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Submitted URL: https://www.canadapost-postescanada.ca/cpc/en/support.page#panel2-1
Effective URL: https://www.canadapost-postescanada.ca/cpc/en/support.page
Submission: On September 12 via api from GB — Scanned from CA
Effective URL: https://www.canadapost-postescanada.ca/cpc/en/support.page
Submission: On September 12 via api from GB — Scanned from CA
Form analysis 2 forms found in the DOM
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<div class="signin-account-container">
<h3 class="signin-header">Access your account</h3>
<label for="username" class="title">Username</label>
<input id="username" placeholder="" name="username" type="text">
<div class="rememberme-wrapper">
<input value="1" id="rememberme" name="rememberme" type="checkbox">
<label for="rememberme">Remember my username on this device</label>
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<label for="password" class="title">Password</label>
<input id="password" placeholder="" name="password" type="password" autocomplete="nope">
<input value="Sign in" class="button" type="submit">
<div class="user-secure"> Forgot
<a href="https://sso-osu.canadapost-postescanada.ca/lfe-cap/en/forgot-username?&sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%23panel2-1&targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%23panel2-1&businessUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fdash-tableau%2Fen%2F?&templateId=cpcapps&language=en&manifestId=cpgSecurity&sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%23panel2-1&targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%3FforceVouchFor%3Dtrue%23panel2-1&businessUrl=https%3A%2F%2Fwww.canadapost.ca%2Fdash-tableau%2Fen%2F%3FforceVouchFor%3Dtrue" class="sso_link" businessurl="https://www.canadapost.ca/dash-tableau/en/" tabindex="0">Username?</a>
or
<a href="https://sso-osu.canadapost-postescanada.ca/lfe-cap/en/forgot-password?&sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%23panel2-1&targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%23panel2-1&businessUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fdash-tableau%2Fen%2F?&templateId=cpcapps&language=en&manifestId=cpgSecurity&sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%23panel2-1&targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%3FforceVouchFor%3Dtrue%23panel2-1&businessUrl=https%3A%2F%2Fwww.canadapost.ca%2Fdash-tableau%2Fen%2F%3FforceVouchFor%3Dtrue" class="sso_link" businessurl="https://www.canadapost.ca/dash-tableau/en/" tabindex="0">Password?</a>
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</div>
<div class="create-account-container">
<h3 class="signin-header">Register online</h3>
<p class="signup-text-mobile"> Create an online account in a few easy steps! </p>
<a href="https://sso-osu.canadapost-postescanada.ca/pfe-pap/en/registration?&sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%23panel2-1&targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%23panel2-1&businessUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fdash-tableau%2Fen%2F?stepupId=smb_mode1,consumer,commercial_link,smb_link&templateId=cpcapps&language=en&manifestId=cpgSecurity&sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%23panel2-1&targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%3FforceVouchFor%3Dtrue%23panel2-1&businessUrl=https%3A%2F%2Fwww.canadapost.ca%2Fdash-tableau%2Fen%2F%3FforceVouchFor%3Dtrue" stepup="1" class="button sso_link" businessurl="https://www.canadapost.ca/dash-tableau/en/" tabindex="0">Register now</a>
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class="button left" type="submit" value="Search"></div>
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RECEIVING
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Learn about residential community mailboxes and moving mail services.
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FORWARD YOUR MAIL
Forward mail to a new or temporary address.
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CUSTOMIZED MAIL FORWARDING FOR COMMERCIAL CUSTOMERS
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HOLD YOUR MAIL
Temporarily stop mail delivery to your address.
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With MyMail, you’ll be notified about mail that is on its way to your
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mail pieces.
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ALTERNATIVE DELIVERY OPTIONS
Learn about receiving mail at the post office and condo parcel lockers.
* Deliver purchases to post office (FlexDelivery)
DELIVER PURCHASES TO POST OFFICE (FLEXDELIVERY)
Have packages sent to the post office for pickup.
* Rent a post office box
RENT A POST OFFICE BOX
Rent a secure PO box to receive mail and packages.
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PARCEL LOCKERS
Pick up packages from the locker in your condo or apartment building.
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MOVING TO A NEW HOME
Learn about mail forwarding and accessing your new community mailbox.
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TRACK A PACKAGE
Learn about tracking, delivery notice cards and reference numbers.
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AUTOMATIC TRACKING
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FIND A POST OFFICE
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OUR MOBILE APP
Learn about our free app and get package updates on the go.
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HOW TO STOP RECEIVING ADVERTISING MAIL
Consumers' Choice program and how to stop receiving unaddressed
advertising mail.
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SENDING
View postage rates and shipping services for mail and packages.
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LETTERS AND MAIL
Learn about postage prices and mail sizing.
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POSTAGE RATES
Mailing prices for domestic and international letters and cards.
* Letter weight and size
LETTER WEIGHT AND SIZE
Measurements for standard and oversized or non-standard mail.
* Register your mail
REGISTER YOUR MAIL
Buy Registered Mail™ to get proof your letter was received.
* Parcels
PARCELS
Learn about different shipping services for packages.
* Ship online
SHIP ONLINE
Create, pay for and print a shipping label online.
* Return your purchase
RETURN YOUR PURCHASE
Access and print a return shipping label online.
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VIEW RESTRICTIONS
Learn about non-mailable and controlled item restrictions by country.
* Cannabis
CANNABIS
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FIREARMS
* Compare shipping services in Canada
COMPARE SHIPPING SERVICES IN CANADA
Learn about domestic shipping speeds and features.
* Regular Parcel
REGULAR PARCEL
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XPRESSPOST
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* Compare international shipping services
COMPARE INTERNATIONAL SHIPPING SERVICES
Learn about international shipping speeds and features.
* Small Packet USA
SMALL PACKET USA
* Small Packet International – Air or Surface
SMALL PACKET INTERNATIONAL – AIR OR SURFACE
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XPRESSPOST – INTERNATIONAL
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XPRESSPOST – USA
* Tracked Packet – International
TRACKED PACKET – INTERNATIONAL
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TRACKED PACKET – USA
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EXPEDITED PARCEL – USA
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INTERNATIONAL PARCEL – AIR OR SURFACE
* Estimate duties and taxes
ESTIMATE DUTIES AND TAXES
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COMPLETE CUSTOMS FORM
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FLAT RATE BOXES
Purchase the box and included postage at the post office, ship anytime.
* Access our quick tools
ACCESS OUR QUICK TOOLS
Learn about your favourite shipping tools.
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FIND A RATE
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FIND A DELIVERY STANDARD
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TRACK A PACKAGE
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FIND A POST OFFICE
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FIND A POSTAL CODE
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MONEY SERVICES
Learn about money services available at the post office.
* Send money
SEND MONEY
Learn about affordable money transfers and cashable money orders.
* Money orders
MONEY ORDERS
Send secure, cashable money orders from the post office.
* International money transfer (MoneyGram)
INTERNATIONAL MONEY TRANSFER (MONEYGRAM)
Send affordable, international money transfers all over the world.
* Manage money
MANAGE MONEY
Learn about prepaid cards and ordering foreign currency.
* Prepaid reloadable cards
PREPAID RELOADABLE CARDS
Buy prepaid cards at the post office for shopping and travel.
* Mastercard
MASTERCARD
* Get to know your card
Get to know your card
* How to get started
How to get started
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How it works
* Contact us
Contact us
* FAQ
FAQ
* Other prepaid services
OTHER PREPAID SERVICES
Buy calling cards and mobile recharge cards at the post office.
* Foreign cash delivery
FOREIGN CASH DELIVERY
Order currency online for delivery to your home or the post office.
* Personal loans
PERSONAL LOANS
Get migratory bird hunting permits at the post office.
* Gift cards
GIFT CARDS
Purchase gift cards at the post office.
* Collectible stamps and coins
COLLECTIBLE STAMPS AND COINS
Learn about collectible stamps and access pictorial cancels.
* Canadian stamp stories
CANADIAN STAMP STORIES
Tips and ideas on collecting stamps and coins.
* Details magazine collections catalogue
DETAILS MAGAZINE COLLECTIONS CATALOGUE
* Suggest a stamp
SUGGEST A STAMP
Send us your stamp theme ideas.
* Pictorial cancels
PICTORIAL CANCELS
View available postal cancels and which post office offers them.
BUSINESS
Learn about mailing services for businesses of all sizes.
* Shipping
SHIPPING
Learn about services and rates for Canadian and international shipping.
* Ship in Canada
SHIP IN CANADA
Learn about domestic shipping services to suit your business needs.
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FIND A RATE AND SHIP
Learn about costs for small business and large volume shipping.
* Snap Ship
SNAP SHIP
* Shipping Manager
SHIPPING MANAGER
* EST 2.0
EST 2.0
* Compare shipping services
COMPARE SHIPPING SERVICES
Learn about domestic shipping speeds and features.
* Regular Parcel
REGULAR PARCEL
* Expedited Parcel
EXPEDITED PARCEL
* Xpresspost
XPRESSPOST
* Priority
PRIORITY
* View restrictions
VIEW RESTRICTIONS
Learn about non-mailable and controlled item mail restrictions by
country.
* Cannabis
CANNABIS
* Choose a shipping tool
CHOOSE A SHIPPING TOOL
Compare our 3 shipping tools to find the tool for your business.
* Third-party shipping software
THIRD-PARTY SHIPPING SOFTWARE
* Ship internationally
SHIP INTERNATIONALLY
Learn about international shipping services for your business needs.
* Find a rate and ship
FIND A RATE AND SHIP
Learn about costs for small business and large volume shipping.
* Snap Ship
SNAP SHIP
* EST 2.0
EST 2.0
* Compare shipping services
COMPARE SHIPPING SERVICES
Learn about U.S. and international shipping speeds and features.
* Small Packet – USA
SMALL PACKET – USA
* Small Packet International – Air or Surface
SMALL PACKET INTERNATIONAL – AIR OR SURFACE
* Tracked Packet – USA
TRACKED PACKET – USA
* Tracked Packet – International
TRACKED PACKET – INTERNATIONAL
* Expedited Parcel – USA
EXPEDITED PARCEL – USA
* International Parcel – Air or Surface
INTERNATIONAL PARCEL – AIR OR SURFACE
* Xpresspost – USA
XPRESSPOST – USA
* Xpresspost – International
XPRESSPOST – INTERNATIONAL
* Priority Worldwide
PRIORITY WORLDWIDE
* View restrictions
VIEW RESTRICTIONS
Learn about non-mailable and controlled restrictions by country
* Estimate duties and taxes
ESTIMATE DUTIES AND TAXES
Estimate duties and taxes
* Find customs codes
FIND CUSTOMS CODES
* Complete customs form
COMPLETE CUSTOMS FORM
* Choose a shipping tool
CHOOSE A SHIPPING TOOL
Compare our 3 shipping tools to find the tool for your business.
* Track and find
TRACK AND FIND
Quick links to online tools.
* Track a package
TRACK A PACKAGE
* Find a postal code
FIND A POSTAL CODE
* Find an address
FIND AN ADDRESS
* Find a post office
FIND A POST OFFICE
* Find a drop-off location
FIND A DROP-OFF LOCATION
* Find a delivery standard
FIND A DELIVERY STANDARD
* Package Redirection
PACKAGE REDIRECTION
Redirect a shipment while in transit.
* Access our quick tools
ACCESS OUR QUICK TOOLS
Quick links to track your parcel, find an address or postal code.
* Snap Ship
SNAP SHIP
Online shipping tool best for small businesses.
* Shipping Manager
SHIPPING MANAGER
Online shipping tool for large volume shippers with a parcels contract.
* Request a pickup
REQUEST A PICKUP
Have us pick up packages from your business for shipping.
* Simplify returns
SIMPLIFY RETURNS
Learn about how to create a returns strategy for your customers.
* Customer return policy
CUSTOMER RETURN POLICY
Create and manage return policies online, for free.
* Get shipping resources and articles
GET SHIPPING RESOURCES AND ARTICLES
Business Matters blog.
* Service and system alerts
SERVICE AND SYSTEM ALERTS
* Marketing
MARKETING
Learn about direct mail campaigns and renting address data.
* Launch a campaign
LAUNCH A CAMPAIGN
Compare our direct mail services to match your campaign goals.
* Reach every mailbox
REACH EVERY MAILBOX
Create a direct mail campaign online or with the help of a partner.
* Precision Targeter
PRECISION TARGETER
Learn how to target the right audience for your campaign.
* Get to the tool
Get to the tool
* Create a mailing plan
Create a mailing plan
* Review your mailing plan
Review your mailing plan
* Map buttons
Map buttons
* Data view buttons
Data view buttons
* Menu buttons
Menu buttons
* Snap Admail
SNAP ADMAIL
* Find a partner
FIND A PARTNER
* Precision Targeter
PRECISION TARGETER
Precision Targeter
* Discover similar customers
DISCOVER SIMILAR CUSTOMERS
Effectively target potential customers using postal code data.
* Send Personalized Mail
SEND PERSONALIZED MAIL
Launch a campaign with personalized, addressed direct mail.
* Why direct mail marketing?
WHY DIRECT MAIL MARKETING?
Our research shows how direct mail supports marketing campaigns.
* Audience insights and solutions
AUDIENCE INSIGHTS AND SOLUTIONS
Access targeted customer lists to boost your sales.
* Rent our prospect lists
RENT OUR PROSPECT LISTS
Use the most current address data to target and segment customers.
* NCOA Mover Data
NCOA MOVER DATA
* Clean your customer lists
CLEAN YOUR CUSTOMER LISTS
Learn about services that increase the accuracy of customer data.
* NCOA mover data service
NCOA MOVER DATA SERVICE
* Get audience insights
GET AUDIENCE INSIGHTS
Analyze campaign data to optimize future campaigns.
* License our data
LICENSE OUR DATA
Use our data products to create your campaign mailing lists.
* Get marketing resources and articles
GET MARKETING RESOURCES AND ARTICLES
Business Matters blog.
* E-commerce
E-COMMERCE
Learn about services to support your online business for customers.
* Start selling online
START SELLING ONLINE
Learn about setting up your online store with our partners.
* Enhance your e-commerce operations
ENHANCE YOUR E-COMMERCE OPERATIONS
Learn about services to enable online purchase, delivery and returns.
* Verify customer addresses
VERIFY CUSTOMER ADDRESSES
Integrate AddressComplete™ to improve your online checkout experience.
* Display rates and delivery dates
DISPLAY RATES AND DELIVERY DATES
Integrate shipping costs and speeds directly in your online checkout.
* Request a pickup
REQUEST A PICKUP
Have us pick up packages from your business for shipping.
* Provide parcel tracking
PROVIDE PARCEL TRACKING
Add tracking to your website and let customers track their purchase.
* Ship from a store
SHIP FROM A STORE
Ship online purchases to customers from the closest retail store.
* Deliver to a post office
DELIVER TO A POST OFFICE
Offer post office pickup of purchases to your customers.
* Simplify returns
SIMPLIFY RETURNS
Create the best returns experience for your customers.
* Integrate with our APIs
INTEGRATE WITH OUR APIS
Use free APIs to integrate our services directly with your website.
* Get e-commerce resources and articles
GET E-COMMERCE RESOURCES AND ARTICLES
Business Matters blog.
* Small business
SMALL BUSINESS
Learn about shipping tools and discounts tailored for small business.
* Shipping discounts
SHIPPING DISCOUNTS
Learn about savings program discount levels.
* Start selling online
START SELLING ONLINE
Learn about setting up your online store with our partners.
* Exclusive discounts
EXCLUSIVE DISCOUNTS
* Direct mail discounts
DIRECT MAIL DISCOUNTS
Learn about small business savings on direct mail marketing campaigns.
* Snap Ship
SNAP SHIP
Create shipping labels online and access discounted rates.
* Postal services
POSTAL SERVICES
Learn about mailing services to support your business operations.
* Mailing
MAILING
Learn about services to manage your business mailings.
* Get business letter discounts
GET BUSINESS LETTER DISCOUNTS
Learn about savings on large-volume business correspondence mail.
* Send publications
SEND PUBLICATIONS
Access lower postage rates on magazines, newspapers and newsletters.
* Prepaid reply mail
PREPAID REPLY MAIL
Include postage-paid return mail as part of direct mail campaigns.
* Design and track reply mail
DESIGN AND TRACK REPLY MAIL
* Forward your mail
FORWARD YOUR MAIL
Forward mail to a new or temporary address.
* Hold your mail
HOLD YOUR MAIL
Temporarily stop mail delivery to your address.
* Register your mail
REGISTER YOUR MAIL
Pay a flat rate for Registered Mail™ and get a signature upon arrival.
* Money services and prepaid cards
MONEY SERVICES AND PREPAID CARDS
Learn about worldwide money transfers and buying secure, prepaid cards.
* Money orders
MONEY ORDERS
Send certified cashable documents securely through the mail.
* Prepaid credit cards
PREPAID CREDIT CARDS
Buy prepaid cards at the post office for shopping and travel.
* Gift cards and prepaid products
GIFT CARDS AND PREPAID PRODUCTS
Buy gift cards and phone vouchers at the post office.
* Find a post office
FIND A POST OFFICE
* Rent a post office box
RENT A POST OFFICE BOX
Get your business mail delivered to a secure Postal Box.
* Digital mail and document sharing
DIGITAL MAIL AND DOCUMENT SHARING
Send pay statements and tax forms or large files to employees securely.
* Share confidential files digitally (Connect)
SHARE CONFIDENTIAL FILES DIGITALLY (CONNECT)
Securely send messages and documents outside your corporate firewall.
* Verify customer identity
VERIFY CUSTOMER IDENTITY
Setup Digital Proof of Identity to protect against fraud and theft.
* Purchase stamps and meters
PURCHASE STAMPS AND METERS
Choose your postage and save on frequent or large business mailing.
* Shop
SHOP
Shop for stamps, shipping supplies and collectibles.
* Billing and Invoices
BILLING AND INVOICES
Learn how to build customized invoices for your business.
* Articles and resources
ARTICLES AND RESOURCES
Access articles with ideas and tips to support your business operations.
* All posts in shipping
ALL POSTS IN SHIPPING
* Shipping articles
SHIPPING ARTICLES
* Shipping resources
SHIPPING RESOURCES
* Shipping events
SHIPPING EVENTS
* All posts in marketing
ALL POSTS IN MARKETING
* Marketing articles
MARKETING ARTICLES
* Marketing resources
MARKETING RESOURCES
* Marketing events
MARKETING EVENTS
* All posts in e-commerce
ALL POSTS IN E-COMMERCE
* E-commerce articles
E-COMMERCE ARTICLES
* E-commerce resources
E-COMMERCE RESOURCES
* E-commerce events
E-COMMERCE EVENTS
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SOLUTIONS FOR SMALL BUSINESS
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ONLINE BUSINESS CENTRE
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Social
@CANADAPOSTHELPS
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Personal
General inquiries
Help with:
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* Community mailboxes
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* Sending and receiving mail
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Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-866-607-6301
Outside of Canada:
416-979-3033
Help with:
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* Community mailboxes
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* Sending and receiving mail
* Email marketing: inquiries and unsubscribing
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday, 9 a.m. – 9 p.m. ET
Sunday, 9 a.m. – 9 p.m. ET
1-866-607-6301
Outside of Canada:
416-979-3033
Canada Post online shopping
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Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-632-6347
Shopping on Canadapost.ca
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
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Money order verification
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-563-0444
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-563-0444
Philatelic inquiries
Monday to Friday, 8 a.m. – 8 p.m. ET
1-800-565-4362
Monday to Friday, 8 a.m. – 8 p.m. ET
1-800-565-4362
Technical support desk
Technical support for Connect, FlexDelivery™ and usernames and passwords.
Support available 24 hours a day, every day
1-877-376-1212
Technical support for Connect, FlexDelivery™ and usernames and passwords.
Support available 24 hours a day, every day
1-877-376-1212
Telecommunication devices for the deaf
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Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-267-2797
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday, 9 a.m. – 9 p.m. ET
1-800-267-2797
Business
Solutions for Small Business™
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Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-262-5762
Have your card number ready when you call
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Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-262-5762
Volume-based commercial customers
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ET
1-866-757-5480
Have your customer number ready when you call
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1-866-757-5480
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Monday to Friday from 8 a.m. to 8 p.m. ET
1-800-267-7651
Technical support desk
Technical support for our electronic mailing and shipping tools (EST), Connect,
online business centre, and usernames and passwords. Support available 24 hours
a day, every day
1-877-376-1212
Technical support for our electronic mailing and shipping tools (EST), Connect,
online business centre, and usernames and passwords.
Support available 24 hours a day, every day
1-877-376-1212
Mail
REACH US BY MAIL
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