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      Customer Service SuiteThe all-in-one solution, boosted with generative AI
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      FreshserviceModern and intuitive IT service management
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      FreshsalesDrive revenue and productivity with the easy-to-use AI-powered
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      New Customer Service SuiteIntroducing all-in-one self-service,
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      Announcing Freddy AI + GPTWe’re bringing the power of AI and GPT models to
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      More impact, less stressSee how IT, Customer Service, and CRM teams
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 * Freshservice

FeaturesIntegrationsWhat's New


FRESHSERVICE

Right-size your IT service management without skipping a beat. Your
employees—and CFO—will thank you.

Start free trialRequest demo
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TRUSTED BY 60,000+ BUSINESSES



ACHIEVE MORE WITH LESS

Freshservice is the modern, intuitive, and cost-effective way to keep your
business humming.

ITSM


MODERNIZE YOUR SERVICE MANAGEMENT INSTANTLY

Designed with users in mind, Freshservice is easy to set up out of the box.
Powerful AI and automation capabilities help employees address requests right in
the tools they’re already working in.

Explore ITSM


ITOM


MINIMIZE DOWNTIME. MAXIMIZE SERVICE AVAILABILITY

Break down the wall between service and operations management. Automated alert
grouping, on-call management, and intelligent alert management rules will keep
your business firing on all cylinders.

Explore ITOM


ITAM


DISCOVER, OPTIMIZE, AND MANAGE ALL YOUR IT ASSETS

Freshservice gives you a real-time view of your infrastructure, allowing you to
build an auto-updating CMDB for all your hardware, software, and SaaS quickly
and easily.

Explore ITAM


Freshservice for Business Teams


STREAMLINE PROCESSES ACROSS DEPARTMENTS

IT, HR, Facilities, Legal - extending Freshservice across business teams
eliminates the need for multiple tools, all while delivering your employees a
consistent service environment.

Explore Business Teams


Project Management


PLAN AND IMPLEMENT PROJECTS EASILY

With Freshservice, you can create templates for agile and waterfall projects
from scratch or from existing tickets. Our native AI will report on resources,
timelines, and even predict project outcomes.

Explore Project Management


Integrated platform


A PLATFORM THAT GETS EVERYONE ON THE SAME PAGE

Eliminating silos leads to greater visibility which leads to faster resolutions.
Integrating service management on a single platform accomplishes all of the
above. Did we mention it reduces costs too?

About our platform




WE LOVE OUR CUSTOMERS. HAPPILY, THE FEELING IS MUTUAL.

If another organization is frustrated with their current ITSM tool and wants a
breath of fresh air, then Freshservice is there ready and waiting.

Adam Le FeuvreProduct Manager, M&C Saatchi
Read story



We’ve seen infinite improvements in our service desk with Freshservice. Being an
evidence-based business, Freshservice helps us drive intelligent decisions by
letting us track data.

Kimberly StricklandCC Innovations Manager
Read story



If you want to organize the work well, transparency and structure is a
prerequisite. Freshservice offers us that transparency. We no longer need
face-to-face work meetings to distribute the workload, we do it in Freshservice.

Benjamin MuratetVP RevTech and Distribution, Radisson Hotels
Read story



I was surprised at the speed of implementation. Freshservice was available the
next day and ready to use in under a week.

Craig BellIT Service Director, Cordant Group
Read story



We have found great value in Freshservice’s configurable workflows, unified
portal and the ability to set up the platform in local languages. We believe
this will help the way we manage incidents across our locations to provide the
best experience for our customers.

Anne-Marie LetourneauInternational Operations Project Manager, HelloFresh
Read story





RECOMMENDED BY LEADING INDUSTRY EXPERTS




SEE WHY BUSINESS TEAMS CHOOSE FRESHWORKS

Experience the everyday excellence of a unified, AI-powered solution to all your
business needs

Start free trialRequest demo

Contact Freshworks+1 (855) 747 6767 or sales@freshworks.com
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