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Accessibility statementSkip to main content Democracy Dies in Darkness SubscribeSign in Advertisement Democracy Dies in Darkness TechHelp Desk Artificial Intelligence Internet Culture Space Tech Policy TechHelp Desk Artificial Intelligence Internet Culture Space Tech Policy Exclusive LEAKED DOCUMENTS REVEAL PATIENT SAFETY ISSUES AT AMAZON’S ONE MEDICAL Patient safety issues have increased since One Medical shifted care to a call center staffed by contractors, employees say. By Caroline O'Donovan June 15, 2024 at 9:50 a.m. EDT Since Amazon took over Iora's parent company, One Medical, many patient offerings have disappeared, former employees told The Washington Post. (Loren Elliott for The Washington Post) Listen 9 min Share Comment on this storyComment Add to your saved stories Save Since Amazon acquired the primary-care service One Medical, elderly patients have been routed to a call center — staffed partly by contractors with limited training — that failed on more than a dozen occasions to seek immediate attention for callers with urgent symptoms, according to internal documents seen by The Washington Post. Share 1927 Comments NewsletterAs news breaks Tech News Alerts Breaking news email alerts on technology and the tech industry. Sign up Recommended for you Recommended by Subscribe to comment and get the full experience. Choose your plan → Advertisement Advertisement TOP STORIES Technology Big Tech news and how to take control of your data and devices How Kamala Harris’s awkward moments became internet gold In a first, federal regulators ban messaging app from hosting minors The unspoken rules of sharing passwords with your partner back Try a different topic Sign in or create a free account to save your preferences Advertisement Advertisement Company About The Post Newsroom Policies & Standards Diversity & Inclusion Careers Media & Community Relations WP Creative Group Accessibility Statement Sitemap Get The Post Become a Subscriber Gift Subscriptions Mobile & Apps Newsletters & Alerts Washington Post Live Reprints & Permissions Post Store Books & E-Books Print Archives (Subscribers Only) Today’s Paper Public Notices Contact Us Contact the Newsroom Contact Customer Care Contact the Opinions Team Advertise Licensing & Syndication Request a Correction Send a News Tip Report a Vulnerability Terms of Use Digital Products Terms of Sale Print Products Terms of Sale Terms of Service Privacy Policy Cookie Settings Submissions & Discussion Policy RSS Terms of Service Ad Choices washingtonpost.com © 1996-2024 The Washington Post * washingtonpost.com * © 1996-2024 The Washington Post * About The Post * Contact the Newsroom * Contact Customer Care * Request a Correction * Send a News Tip * Report a Vulnerability * Download the Washington Post App * Policies & Standards * Terms of Service * Privacy Policy * Cookie Settings * Print Products Terms of Sale * Digital Products Terms of Sale * Submissions & Discussion Policy * RSS Terms of Service * Ad Choices 5.21.10 Already a subscriber? Sign in LIMITED TIME OFFER KICK OFF SUMMER SAVINGS. SWITCH ON. Get unlimited access for just €0.25 each week. You can cancel anytime. MONTHLY €0.25 every week for the first year billed as €1 every 4 weeks YEARLY €60 €15 for the first year * Unlimited access on the web and in our apps * 24/7 live news updates Add your email address Card View more offers WE CARE ABOUT YOUR PRIVACY We and our 43 partners store and/or access information on a device, such as unique IDs in cookies to process personal data. You may accept or manage your choices by clicking below, including your right to object where legitimate interest is used, or at any time in the privacy policy page. These choices will be signaled to our partners and will not affect browsing data. If you click “I accept,” in addition to processing data using cookies and similar technologies for the purposes to the right, you also agree we may process the profile information you provide and your interactions with our surveys and other interactive content for personalized advertising. If you do not accept, we will process cookies and associated data for strictly necessary purposes and process non-cookie data as set forth in our Privacy Policy (consistent with law and, if applicable, other choices you have made). WE AND OUR PARTNERS PROCESS COOKIE DATA TO PROVIDE: Actively scan device characteristics for identification. Create profiles for personalised advertising. Use profiles to select personalised advertising. Create profiles to personalise content. Use profiles to select personalised content. Measure advertising performance. Measure content performance. Understand audiences through statistics or combinations of data from different sources. Develop and improve services. Store and/or access information on a device. Use limited data to select content. Use limited data to select advertising. List of Partners (vendors) I Accept Reject All Show Purposes