www.amazon.com Open in urlscan Pro
2600:9000:20ae:6c00:7:49a5:5fd3:b641  Public Scan

Submitted URL: https://www.amazon.com/gp/f.html?C=3NMUGRJ46TVE2&K=1CG0K5BJXA91X&M=urn:rtn:msg:20240512215340b246b42672544c64867f507f7c...
Effective URL: https://www.amazon.com/ask/guidelines/seller/ref=pe_527950_119438850_gl
Submission: On May 14 via manual from IN — Scanned from DE

Form analysis 2 forms found in the DOM

Name: site-searchGET /s/ref=nb_sb_noss

<form id="nav-search-bar-form" accept-charset="utf-8" action="/s/ref=nb_sb_noss" class="nav-searchbar nav-progressive-attribute" method="GET" name="site-search" role="search">
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          <i class="nav-icon"></i>
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        <label id="searchDropdownDescription" for="searchDropdownBox" class="nav-progressive-attribute" style="display:none">Select the department you want to search in</label>
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          <option value="search-alias=automotive-intl-ship">Automotive</option>
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          <option value="search-alias=stripbooks-intl-ship">Books</option>
          <option value="search-alias=fashion-boys-intl-ship">Boys' Fashion</option>
          <option value="search-alias=computers-intl-ship">Computers</option>
          <option value="search-alias=deals-intl-ship">Deals</option>
          <option value="search-alias=digital-music">Digital Music</option>
          <option value="search-alias=electronics-intl-ship">Electronics</option>
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          <option value="search-alias=hpc-intl-ship">Health &amp; Household</option>
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          <option value="search-alias=digital-text">Kindle Store</option>
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          <option value="search-alias=music-intl-ship">Music, CDs &amp; Vinyl</option>
          <option value="search-alias=pets-intl-ship">Pet Supplies</option>
          <option value="search-alias=instant-video">Prime Video</option>
          <option value="search-alias=software-intl-ship">Software</option>
          <option value="search-alias=sporting-intl-ship">Sports &amp; Outdoors</option>
          <option value="search-alias=tools-intl-ship">Tools &amp; Home Improvement</option>
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</form>

Name: ue_backdetect get

<form name="ue_backdetect" action="get"><input type="hidden" name="ue_back" value="2"></form>

Text Content

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Deliver to Germany

All
Select the department you want to search in All Departments Arts & Crafts
Automotive Baby Beauty & Personal Care Books Boys' Fashion Computers Deals
Digital Music Electronics Girls' Fashion Health & Household Home & Kitchen
Industrial & Scientific Kindle Store Luggage Men's Fashion Movies & TV Music,
CDs & Vinyl Pet Supplies Prime Video Software Sports & Outdoors Tools & Home
Improvement Toys & Games Video Games Women's Fashion
Search Amazon


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Seller Answer Guidelines

Why am I receiving customer questions?

A customer recently asked a question about one of your products. To ensure that
our shoppers have information to make an informed buying decision, we route
these questions to people who we think may be best able to answer . When we
believe that the question would be best answered by the product's seller, we
will route the question to you. Your answer should help inform the customer.

Why should I answer?



 * People like to be informed before making purchase decisions. When you provide
   customers with answers, you help ensure their shopping experience is a great
   one by getting them the information they want. In addition to improving their
   shopping experience, getting a quick answer to a question makes customers
   more likely to buy than customers who did not get an answer.
 * We display previous questions and answers about the product so future
   visitors can also benefit from viewing your answers.



Do I have to answer?

No. While we encourage our sellers to provide world class customer support for
all the products they sell on our platform, you are not obligated to participate
in this feature. Your participation and responses do not affect your seller
ratings or other metrics. If you do not know the answer to the question, we ask
that you refrain from responding. Content that does not answer the question will
be removed from the website.

How do I turn off email notifications?

If you decide that you no longer want to receive question notifications, you can
always unsubscribe by clicking on the opt-out link at the bottom of the email.

Do you expose my email address or other contact information to the customer?



 * We do not give your email address to Amazon customers when you respond to
   customer questions. To acknowledge your response, your answer will have a
   "seller answer" label and a link to your seller profile page.
 * If the customer wants to reach you directly, you should encourage them to
   contact you through the 'Contact the Seller' link.



How should I answer?

We want customers to get the information they need to make an informed buying
decision, and we'd love your help doing that. Seller answers are most effective
when they follow these guidelines:

 * Be informative: Directly answer the customer's question by providing
   information about the product or purchasing process. Remember that answers
   are shown publicly and also help other customers make informed buying
   decisions.
 * Be specific: Your answer should be tailored to the question. It is more
   helpful to personalize the answer to the experience of the asking customer
   and answer specific concerns than to provide a boilerplate response.
 * Be respectful: Sincerely attempt to help the asking customer or other
   customers reading the answer.



What's not allowed?

Amazon is pleased to provide this feature for you to share your knowledge and
expertise as the seller of the product. To retain this privilege, all we ask is
that you follow a few simple guidelines.

What not to include:

 * Responses that do not contain an answer. If you receive a question that you
   are unable to accurately answer, simply ignore the question.
 * Boilerplate responses on multiple questions. It is more helpful to tailor
   your answer to each question.
 * Links to any website, including your own, for promotional or malicious
   purposes. Website links to better explain answers, such as directing the
   customer to supporting pictures or owners' manuals, are allowed only when
   clarifying an answer.
 * Ongoing support dialogues. You should either attempt to answer the question
   with best intent or not answer at all.
 * Content that impersonates any other person or entity. Answer only as a
   representative of your store.
 * Seller logos if they contain or display a link to the seller's website.
 * Any marketing message or promotion.
 * Any promotion for additional products or referral to third-party products or
   promotions.
 * Profanity, obscenities, or spiteful remarks.
 * Insults of other groups or individuals.
 * Personal information including phone numbers, e-mail addresses, or physical
   addresses.
 * Commercial content such as advertising, promotions, or solicitations.
 * Content that infringes the intellectual property rights or other proprietary
   rights of others, including copyright, trademark, patent, or trade secrets.
 * Content that would violate or facilitate the violation of any applicable law
   or your seller agreement.

We review each seller answer to ensure it meets the standards above. If an
answer violates any of these guidelines, it will be removed from the website. We
may stop sending you questions from customers if you repeatedly violate our
guidelines, which are subject to change.





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