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Create more repeat buyers with great CX -

Explore how
 * Why Acquire?
 * Solutions
   * Conversational CXCreate memorable moments.
   * Live ChatConnect in real time.
   * Centralized WorkflowsGet more done with automation.
   * CobrowseGuide visitors on your website.
   * Business AnalyticsBoost team performance and CSAT.
   * Video ChatLaunch video calls instantly.
   * The Acquire PlatformAlways keep pace with the latest in CX.
   * ChatbotBuild no-code bots for every occasion.
 * Pricing
 * Resources
   * Customer StoriesSee how we’re helping improve CX
   * BlogInsights on all things digital CX.
   * LibraryGuides, ebooks, factsheets, and more.
   * TemplatesHandy resources for you to Ctrl+C.
   * Webinars & EventsIdeas, tips & know-how from experts.
   * Help DocsHelp yourself learn our platform.
 * Log in
 * Book a Demo


COBROWSING SOFTWARE


COBROWSE YOUR WAY TO BETTER DIGITAL EXPERIENCES

View and interact with your customers’ browsers when they get stuck. Show and
tell at its finest.

Book a Demo

TRUSTED BY HUNDREDS OF
COMPANIES ACROSS THE WORLD

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WHAT IS COBROWSING? TROUBLESHOOT COLLABORATIVELY
ON-SCREEN

Acquire Cobrowse enables two-way, browser-based interaction, without downloading
any software. Easily start a cobrowse session with your customer's permission to
point, click, and annotate anywhere on your website or mobile app.

Read the guide


OH, THE PLACES YOU’LL GROW

Open the door to more business and satisfy your customers
at scale with cobrowsing solutions.

66 %

Companies decrease the time they spend helping customers open online accounts by
66%.

61 %

Teams resolved 61% of common inquiries online with cobrowsing for customer
support.

4.1STARS

The average customer satisfaction rating is 4.1 stars on interactions involving
cobrowse.


COBROWSE SOFTWARE FOR BUSINESS SECURE AND ENGAGING

Create more real time digital customer experiences without sacrificing data
security standards.

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Control what is shared Let live agents see only what customers want to show.
Mask specific elements of a page, like credit card input fields. Acquire’s
browsing tools meet all major data and security regulations.

Combine tools for maximum engagement Increase conversion rates and overall
satisfaction by pairing collaborative browsing with live chat or video chat to
create a richer customer experience.


COBROWSE SOFTWARE FOR CUSTOMER EXPERIENCE EASY TO USE FOR AGENTS AND CUSTOMERS

Elevate your online support and sales with mobile-friendly cobrowsing software.

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Visually guide the way No downloads or complex setup required from customers.
Make it easy for them to get unstuck by using highlighter and marker tools.

Support your customers entirely on mobile Help your customers on the go with
mobile cobrowsing in-app on iOS and Android. Acquire is the only solution that
provides a mobile SDK for shared browsing and more.






WHY COBROWSING? ENJOY THE BENEFITS OF COBROWSING

Use cobrowse to reduce handle time, improve first-call resolution, increase
online conversions, and improve customer satisfaction.

Resolve issues faster

Save customers from explaining the problem and spend time solving it instead.

In-platform support

Proactively support customers with cobrowse in your product, app, or platform.

Boost CSAT

Reduce frustration by taking over for your customers when they get stuck.

Seamless for users

Choose from a range of ways to cobrowse, including by phone, in silent mode, and
more.

No downloads

Unlike screen share, cobrowse is browser-based and doesn’t require customers to
download anything.

Multi-tab support

Cobrowse beyond one website. Whitelist multiple domains to enable customers to
navigate freely.


GO BEYOND COBROWSING

Communication comes alive when cobrowsing is paired with live chat, video chat,
and phone–in a full customer experience platform.

Learn More


COBROWSE FOR
CUSTOMER SUPPORT

See what your customers see so you can better respond to issues. Support
customers through a range of processes and personalize the support experience
based on your customer’s situation.


COBROWSE
FOR SALES

Bring product demos and sales presentations to life. Decrease cart abandonment
by helping customers with product selection and assisting with order forms.


VISUAL ENGAGEMENT SOFTWARE HOW IS COBROWSING DIFFERENT
FROM SCREEN SHARE?

Both tools are used by customer service teams to share web pages and guide
customers, but cobrowse is superior in a few key ways.

It’s faster

Launch in a few clicks, instead of wasting precious time navigating off-page to
set up screen share.

It’s safer

Agents see only the page they're permitted to – and no other tabs, pages, and
apps, unlike screen sharing.

It’s a better user experience

No download means sessions can be immediately initiated in-chat or by calling
your team with a unique code.

It’s part of an engagement platform

Acquire is integrated with your other customer communication tools, making it
easy to navigate between them.


LEVEL UP YOUR CUSTOMER
EXPERIENCE WITH COBROWSING

Need to see it to believe it? Let us show you how cobrowsing powers online
support.

Book a Demo

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