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Mindful
Platform
What's Mindful?
Scheduler
Get in queue on any digital asset.
Callback
Turn hold time into free time.
Handoff
Data-rich transitions for customers.
Feedback
Instant voice of customer insights.
How we work
Clients
Value CX? You're in good company.
Why Mindful
Learn about our roots and meet leadership.
Integrations
Browse our telephony and CS connections.
Security
The highest standards for our clients.
Solutions
Challenges
Agent Retention
Calmer calls and queues make happier agents.
Experience Drop-off
Offer a transition instead of a dead end.
High Cost-to-Resolution
Help customers solve simple problems.
Long Hold Times
Find alternatives to unreal hold time.
Industry
Government
The best in citizen engagement.
Retail & E-commerce
Inspire purchasing confidence.
Travel & Hospitality
More bookings, less complaints, great memories.
Use Cases
Acquisition
Increase conversions and customer growth.
Care and Support
Meaningful customer care every step of the way.
Retention & Growth
Reduce friction, decrease churn, increase LTV.
Resources
Learning
Mindful Blog
Learn the best CX with blogs, webinars, downloads and more.
Snackable CX Podcast
Fun, bite-sized hits on all things customer experience in under 10 minutes.
Webinars & Videos
Product announcements, case studies, solutions deep dives, and other webinars.
Case Studies
1-800-PACK-RAT
Rescued from unrelenting call volume.
CT Department of Labor
A one-week deployment eliminated 15k calls.
U-Haul
Over 30M queue minutes saved in just one year.
Featured Resources
Kind by Design: A Special Mindful Event
Read More

Contact Center Best Practices 

2023 Contact Center Trends Panel
Read More

Contact Center Best Practices 

The Science Behind How Long Customers Should Be On Hold
Read More
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