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WENDY'S ANNOUNCES UBER-LIKE SURGE PRICING MODEL

2:39

Wendy’s unveils dynamic pricing model plan

Wendy’s unveils dynamic pricing model plan
David Paul Morris/Bloomberg via Getty Images, FILE
ByGMA Team
February 27, 2024, 2:17 pm
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Wendy’s announced it will launch new menu prices that will fluctuate depending
on the time of day.

The country’s second-largest burger chain, which has 6,000 restaurant locations,
said the change will begin next year.

Signage is displayed outside a Wendys Co. restaurant in El Sobrante, Calif., May
6, 2020.
David Paul Morris/Bloomberg via Getty Images, FILE

Customers could pay $1 more for a sandwich like the Baconator during the lunch
rush, for example.

“Historically, companies just set one price that was constant across time.
Pricing algorithms allow companies to change prices throughout the day or
perhaps even throughout an hour,” Zach Brown, a professor of economics at the
University of Michigan, told “Good Morning America.”


MORE: BY THE NUMBERS: SURGE PRICING






Wendy’s CEO Kirk Tanner said the company will spend $20 million on high-tech
digital menu boards that can update prices in real time, similar to surge
pricing strategies adopted by rideshare companies like Uber and Lyft, airlines
and hotels.

“During the busy times, they can obviously increase profits then,” Brown said.
“And also, some consumers will want to shift to the less busy times when demand
is lower and prices are lower.”


MORE: WENDY'S DEBUTS NEW CINNABON INNOVATION ON THE BREAKFAST MENU






Wendy’s is already receiving a frosty reaction to the price change announcement
with one user on X, formerly known as Twitter, writing, “Surge pricing is just
Price Gouging by any other name.”

Wendy’s told ABC News in a statement that its dynamic menu pricing can “be
competitive and flexible with pricing, motivate customers to visit and provide
them with the food they love at a great value. We will test a number of features
that we think will provide an enhanced customer and crew experience.”

Some experts say customers could see more menu pricing changes ahead at other
fast food chains, including McDonald’s and Burger King, especially if Wendy’s
sees a boost in its bottom line after implementing dynamic pricing.


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