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Marketplace


MarketplaceAppsLovely Views


LOVELY VIEWS

Get a better perspective


(21)
See 19 reviews
Free trial

 * DESCRIPTION

 * HOW TO INSTALL


OVERVIEW

 * Quick access to all views via a tree-like hierarchical list.
 * Integrated search, with easy access to recent searches and the ability to
   save searches to re-use later.
 * Enhanced ticket previews. Get more information quicker, without having to
   open tickets.
 * Advanced ticket merging interface that gives you more control over how ticket
   data is merged.
 * Improved bulk ticket editing dialog, with support for macros.
 * More control over view results. Customize how many tickets are displayed on
   each page and use additional fields for sorting.

Lovely Views is the feature packed alternative to standard Zendesk views. If
you've got a lot of ticket views to manage or have ever felt limited by standard
views, then you've come to the right place.

The standard views list in Zendesk only shows an agent a max of 20 views. To see
the rest, agents need to click on "More" and are taken away from the views
interface. This is inefficient and can really slow agents down if they regularly
switch between more than a few views. Lovely Views changes this by displaying
all available views in a single, easy to use panel. Lovely Views allows you to
categorize your views into hierarchical tree-like folders, which reduces clutter
and makes it easier for your agents to quickly access the views they require.

Lovely Views also comes with integrated search. Agents can perform searches
directly within the app, with the results presented in the same familiar way as
views. Unlike the Zendesk's standard search, Lovely Views keeps track of recent
searches and allows you to save them for re-use later. This makes it simple to
execute advanced search queries without having to re-type them over and over.

Lovely Views now comes with enhanced ticket previews, which are enabled by
default. When hovering over a ticket, you'll be able to see more detail about a
ticket, including the full list of comments, the date the ticket was
created/last updated, and any groups, channel, or tags associated with the
ticket. As well, many fields are also clickable. This allows you to quickly load
similar tickets and/or related information.

The ticket merging interface in Lovely Views has been improved to give you more
clarity and control over the process. Merge tickets in the standard Zendesk
manner or use the custom merge feature to fine tune how the merged ticket data
is combined into a new ticket. We’ve also added an option that allows you to
prevent agents from merging tickets that are not all from the same requester.

Lovely Views also features an improved bulk editing interface.

This is only the tip of the iceberg. Lovely Views provides dozens of other
improvements and time-savers that over time, can result in big productivity
gains. Read more at Lovely Views's home page.

Differences between Lovely Views, Lovely Views Classic (v1) and the built-in
views interface are on this page.

User Guide.

Brought to you by Lovestock & Leaf. www.lovestockleaf.com

Looking for a good deal on large agent numbers? Don't want to use credit card
for payment? Want to pay annually instead of monthly, by credit card or bank
transfer? Need advice on how to implement this app into your Zendesk workflow?
Or any other enquiry, feel free to contact us at apps@lovestockleaf.com



APP DETAILS

Works with
Support
Installs
500+
Author
Lovestock & Leaf
Version
3.3.3
Price (USD)
Free 14-day trial, then $1.95 per agent, per month
Support
Contact UsWebsite

Apps install directly into your account


WHAT PEOPLE ARE SAYING

5.0

(21)
Sign in to review

19 REVIEWS

ANDREW PIETROBONO


5 months ago

We love Lovely Views! It helps us increase view maximums for Agents, organize
views into hierarchies by shift/department, and helps Managers see a more
elevated view of their team. The Lovely View Support team is truly the most
responsive and engaging group that is happy to help out at any point :).

KEN TSANG


6 months ago

Unlocks the true power of Zendesk with not just more views, but view
hierarchies/groups, more powerful searches, better merging and bulk edits,
mouseover previews, and more! We couldn't live without these awesome features.
Plus their support team is super responsive. Must Download!

MICHELLE S.


8 months ago

We have several teams and many, many views and this app has been absolutely
essential to us! The service team is lightning fast and the app is very
reliable. Absolutely recommended!

ANONYMOUS


9 months ago

Couldn't handle our usual processes with out this app! It's very accomodating
and allows us the flexibility we need in our daily tasks and handlings. Their
staff are always super quick and friendly in their responses. 10/10 without a
doubt!

MONIKA SLACK


about 1 year ago

It's a Must-Have if you are working with many Zendesk views. It is easy to use
and it gives an option to force Play Mode - Guided mode as well (which is a very
useful feature to our organisation). The Lovely Views Plus Team is super quick
and very helpful. Thank you! Monika

Displaying 5 of 19 ratings

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