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POST /ca/en/SearchResults.page

<form id="ups-header_search" class="header-search" role="search" method="post" action="/ca/en/SearchResults.page">
  <div class="input-group dropdown"><label id="search-label" for="ups-mainNav-search" class="sr-only">Track a package or search</label><span class="icon ups-icon-search" aria-hidden="true"></span><input id="ups-mainNav-search" type="search"
      class="search-field" name="q" autocomplete="off" placeholder="Track a package or search" data-toggle="dropdown"><button type="button" class="ups-header_search_close barcode_icon d-block d-lg-none" style=""><span class="icon ups-icon-camera"
        aria-hidden="true"></span><span class="sr-only">Scan Barcode</span></button>
    <div class="dropdown-menu suggestion-menu" aria-labelledby="popular-searches">
      <div class="dropdown-header" id="popular-searches">Popular Links and Searches</div>
      <a aria-label="Popular Term claim" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/support/file-a-claim.page" data-utg-internal-search="Y">claim</a><a aria-label="Popular Term supplies" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/shipping/order-supplies.page" data-utg-internal-search="Y">supplies</a><a aria-label="Popular Term billing" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/business-solutions/ups-billing.page" data-utg-internal-search="Y">billing</a><a aria-label="Popular Term tracking" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/support/tracking-support.page?" data-utg-internal-search="Y">tracking</a><a aria-label="Popular Term pickup" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/business-solutions/pickup-dropoff-options.page" data-utg-internal-search="Y">pickup</a><a class="dropdown-item popular-search ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Search Term" data-utg-on-site-search-assist-src="Popular Terms" data-utg-on-site-search-assist="signature" href="#" data-search="signature" aria-label="Search for signature" data-utg-internal-search="Y"><span class="icon ups-icon-search" aria-hidden="true"></span> signature</a><a class="dropdown-item popular-search ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Search Term" data-utg-on-site-search-assist-src="Popular Terms" data-utg-on-site-search-assist="my choice" href="#" data-search="my choice" aria-label="Search for my choice" data-utg-internal-search="Y"><span class="icon ups-icon-search" aria-hidden="true"></span> my choice</a><a aria-label="Popular Term customs" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/support/international-tools-resources.page" data-utg-internal-search="Y">customs</a><a aria-label="Popular Term infonotice" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/support/tracking-support/where-is-my-package/how-to-use-infonotice.page" data-utg-internal-search="Y">infonotice</a><a aria-label="Popular Term change delivery" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/support/tracking-support/change-delivery-options.page" data-utg-internal-search="Y">change delivery</a>
    </div>
  </div><button class="ups-cta ups-cta-primary search-submit-btn" type="submit">Search<span class="icon ups-icon-right-arrow" aria-hidden="true"></span></button><button id="ups-header_search-close" class="ups-header_search_close" type="button"><span
      class="icon ups-icon-close" aria-hidden="true"></span><span class="sr-only">Close</span></button>
</form>

Text Content

 * Locations

 * Alerts
 * Canada - English
    * Canada - English
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 * About UPSOpen the link in a new window

Skip To Main Content
 * About UPSOpen the link in a new window
 * Canada - English
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    * Canada - Français
   
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 * Shipping
   
   
   SHIPPING
   
    * Create a Shipment
    * Calculate Shipping Cost
    * Schedule a Pickup
    * Find a Location
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    * Packaging and Shipping Supplies
    * Open an Account To Save Up To 52%
   
    * Manage Customer Orders
    * How to Ship a Package
    * International Shipping
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    * Shipping Services
    * Go to Shipping Support

 * Tracking
   
   
   TRACKING
   
    * Track a Package
    * View All Shipments
    * Manage with Quantum View
   
    * Change a Delivery
    * Go to Tracking Support

 * Business Solutions
   
   
   BUSINESS SOLUTIONS
   
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    * Small Business Solutions
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    * Manage Shipments for Large Enterprises
    * Understand and Pay Bills
    * File or View a Claim
   
    * Pickup and Drop-off Options
    * Simplify Returns

 * Support
   
   
   SUPPORT
   
    * Understand and Pay Bills
    * Manage Your Profile
    * File or View a Claim
    * Contact Us
   
    * Tracking Support
    * Shipping Support
    * International Tools and Resources

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 1. Home
 2. Understand and Pay Bills


MANAGE BILLING AND INVOICES

Whether you need to pay a shipping bill or manage multiple invoices, we have
convenient and secure tools that make it easy.




WHAT DO YOU WANT TO DO TODAY?


PRE-PAY IMPORT OR COD CHARGES

If you need to pay charges for a package being delivered to you, you can view
and pay using the Tracking or InfoNotice number.

Go to Tracking


PAY AN INVOICE

Our Pay Now app is the easiest and safest way to quickly pay a bill you
received.

Go to Pay NowOpen the link in a new window


MANAGE YOUR BILLS

The UPS Billing Center lets you review, manage, pay or even dispute your bills.

Go to Billing CenterOpen the link in a new window


YOUR ONE-STOP SHOP FOR BILLING



View invoices, manage payment methods and pay bills, all on one dashboard. The
UPS Billing Center makes it easy, whether you have one shipping account or many.

Enroll Your AccountOpen the link in a new window

Learn more about the benefits of a UPS shipping account.


MORE BILLING TOOLS


RECEIPTS FOR PREPAID PACKAGES

Did you create a shipping label on UPS.com and prepay using your credit card or
digital payment account?

Go to Shipping History


CONTROL INBOUND CHARGES BILLED

Manage shipping charges billed to your UPS account by others. Set preferences in
the Manage Inbound Charges tool to create a list of approved or denied shippers.

Manage Inbound Charges


ELECTRONIC DATA INTERCHANGE (EDI)

Incorporate billing information into your existing EDI infrastructure.

Go to EDI


NEED HELP?


DOMESTIC BILLING

1-888-592-6188


IMPORT BILLING

1-888-520-9090


CUSTOMER SERVICE

1-800-742-5877

Show MoreShow Less




STAY SAFE — AVOID FRAUD AND SCAMS

Received a text, call or email that seems suspicious? Don’t respond to it.

Tips To Avoid Fraud

 * Understanding My Bill
 * Payments, Invoices, & Receipts
 * Disputes, Credits & Refunds
 * Billing Center


UNDERSTANDING MY BILL

I received a text, call or email that seems suspicious. What should I do?

Don’t respond to it! Visit the UPS.com Protect Yourself from Fraud and Scams
page to learn best practices to help avoid fraud.

If the message says funds are required for package delivery, remember only a few
packages require money for delivery: Collect on Delivery (COD) packages and
import packages with duties or taxes due. Tracking your package is the safest
way to see if any fees are due.

There is a charge on my invoice that I do not recognize or do not understand.
How can I get more information?

You can learn more about how UPS costs & rates are calculated with our Daily
Rate & Service Guide. Refer to page 128 for a list of the most common
value-added services and charges you might find on your invoice. If you still
have questions, call the billing support phone number printed on your invoice.

I do not have a UPS account but received an invoice in the mail. Why am I being
billed?

The two most common reasons UPS bills a customer who does not have an account
are:

 1. We delivered a package to you that had import duties and taxes that you are
    required to pay.
 2. You shipped a package on UPS.com and paid using your credit card or PayPal
    account, and there are adjusted shipping charges that need to be paid for
    that package.

If you received an invoice that does not seem to be covered by one of these
scenarios, you may call the billing support number printed on your bill for more
information.

I am being billed a "missing PLD fee". What is that?

The UPS Terms and Conditions of Service specify that when you ship a package you
must electronically send us information about the package that we call "PLD" for
Package Level Detail. If PLD is not received by UPS, a processing fee is
applied.

If you have been billed a missing PLD fee for a package you do not recognize or
do not believe was shipped by your company, please call the billing support
number printed on your bill.

How can I avoid late payment fees?

The easiest way to avoid late payment fees is to enroll in the UPS Billing
Center so you receive your invoices electronically, avoiding days in transit for
postal delivery. Paying your invoice electronically (either in the Billing
Center or with our Pay Now feature) will also eliminate days required to deliver
and manually process your check.

Why are packages sometimes not billed the same week that I ship them?

Most packages are billed after they are delivered, so they don't always show up
on your bill the same week that you shipped them.


PAYMENTS, INVOICES, & RECEIPTS

How can I pay my UPS invoice?

We recommend making payments using one of our convenient online payment tools:

 * You can make a one-time payment of a UPS invoice using our Pay Now feature.
   No enrollment or login is required; just enter the information from the
   invoice you want to pay, then provide a payment method.
 * Or, if you receive regular invoices for your UPS package (6-digit) or UPS
   Supply Chain Solutions® (9-digit) account, you may prefer to enroll in the
   UPS Billing Center. ’ll need a copy of a recent invoice for each account you
   wish to enroll.

How can I pay COD charges or import charges (duties & taxes) so that UPS can
deliver my package?

When COD charges or import charges need to be paid prior to delivery, the
tracking page on UPS.com will display a "Pay Now" link enabling you to make
payment.

If you are not expecting a COD or import package, be extra cautious of any
message saying that funds are required for package delivery. Only a few packages
require money for delivery: Collect on Delivery (COD) packages and import
packages with duties or taxes due. Tracking your package is the safest way to
verify if any fees are due. Visit our Protect Yourself from Fraud and Scams page
to learn best practices to help avoid fraud.

I paid for my shipment when I printed my label on UPS.com. How do I get a
receipt?

If you have a UPS.com username and you were logged in when you created your
shipping label, then your shipment was saved in your Shipping History. Simply
locate the shipment in your list, and use the menu to retrieve your receipt.

How can I have my payment terms extended so I don't keep getting late fees?

The easiest way to avoid late payment fees is to enroll in the UPS Billing
Center so you receive your invoices electronically, avoiding days in transit for
postal delivery. Paying your invoice electronically (either in the Billing
Center or with our Pay Now feature) will also eliminate days required to deliver
and manually process your check.

If you still feel you need to have your payment terms adjusted, contact the UPS
sales executive responsible for your account. If you do not have a sales
executive assigned, you may contact the billing support phone number printed on
your invoice.

How can I pay UPS by sending an ACH credit or wire transfer?

Thank you for your interest in paying UPS electronically. We recommend making
payments using one of our convenient online payment tools:

 * You can make a one-time payment of a UPS invoice using our Pay Now feature.
   No enrollment or login is required; just enter the information from the
   invoice you want to pay, then provide a payment method.
 * Or, if you receive regular invoices for your UPS package (6-digit) or UPS
   Supply Chain Solutions (9-digit) account, you may prefer to enroll in the UPS
   Billing Center. You’ll need a copy of a recent invoice for each account you
   wish to enroll.
 * However, if you prefer to send us an ACH payment or wire transfer directly
   from your bank or bill payment software, please contact our ACH Team at
   paymentplansetup@ups.com for instructions.

How can I get a copy of my invoice?

If you are signed up for the UPS Billing Center, your invoices are available
there for 56 weeks after the date it was issued.

If you need a duplicate copy of an invoice and are not signed up for the Billing
Center, reach out to the billing support team at 1-888-592-6188 (for domestic &
export invoices) or 1-888-520-9090 (for import invoices).


DISPUTES, CREDITS & REFUNDS

I am being billed for packages I did not ship. I think someone is using my UPS
account without my authorization. How can I report fraud?

Log in to the UPS.com Protect Yourself from Fraud and Scams page and click the
Email UPS button.

Can I get a refund for a package that was delivered late?

Packages covered by the UPS Service Guarantee may be eligible for a Guaranteed
Service Refund (GSR) when delivered late. The payer may request a GSR in the
Billing Center on the Dispute & Refund History page. If you do not have a UPS
account, or are otherwise unable to enroll in the Billing Center, you may
request a GSR by calling 1-800-PICK-UPS (1-800-742-5877).

My invoice did not calculate my incentives/discounts correctly. How can I get it
corrected?

If your incentives/discounts were provided to you by a UPS sales executive,
please contact sales about the issue. If you obtained your discounted rates
using the self-service portal on UPS.com, please contact the billing support
number printed on your invoice to request an adjustment.

There is a charge on my invoice that is not correct. How can I dispute the
charge?

You may dispute a charge in the Billing Center. Simply locate the charge you
believe is incorrect then click Dispute in the Actions menu. Refer to the
Billing Center Help & Support Center for detailed instructions.

If the invoice you need to dispute is not available in the Billing Center, you
may dispute a charge by calling the billing support phone number printed on your
invoice.

My business has more than one UPS account and we have charges that were billed
to the wrong one. How can get these charges rebilled to the correct account?

This can be resolved by submitting a dispute in the Billing Center and selecting
"incorrect account billed" as your dispute reason. Refer to the Billing Center
Help & Support Center for detailed instructions.

If the invoice with the mis-billed charge is not available in the Billing
Center, you may request a correction by calling the billing support phone number
printed on your invoice.

There is a charge on my invoice that I do not recognize. How can I get it
removed?

You may dispute a charge in the Billing Center. Simply locate the charge you
believe is incorrect then click Dispute in the Actions menu. Refer to the
Billing Center Help & Support Center for detailed instructions.

If the invoice you need to dispute is not available in the Billing Center, you
may dispute a charge by calling the billing support phone number printed on your
invoice.


BILLING CENTER

Our Billing Center administator has left the company. How do I continue to
access and use the UPS Billing Center?

The best way to ensure continued service within the UPS Billing Center is to
proactively work with the administrator to assign a backup or secondary
administrator. The Billing Center supports multiple administrators, so we
strongly encourage you to assign administrator rights to more than one user.

Sometimes, however, an administrator will leave the company unexpectedly. When
this happens, you may contact the UPS.com Technical Support team at
1-888-877-8324. Before calling, the previous administrator’s UPS.com Username
and email address, as well as the UPS.com Username and email address of the
individual who will become the new administrator.

Why can't I pay my Billing Center invoice using a Credit Card?

The payment terms for some UPS accounts do not allow for invoices to be paid
using a credit card. In such instances, the Billing Center will permit payments
with your bank account (ACH) or a debit card.

If you feel you need to have your account payment terms changed to allow credit
card payments, contact the UPS sales executive responsible for your account. If
you do not have a sales executive assigned, you may contact the billing support
phone number printed on your invoice.

What do I need in order to enroll in the UPS Billing Center?

Enrolling one or more UPS small package or UPS Supply Chain Solutions® accounts
takes just a few minutes. Here is what you'll need:

First, you will need to make sure you have a Username (and password) to login to
UPS.com. Sign up here if you don't already one.

Next, you need a recent invoice for the account you want to enroll. The invoice
must be one of the last three billed to your account and cannot be older than 45
days. During enrollment, you will be asked to provide several pieces of
information from that recent invoice so we can make sure you are an authorized
user of the account.

 * Account Number
 * Invoice Number
 * Invoice Date
 * Amount Due
 * Control ID (a security code printed near the top-right corner of the first
   page)

Make sure to enter each value exactly as shown on the invoice. Once you’ve done
so, you will be enrolled and have access to the Billing Center.

Enroll Now

Note: Only one person may enroll an account in the Billing Center. If someone
else at your company has already enrolled the account, you may contact that
person and they can add you as an authorized Billing Center user for the
account.

Why are there no column headers when I open my 250-column CSV invoice?

The 250-column CSV invoice is a standardized UPS Billing Data format that is
primarily used by UPS customers to import billing data into their accounting
systems and databases. This format omits column headers so that it can be more
easily imported into those systems. For details about the 250-column UPS Billing
Data format, please download our Billing Data Dictionary. And if you'd like to
insert column headings into the CSV file, you can download the header row from
the Billing Center Help & Support page.

Note: Many customers find the 32-column summary CSV invoice to be a better
alternative to the 250-column format. While a little less detailed, it includes
all the same charges and can be easier to use.

Why am I unable to pay my invoices on the Billing Center?

Some invoices are labeled as 'Not Payable Online' in the UPS Billing Center due
to the way the account has been set up. The most common examples are accounts
that have been set up on a consolidated payment plan (multiple accounts that are
billed together and must be paid together) and accounts that have been set up to
automatically debit your credit card or bank account.

If your invoices are labeled 'Not Payable Online' and you prefer to pay future
invoices in the Billing Center, contact the UPS sales executive responsible for
your account. If you do not have a sales executive assigned, you may contact the
billing support phone number printed on your invoice.

I enrolled my UPS Supply Chain Solutions account in the Billing Center, why can
I not see any of my previous invoices?

Only UPS Supply Chain Solutions invoices billed after your enrollment date are
available in the UPS Billing Center. Any invoices billed prior prior to
enrollment were mailed to your billing address and can be paid using the
remittance details printed on the invoice.

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