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the secure and resilient delivery of technology.

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Keep your hybrid workforce engaged and productive. Make work easier with a
unified experience that brings together people, workplaces, processes, and
technology.

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Connect your employees across digital channels. Simplify how they get service,
support, and information so they can do their best work from anywhere.

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OPERATIONAL EXCELLENCE

Deliver long-term, strategic value and reduce risk by connecting your
operations. Strengthen common services and meet changing expectations for global
business services and ESG impact.

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DRIVE EFFICIENCIES THROUGH GLOBAL BUSINESS SERVICES

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Deliver better outcomes now and into the future with health IT.

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Digitize and automate workflows to enhance the customer experience, online and
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SERVICE PROVIDERS

Develop innovative solutions with a modern service provider platform.

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TELECOMMUNICATIONS, MEDIA, AND TECHNOLOGY

Scale and support operations with end-to-end digital workflows.

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FEATURED PRODUCTS

* Order Management for Technology Providers
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* Telecommunications Network Inventory
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* Telecommunications Service Operations Management

WORKFLOWS

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PRODUCTS

IT WORKFLOWS

Build the future of IT with digital workflows on a single, unified platform.
Connect your enterprise and modernize operations to transform your business.

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PRODUCTS

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* Application Portfolio Management
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* Enterprise Asset Management
* Security Operations
* Governance, Risk, and Compliance
* Telecommunications Network Inventory
* Telecommunications Service Operations Management
* Operational Technology Management

FEATURED SOLUTIONS

* Employee portal
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PRODUCTS

EMPLOYEE WORKFLOWS

Create connected, engaging employee experiences. Motivate your workforce and
make it easy for employees to get what they need, when they need it.

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PRODUCTS

* Overview of Employee Workflows
* HR Service Delivery
* Workplace Service Delivery
* Health and Safety
* Legal Service Delivery
* Sourcing and Procurement Operations
* Supplier Lifecycle Operations

FEATURED SOLUTIONS

* Employee portal
* Employee journeys
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* ESG solutions

PRODUCTS

CUSTOMER WORKFLOWS

Go beyond traditional CRM and field service. Drive customer loyalty with
connected digital workflows that automate work across departments.

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PRODUCTS

* Overview of Customer Workflows
* Customer Service Management
* Field Service Management
* Financial Services Operations
* Telecommunications Service Management
* Order Management
* Order Management for Technology Providers
* Order Management for Telecommunications
* Technology Provider Service Management
* Healthcare and Life Sciences Service Management
* Public Sector Digital Services

FEATURED SOLUTIONS

* ESG solutions
* Vaccine management

PRODUCTS

CREATOR WORKFLOWS

Build digital workflow apps fast with a low-code platform. Quickly scale across
the enterprise to create intuitive, connected experiences users love.

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PRODUCTS

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* App Engine
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* Manufacturing Connected Workforce
* ServiceNow App Store

FEATURED SOLUTIONS

* ESG solutions
* Citizen development program

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IT WORKFLOWS

Build the future of IT with digital workflows on a single, unified platform.
Connect your enterprise and modernize operations to transform your business.

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FEATURED SOLUTIONS

* Employee portal
* ESG solutions

IT SERVICE MANAGEMENT

Transform the impact, speed, and delivery of IT. Provide resilient services that
increase productivity and create amazing experiences wherever your employees
work.

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FEATURED CAPABILITIES

* Change Management
* Virtual Agent chatbot
* Predictive Intelligence machine learning
* Workforce Optimization
* Process Optimization

IT OPERATIONS MANAGEMENT

Deliver proactive digital operations with AIOps. Use insights and automation to
predict issues, reduce user impact, and streamline resolutions.

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* Discovery
* Service Mapping
* Predictive AIOps
* Cloud Management
* CMDB

SERVICENOW CLOUD OBSERVABILITY

Gain insights to detect and respond to changes in cloud-native applications.
Navigate easily from effect to cause. Formerly Lightstep.

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STRATEGIC PORTFOLIO MANAGEMENT

Gain the insights you need to move from strategy to business outcomes in a
constantly changing world. This product was formerly known as IT Business
Management (ITBM).

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FEATURED CAPABILITIES

* Project Portfolio Management
* Agile Development
* Demand Management
* Resource Management

APPLICATION PORTFOLIO MANAGEMENT

Align your apps with business strategy. Reduce risk and lower costs while
accelerating cloud adoption.

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IT ASSET MANAGEMENT

Take control of your IT assets. Automate the end-to-end lifecycle for software,
hardware, and cloud assets to optimize costs while reducing risk.

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FEATURED CAPABILITIES

* Software Asset Management
* Hardware Asset Management
* Asset Management
* Cloud Insights

ENTERPRISE ASSET MANAGEMENT

Control CapEx and OpEx, minimize risk, and automate the full asset lifecycle.

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SECURITY OPERATIONS

Identify, prioritize, and respond to threats faster. Connect existing security
tools with a security orchestration, automation, and response engine to quickly
resolve incidents.

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FEATURED CAPABILITIES

* Security Incident Response
* Vulnerability Response

GOVERNANCE, RISK, AND COMPLIANCE

Manage risk and resilience in real time. Embed risk-informed decisions into
daily work across the enterprise for improved business resilience.

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FEATURED CAPABILITIES

* Business Continuity Management
* Risk Management
* Operational Risk Management
* Policy and Compliance Management
* Third-party Risk Management

TELECOMMUNICATIONS NETWORK INVENTORY

Consolidate network inventory and enable lifecycle automation for resources and
services on a single platform.

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TELECOMMUNICATIONS SERVICE OPERATIONS MANAGEMENT

Proactively monitor the health of your networks and services to prevent
downtime. Streamline your response with machine learning and advanced analytics.

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OPERATIONAL TECHNOLOGY MANAGEMENT

Safeguard operational technology (OT) systems with digital workflows that
respond quickly to threats. Improve resilience and uptime with a single system
of action.

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EMPLOYEE WORKFLOWS

Create connected, engaging employee experiences. Motivate your workforce and
make it easy for employees to get what they need, when they need it.

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FEATURED SOLUTIONS

* Employee portal
* Safe workplace
* Digital workplace services
* ESG solutions
* Employee journeys

HR SERVICE DELIVERY

Deliver the right experience to employees anywhere. Improve productivity by
streamlining the employee service experience with intelligent workflows.

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FEATURED CAPABILITIES

* Case and Knowledge Management
* Employee Center
* Enterprise Onboarding
* Employee Journey Management
* Now Mobile app

WORKPLACE SERVICE DELIVERY

Provide modern digital experiences for employees. Enable the new world of hybrid
work and support a safe working environment.

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HEALTH AND SAFETY

Create a strong safety culture by supporting employee health. Equip teams with
tools to automate incident reporting and investigation.

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LEGAL SERVICE DELIVERY

Deliver legal services for your enterprise at the speed of the business.
Modernize legal operations to make faster decisions and increase productivity.

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SOURCING AND PROCUREMENT OPERATIONS

Connect processes end to end. Streamline procurement for employees, boost
productivity, and enable work team efficiencies across the enterprise.

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SUPPLIER LIFECYCLE OPERATIONS

Transform the management of your suppliers with digital experiences for
onboarding and collaboration.

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CUSTOMER WORKFLOWS

Go beyond traditional CRM and field service. Drive customer loyalty with
connected digital workflows that automate work across departments.

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FEATURED SOLUTIONS

* ESG solutions
* Vaccine management

CUSTOMER SERVICE MANAGEMENT

Improve service operations and engage customers. Bring front, middle, and back
offices together to proactively address issues and automate common requests.

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FEATURED CAPABILITIES

* Knowledge Management
* Virtual Agent chatbot
* Workforce Optimization
* Process Optimization
* Task Intelligence

FIELD SERVICE MANAGEMENT

Boost customer satisfaction with efficient field service management. Connect
field service with other teams and mobile tools to quickly respond to and
prevent issues.

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FEATURED CAPABILITIES

* Dispatcher Workspace
* Dynamic Scheduling
* Schedule Optimization
* Inventory Management
* Asset and Cost Management

FINANCIAL SERVICES OPERATIONS

Unite your front, middle, and back offices. Provide efficient, resilient
financial services operations for enhanced customer and employee experiences.

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TELECOMMUNICATIONS SERVICE MANAGEMENT

Connect your telecom operations—from the network to the customer—on a single
platform. Enable CSPs to enhance customer care and automate service assurance.

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ORDER MANAGEMENT

Connect the ordering lifecycle from order capture to fulfillment. Drive
efficiencies and create effortless experiences for your customers.

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ORDER MANAGEMENT FOR TECHNOLOGY PROVIDERS

Streamline order management to accelerate revenue and deliver personalized
experiences, all while capitalizing on everything-as-a-service (XaaS).

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ORDER MANAGEMENT FOR TELECOMMUNICATIONS

Scale order management to take on modern telecom opportunities and build for
customer success. Speed new products to market and quickly turn services into
revenue.

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TECHNOLOGY PROVIDER SERVICE MANAGEMENT

Elevate the experience for your XaaS customers with AI-powered self-service and
proactive care. Make work flow across teams and the value chain.

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HEALTHCARE AND LIFE SCIENCES SERVICE MANAGEMENT

Create consumer-grade healthcare experiences and stay focused on patients
through improvements to operational performance. Increase agility across the
organization.

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PUBLIC SECTOR DIGITAL SERVICES

Digitize, modernize, and speed up the delivery of government services.

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CREATOR WORKFLOWS

Build digital workflow apps fast with a low-code platform. Quickly scale across
the enterprise to create intuitive, connected experiences users love.

Learn More

FEATURED SOLUTIONS

* ESG solutions
* Citizen development program

APP ENGINE

Reimagine every process as a digital workflow. Empower developers and builders
of all skill levels to create low-code workflow apps fast.

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FEATURED CAPABILITIES

* App Engine Studio
* Studio IDE
* Mobile app development
* Delegated Development
* Source Control & CI/CD

AUTOMATION ENGINE

Automate and connect anything to ServiceNow. Unify your approach to
hyperautomation with API integration and robotic process automation.

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FEATURED CAPABILITIES

* Automation Center
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INTEGRATION HUB

Reduce cost and complexity for ServiceNow integrations. Quickly connect
workflows to critical business systems and simplify cross-enterprise automation.

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NOW PLATFORM

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ABOUT SERVICENOW

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INNOVATION MULTIPLIES AT KNOWLEDGE 23

See how our latest generative AI solutions can transform processes across any
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WHAT WOULD YOU LIKE TO DO BETTER?

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Customer Service Management

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MAKE IT EASY FOR EMPLOYEES TO GET WHAT THEY NEED

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HR Service Delivery

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AUTOMATE FINANCE AND SUPPLY CHAIN

TRANSFORM FINANCE AND SUPPLY CHAIN FOR A NEW ERA

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technology.

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BUILD RESILIENCE

PROMOTE RISK-INFORMED DECISION MAKING

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App Engine

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TRANSFORM DIGITAL OPERATIONS

AUTOMATE AND OPTIMIZE TECHNOLOGY SERVICE OPERATIONS

Unite on a single platform to deliver resilient digital services, extraordinary
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PUT YES TO WORK

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WHAT'S NEW AT SERVICENOW

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Read Press Release - Q1 2023 earnings

EARNINGS

Q1 2023 EARNINGS

ServiceNow reports financial results for first quarter 2023.

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Read Blog - Lightstep deepens commitments to OpenTelemetry

NEWS

LIGHTSTEP DEEPENS COMMITMENTS TO OPENTELEMETRY

Learn how Lightstep is giving customers total telemetry pipeline ownership with
OpenTelemetry.

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Read Press Release - Latest Now Platform release

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LATEST NOW PLATFORM RELEASE

New technologies in the Now Platform Utah release help organizations
future-proof their businesses and drive outcomes faster.

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Get Report - Gartner named ServiceNow a Leader

ANALYST REPORT

GARTNER NAMED SERVICENOW A LEADER

Learn why Gartner named ServiceNow a Leader in the 2023 Gartner Magic Quadrant
for Enterprise Low-Code Application Platforms.

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--------------------------------------------------------------------------------

DIGITAL EFFICIENCY BRINGS BREAD TO THE WORLD

With data-driven insights from over 200 bread-making facilities, Grupo Bimbo
raises quality control on a global scale.

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