1:00pm–1:30pm
Featured Session
The great transition: Redefining retail and ecommerce
Join Stripe and URBN to discuss the journey enterprises are taking to navigate
the great transition towards making unified commerce not just an option, but a
core part of their business model. Discover how much progress is being made in
different sec ...


JEFF TITTERTON

Chief Marketing Officer
Stripe


LUDOVIC MAIRE

Director, Product Management
SSENSE
All-Access Pass


1:30pm–2:00pm
Foodservice Tech Stage


FOODSERVICE TECH SESSION PRODUCED BY PEPSICO GLOBAL FOODSERVICE

1:30pm–2:00pm
Foodservice Tech Stage
Foodservice tech session produced by Pepsico Global Foodservice


All-Access Pass, Expo Pass


2:00pm–2:30pm
Keynote Session


MAKING THE SHIFT TO CONSUMER OBSESSION: HOW STRATEGIC PARTNERSHIPS DELIVER VALUE
IN A SHIFTING RETAIL LANDSCAPE

2:00pm–2:30pm
Keynote Session
Making the shift to consumer obsession: how strategic partnerships deliver value
in a shifting retail landscape
In a dynamic retail environment marked by ongoing change, retail and consumer
brand companies need to focus their efforts on relentlessly satisfying the
fast-evolving preferences of their customers. In this panel discussion, BJ’s
Wholesale CEO, Bob E ...


BOB EDDY

Chairman and CEO
BJ's Wholesale Club


ANTON VINCENT

President, Mars Wrigley, North America & Global Ice Cream
Mars Inc.


HOPE KING

Senior Journalist
Axios
All-Access Pass


2:00pm–3:00pm
2:00pm–3:00pmExhibitor Big Ideas


COMBATTING ORGANIZED RETAIL CRIME WITH AI: INSIGHTS FROM KROGER AND JACKSONS
FOOD

2:00pm–3:00pm
Exhibitor Big Ideas
Combatting organized retail crime with AI: Insights from Kroger and Jacksons
Food
Retailers are facing an alarming surge in theft due to the rise of Organized
Retail Crime (ORC). Moderated by the LPRC, this session will showcase how Kroger
and Jacksons Food are leveraging AI solutions in their stores to tackle this
issue head-on. ...

All-Access Pass, Expo Pass




EXHIBITOR BIG IDEAS SESSION PRODUCED BY DELL

2:00pm–3:00pm
Exhibitor Big Ideas
Exhibitor Big Ideas Session produced by Dell


All-Access Pass, Expo Pass




HOW HEARST TOOK A PRAGMATIC COMPOSABLE APPROACH TO TRANSFORM ITS BUSINESS INTO A
DIGITAL MARKETPLACE

2:00pm–3:00pm
Exhibitor Big Ideas
How Hearst took a pragmatic composable approach to transform its business into a
digital marketplace
Organizations need to pivot swiftly in a digital-first world, and Hearst is no
exception. The global diversified media, information, and services company,
which owns publications including Cosmopolitan, Men’s Health, and The San
Francisco Chronicle, ...

All-Access Pass, Expo Pass




HOW OFFICE DEPOT STAYS ON TARGET BY CREATING A MODERN STORE EXPERIENCE

2:00pm–3:00pm
Exhibitor Big Ideas
How Office Depot stays on target by creating a modern store experience
Office Depot is a leading specialty retailer providing innovative products and
services to support the productivity and organizations of small businesses, home
office, and education clients. They are on the cutting edge of solving the
challenge of ho ...


MATTHEW GUISTE

Global Retail Technology Strategist
Zebra Technologies


ALEXANDRA POWERS

Senior Manager of Communications, Culture, and Engagement
Office Depot
All-Access Pass, Expo Pass




RETAIL’S AI REVOLUTION: HOW GENERATIVE AI IS TRANSFORMING SHOPPING

2:00pm–3:00pm
Exhibitor Big Ideas
Retail’s AI revolution: How generative AI is transforming shopping
Join us as we discuss the game-changing influence of generative AI on shopping
and retail, including the latest trends from the 2023 holiday season. Dive deep
into The AI Playbook and how to get started. Hear from Trailblazers who are
leveraging data ...

All-Access Pass, Expo Pass


2:30pm–3:00pm
Keynote Session


CRAFTING LUXURY RETAIL EXPERIENCES: A CONVERSATION WITH MOËT HENNESSY CEO,
PHILIPPE SCHAUS

2:30pm–3:00pm
Keynote Session
Crafting luxury retail experiences: A conversation with Moët Hennessy CEO,
Philippe Schaus
Moët Hennessy, the wines and spirits division of LVMH, includes twenty-six
Maisons, many of which have been around for centuries, while others are just
starting their journey. The high-end wine and spirits group creates exceptional
luxury experiences ...


PHILIPPE SCHAUS

CEO
Moët Hennessy
All-Access Pass


3:00pm–3:30pm
Foodservice Tech Stage


FIVE GUYS AND FLYBUY - CHALLENGES, INNOVATIONS, AND WHAT'S NEXT

3:00pm–3:30pm
Foodservice Tech Stage
Five Guys and Flybuy - Challenges, innovations, and what's next
Join Steve Teller, Vice President of Digital Strategy from Five Guys, and David
Helms, Chief Technology Officer from Flybuy, as they explore innovative
technology solutions that improve the customer experience, enhance operational
efficiency, and dri ...


DAVID HELMS

Chief Technology Officer
Flybuy by Radius Networks


STEVE TELLER

VP, Digital Strategy
Five Guys
All-Access Pass, Expo Pass


Keynote Session


LEADING THE CHARGE FOR A BRIGHTER FUTURE: A SUSTAINABILITY DISCUSSION WITH
PEPSICO CEO FOODS NORTH AMERICA, STEVEN WILLIAMS

3:00pm–3:30pm
Keynote Session
Leading the charge for a brighter future: A sustainability discussion with
PepsiCo CEO Foods North America, Steven Williams
The focus on sustainable business practices has become an imperative now more
than ever. But what are the implications retail businesses must be aware of as
they continue to venture into the sustainability space? How have Frito-Lay and
Quaker focused ...


STEVEN WILLIAMS

CEO
PepsiCo Foods North America


MICHAEL JESCHKE

Principal
Deloitte Consulting LLP
All-Access Pass


3:15pm–3:45pm
3:15pm–3:45pmExhibitor Big Ideas


EXHIBITOR BIG IDEAS SESSION PRODUCED BY IBM

3:15pm–3:45pm
Exhibitor Big Ideas
Exhibitor Big Ideas Session produced by IBM


All-Access Pass, Expo Pass




THE EVOLUTION & EXPANSION OF ECOMMERCE: OWNED INVENTORY, DROPSHIP & MARKETPLACE

3:15pm–3:45pm
Exhibitor Big Ideas
The evolution & expansion of ecommerce: Owned inventory, dropship & marketplace
Join us for a panel discussion about the evolution and expansion of ecommerce
from owned inventory to dropshipping to marketplaces. Explore how expanding into
a marketplace model offers opportunities for growth by enabling third-party
sellers to redu ...

All-Access Pass, Expo Pass




THE FUTURE OF CUSTOMER ENGAGEMENT TECHNOLOGY: HOW AI, PAYMENTS AND MORE WILL
ENHANCE CUSTOMER RELATIONSHIPS

3:15pm–3:45pm
Exhibitor Big Ideas
The future of customer engagement technology: How AI, payments and more will
enhance customer relationships
The last few years have seen widespread technology integration that enables
retailers to enhance customer engagement, stay competitive and deliver value to
customers in particular through advancements in AI and payment tech. In this
session, Givex wi ...

All-Access Pass, Expo Pass




THE JOURNEY SO FAR - EMPOWERING TEAM MEMBER MOBILITY: SOLVING PRINTER CHALLENGES
AND USING AI TO DELIVER SUPERIOR CUSTOMER EXPERIENCES

3:15pm–3:45pm
Exhibitor Big Ideas
The journey so far - empowering team member mobility: Solving printer challenges
and using AI to deliver superior customer experiences
Tractor Supply Company knows its critical for team members to be mobile, which
is why it leverages SOTI’s Enterprise Mobility Management (EMM) solution for its
business-critical mobile devices. The company recognized that printers must have
the same ...


GLENN ALLISON

Vice President, Customer Facing Applications Development
Tractor Supply Company


SHASH ANAND

Senior Vice President, Product Strategy
SOTI Inc.
All-Access Pass, Expo Pass




UNLOCKING SYNERGIES BETWEEN DIGITAL AND STORES: DOLLAR GENERAL'S JOURNEY TO
PERSONALIZATION AT SCALE

3:15pm–3:45pm
Exhibitor Big Ideas
Unlocking synergies between digital and stores: Dollar General's journey to
personalization at scale
Dollar General is America’s fastest growing retailer by store count, opening 3
new locations a day. They have set on a mission to harness the power of digital
in engaging their predominantly in-store customer base, with a goal of boosting
revenues an ...


CHARLENE CHARLES

Head of Operations, DG Media Network
Dollar General
All-Access Pass, Expo Pass


4:00pm–4:30pm
4:00pm–4:30pmExhibitor Big Ideas


DATA & AI GIVE RETAILERS COMMERCE SUPERPOWERS

4:00pm–4:30pm
Exhibitor Big Ideas
Data & AI give retailers commerce superpowers
From scaling personalized shopping experiences to boosting merchant and
developer productivity, AI - powered by connected data - gives your teams
commerce superpowers to do more. Learn how retailers meet and exceed evolving
customer expectations with ...

All-Access Pass, Expo Pass




EXHIBITOR BIG IDEAS SESSION PRODUCED BY IBM

4:00pm–4:30pm
Exhibitor Big Ideas
Exhibitor Big Ideas Session produced by IBM


All-Access Pass, Expo Pass




GOOGLE CLOUD IN RETAIL WITH JULIAN BURNETT

4:00pm–4:30pm
Exhibitor Big Ideas
Google Cloud in retail with Julian Burnett
Join Julian Burnett and Google Cloud as they discuss the challenges of retaining
customers.

All-Access Pass, Expo Pass




HOW PETMATE PARTNERED WITH INFORMATICA TO TRANSFORM THEIR BUSINESS THROUGH DATA
MANAGEMENT

4:00pm–4:30pm
Exhibitor Big Ideas
How Petmate partnered with Informatica to transform their business through data
management
For over 60 years, Petmate has been dedicated to maintaining pet happiness,
wellness, and quality-of-life. Through their digital transformation journey with
Informatica, Petmate will be able to fulfill demand, increase supply chain
visibility and pre ...

All-Access Pass, Expo Pass




HOW TO OPTIMIZE THE CUSTOMER STORE EXPERIENCE WITH 360 DATA

4:00pm–4:30pm
Exhibitor Big Ideas
How to optimize the customer store experience with 360 data


All-Access Pass, Expo Pass


4:00pm–5:00pm
Networking Event


EXPO HAPPY HOUR

4:00pm–5:00pm
Networking Event
Expo happy hour


All-Access Pass, Expo Pass


5:30pm–7:30pm
Networking Event


RETAIL'S CIO PARTY

5:30pm–7:30pm
Networking Event
Retail's CIO Party
By invitation only. Top off the opening of NRF 2024 by joining us for an
exclusive networking event. Mingle with the industry's premier technology
leaders while enjoying classic hors d'oeuvres and refreshing cocktails.






MONDAY, JANUARY 15

7:45am–8:15am
Networking Event


DONUT DUNK

7:45am–8:15am
Networking Event
Donut dunk


All-Access Pass


8:15am–9:00am
Keynote Session


FROM WINNING CHAMPIONSHIPS TO CHAMPIONING BUSINESS: HOW EARVIN “MAGIC” JOHNSON
BUILT SUCCESS FROM THE GROUND UP

8:15am–9:00am
Keynote Session
From winning championships to championing business: How Earvin “Magic” Johnson
built success from the ground up
NBA Hall of Famer and member of the original Dream Team, Earvin “Magic” Johnson
has become one of the most powerful and respected African American businessmen
and philanthropists in the world. Having left the basketball court for the
boardroom, Johns ...


EARVIN "MAGIC" JOHNSON

NBA Legend, Chairman and CEO of Magic Johnson Enterprises
Magic Johnson Enterprises
All-Access Pass


9:00am–9:30am
Keynote Session


THE VISIONARY 2024: DICK’S SPORTING GOODS EXECUTIVE CHAIRMAN ED STACK IN
CONVERSATION WITH NRF PRESIDENT AND CEO MATTHEW SHAY

9:00am–9:30am
Keynote Session
The Visionary 2024: DICK’S Sporting Goods Executive Chairman Ed Stack in
conversation with NRF President and CEO Matthew Shay
Starting his retail career at a young age, executive chairman Ed Stack has led
DICK’S Sporting Goods through decades of remarkable growth with tremendous
business acumen and ingenuity. His story demonstrates how the retail industry is
unmatched in it ...


MATTHEW SHAY

President and CEO
National Retail Federation


EDWARD W. STACK

Executive Chairman
DICK'S Sporting Goods
All-Access Pass


9:00am–5:00pm
9:00am–5:00pmExpo


EXPO OPEN

9:00am–5:00pm
Expo
Expo open
With 1,000+ exhibitors and 100+ sessions including special pavilions and
hands-on activations, retailers who want to make it matter always make it to the
Expo. Explore the latest in technology, learn about innovative new solutions and
connect with th ...

All-Access Pass, Expo Pass




FOODSERVICE INNOVATION ZONE

9:00am–5:00pm
Expo
Foodservice Innovation Zone
Step into the future at the Foodservice Innovation Zone, an interactive
exploration of the technologies and innovations transforming the customer
foodservice experience. Featuring: 50+ food tech-focused booths 11 sessions on
the Foodservice Tech Stag ...

All-Access Pass, Expo Pass




NRF INNOVATION LAB

9:00am–5:00pm
Expo
NRF Innovation Lab
The NRF Innovation Lab is a carefully curated, invitation-only showcase of the
most visionary retail technologies. The Lab is an immersive experience where
these technologies come to life through hands-on demonstrations, featuring the
latest advances ...

All-Access Pass, Expo Pass




STARTUP HUB

9:00am–5:00pm
Expo
Startup Hub
From AI and AR to machine learning, robotics and more, the Startup Zone lets you
get hands-on with new and emerging tech from the industry's best startups.

All-Access Pass, Expo Pass


9:15am–10:00am
9:15am–10:00amExhibitor Big Ideas


HOW CYBERSECURITY FUELS TRANSFORMATION FOR ULTA BEAUTY AND KROGER

9:15am–10:00am
Exhibitor Big Ideas
How cybersecurity fuels transformation for Ulta Beauty and Kroger
Join industry thought leaders as they discuss cyber threats facing retailers
today and how the right security strategy can fuel business transformation.
Wendi Whitmore SVP of Unit 42 at Palo Alto Networks, will join Ulta Beauty CISO,
Diane Brown; Nic ...

All-Access Pass, Expo Pass




JCPENNEY SUCCESS: WHAT IF YOU COULD SOLVE YOUR ASSOCIATE TURNOVER & RETENTION
PROBLEMS FOREVER?

9:15am–10:00am
Exhibitor Big Ideas
JCPenney Success: What if you could solve your associate turnover & retention
problems forever?
According to the U.S. Bureau of Labor Statistics, in the retail industry, there
are currently 5.5 million more job openings than workers to fill them. Join
Andre Joyner, CHRO, JCPenney, and WorkJam, the world’s first digital frontline
workplace, to l ...


STEVEN KRAMER

CEO and co-Founder
WorkJam


ANDRE JOYNER

Chief Human Resources Officer
JCPenney
All-Access Pass, Expo Pass




ORACLE + UBER: CO-INNOVATING TO TRANSFORM LAST MILE DELIVERY

9:15am–10:00am
Exhibitor Big Ideas
Oracle + Uber: Co-innovating to transform last mile delivery
75% of consumers now expect express delivery, with 72% more likely to reorder
from companies offering it. But how can retailers keep up with increasing
consumer demands without sacrificing profit margins? The key is understanding
customer, product, e ...

All-Access Pass, Expo Pass




P.F. CHANG’S RECIPE FOR SUCCESS: A UNIFIED HR AND FINANCE PLATFORM WITH BUILT-IN
AI

9:15am–10:00am
Exhibitor Big Ideas
P.F. Chang’s recipe for success: A unified HR and finance platform with built-in
AI
The retail and hospitality industries have shown resilience in navigating
numerous headwinds–from labor shortages and fluctuating demand, to rising
operational costs and increasing customer expectations. Join this session to
hear how global Asian cul ...


JOE WILSON

Global CTO
Workday


ART KILMER

COO
P.F. Chang's
All-Access Pass, Expo Pass




RETAIL'S NEXT FRONTIER: ACTIONABLE INSIGHTS WITH GENAI ON TRUSTED DATA

9:15am–10:00am
Exhibitor Big Ideas
Retail's next frontier: Actionable insights with GenAI on trusted data
Amidst the data explosion in retail, the key is turning that data into
actionable results. Dive into a session spotlighting the integration of
Generative AI and Trusted Data, directly impacting pivotal retail areas like
Customer Insights, Demand Fore ...

All-Access Pass, Expo Pass


9:30am–10:00am
Keynote Session


BEAUTY REDEFINED: HOW ULTA BEAUTY IS SHAPING HOW THE WORLD SEES BEAUTY INSIDE
AND OUT

9:30am–10:00am
Keynote Session
Beauty redefined: How Ulta Beauty is shaping how the world sees beauty inside
and out
Over the years, the role of beauty and cosmetics has evolved far beyond what
people put on to look their best. Today, it’s a powerful tool with
transformative capabilities that can inform consumer behaviors, drive
innovation, cultivate communities, a ...


DAVE KIMBELL

Chief Executive Officer
Ulta Beauty


MELISSA REPKO

Retail and Consumer Reporter
CNBC
All-Access Pass


10:00am–10:30am
Partner Perspective


COMPOSABLE COMMERCE IS UNLEASHING THE FULL POTENTIAL OF ARTIFICIAL INTELLIGENCE

10:00am–10:30am
Partner Perspective
Composable commerce is unleashing the full potential of artificial intelligence
In 2023, generative AI has taken the world by storm overnight. It has
transformed retail, helping brands boost sales and win the hearts of their
customers like never before. Use cases vary from hyper-optimization (ex.,
automating segmentation and cus ...


JEN JONES

Chief Marketing Officer
commercetools


SMITA KATAKWAR

Senior Vice President of Technology
Wegmans Food Markets Inc.


PAUL JOHNSON

VP, Engineering
Five Below
All-Access Pass, Expo Pass


Networking Event


SNACK ATTACK

10:00am–10:30am
Networking Event
Snack attack
Stay energized for the day and connect with colleagues while enjoying a snack
and drink between sessions.

All-Access Pass


10:15am–10:45am
10:15am–10:45amExhibitor Big Ideas


EXHIBITOR BIG IDEAS SESSION PRODUCED BY COMMERCEHUB

10:15am–10:45am
Exhibitor Big Ideas
Exhibitor Big Ideas Session produced by CommerceHub


All-Access Pass, Expo Pass




EXHIBITOR BIG IDEAS SESSION PRODUCED BY LOGILE

10:15am–10:45am
Exhibitor Big Ideas
Exhibitor Big Ideas Session produced by Logile


All-Access Pass, Expo Pass




EXHIBITOR BIG IDEAS SESSION PRODUCED BY MASTERCARD

10:15am–10:45am
Exhibitor Big Ideas
Exhibitor Big Ideas Session produced by Mastercard


All-Access Pass, Expo Pass




SHIFTING FROM CONTENT TO CONVERSATIONS: UNLEASHING THE POWER OF VIDEO COMMERCE
AND AI

10:15am–10:45am
Exhibitor Big Ideas
Shifting from content to conversations: Unleashing the power of video commerce
and AI
Join us as Chris Rupp, Chief Customer Officer of Victoria's Secret & Co.,
shares her unwavering commitment to customer-centricity through technological
advancement. Unlike waiting to see what competitors do, Chris takes the lead.
Hosted by Jason ...


CHRIS RUPP

Chief Customer Officer
Victoria's Secret & Co.


JASON HOLLAND

Chief Business Officer
Firework
All-Access Pass, Expo Pass




SUCCESS STORY X MATTRESS FIRM YOOBIC

10:15am–10:45am
Exhibitor Big Ideas
Success story x Mattress Firm YOOBIC
In this session, Steve Zawlocki, Vice President Retail IT, and Robyn Martin,
Senior Director of Store Operations at Mattress Firm will share how they use
YOOBIC to simplify store teams' work through streamlined, tasks and
communications.


ROBYN MARTIN

Senior Director of Store Operations
Mattress Firm
All-Access Pass, Expo Pass


10:15am–12:15pm
Expo


EXPO TOURS

10:15am–12:15pm
Expo
Expo tours
Separate registration and additional fee required. For retailers only. Looking
for specific products to enhance your business? Take advantage of curated,
expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the
cutting edge of ...

All-Access Pass, Expo Pass, Retailer only, Separate registration required


10:30am–11:00am
10:30am–11:00amFeatured Session


EVERYTHING IN RETAIL HAS CHANGED - HAVE STORES KEPT UP?

10:30am–11:00am
Featured Session
Everything in retail has changed - have stores kept up?
There was a time not too long ago when, if you wanted something, you went to a
store. You pretty much had to. Now, after the Supernova explosion of methods to
buy merchandise that make shopping easier and more convenient, you may find
yourself asking ...


LEE PETERSON

Executive Vice President, Thought Leadership and Marketing
WD Partners
All-Access Pass




RETAIL WORLD TOUR: GET INSPIRED BY NIKE AND RETAIL INNOVATORS AROUND THE GLOBE

10:30am–11:00am
Featured Session
Retail world tour: Get inspired by Nike and retail innovators around the globe
Step into the world of cutting-edge retail as we explore retail innovation from
around the globe. Discover, learn and get inspired by groundbreaking strategies,
business models, technologies and concepts that are reshaping the retail
landscape, from ...


EDUARDO YAMASHITA

Operations Director
Gouvêa Ecosystem


MARCELO TREVISAN

Sr. Director Global Planning, Jordan
Nike
All-Access Pass




THE GOLDEN AGE OF RETAIL MEDIA NETWORKS: HOW PHYSICAL RETAIL IS UNLOCKING RMNS'
FULL POTENTIAL

10:30am–11:00am
Featured Session
The Golden Age of retail media networks: How physical retail is unlocking RMNs'
full potential
Retail media's first era was dominated by search ads on Amazon, but as digital
advertising's third big wave evolves up the funnel and into the physical store,
omnichannel RMNs are now scaling large ad businesses. In this session with
retail media lea ...


ANDREW LIPSMAN

Former Principal Analyst, Retail and eCommerce
Insider Intelligence


JONATHAN LUSTIG

Head of Revenue
Walgreens Advertising Group


RYAN MAYWARD

SVP, Retail Media Sales
Walmart Connect
All-Access Pass


11:00am–11:30am
11:00am–11:30amExhibitor Big Ideas


EXHIBITOR BIG IDEAS SESSION PRODUCED BY DUNNHUMBY

11:00am–11:30am
Exhibitor Big Ideas
Exhibitor Big Ideas Session produced by dunnhumby


All-Access Pass, Expo Pass




FOSTERING RETAIL GROWTH AND OPERATIONAL EXCELLENCE: A COLLABORATIVE JOURNEY WITH
PET SUPPLIES PLUS AND OPTERUS

11:00am–11:30am
Exhibitor Big Ideas
Fostering retail growth and operational excellence: A collaborative journey with
Pet Supplies Plus and Opterus
Demonstrated operational excellence at Pet Supplies Plus working with their
partner, Opterus. Aggressive yearly new store growth. Effective operational
management of corporate and franchise stores. Successful acquisition of
incremental retail brands ...


KELLY MASON

Manager Store Communications
Pet Supplies Plus


MATTHEW SCHUSTER

Director of Operations
Pet Supplies Plus
All-Access Pass, Expo Pass




HARNESSING LOYALTY? IT STARTS WITH YOUR INTERNAL CUSTOMERS

11:00am–11:30am
Exhibitor Big Ideas
Harnessing loyalty? It starts with your internal customers
You can’t tap into customer loyalty without an equally loyal employee base - a
mantra rue21 knows well. The customer-obsessed apparel retailer is equally
obsessed with their associates (their “internal customer” as they call them),
and is constantly ...

All-Access Pass, Expo Pass




LET’S GET PRACTICAL: EFFECTIVE APPROACHES TO INTEGRATE AI/MACHINE LEARNING INTO
EXISTING RETAIL SYSTEMS WITHOUT DISRUPTION

11:00am–11:30am
Exhibitor Big Ideas
Let’s get practical: Effective approaches to integrate AI/Machine Learning into
existing retail systems without disruption
AI is a crucial technology in retail today. Whether you are just getting started
or looking to advance your AI/ ML capabilities, there are many obstacles and
potential roadblocks to overcome. From data organization and resources, to
proper planning a ...

All-Access Pass, Expo Pass




REINVENT YOURSELF WITH UNIFIED COMMERCE

11:00am–11:30am
Exhibitor Big Ideas
Reinvent yourself with unified commerce
With a fast-transforming retail ecosystem, retailers need to stay ahead of
trends to offer exceptional in-store and digital customer experiences to drive
brand loyalty, increased profitability while also doing their bit towards
sustainability. Walk a ...


TONY DIPAOLO

VP, Retail Solutions
Manhattan Associates


SHIRLEY GAO

CDIO
Pacsun
All-Access Pass, Expo Pass


Foodservice Tech Stage


UNVEILING AUTOMATION'S WOW FACTOR WITH INVAFRESH

11:00am–11:30am
Foodservice Tech Stage
Unveiling automation's wow factor with Invafresh
Join Invafresh in an engaging discussion that explores how grocery retailers are
leveraging automation to optimize their operations, resulting in increased
revenue, reduced food waste, and a remarkable shopping experience that has
customers exclaimin ...

All-Access Pass, Expo Pass


11:20am–11:50am
11:20am–11:50amFeatured Session


DIGITAL STRATEGIES TO DECODE GEN Z

11:20am–11:50am
Featured Session
Digital strategies to decode Gen Z
Confident and changeable, Gen Z are demanding that brands communicate with them
on their own terms. Brands that understand how to reach this valuable, yet
challenging customer cohort are building digital strategies to stay agile in a
dynamic landscap ...


JOHN GREGORY

Global Category Development Officer: Retail, QSR & Travel Verticals
Spotify Advertising


HILARY MILNES

Executive Americas Editor
Vogue Business


LINDA LI

Head of Customer Activation & Marketing, H&M Americas
H&M


CALEB PEARSON

VP, US Customer Engagement
McDonald's
All-Access Pass




PATHWAYS TO LONG TERM ECONOMIC GROWTH

11:20am–11:50am
Featured Session
Pathways to long term economic growth
Will inflation continue to decline? Will the economy continue to grow?  Will the
job market remain tight? Will fraught relations between China and the US lead to
major supply chain changes? And what will it all mean for consumers and
retailers? Join ...


IRA KALISH

Chief Global Economist
Deloitte Touche Tohmatsu Ltd.
All-Access Pass




THE OMNICHANNEL IMPERATIVE: EXPLORING THE FUTURE OF RETAIL TRANSFORMATION

11:20am–11:50am
Featured Session
The omnichannel imperative: Exploring the future of retail transformation
Through the lens of the consumer, shopping is expected to be a seamless
experience. Yet, for many retailers, the flexibility, consistency, and increased
personalization of a true omnichannel experience remains unachieved.  And, as
younger generations ...


MATT KRAMER

US National Sector Leader, Consumer & Retail
KPMG


SUNDER RAMAKRISHNAN

Principal, Strategy
KPMG


RYAN GRIMSLAND

Sr. Vice President, Strategy & Transformation
Lowe's
All-Access Pass


11:30am–12:00pm
Partner Perspective


LUXURY REIMAGINED: CRAFTING COMMUNITY SPACES FOR NEXT-GEN SHOPPERS

11:30am–12:00pm
Partner Perspective
Luxury Reimagined: Crafting Community Spaces for Next-Gen Shoppers
From an iconic past to an innovative present, discover how one luxury retailer’s
“smaller format” concept is embracing a new generation of fashionistas with a
curated, discovery-driven shopping experience. Consumer insights and trends are
encouraging ...


BEVAN BLOEMENDAAL

Chief Brand and Creative Officer
NELSON Worldwide


MARCO OPPICI

Design Leader, Retail Practice
NELSON Worldwide


LISA CONTRERAS

Design Director
Bloomingdale's
All-Access Pass, Expo Pass


11:45am–12:15pm
11:45am–12:15pmExhibitor Big Ideas


EXPANDING RETAIL HORIZONS WITH GENERATIVE AI

11:45am–12:15pm
Exhibitor Big Ideas
Expanding retail horizons with generative AI
Generative AI and large language models have captured the attention of
executives across industries. While the technology’s use cases seem endless,
smart retailers and brands must identify and prioritize the applications of
generative AI that will be ...

All-Access Pass, Expo Pass




MASTERING THE ART OF OMNICHANNEL TRANSFORMATION, AND UNDERSTANDING ITS BUSINESS
IMPACT

11:45am–12:15pm
Exhibitor Big Ideas
Mastering the art of omnichannel transformation, and understanding its business
impact
Omnichannel transformation is hard to pull off. Technology is an important tenet
of change and is critical in helping brands transform their operations to
deliver unified shopping experiences that create profitable stores,
top-performing store associ ...

All-Access Pass, Expo Pass




POINT OF SALE PROTECTION INSIGHTS, STRATEGIES, AND OPPORTUNITIES

11:45am–12:15pm
Exhibitor Big Ideas
Point of sale protection insights, strategies, and opportunities
In this session, Cover Genius will unveil consumer protection insights shared
for the very first time that will arm you with a competitive edge, including
which retail categories are in high demand for protection, what drives consumer
behavior at the ...

All-Access Pass, Expo Pass




PUTTING GENERATIVE AI TO WORK TODAY

11:45am–12:15pm
Exhibitor Big Ideas
Putting generative AI to work today
Generative AI is transforming businesses across industries. In this session, we
will share Google's perspective on how generative AI is driving value for
retailers and improved experience for consumers. A panel of retailers will then
discuss their su ...

All-Access Pass, Expo Pass




THE FUTURE OF COMMERCE IS INTELLIGENT & CONNECTED

11:45am–12:15pm
Exhibitor Big Ideas
The future of commerce is intelligent & connected
Shoppers today are interacting with your brand everywhere. From TikTok to your
website, to your storefront, back to your website. In order to deliver a
seamless buying experience while increasing your conversion and revenue, you
need an intelligent a ...

All-Access Pass, Expo Pass


12:00pm–12:30pm
Foodservice Tech Stage


FOOD FOR THOUGHT: BARTACO DELIGHTS CUSTOMERS THROUGH CHECKOUT OPTIMIZATION WITH
AMAZON PAY

12:00pm–12:30pm
Foodservice Tech Stage
Food for thought: Bartaco delights customers through checkout optimization with
Amazon Pay
This session includes a boxed lunch for attendees while supplies last,
first-come, first served.

All-Access Pass, Expo Pass


12:00pm–1:00pm
Special Program


ECONOMIC PRESS SESSION (REGISTERED PRESS AND ANALYSTS ONLY)

12:00pm–1:00pm
Special Program
Economic press session (registered press and analysts only)
Open to registered press and analysts only. Lunch provided first-come,
first-served. More details coming soon!

All-Access Pass


12:10pm–12:40pm
12:10pm–12:40pmFeatured Session


HARNESSING DATA TO STAY CONNECTED TO CONSUMERS

12:10pm–12:40pm
Featured Session
Harnessing data to stay connected to consumers
Generative AI is all the rage now but retail success is grounded in using all
components of the tech stack to understand what’s happening upstream and
downstream, how to allocate marketing spend for the strongest connections and
what are the drivers ...


SCOTT DEVLIN

Chief Information Officer
The Vitamin Shoppe


SAMIR DESAI

Chief Digital and Technology Officer
Abercrombie & Fitch Co.


BRENDAN WITCHER

VP, Principal Analyst
Forrester Research


SNEHA NARAHALLI

VP, Head of Product & UX
Sephora
All-Access Pass




MODERN RETAIL IS ROCKET SCIENCE - HOW CAN WE DEAL WITH THE COMPLEXITY?

12:10pm–12:40pm
Featured Session
Modern retail is rocket science - how can we deal with the complexity?
The analogue world is behind us. Only advanced tech can solve the retail
challenges and turn the tide on stagnating productivity. Discover what impacts
this will have on physical retail, e-commerce and sustainability, as well as
consumer’s shopping b ...


KATE ANCKETILL

CEO and Founder
GDR Creative Intelligence
All-Access Pass




RETURN TO RETAIL FUNDAMENTALS

12:10pm–12:40pm
Featured Session
Return to retail fundamentals
The last few years have been a roller coaster ride as retail companies scrambled
to serve shoppers who shifted their buying patterns from physical to digital and
tweaked assortments to align with consumer’s changing mindset. As the world
moves back o ...


CHRISTINA HENNINGTON

Executive Vice President and Chief Growth Officer
Target


MELISSA REPKO

Retail and Consumer Reporter
CNBC
All-Access Pass


12:30pm–1:15pm
12:30pm–1:15pmExhibitor Big Ideas


BRIDGING THE GAP BETWEEN TECHNOLOGY AND COMMUNITY TO ELEVATE THE CUSTOMER
EXPERIENCE

12:30pm–1:15pm
Exhibitor Big Ideas
Bridging the gap between technology and community to elevate the customer
experience
Food is at the heart of every neighborhood, technology is at the center of every
retailers’ customer experience, and giving back to our communities often
requires a blend of strategic partnerships, next-generation technologies, and a
vision for the f ...

All-Access Pass, Expo Pass




HOW RETAIL LEADERS DEFINE THE STORE'S ROLE IN UNIFIED COMMERCE

12:30pm–1:15pm
Exhibitor Big Ideas
How retail leaders define the store's role in unified commerce
Stores are here to stay and remain a central part of retailers’ unified commerce
strategies. But executing on technology that can truly maximize on the
opportunity every time a consumer walks into a store is more difficult than
ever. Hear from an Apt ...

All-Access Pass, Expo Pass




RESHAPING RETAIL: C-LEVEL INSIGHTS ON TRANSFORMATIVE PLANNING AND SUPPLY CHAIN
MANAGEMENT STRATEGIES

12:30pm–1:15pm
Exhibitor Big Ideas
Reshaping retail: C-level insights on transformative planning and supply chain
management strategies
In this high-powered session, join Mikko Kärkkäinen, CEO and Co-Founder of RELEX
Solutions as he collaborates with a distinguished panel of retail executives and
industry experts. The session will delve into the pivotal challenges dominating
in retai ...

All-Access Pass, Expo Pass




RETAIL FORECASTING: UNRAVELING CONSUMER TRENDS AND UNLOCKING GROWTH
OPPORTUNITIES

12:30pm–1:15pm
Exhibitor Big Ideas
Retail forecasting: Unraveling consumer trends and unlocking growth
opportunities
To thrive in retail’s fast-paced and competitive landscape of rapidly shifting
consumer preferences, economic fluctuations, and technological advancements,
accurate forecasting is a must. This panel brings together experts from various
domains to pre ...

All-Access Pass, Expo Pass




STRENGTHENING THE STOREFRONT: AEO INC.'S BLUEPRINT FOR OPERATIONAL EXCELLENCE

12:30pm–1:15pm
Exhibitor Big Ideas
Strengthening the storefront: AEO Inc.'s blueprint for operational excellence
Learn the secrets behind American Eagle Outfitters’ thriving brand success. Join
Marc Lambo, VP of Store Operations at AEO, as he sheds light on building a
unified team vision, creating effective feedback loops, and adapting to an
ever-changing retai ...

All-Access Pass, Expo Pass


12:30pm–2:30pm
Expo


EXPO TOURS

12:30pm–2:30pm
Expo
Expo tours
Separate registration and additional fee required. For retailers only. Looking
for specific products to enhance your business? Take advantage of curated,
expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the
cutting edge of ...

All-Access Pass, Expo Pass, Retailer only, Separate registration required


1:00pm–1:30pm
Foodservice Tech Stage


FOODSERVICE TECH SESSION

1:00pm–1:30pm
Foodservice Tech Stage
Foodservice tech session


All-Access Pass, Expo Pass


1:00pm–1:30pmFeatured Session


NRF CURATED SESSION

1:00pm–1:30pm
Featured Session
NRF Curated Session
Session details coming soon!

All-Access Pass




TRANSFORMING FRONTLINE OPERATIONS: HOW AUTOZONE AND PETSMART ARE REDEFINING
EMPLOYEE EXPERIENCE

1:00pm–1:30pm
Featured Session
Transforming frontline operations: How AutoZone and PetSmart are redefining
employee experience
A deep dive into the transformative operations of AutoZone and PetSmart -
companies that have successfully revamped the frontline experience for over
150,000 employees. Join visionary executives from both enterprises as they
outline the pressing chal ...


PATRICK ALLMAN

Executive Vice President, Enterprise
MangoApps


MICHELLE BORNINKHOF

Senior Vice President and Chief Information Officer, Customer Satisfaction
AutoZone


THERESA LEE

Vice President, HR Talent, Culture and Strategy
PetSmart


CALANDRA CLEVELAND

Director of Information Technology (IT), Customer Satisfaction
AutoZone
All-Access Pass




TRANSFORMING RETAIL: HARNESSING AI AND COMPUTER VISION FOR INNOVATION AND SHRINK
REDUCTION

1:00pm–1:30pm
Featured Session
Transforming retail: Harnessing AI and computer vision for innovation and shrink
reduction
Explore how the powerful synergy of Artificial Intelligence and Computer Vision
is reshaping the retail landscape. Discover how these cutting-edge technologies
are not only driving superior outcomes for retailers, but also acting as a force
in the ba ...


DAVID WILKINSON

CEO
NCR Voyix


CLODAGH MORIARTY

Chief Retail & Technology Officer
Sainsbury's
All-Access Pass


Partner Perspective


THE FUTURE OF LAST MILE DELIVERY: LEADING THE WAY WITH DRONE TECHNOLOGY

1:00pm–1:30pm
Partner Perspective
The future of last mile delivery: Leading the way with drone technology
We all know it: the last mile of retail delivery is the most complex. The costs
are untenable, roads are increasingly congested, and inefficiencies plague both
the customer experience and the retailer’s bottom line. At the same time,
customers expect ...


ADAM WOODWORTH

CEO
Wing


PRATHIBHA RAJASHEKHAR

Senior Vice President, Innovation & Automation, Walmart U.S.
Walmart
All-Access Pass, Expo Pass


1:30pm–2:00pm
1:30pm–2:00pmExhibitor Big Ideas


EXHIBITOR BIG IDEAS SESSION PRODUCED BY ARIADNE MAPS

1:30pm–2:00pm
Exhibitor Big Ideas
Exhibitor Big Ideas Session produced by Ariadne Maps



VERLIN YOUD

SVP, Americas
Ariadne Maps GmbH


JAY SHIELDS

SVP Sales & Customer Success
Pomeroy
All-Access Pass, Expo Pass




EXHIBITOR BIG IDEAS SESSION PRODUCED BY TREASURE DATA

1:30pm–2:00pm
Exhibitor Big Ideas
Exhibitor Big Ideas Session produced by Treasure Data


All-Access Pass, Expo Pass




SECRETS TO SUCCESSFUL (AND SUSTAINABLE!) ASSOCIATE TECH ADOPTION

1:30pm–2:00pm
Exhibitor Big Ideas
Secrets to successful (and sustainable!) associate tech adoption
Leading a successful digital transformation is one thing. Making it sustainable
is something else altogether. When grocery retailer Giant Eagle wanted to
revolutionize their approach to employee learning, they knew a sustainable
rollout depended on g ...

All-Access Pass, Expo Pass




THE FUTURE OF LOYALTY – LEVERAGING DIGITAL INNOVATION TO ATTRACT AND RETAIN
CUSTOMERS

1:30pm–2:00pm
Exhibitor Big Ideas
The future of loyalty – Leveraging digital innovation to attract and retain
customers
Consumers are becoming increasingly digitally savvy and have come to expect an
exceptional level of personalization in their retail experiences. How can
companies keep up with the trend? Join American Express, Superlogic, and
industry experts for a r ...


LIN DAI

CEO and Co-founder
Superlogic


ERIN FRANKCOMBE

Vice President and General Manager of Amex Offers & Business Insights
American Express
All-Access Pass, Expo Pass




TITAN CONQUERS INVENTORY AND DISTRIBUTION PAIN POINTS WITH AGILE OMS

1:30pm–2:00pm
Exhibitor Big Ideas
Titan conquers inventory and distribution pain points with agile OMS
Join Titan Brands, a global fitness online retailer, to understand how they took
control of their supply chain and eCommerce to enhance the customer experience.
An agile order management system, coupled with a state-of-the-art warehouse
management sy ...


JEFF HILL

Sr. Director, Supply Chain
Titan Brands


CRAIG MOORE

Vice President, Sales
Koerber Supply Chain Software
All-Access Pass, Expo Pass


2:00pm–2:30pm
Keynote Session


RETAIL DISRUPTORS: A CONVERSATION WITH SHOPIFY PRESIDENT HARLEY FINKELSTEIN,
FOUNDER AND CHIEF BRAND OFFICER OF BÉIS TRAVEL SHAY MITCHELL, AND GLOSSIER CEO
KYLE LEAHY

2:00pm–2:30pm
Keynote Session
Retail disruptors: A conversation with Shopify president Harley Finkelstein,
Founder and Chief Brand Officer of BÉIS Travel Shay Mitchell, and Glossier CEO
Kyle Leahy
BÉIS was founded on Shopify five years ago and has quickly become the go-to DTC
brand for luggage and travel accessories through their innovative digital
marketing and product that prioritizes form and function at a competitive, yet
accessible price. ...


HARLEY FINKELSTEIN

President
Shopify


KYLE LEAHY

CEO
Glossier


SHAY MITCHELL

Founder + Chief Brand Officer
BÉIS Travel
All-Access Pass


Partner Perspective


THE JOURNEY AHEAD – GENERATIVE AI IN RETAIL: EMPOWERING TEAM MEMBERS AND
SUPPORTING CUSTOMERS LIKE NEVER BEFORE

2:00pm–2:30pm
Partner Perspective
The journey ahead – Generative AI in retail: Empowering team members and
supporting customers like never before
Tractor Supply Company is embracing real-time Generative AI to transform the
customer experience by investing time, research and resources to enable voice
and text natural language capabilities. It’s easier – and faster – to talk
rather than type; an ...


GLENN ALLISON

Vice President, Customer Facing Applications Development
Tractor Supply Company


SHASH ANAND

Senior Vice President, Product Strategy
SOTI Inc.
All-Access Pass, Expo Pass


2:15pm–3:00pm
2:15pm–3:00pmExhibitor Big Ideas


HOW LIDS SOLVED THEIR WORKFORCE PUZZLE: 5 TACTICS TO MAXIMIZE YOUR LABOR FOR
GLOBAL EXPANSION

2:15pm–3:00pm
Exhibitor Big Ideas
How LIDS solved their workforce puzzle: 5 tactics to maximize your labor for
global expansion
Join the LIDS and StoreForce team as we discuss the five key tactics
contributing to LIDS’ global expansion of over 1300 stores. Together, each
tactic plays a significant role in solving their workforce puzzle. LIDS has
mastered its operational appro ...

All-Access Pass, Expo Pass




HOW LUXURY RETAILERS USE MARKETPLACE TO ADVANCE THEIR ECOMMERCE STRATEGY WHILE
MAINTAINING THEIR DNA

2:15pm–3:00pm
Exhibitor Big Ideas
How luxury retailers use marketplace to advance their ecommerce strategy while
maintaining their DNA
What’s the difference between a successful online marketplace and one that
fails? When done right, marketplaces protect retailers from inventory
imbalances, profitably unlock new categories, and grow the share of wallet. But
achieving the scale neede ...

All-Access Pass, Expo Pass




SUPERCHARGING YOUR RETAIL STRATEGIES WITH DATA AND AI PLUS 10 KEY INSIGHTS FROM
THE OMNI-CHANNEL RETAIL INDEX

2:15pm–3:00pm
Exhibitor Big Ideas
Supercharging your retail strategies with data and AI plus 10 key insights from
the omni-channel retail index
Customer Centricity, Customer Data, Personalization, Content and Search are
driving conversions and loyalty. Learn about these key retail trends and more
from the Omni-Channel Retail Index and how AI can take these trends to the next
level. You'll al ...

All-Access Pass, Expo Pass




THE ALDO GROUP: MAXIMIZING EMPLOYEE ENGAGEMENT AND LABOR EFFICIENCY WITH LEGION
WFM

2:15pm–3:00pm
Exhibitor Big Ideas
The ALDO Group: Maximizing employee engagement and labor efficiency with Legion
WFM
The founder of the ALDO Group was determined to create a new kind of business.
One rooted in love, respect, and integrity. ALDO designs footwear and
accessories but ultimately aims to make a difference – not just by making things
that look good, but ...


SANISH MONDKAR

Founder and CEO
Legion Technologies


CHRISTOPHER FREY

Director, Workforce Management
Cinemark


FRANCOIS PAQUIN

Senior Operations Manager
The ALDO Group
All-Access Pass, Expo Pass




UNLOCKING INTRA-DAY PRICING FOR REAL-TIME PROFITS AND PRICE PERCEPTION
IMPROVEMENTS

2:15pm–3:00pm
Exhibitor Big Ideas
Unlocking intra-day pricing for real-time profits and price perception
improvements
Hear the story of a top Norwegian grocery retailer unlocking dynamic pricing to
become the price image leader in a hypercompetitive market.   Leveraging
Revionics’ leading AI data platform and half a million competitor price
observations per week, R ...

All-Access Pass, Expo Pass


2:30pm–3:00pm
Keynote Session


MACRO VIEW: STATE OF THE GLOBAL ECONOMY AND ITS IMPACT ON THE RETAIL INDUSTRY

2:30pm–3:00pm
Keynote Session
Macro view: State of the global economy and its impact on the retail industry


All-Access Pass


2:45pm–3:15pm
Partner Perspective


RETHINKING RETURNS: STRATEGIES THAT KEEP CUSTOMERS AND SHAPE RETAIL’S FUTURE

2:45pm–3:15pm
Partner Perspective
Rethinking returns: Strategies that keep customers and shape retail’s future
In today's dynamic retail landscape, the return process is in a pivotal moment
in the customer journey, a make-or-break experience that can either fortify
loyalty or fracture trust. Moderated by goTRG, a leading returns management
company, this panel ...

All-Access Pass, Expo Pass


3:00pm–3:30pm
Foodservice Tech Stage


DRIVING OPTIMAL DECISION-MAKING WITHIN AND ACROSS FRESH MERCHANDISING,
OPERATIONS, AND SUPPLY CHAIN

3:00pm–3:30pm
Foodservice Tech Stage
Driving optimal decision-making within and across fresh merchandising,
operations, and supply chain
Fresh merchandising, operations, and supply chain are all interrelated and
dependent on one another to effectively accomplish the job to be done – maximize
profits by getting high-quality fresh food into customers' baskets as quickly as
possible at t ...


MATT SCHWARTZ

CEO and Co-Founder
Afresh Technologies
All-Access Pass, Expo Pass


Keynote Session


ELEVATING ATHLETIC EXCELLENCE: A CONVERSATION WITH UNDER ARMOUR'S CEO, STEPHANIE
LINNARTZ

3:00pm–3:30pm
Keynote Session
Elevating athletic excellence: A conversation with Under Armour's CEO, Stephanie
Linnartz
Join us for a captivating conversation with Stephanie Linnartz, CEO of Under
Armour, a brand synonymous with athletic excellence. Stephanie will share Under
Armour's strategies for enhancing the athletic experience, from high-performance
sportswear a ...


STEPHANIE LINNARTZ

President and CEO
Under Armour
All-Access Pass


3:15pm–3:45pm
3:15pm–3:45pmExhibitor Big Ideas


AI-POWERED RETAIL: STRATEGIES FOR MONETIZING PREDICTIVE TECHNOLOGIES

3:15pm–3:45pm
Exhibitor Big Ideas
AI-powered retail: Strategies for monetizing predictive technologies
Learn how retailers are using predictive technologies like AI, machine learning,
big data and analytics to drive growth and create memorable customer
experiences. Discover how seamlessly integrated and next generation technologies
are reshaping the w ...

All-Access Pass, Expo Pass




CHECKOUT-FREE APPAREL SHOPPING: NEW APPLICATIONS OF JUST WALK OUT TECHNOLOGY

3:15pm–3:45pm
Exhibitor Big Ideas
Checkout-free apparel shopping: New applications of Just Walk Out technology
No one likes waiting in lines. Shoppers want the flexibility to quickly enter a
store, pick up what they want, and go on their way. Just Walk Out technology by
Amazon continues to innovate shopping by delivering frictionless experiences
with RFID tec ...

All-Access Pass, Expo Pass




POWERING THE FUTURE OF CUSTOMER AND EMPLOYEE EXPERIENCES

3:15pm–3:45pm
Exhibitor Big Ideas
Powering the future of customer and employee experiences
ChromeOS is transforming retail spaces into modern, efficient, and engaging
experiences for customers and employees alike. In this session, hear from a
panel of retailers who are modernizing their retail space with the latest
solutions, paving the wa ...

All-Access Pass, Expo Pass




RETAIL MARKETPLACE MONETIZATION: HOW MARKETPLACE 2.0 MAXIMIZES PROFITS

3:15pm–3:45pm
Exhibitor Big Ideas
Retail marketplace monetization: How marketplace 2.0 maximizes profits
Many of the most profitable, fastest growing, and valuable retailers operate a
marketplace. But how does this business model generate top-line sales and
bottom-line profit? This session will describe popular marketplace monetization
techniques like c ...


TOM MCFADYEN

CEO & Author
McFadyen Digital
All-Access Pass, Expo Pass




RFID: THE KEY TO DIGITIZING LOSS PREVENTION

3:15pm–3:45pm
Exhibitor Big Ideas
RFID: The key to digitizing loss prevention
There’s a lot more to RFID sensors than just inventory management. RFID tags and
labels can be found on a wide range of consumer products due to proven success
across enterprise use cases like loss prevention. Digitizing loss prevention
gives retaile ...

All-Access Pass, Expo Pass


4:00pm–4:30pm
4:00pm–4:30pmExhibitor Big Ideas


ATTRACT PRIME MEMBERS AND GROW YOUR ECOMMERCE BUSINESS ON MORE CHANNELS

4:00pm–4:30pm
Exhibitor Big Ideas
Attract Prime members and grow your ecommerce business on more channels
Discover the ways you can expand your reach to millions of Prime members and
offer your shoppers fast, free delivery. In this expert-led session, you’ll
learn how to boost shopper conversions on your brand’s website with the trust of
Prime and explor ...

All-Access Pass, Expo Pass




EXHIBITOR BIG IDEAS SESSION PRODUCED BY ANAPLAN

4:00pm–4:30pm
Exhibitor Big Ideas
Exhibitor Big Ideas Session produced by Anaplan


All-Access Pass, Expo Pass




POWER RESILIENCY IN YOUR SUPPLY CHAIN NETWORK WITH LOCATION

4:00pm–4:30pm
Exhibitor Big Ideas
Power resiliency in your supply chain network with location
Leading retailers see implementing geospatial intelligence as an important way
to improve virtually every aspect of the shopping experience by knowing how both
shoppers and inventory move. Learn how location-enabled data and analytics
create opportun ...

All-Access Pass, Expo Pass




THE 5G ERA OF RETAIL: INCREASE CUSTOMER ENGAGEMENT WITH HYPER-PERSONALIZED
SHOPPING EXPERIENCES AND SMART STORES

4:00pm–4:30pm
Exhibitor Big Ideas
The 5G era of retail: Increase customer engagement with hyper-personalized
shopping experiences and smart stores
This session explores the impact of 5G technology on the retail industry,
focusing on how it can elevate customer engagement and create smart stores. With
81% of consumers researching purchases online, reliable wireless networks are
crucial. Retailer ...

All-Access Pass, Expo Pass




TOP 5 WAYS TO BUILD LIFELONG CUSTOMER LOYALTY WITH DATA AND AI

4:00pm–4:30pm
Exhibitor Big Ideas
Top 5 ways to build lifelong customer loyalty with data and AI
Join us to explore the top five strategies that harness the power of data, AI,
and CRM to turn shoppers into customers for life. With Salesforce Marketing
Cloud & Loyalty Management, you’re one click away from tailored experiences,
customized off ...


KATIE WHEELER

Director, Product Marketing
Salesforce
All-Access Pass, Expo Pass


4:00pm–5:00pm
4:00pm–5:00pmNetworking Event


EXCLUSIVE MEET-UP FOR EXPO TOUR AND RETAIL STORE TOUR PARTICIPANTS

4:00pm–5:00pm
Networking Event
Exclusive meet-up for Expo Tour and Retail Store Tour participants
Available to retailers who purchase an Expo Tour or Retail Store Tour ticket.
New in 2024, NRF is bringing Expo Tour and Retail Store Tour participants
together to network and chat about their tour experience! Share best practices,
get unique market ...

All-Access Pass, Expo Pass, Retailer only, Separate registration required




EXPO HAPPY HOUR

4:00pm–5:00pm
Networking Event
Expo happy hour


All-Access Pass, Expo Pass


6:00pm–8:00pm
Special Program


RETAIL STORE TOURS

6:00pm–8:00pm
Special Program
Retail store tours
Separate registration and additional fee required. For retailers only. Retail
Store Tours provide expert-led curated, guided walking tours of cutting-edge
retail store experiences. See firsthand how retailers are using their
understanding of changing ...

All-Access Pass, Expo Pass, Retailer only, Separate registration required




TUESDAY, JANUARY 16

7:45am–8:15am
Networking Event


DONUT DUNK

7:45am–8:15am
Networking Event
Donut dunk


All-Access Pass


8:30am–9:00am
Keynote Session


VALUING THE INTANGIBLE: A CONVERSATION ON TRUST, PURPOSE AND CULTURE WITH
TRACTOR SUPPLY COMPANY PRESIDENT AND CEO HAL LAWTON

8:30am–9:00am
Keynote Session
Valuing the intangible: A conversation on trust, purpose and culture with
Tractor Supply Company President and CEO Hal Lawton
Dig into the art of maintaining corporate values in a high-growth environment in
this dynamic fireside chat with Tractor Supply Company CEO Hal Lawton and PwC
partner Kelly Pedersen. This insightful discussion will examine the
opportunities and chall ...


HAL LAWTON

President and CEO
Tractor Supply Company


KELLY PEDERSEN

Partner
PwC
All-Access Pass


9:00am–9:30am
Keynote Session


THE EVOLUTION OF THE LUXURY EXPERIENCE: A CONVERSATION WITH SAKS CEO MARC
METRICK

9:00am–9:30am
Keynote Session
The evolution of the luxury Experience: A Conversation with Saks CEO Marc
Metrick
Marc Metrick, CEO of Saks, the premier digital platform for luxury fashion,
joins CNBC Senior Retail Reporter Courtney Reagan for a conversation about the
company’s strategy to evolve the luxury experience for today’s online luxury
shopper. Marc will ...


COURTNEY REAGAN

Senior Retail Reporter
CNBC


MARC METRICK

CEO
Saks
All-Access Pass


9:00am–4:00pm
9:00am–4:00pmExpo


EXPO OPEN

9:00am–4:00pm
Expo
Expo open
With 1,000+ exhibitors and 100+ sessions including special pavilions and
hands-on activations, retailers who want to make it matter always make it to the
Expo. Explore the latest in technology, learn about innovative new solutions and
connect with th ...

All-Access Pass, Expo Pass




FOODSERVICE INNOVATION ZONE

9:00am–4:00pm
Expo
Foodservice Innovation Zone
Step into the future at the Foodservice Innovation Zone, an interactive
exploration of the technologies and innovations transforming the customer
foodservice experience. Featuring: 50+ food tech-focused booths 11 sessions on
the Foodservice Tech Stag ...

All-Access Pass, Expo Pass




NRF INNOVATION LAB

9:00am–4:00pm
Expo
NRF Innovation Lab
The NRF Innovation Lab is a carefully curated, invitation-only showcase of the
most visionary retail technologies. The Lab is an immersive experience where
these technologies come to life through hands-on demonstrations, featuring the
latest advances ...

All-Access Pass, Expo Pass




STARTUP HUB

9:00am–4:00pm
Expo
Startup Hub
From AI and AR to machine learning, robotics and more, the Startup Zone lets you
get hands-on with new and emerging tech from the industry's best startups.

All-Access Pass, Expo Pass


9:15am–9:45am
9:15am–9:45amExhibitor Big Ideas


LOWER PRICES, HIGHER QUALITY: DISCOVERING THE HIDDEN POTENTIAL IN STORE
EXECUTION

9:15am–9:45am
Exhibitor Big Ideas
Lower prices, higher quality: Discovering the hidden potential in store
execution
Today's consumers want low prices, but they don't want to sacrifice quality
in-stores. In order for retail teams to meet both of these consumer preferences
simultaneously, they must find ways to improve efficiencies at the store-floor
level. By optim ...

All-Access Pass, Expo Pass




MEET "WDD" - THE FORECASTING CHEAT CODE RETAILERS USE TO BOOST SALES

9:15am–9:45am
Exhibitor Big Ideas
Meet "WDD" - the forecasting cheat code retailers use to boost sales
Learn how retailers advance key processes to the next level with weather-driven
demand (WDD) analytics. The weather is always a big motivating force behind
consumer buying decisions – directly, frequently, and meaningfully elevating or
deflating dema ...

All-Access Pass, Expo Pass




PAYMENT ORCHESTRATION THAT MATTERS

9:15am–9:45am
Exhibitor Big Ideas
Payment orchestration that matters
Join ACI and Datos (formally Aite-Novarica and RBR) to gain new insights on how
robust payment orchestration is the key to great customer experiences. With
rapid proliferation of payment methods, channels and devices, payment
orchestration needs to b ...

All-Access Pass, Expo Pass




THE REAL IMPACT OF RETURNS ON YOUR BOTTOM LINE AND THE CUSTOMER EXPERIENCE

9:15am–9:45am
Exhibitor Big Ideas
The REAL impact of returns on your bottom line and the customer experience
In today's ever-evolving retail landscape, returns have become an integral part
of the customer experience. Understanding the real impact of returns goes beyond
the surface-level logistics of handling products that didn't quite meet the
mark. It delv ...

All-Access Pass, Expo Pass




THE SIX CHALLENGES RETAILERS NEED TO MASTER FOR SUCCESS IN 2024

9:15am–9:45am
Exhibitor Big Ideas
The six challenges retailers need to master for success in 2024
Join NIQ's Jamie Clarke, Head of North America Retail, for an exclusive NRF
session that takes a deep dive into the six retail imperatives that will help
retailers be successful in 2024, including:  • Embracing AI + Democratization of
Data  • Balanci ...

All-Access Pass, Expo Pass


9:30am–10:00am
Keynote Session


CULTIVATING A THRIVING WORKPLACE AND PURPOSE-LED COMPANY CULTURE

9:30am–10:00am
Keynote Session
Cultivating a thriving workplace and purpose-led company culture
In the fast-paced world of business, it’s valuable to learn from those who have
achieved great success. Hear three leading female retail CEOs discuss building
positive growth in female and diverse leadership, facilitating wellbeing as a
leader of an ...


GINA DROSOS

CEO
Signet Jewelers


CARLA VERNÓN

Chief Executive Officer
The Honest Company
All-Access Pass


10:00am–10:30am
Networking Event


SNACK ATTACK

10:00am–10:30am
Networking Event
Snack attack
Stay energized for the day and connect with colleagues while enjoying a snack
and drink between sessions.

All-Access Pass


10:15am–11:00am
10:15am–11:00amExhibitor Big Ideas


ACHIEVING OMNI-CHANNEL EXCELLENCE THROUGH DIGITAL

10:15am–11:00am
Exhibitor Big Ideas
Achieving omni-channel excellence through digital
In this session, retail expert Melissa Minkow will be joined by top retailers to
discuss their cutting-edge, tech-infused paths to purchase. Takeaways will
include the best ways to integrate digital with brick & mortar to ensure a
fully connected ...

All-Access Pass, Expo Pass




HOW A NATIONAL RETAIL CHAIN BUILT A TECHNOLOGY FOUNDATION TO DRIVE INSIGHTS &
POWER NEXT-GEN EXPERIENCES

10:15am–11:00am
Exhibitor Big Ideas
How a national retail chain built a technology foundation to drive insights &
power next-gen experiences
In today’s world, customers expect to interact with brands when, where, and
however they want. And, as new digital touchpoints emerge – cashier-less
checkouts, wi-fi analytics, mobile ordering, contactless payment – brands must
look for technologies ...

All-Access Pass, Expo Pass




MAXIMIZING STORE POTENTIAL: HOW PACSUN, TRAVISMATHEW, & VISIONWORKS BUILD A
THRIVING RETAIL CULTURE

10:15am–11:00am
Exhibitor Big Ideas
Maximizing store potential: How PacSun, TravisMathew, & Visionworks build a
thriving retail culture
Looking to refine your retail strategy? In this session, leaders at PacSun,
TravisMathew, and VisionWorks reveal the practical steps they’ve taken to
optimize their retail operations and achieve consistent success in a competitive
market. They'll sha ...

All-Access Pass, Expo Pass




REVOLUTION OR EVOLUTION: GENERATIVE AI’S ROLE IN TRANSFORMING ONLINE RETAIL

10:15am–11:00am
Exhibitor Big Ideas
Revolution or evolution: Generative AI’s role in transforming online retail
Join us to explore the exciting intersection of AI and online retail. By looking
into Mercado Libre’s innovative use of AI to reshape online retail dynamics over
the last decade, this talk aims to mark the difference between previous uses of
AI and w ...

All-Access Pass, Expo Pass




TECHNOLOGY INNOVATIONS TRANSFORMING THE CUSTOMER EXPERIENCE: WHAT TO KNOW & HOW
TO GET THERE

10:15am–11:00am
Exhibitor Big Ideas
Technology innovations transforming the customer experience: What to know & how
to get there
The potential of innovative technologies such as AI and IoT offer retailers the
promise of transforming the customer experience, so how do you build a plan that
will make an immediate impact that aligns with your long-term strategy? We'll
dig into th ...

All-Access Pass, Expo Pass


10:15am–12:15pm
Expo


EXPO TOURS

10:15am–12:15pm
Expo
Expo tours
Separate registration and additional fee required. For retailers only. Looking
for specific products to enhance your business? Take advantage of curated,
expert-led Expo Tours developed for retailers. Tours showcase exhibitors on the
cutting edge of ...

All-Access Pass, Expo Pass, Retailer only, Separate registration required


10:30am–11:00am
10:30am–11:00amFeatured Session


BRAND REBOOT: HOW CROCS AND CLAIRE’S BECAME COOL AGAIN

10:30am–11:00am
Featured Session
Brand reboot: How Crocs and Claire’s became cool again
Stories of resilience and determination are powerful reminders that businesses
often have to overcome obstacles and chart a new course in the quest to win back
shoppers' hearts and wallets. Join us as Crocs and Claire’s share their unique
journeys fr ...


KRISTIN PATRICK

EVP and Chief Marketing Officer
Claire's


HEIDI COOLEY

Senior Vice President, Chief Marketing Officer
Crocs


KELLY MCMILLAN

Vice President, Merchant Services
American Express
All-Access Pass




LUXE IS IN: HOW BRANDS ARE STAYING RELEVANT TO CAPITALIZE ON CONSUMER DESIRE FOR
LUXURY LABELS

10:30am–11:00am
Featured Session
Luxe is in: How brands are staying relevant to capitalize on consumer desire for
luxury labels
COVID? Recession? Consumers desire luxury labels more than ever, and brands have
a unique challenge to maintain relevancy and customer loyalty as people allocate
their dollars differently given economic circumstances. Join leaders from
notable luxury ...

All-Access Pass




REIMAGINING PURPOSE TO FUEL GROWTH: WHAT SHOPPERS ARE EXPECTING FROM US AND HOW
TO DELIVER

10:30am–11:00am
Featured Session
Reimagining purpose to fuel growth: What shoppers are expecting from us and how
to Deliver
Shifting spending patterns and global events are causing consumers to
reprioritize their lives – from how they shop to how they experience life.
Customers expect more than ever from brands, and brands need more ways to
attract them. We’ll discuss how ...


RACHEL DALTON

Head of Retailer Insights
Kantar


DIANA MARSHALL

EVP & Chief Growth Officer
Sam's Club
All-Access Pass


10:30am–1:30pm
Special Program


VC STARTUP MEETUPS

10:30am–1:30pm
Special Program
VC startup meetups
Pre-registration required.VC and Startup collaborations begin here. NRF will
match innovative startups and investors for one-on-one meetings. Participating
startups will be sourced from the NRF Innovation Lab and Startup Zone at NRF
2024. ...

All-Access Pass, Expo Pass, Separate registration required


11:00am–11:30am
Foodservice Tech Stage


FOODSERVICE TECH SESSION PRODUCED BY KYNDRYL

11:00am–11:30am
Foodservice Tech Stage
Foodservice tech session produced by Kyndryl


All-Access Pass, Expo Pass


Partner Perspective


ONLINE RETAIL FOR A NEW GENERATION OF SHOPPERS - HOW ARTIFICIAL INTELLIGENCE
WILL HUMANIZE THE DIGITAL EXPERIENCE

11:00am–11:30am
Partner Perspective
Online retail for a new generation of shoppers - How artificial intelligence
will humanize the digital experience
Introducing the profitable AI-powered omnichannel shopping experience of 2025,
which is going to be even more humanized and immersive than ever. 3 Key
Takeaways: White Glove Service: How conversational AI can be used to deliver a
new shopper experien ...


MICHAEL KLEIN

Principal
Klein4Retail Consulting


BERNADETTE NIXON

CEO
Algolia


JOSH PLATT

SVP, Product & User Experience
Rue Gilt Groupe
All-Access Pass, Expo Pass


11:00am–3:00pm
Special Program


SUSTAINABLE RETAIL WORKSHOP: CREATING A PROFITABLE AND CIRCULAR RETAIL INDUSTRY

11:00am–3:00pm
Special Program
Sustainable Retail Workshop: Creating a profitable and circular retail industry
For Retailers only; by invitation. Separate registration and fee required. This
invitation-only, facilitated workshop explores ways to make circular retail
sustainable and profitable by defining key circularity concepts that
participants will use to ...


MATTHEW KANESS

CEO
GoodwillFinds


ANDY RUBEN

Founder and Executive Chairman
Trove


SCOT CASE

VP, CSR and Sustainability
National Retail Federation


KEELIN EVANS

Vice President of Sustainability
Macy's Inc.


RITA BARKSDALE

Director
Amazon
All-Access Pass, Expo Pass, Retailer only, Separate registration required


11:20am–11:50am
11:20am–11:50amFeatured Session


CEO FIRESIDE: BALANCING THE RELATIONSHIP BETWEEN BUSINESS AND SOCIETY WITH
FORTUNE LEADERSHIP NEXT

11:20am–11:50am
Featured Session
CEO Fireside: Balancing the relationship between business and society with
Fortune Leadership Next
CEOs today have a responsibility to turn a profit and do good. Businesses have
the power to create positive change in the world. This is easier said than done
when margins are tight and profitability is hard-earned. Join the Fortune Media
team, and a ...


EMMA HINCHLIFFE

Senior Writer
Fortune
All-Access Pass




GLOBAL FORCES SHAPING THE RETAIL BUSINESS LANDSCAPE

11:20am–11:50am
Featured Session
Global forces shaping the retail business landscape
In this session we will identify strategies to future-proof retail businesses,
examining the global drivers that are shaping macroeconomic and business
landscapes, as well as exploring the forces that will influence society,
technology, the environme ...


ANDREA BELL

VP of Consumer Insights
WGSN
All-Access Pass




UNIFYING THE RETAIL EXPERIENCE: LESSONS FROM CUSTOMER EXPERIENCE LEADERS

11:20am–11:50am
Featured Session
Unifying the retail experience: Lessons from customer experience leaders
How do retailers unify multiple channels in ways that create a compelling,
consistent and personalized experience for their customers? And at the same
time, how does their unified commerce strategy deliver both profit and growth?
Hear from our panel ...


GIRI AGARWAL

Chief Strategy Officer
Incisiv


ASHISH PARMAR

Chief Information Officer
Tapestry Inc.


JASON BRENNER

SVP Digital
Michaels
All-Access Pass


11:30am–12:30pm
11:30am–12:30pmExhibitor Big Ideas


BUILDING YOUR DATA FOUNDATION WITH SNOWFLAKE

11:30am–12:30pm
Exhibitor Big Ideas
Building your data foundation with Snowflake
Hear how leading companies are leveraging Snowflake to set the retail industry
data standards. During this session, we will hear from Albertsons Media
Collective on successful Retail Media campaigns they’ve partnered with CPG
brands on NielsenIQ leve ...

All-Access Pass, Expo Pass




EXHIBITOR BIG IDEAS SESSION PRODUCED BY LENOVO

11:30am–12:30pm
Exhibitor Big Ideas
Exhibitor Big Ideas Session produced by Lenovo


All-Access Pass, Expo Pass




GAMESTOP’S QUEST FOR MODERN OPERATIONS: HOW UNIFIED TECH & AI TRANSFORMED THEIR
FRONTLINE EXPERIENCE

11:30am–12:30pm
Exhibitor Big Ideas
Gamestop’s quest for modern operations: How unified tech & AI transformed their
frontline experience
Discover how GameStop's employee-centric approach drove an immense digital and
operational transformation. With YOOBIC as their digital “Main Menu,” GameStop
merged fragmented systems into one streamlined app. Unlocking a new era of
enterprise-wide t ...


MATTHEW GOODFRIEND

Senior Manager of Learning and Development
GameStop
All-Access Pass, Expo Pass




NAVIGATING COMPLIANT COMMERCE: 5 STRATEGIES FOR REMOVING BARRIERS TO RETAIL
GROWTH

11:30am–12:30pm
Exhibitor Big Ideas
Navigating compliant commerce: 5 strategies for removing barriers to retail
growth
With increased competition across channels and geographic regions, the pressure
to drive continued growth while adding efficiency and maximizing sales margins
continues to drive strategies for commerce leaders. At the same time, the volume
and veloci ...

All-Access Pass, Expo Pass




RFID UNLEASHED: LEVI'S & PACSUN'S BOLD VISION FOR THE FUTURE OF RETAIL

11:30am–12:30pm
Exhibitor Big Ideas
RFID unleashed: Levi's & PacSun's bold vision for the future of retail
Join PACSUN and Levi’s as they delve into the transformative power of RFID
technology in today's retail landscape. Explore how leading brands are
leveraging RFID to enhance operational efficiencies, mitigate theft, and
significantly impact revenue. D ...

All-Access Pass, Expo Pass


12:00pm–12:30pm
Foodservice Tech Stage


FOODSERVICE TECH SESSION PRODUCED BY SYMPHONY RETAILAI

12:00pm–12:30pm
Foodservice Tech Stage
Foodservice tech session produced by Symphony RetailAI


All-Access Pass, Expo Pass


12:00pm–1:00pm
Special Program


CONSUMER OUTLOOK SESSION (REGISTERED PRESS AND ANALYSTS ONLY)

12:00pm–1:00pm
Special Program
Consumer outlook session (registered press and analysts only)
Open to registered press and analysts only. Lunch provided first-come,
first-served. More details coming soon!

All-Access Pass


12:10pm–12:40pm
12:10pm–12:40pmFeatured Session


COMING TO AMERICA: WHAT CAN WE LEARN FROM CHINESE BRANDS IN THE US

12:10pm–12:40pm
Featured Session
Coming to America: What can we learn from Chinese brands in the US
Shein and Temu have been two of the most successful US consumer brand launches
in recent history. Both share some common tactics as well as some distinctive
differences. This session will provide an overview of their success and the
tactics they used ...


DEBORAH WEINSWIG

CEO
Coresight Research


JASON "RETAILGEEK" GOLDBERG

Chief Commerce Strategy Officer
Publicis Groupe
All-Access Pass




THE VOGUE BUSINESS INDEX: LUXURY’S NEW GLOBAL GATEWAYS

12:10pm–12:40pm
Featured Session
The Vogue Business Index: Luxury’s new global gateways
In this session, Vogue Business Head of Advisory Anusha Couttigane will share
insights from the latest Vogue Business Index, a bi-annual study of the top 60
global luxury brands, driven by consumer research across 11 markets. Luxury
remains extremely ...


ANUSHA COUTTIGANE

Head of Advisory
VOGUE Business
All-Access Pass




THE WORLD’S MOST INFLUENTIAL RETAIL BRANDS 2024

12:10pm–12:40pm
Featured Session
The world’s most influential retail brands 2024
Learn what drives brand influence and see which retailers from countries right
across the world have the most influence as we reveal the 2024 retail top lists.
David Roth, CEO of The Store WPP, will show how brand influence helps convince
consumers t ...


DAVID ROTH

CEO The Store WPP, Chairman BAV
WPP The Store
All-Access Pass


12:45pm–1:15pm
Foodservice Tech Stage


FOODSERVICE TECH SESSION PRODUCED BY SAMSUNG ELECTRONICS AMERICA

12:45pm–1:15pm
Foodservice Tech Stage
Foodservice tech session produced by Samsung Electronics America


All-Access Pass, Expo Pass


1:00pm–1:30pm
Partner Perspective


DIGITAL TWINS: HOW BULGARI IS TAKING CUSTOMER EXPERIENCE TO A NEXT LEVEL

1:00pm–1:30pm
Partner Perspective
Digital twins: How Bulgari is taking customer experience to a next level
Bulgari Tovch is expanding customer experience by creating the digital twins of
its products, such as special lines of handbags and watches. Through these
initiatives, Bulgari is driving digital transformation and innovation in the
demanding Fashion ...


GUIDO MENGONI

CMO & CDO
Temera


ENNIO PICCIRILLO

Innovation & Transformation Director
Bulgari
All-Access Pass, Expo Pass


1:00pm–1:45pm
1:00pm–1:45pmExhibitor Big Ideas


A FOUNDER'S INSIGHTS: SCALING MODERN FASHION ECOMMERCE FROM 0 TO 5 BILLION IN 9
YEARS

1:00pm–1:45pm
Exhibitor Big Ideas
A founder's Insights: Scaling modern fashion eCommerce from 0 to 5 billion in 9
years
Tarek Müller, co-founder of ABOUT YOU, one of Europe’s fastest-growing fashion
and lifestyle retailers, tells the story of how they reached 5 billion Euro
revenue through broadening their global reach with influencer marketing and
international expan ...


TAREK MUELLER

CEO
ABOUT YOU
All-Access Pass, Expo Pass




GNC'S UNIFIED INVENTORY MANAGEMENT: AI-POWERED INVENTORY OPTIMIZATION FOR
RETAIL, ONLINE, VMI, AND WHOLESALE

1:00pm–1:45pm
Exhibitor Big Ideas
GNC's unified inventory management: AI-powered inventory optimization for
retail, online, VMI, and wholesale
In retail, the last few years were marked by significant demand shifts and
unprecedented volatility. In an effort to stay ahead of its competitors, GNC
sought a unified approach to navigate its diverse demand streams spanning
retail, online, VMI, and ...

All-Access Pass, Expo Pass




HOW BETTER DATA IS HELPING RETAILERS RUN LEANER, SMARTER STORES

1:00pm–1:45pm
Exhibitor Big Ideas
How better data is helping retailers run leaner, smarter stores
Retailers are swimming in data 24/7. Even with sophisticated legacy technologies
and cutting-edge data science, the majority of that data goes uncollected.
Insights stay hidden – often in plain sight. But that’s starting to change. AI
tools are enabl ...

All-Access Pass, Expo Pass




LEVERAGING CONDITION MONITORING AND RTLS TO PREVENT LOSS & FRAUD, RECAPTURE
REVENUE BY SMARTSENSE

1:00pm–1:45pm
Exhibitor Big Ideas
Leveraging condition monitoring and RTLS to prevent loss & fraud, recapture
revenue by SmartSense
As concern over supply chain crime grows, retail executives are working to
uncover new strategies to prevent losses from supply chain diversions and other
frauds perpetuated by organized crime, while at the same time reducing waste
(which turns into ...

All-Access Pass, Expo Pass




RETAIL PRICE OPTIMIZATION: BALANCING PROFITABILITY AND CUSTOMER VALUE IN THE
DIGITAL AGE

1:00pm–1:45pm
Exhibitor Big Ideas
Retail price optimization: Balancing profitability and customer value in the
digital age
In today's hyper-connected and competitive retail landscape, price optimization
is crucial for striking the delicate balance between maximizing profitability
and delivering superior customer value while navigating dynamic market
conditions, changing ...

All-Access Pass, Expo Pass


1:30pm–2:30pm
Keynote Session


MARKET MAKERS: LESSONS LEARNED FROM TOP LEADERS IMPACTING RETAIL

1:30pm–2:30pm
Keynote Session
Market Makers: Lessons learned from top leaders impacting retail
Session details coming soon!


SUMIT SINGH

CEO
Chewy


JAMES DAUNT

Chief Executive Officer
Barnes & Noble
All-Access Pass


2:00pm–2:30pm
2:00pm–2:30pmExhibitor Big Ideas


CASE STUDY: HOW THE MARKETPLACE MODEL IS MAKING AI MORE ACCESSIBLE

2:00pm–2:30pm
Exhibitor Big Ideas
Case study: How the marketplace model is making AI more accessible
boodleAI is on a mission to make AI technology easy and accessible to everyone.
In this session, boodleAI Co-founder and Co-CEO, France Hoang, will join
Nautical to discuss how they’re using the marketplace model to revolutionize the
way consumers di ...

All-Access Pass, Expo Pass




HARNESSING THE POWER OF OMNICHANNEL COMMERCE WITH BIGCOMMERCE AND FEEDONOMICS

2:00pm–2:30pm
Exhibitor Big Ideas
Harnessing the power of omnichannel commerce with BigCommerce and Feedonomics
In today’s commerce landscape, omnichannel is not an option; it’s an imperative.
In this session, BigCommerce President, Steven Chung, and Feedonomics SVP of
Partnerships, Sharon Gee, discuss current omnichannel trends and why omnichannel
commerce is ...

All-Access Pass, Expo Pass




HOW PEPSICO IS CREATING AI-ENABLED FULFILLMENT AND DISTRIBUTION CENTERS FROM THE
EDGE TO CLOUD

2:00pm–2:30pm
Exhibitor Big Ideas
How PepsiCo is creating AI-enabled fulfillment and distribution centers from the
edge to cloud
Fulfillment and distribution centers are key to providing optimal customer
service in a supply chain network and for ecommerce order delivery. PepsiCo has
created digital twins of their Frito Lays fulfillment centers, combined with
computer vision ap ...

All-Access Pass, Expo Pass




HOW SLACK DRIVES INTELLIGENT PRODUCTIVITY FOR BRANDS AND RETAILERS

2:00pm–2:30pm
Exhibitor Big Ideas
How Slack drives intelligent productivity for brands and retailers
Slack is the intelligent productivity platform that empowers everyone to
transform how they work. Learn how Slack helps brands and retailers of all sizes
to accelerate work with automation, search and share knowledge, and connect and
engage their emp ...

All-Access Pass, Expo Pass




UNLOCKING HYPER-PERSONALIZATION WITH MACY’S: A RETAIL TRANSFORMATION

2:00pm–2:30pm
Exhibitor Big Ideas
Unlocking hyper-personalization with Macy’s: A retail transformation
Macy's, the world-renowned department store is undergoing a remarkable
transformation to enable hyper-personalized and connected journeys across all
channels, supported by advanced martech and a new org and operating model. As an
early adopter of dig ...


OLIVIA KWON BEST

Digital Strategy Group GM for Retail and Consumer Goods
Adobe


BENNETT FOX-GLASSMAN

SVP, Customer Journey
Macy's
All-Access Pass, Expo Pass


Partner Perspective


GLOBAL RETAIL EXPANSION: SOLVING OMNICHANNEL’S REGIONAL COMPLEXITIES

2:00pm–2:30pm
Partner Perspective
Global retail expansion: Solving omnichannel’s regional complexities
Whether it’s sending transactional order updates or implementing new marketing
strategies, the challenges associated with global communications are widespread.
Everything from meeting consumers on their preferred channels to addressing
varying compli ...


ELEANOR PRESTON

Director of Strategic Accounts
Twilio


ERNESTO GOLDMAN

CX IT Senior Manager
Mercado Libre
All-Access Pass, Expo Pass


2:30pm–3:00pm
Keynote Session


NRF 2024'S CELEBRITY CLOSING KEYNOTE

2:30pm–3:00pm
Keynote Session
NRF 2024's celebrity closing keynote
Session details coming soon!

All-Access Pass


2:45pm–3:15pm
2:45pm–3:15pmExhibitor Big Ideas


ALDO GROUP’S AI JOURNEY: INVENTORY AND FULFILLMENT OPTIMIZATION WITH FLUENT
ORDER MANAGEMENT + AI

2:45pm–3:15pm
Exhibitor Big Ideas
ALDO Group’s AI journey: Inventory and fulfillment optimization with Fluent
Order Management + AI
ALDO Group, an international fashion footwear and accessories company, is at the
forefront of the omnichannel approach to retail. To optimize their inventory
management and fulfillment processes, ALDO Group decided to ship all their
ecommerce orders ...

All-Access Pass, Expo Pass




BLENDING VIRTUAL AND REAL-WORLD ENVIRONMENTS TO ENHANCE RETAIL EXPERIENCES

2:45pm–3:15pm
Exhibitor Big Ideas
Blending virtual and real-world environments to enhance retail experiences
In this presentation, Globant and Stanley Black & Decker will discuss how
the strategic use of digital tools can enhance physical experiences for
retailers and their customers. The presentation will detail how, through the
implementation and appl ...

All-Access Pass, Expo Pass




EXHIBITOR BIG IDEAS SESSION PRODUCED BY SHIFTSMART

2:45pm–3:15pm
Exhibitor Big Ideas
Exhibitor Big Ideas Session produced by Shiftsmart


All-Access Pass, Expo Pass




STREAMLINING CROSS-TEAM COLLABORATION TO UNLOCK THE HIDDEN POWER OF DATA

2:45pm–3:15pm
Exhibitor Big Ideas
Streamlining cross-team collaboration to unlock the hidden power of data
Imagine what life would be like if more business data was in one place. What
kind of insights would you gain from breaking down silos that segment data
across dozens of different platforms? It might seem like wishful thinking, but
greater data transp ...

All-Access Pass, Expo Pass




USING FIRST-PARTY DATA AND AI-DRIVEN STRATEGIES TO OPTIMIZE INSIGHTS AND ENHANCE
CUSTOMER ACQUISITION

2:45pm–3:15pm
Exhibitor Big Ideas
Using First-Party Data and AI-driven strategies to optimize insights and enhance
customer acquisition
AI-driven strategies are driving revenue growth, optimizing return on ad spend,
and enhancing customer acquisition. These strategies, grounded in people-based
insights, are helping advertisers achieve exceptional results beyond the
limitations of tra ...

All-Access Pass, Expo Pass


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