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About Equinix | Customer Support | 
For questions about the Customer Insights Panel, please contact Equinix Customer
Experience at customerexperience@equinix.com.

For customer support and assistance, please contact Equinix Support.
 
Terms & Conditions | Privacy | FAQs | 
Frequently Asked Questions

What is the Customer Insights Panel?
The Customer Insights Panel has been created to provide an opportunity for you
to shape our solutions and your experience with us, by voicing what matters most
to you and your organization. Becoming an insights panel member is a unique
opportunity to showcase your ideas, amplify your voice and influence Equinix’s
business and product strategy by participating in research activities matched to
your role and interests, helping us deliver better experiences and customer
outcomes.

From polls, surveys, interviews, focus groups and design sessions, there are
lots of ways to get involved.

Why should I join?
 * Be the first to know: Get an advanced look at new ideas, processes, product
   releases, possible features and more.
 * Have a say in what happens next. Be a part of our feedback loop and drive new
   solutions and experiences that meet the needs of your company and improve
   your experience.
 * Learn first: Hear how we’ll act on your feedback, to shape solutions and your
   experiences.

What’s my expected commitment as an Insights Panel member?
How and when you share your knowledge, experience, feedback, and ideas is
entirely up to you.
Based on the profile information you provide upon registration, we’ll match you
with compatible opportunities as they arise and invite you to participate. You
select the opportunities that best align with your areas of interest and goals
and participate as often as you like. You can also visit
https://panel.equinix.com at any time to view and take part in research
activities. 

What do you do with my feedback?
We incorporate your feedback and insights gathered, representing the voice of
the customer, into our decision-making processes. Ultimately the insights you
share will help us hone our solutions and experiences to provide even more
value, now and into the future. 
So you know we’re listening, you will be the first to learn how we act on your
feedback through regular updates, sharing the learnings and planned
improvements.

How do I join? 
It’s a simple process which makes sharing your thoughts easy. 
Register at https://panel.equinix.com, complete your profile to let us know more
about your role and the areas that interest you the most. We’ll then send you an
email with an activation link to access the insights panel where you can explore
and participate in research activities.  You can view the Insights Panel Terms &
Conditions here.

Is membership by invitation, or can my colleagues join too?
Membership is open to all Equinix customers. To help get your colleagues up and
running, simply share the Insights Panel link https://panel.equinix.com for them
to register and set up their profile.

I have some ideas for the Customer Insights Panel, who should I reach out to?
We love ideas and input! If you send an email to customerexperience@equinix.com,
you’ll reach the team responsible for Customer Insights Panel.
Contact Moderator
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