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CYBER-CRIME

1


CROOKS STOLE PERSONAL INFO OF 77K FIDELITY INVESTMENTS CUSTOMERS

1


BUT HEY, NO WORRIES, THE FIRM CLAIMS NO EVIDENCE OF DATA MISUSE

Jessica Lyons
Thu 10 Oct 2024 // 21:30 UTC




Fidelity Investments has notified 77,099 people that their personal information
was stolen in an August data breach. 

The mega asset manager has not disclosed what data the digital crooks nabbed,
but assured customers that the security snafu "did not involve any access to
your Fidelity account(s)."

In a letter sent to affected individuals, Fidelity said the break-in happened
between August 17 and August 19 when "a third party accessed and obtained
certain information without authorization using two customer accounts that they
had recently established." [PDF]



The financial firm did not answer The Register's specific questions, including
how the attack happened and what personal details were stolen.




In a statement emailed to The Register, a Fidelity spokesperson repeated the
breach disclosure statement, and told us: "We are notifying individuals as
appropriate and providing them credit monitoring resources. We recognize our
customers may have questions about this event and we have resources in place to
assist them. Fidelity takes its responsibility to serve customers and safeguard
information seriously."

Fidelity noted that it spotted the intruders on August 19, and took "immediate"
actions to kick them out of its IT systems. It also hired an external security
firm to investigate the breach. Fidelity claims the information obtained by the
data thieves only "related to a small subset of our customers."



For context: the asset manager says it has more than 51.5 million individuals as
customers, and manages employee benefit programs for about 28,000 businesses
across 11 countries. As of June, Fidelity had about $5.5 trillion in customer
assets under management, and around $14.1 trillion in assets under
administration.

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The brokerage says it is "not aware of any misuse" of customers' personal
information because of the security breach. However, it has offered anyone
affected two years of free credit monitoring.

In March, Fidelity Investments Life Insurance notified nearly 30,000 customers
that criminals accessed their personal and financial information after breaking
into Infosys' IT systems in the fall. During that third-party breach, the crooks
made off with Fidelity customers' bank account and routing numbers, credit card
numbers and security or access codes. ®

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