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Effective URL: https://www.la-z-boy.com/content/CustomerCare/parts-warranty?cid_medium=email&cid_source=eloqua&cid_campaign=FTR&email=6e...
Submission: On November 07 via api from US — Scanned from DE
Effective URL: https://www.la-z-boy.com/content/CustomerCare/parts-warranty?cid_medium=email&cid_source=eloqua&cid_campaign=FTR&email=6e...
Submission: On November 07 via api from US — Scanned from DE
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* Store Locator
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* Free Swatches
* Design Services
DESIGN SERVICES
View all Design Services
From small updates to a transformation, our FREE Design Services help you get
the look of your dreams.
LET YOUR LOCAL TEAM HELP YOU
From small updates to a transformation, our FREE Design Services help you get
the look of your dreams.
Set Appointment
* Design Services
It's easy to create a look you'll love with our FREE Design Services.
* Design Stories
Every room has a story to tell. Our guests and designers share theirs.
* Meet our Designers
Our expert designers will guide you through every step.
* Customizations
Explore options and upgrades to personalize your comfort.
* 3D Planner
Design the perfect room and bring it to life with our 3D Room Planner.
* Fast and Easy Updates
Kristen Bell reveals her favorite style swaps and quick updates.
* Inspiration
INSPIRATION
View all Inspiration
Redecorating made easy. Create a look all your own.
LET YOUR LOCAL TEAM HELP YOU
From small updates to a transformation, our FREE Design Services help you get
the look of your dreams.
Set Appointment
* World Traveler
Create a rich and cultivated mood, no matter where you live.
* Ultramarine
Shades of blue and green for looks that bring to mind rolling waves, blue
skies and sun kissed beaches.
* Featured Collections
Take the guesswork out of room design with matching pieces for any space.
* Mid-Century Modern
With clean lines and timeless details, these mid-century modern looks are
here to stay.
* Dream in Style
Our versatile sleepers provide comfort around the clock and sweet dreams
through the night.
* Style Quiz
Receive a personal style analysis with furniture choices just for you.
* Search
Search What are you looking for? Search
TOP SEARCHES
* Recliners
* Stationary Sofas
* duo®
* FREE Design Services
* DESIGN SERVICES
From small updates to a transformation, our FREE Design Services help you
get the look of your dreams.
Design Services
* DUO®
It’s all about the unexpected details. Discover the new look of reclining
comfort with duo®.
Discover duo®
Press Enter to View Available Products
* Recliners
* Rocking
Upgrade your downtime with a stylish rocking recliner.
* Wall Recliners
Reclining comfort meets space saving convenience.
* Power Lift Chairs
Sit, stand or fully recline at the touch of a button.
* Swivel
A spin on comfort with our 360º swivel chairs.
* High Leg
Style and comfort with a modern high leg recliner.
* duo®
Rest, relax, and repeat in style with our duo® recliners.
* View All
Our superior recliner chairs come in various styles to complement any
room.
ARE YOU SITTING DOWN?
La-Z-Boy has reclining
and stationary styles too.
(This one’s taken.)
See the Styles
LIFT RECLINERS
The power to sit, stand
or fully recline at the
touch of a button.
Shop Lift Recliners
* Chairs
* Chair & A Half
A chair with room for two. Style with space to spare.
* Swivel
Take style for a spin with our standard 360º swivel chairs.
* Stationary
Designer-inspired accent chairs that make a statement.
* duo®
It’s a chair. It’s a recliner. It’s both! Make duo®? yours today.
* Sleepers
Rest easy with chic chairs that double as twin sleepers.
* Office Chairs
Designed to work overtime, these styles mean business.
* View All
Take a seat and instantly relax in one of our comfortable upholstered
living room chairs.
ARE YOU SITTING DOWN?
La-Z-Boy has reclining
and stationary styles too.
(This one’s taken.)
See the Styles
URBAN ATTITUDES
Create a one-of-a-kind room with our Urban Attitudes collection.
Shop Urban Attitudes
* Sofas
* Reclining
Love to lounge? Our reclining sofas offer next-level comfort.
* Sleepers
Our sleeper sofas are perfect for overnight guests.
* Stationary
From casual to contemporary, comfort never looked so good.
* duo®
With duo® you’ll never have to sacrifice style for comfort.
* View All
Sofa sets are the center of your living room.
WE SAVED YOU A SEAT
No matter what your
style or budget, La-Z-Boy
has a sofa for you.
Explore with Kristen
URBAN ATTITUDES
Create a one-of-a-kind room with our Urban Attitudes collection.
Shop Urban Attitudes
* Loveseats
* Reclining
Enjoy double the comfort with our dual reclining loveseats.
* duo®
Style. Comfort. Power. duo® has a lot to love.
* Stationary
With styles for every taste, our loveseats are a perfect fit.
* View All
With so many styles, leather and fabrics, you’ll find the perfect loveseat
sofa to take home.
DESIGN SERVICES
Our FREE Design Services help you get the look of your dreams.
Design Services
URBAN ATTITUDES
Create a one-of-a-kind room with our Urban Attitudes collection.
Shop Urban Attitudes
* Sectionals
* Reclining
Stretch out and lean back, these sectionals also recline.
* Stationary
Style that takes comfort and seating to the max.
* Sleepers
Dream bigger. These spacious sectionals double as sleepers.
* duo®
Meet duo®?. High-end style and unexpected reclining power.
* View All
Our sectional sofas and couches add space to your home.
CREATE A SECTIONAL
Sectionals are like building blocks for adults. Only much more comfortable.
See the Styles
URBAN ATTITUDES
Create a one-of-a-kind room with our Urban Attitudes collection.
Shop Urban Attitudes
* Home Accents
* Tables
Place a glass or serve up style with decorative accent tables.
* Ottomans
As stylish as they are versatile, our ottomans can do it all.
* Entertainment
In tune with today’s style our media consoles make a room.
* Lamps
Complete your look with our eclectic line of lamps.
* Pet Beds
With luxurious sleep surfaces and sturdy support, our pet beds fit every
pet sleep style.
* Benches
Define an entryway or accent any room with a stylish bench.
* View All
Find the perfect finishing touch. Our home accessories add fun and
function to any room.
DESIGN SERVICES
Our FREE Design Services help you get the look of your dreams.
Design Services
MATTRESSES
Enjoy a 100-night sleep trial and 10-year warranty. Oh, it also ships free to
your door!
Shop Mattresses Now
* Bedroom
* Beds
Create a restful retreat with a bed designed for comfort.
* Dressers
Show off your style inside and out with these dressers.
* Nightstands
Add practical style to your bedside with a nightstand.
* Mattresses
A complete, restful night’s sleep for side sleepers and back sleepers
alike.
* Chests
Every well-dressed bedroom needs vertical storage.
* Mirrors
Reflect your personality with striking accent mirrors.
* View All
With comfort and style our quality bedroom furniture is a dream come true.
DESIGN SERVICES
Our FREE Design Services help you get the look of your dreams.
Design Services
MATTRESSES
Enjoy a 100-night sleep trial and 10-year warranty. Oh, it also ships free to
your door!
Shop Mattresses Now
* Kitchen & Dining
* Dining Tables
Add flavor with tables in every shape and size.
* Dining Chairs
Spice up your dining table with chairs in every style.
* Dining Storage
Entertain with cabinets perfect for serving and storing.
* Barstools
Raise the bar on seating with versatile barstools.
* View All
Set the table in style with quality dining furniture perfect for every
space.
DESIGN SERVICES
Our FREE Design Services help you get the look of your dreams.
Design Services
URBAN ATTITUDES
Create a one-of-a-kind room with our Urban Attitudes collection.
Shop Urban Attitudes
* SALE
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* Parts & Warranty Information
PARTS & WARRANTY INFORMATION
PARTS & WARRANTY INFORMATION
If You Need Parts If You Need Service What to Expect Your Product ID Tag
FOR PARTS
Please enter your ZIP/Postal Code below. A list of your local La-Z-Boy stores
and their phone numbers will appear. Please call the store where you purchased
your furniture for more information about parts or the warranty.
ZIP/Postal Code
Watch the video
If you need help finding your Product ID Tag, please watch this video.
If you are not sure where you purchased your La-Z-Boy furniture, call our
Customer Care department at (800) 375-6890.
FOR SERVICE
Whether you are looking for a service technician or you are planning to do the
repair yourself, you will need to enter your ZIP/Postal Code below. Once you
have entered your ZIP/Postal Code, you will see a list of local stores. Please
call the store where you purchased your furniture to discuss your
service request.
ZIP/Postal Code
If you are not sure where you purchased your La-Z-Boy furniture, call our
Customer Care department at (800) 375-6890.
WHAT TO EXPECT
If Comfort Care is available for your product, please call the number provided
to speak with a La-Z-Boy representative. You may be asked to set up an
appointment, or send a picture of the problem via text or email. You will also
be asked if you would like to order parts to make the repairs yourself. (All
parts orders are subect to a shipping fee.)
YOUR PRODUCT ID TAG
The Product ID Tag has information you need to process your parts and service
request. See the diagram below to find the ACK Number, Style Number and Cover
Number. The Product ID Tag is located on the underside of your furniture. If you
need help locating it, please watch this video.
Watch the video
HELPFUL INFORMATION
To expedite the call with your store, please have the following information
available.
--------------------------------------------------------------------------------
* Briefly describe the issue.
* Are you looking for a service technician or a self-repair?
* Acknowledgment number ("ACK/LINE/ITEM" from your Product ID Tag).
* Style number ("STYLE" from your Product ID Tag).
* Fabric number ("COVER" from your Product ID Tag).
* Delivery date.
* Original purchase receipt.
LIMITATIONS APPLICABLE TO ALL WARRANTIES
All warranties are to the original purchaser from authorized dealers only.
Warranties are not transferable. Proof of purchase is required for all claims.
All warranties are limited to manufacturing and material defects that appear
under normal, residential use. Additional limitations described herein apply.
Warranties are for repair, replacement, or substitution only, in La-Z-Boy’s sole
discretion. Refunds are not available.
La-Z-Boy will pay reasonable and customary rates for labor during the period of
the labor warranty. You will be responsible for labor costs after the stated
time period.
You are responsible for service part handling fees, in-home inspection fees, and
transportation of the product to and from the dealer.
Warranties are voided by evidence of excessive soiling, improper cleaning or
treatment, abuse, or abnormal use or use contrary to the advisories or
instructions contained herein. Warranties do not apply to products used for
rental, business, commercial, institutional, or other non-residential uses.
IMPORTANT INFORMATION
To the extent permissible by applicable law, these warranties are your exclusive
remedy and no other warranties, express or implied, including, but not limited
to, the implied warranties of merchantability and fitness for a particular
purpose, apply. In no event will La-Z-Boy be liable for incidental or
consequential damages, even if it had reason to know in advance that such
damages were possible. These warranties give you specific legal rights, and you
may have other rights that vary from jurisdiction to jurisdiction. Some
jurisdictions do not allow the exclusion of implied warranties or the limitation
of damages, so the above exclusion and limitations may not apply to you. In the
event the warranty exclusions do not apply to you, then, where legally
permissible, such warranties are limited in duration to the applicable warranty
period and no warranties apply after that period.
Please review the warranty card that accompanied your product for warranty
coverage.
RESIDENTIAL UPHOLSTERED FURNITURE LIMITED WARRANTY
(for products purchased on or after August 1, 1992)
Description Parts Coverage Labor Coverage Mechanism Reclining Mechanism Parts
(exceptions below) Lifetime One Year Luxury-Lift 2BL styles One Year One Year
Luxury-Lift 1HM, 1PH, 1PL, 1PM, 4LP, styles Three Years One Year Lift Mechanism
and Base (exceptions below) Three Years One Year Luxury-Lift 2BL styles One Year
One Year Sleep Sofa Mechanism Lifetime One Year Springs & Spring Systems
(exceptions below) Lifetime One Year Luxury-Lift Styles 2BL, 1HM, 1PH, 1PL, 1PM,
4LP Three Years One Year Frame Base — Metal, Swivel and Wood Bases Lifetime One
Year Base — Polished Silver Tone One Year One Year Decorative Show Wood Drawers,
Trim One Year No Coverage Decorative Show Wood Legs and Arms One Year One Year
Decorative Show Wood Legs (screw attachment) One Year No Coverage Metal Arms One
Year One Year Wood Frame Parts (exceptions below) Lifetime One Year Styles
023456, 023459, 024459, 023466, 024466, 023472, 023495, 023812, 029423, 235472,
235466, 245466, 294523 Five Years One Year Electrical Electrical Parts and
Motors (exceptions below) Three Years One Year Bronze 2BL Luxury-Lift
electronics One Year One Year SlumberAir electronics One Year No Coverage
Lighted Cup Holder Three Years One Year Fabric and Leather Fabric One Year
(applies to seam failure, fabric separation and nap loss) One Year (does not
apply to some upholstered components) Leather One Year (applies to manufacturing
or material defects, does not cover dye lot match or fading.) One Year (does not
apply to some upholstered components) iClean™ Fabric Three Years (limited to
specific stains; refer to iClean cleaning instructions and warranty details)
One Year (applies to seam failure, fabric separation and nap loss) One Year
(does not apply to some upholstered components) Cushions airform™ Three Years
One Year (no coverage on loose seat styles) Accent Pillows (excludes decorative
pillow program) One Year No Coverage Blown Fiber One Year One Year (no coverage
on loose back styles) ComfortCore™ Three Years One Year (no coverage on loose
seat styles) ComfortCore™ GEL Five Years No Coverage Standard Polyurethane Foam
Cushioning One Year One Year Standard Poly Foam Cushioning (loose seats) One
Year No Coverage Mattresses Memory Foam Mattress Three Years No Coverage
SlumberAir Bladder Five Years No Coverage SlumberAir Mattress Five Years No
Coverage Supreme Comfort Mattress Five Years No Coverage Miscellaneous Battery
Pack (088BP1, 088BP2) One Year No Coverage Casters (exceptions below) Lifetime
No Coverage Casters prior to 8/1998 Twenty-Five Years No Coverage Drawers One
Year No Coverage Plastic Compnents (Trays, non-lighted Cup Holders) One Year No
Coverage SlumberAir Valve Five Years No Coverage
To make a claim under this warranty, please contact the authorized dealer from
whom you made your purchase. If your original dealer is not available, please
contact another authorized dealer with your proof of purchase. Click here to
find an authorized dealer near you.
La-Z-Boy products may not be altered by any person, dealer, or company without
the express written authorization of La-Z-Boy. If you feel, after presenting
your warranty claim to your dealer, that it has not been resolved, you may write
to:
La-Z-Boy Incorporated
Attn: Comfort Care
One La-Z-Boy Drive
Monroe, MI 48162
In-home inspection fees or transportation of the product to and from the dealer
for repair are not the responsibility of La-Z-Boy Incorporated.
Please review the warranty card that came with your product for specific
warranty coverage. For further information regarding a specific product
warranty, please contact a local authorized dealer.
Please include the dealer’s name and address, furniture delivery date, ALI
#(Acknowledgement-Line-Item), style, cover number, and a brief explanation of
the problem.
This Limited Warranty will be governed by the laws of the State of Michigan.
MATTRESS LIMITED WARRANTY
La-Z-Boy warrants your mattress for a period of ten (10) years from the date of
purchase. This Limited Warranty covers the following defects in material and
workmanship:
* Any visible indentation or sag greater than one (1) inch that is not
associated with an indentation or sag which results from use of an improper
or unsupportive foundation.
* Any physical flaw in the mattress that causes the foam material to split or
crack, despite normal usage and proper handling.
* Any manufacturing defect in the mattress cover such as the fabric tearing or
stitching unraveling.
This Limited Warranty does not cover the following:
* Changes to your mattress that are caused by or result from normal wear and
use (please note that “normal wear” assumes and requires that your mattress
is continuously supported by a proper foundation sufficient to support the
distributed weight of your body and the mattress itself);
* A normal increase in softness of the foam material;
* Individual or personalized preferences relating to firmness, texture,
comfort, etc.;
* Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort
return”, “returned”, “previously owned”, or any other similar wording
indicating that the mattress is not “new” or of “first quality”, or has
previously been purchased or used by another consumer;
* Minor imperfections and slight cosmetic flaws;
* Individual or personalized allergies and sensitivities;
* Naturally-occurring cotton or foam aromas; and
* Mattresses that are located outside of the United States at the time you wish
to take advantage of this Limited Warranty.
In addition, this Limited Warranty does not cover conditions resulting from
misuse, neglect or physical abuse or damage to the mattress. Accordingly, the
following circumstances, if discovered upon inspection, will void your Limited
Warranty: (a) any unsanitary condition; (b) burns, cuts or tears; (c) liquid
damage or stains; (d) use of the mattress on an improper bed frame; (e)
physically abusing the mattress; (f) attempting to clean the mattress in an
inappropriate manner; and (g) improper storage of the mattress (including
storage in damp locations, areas infested with insects or rodents, or any other
unprotected storage areas).
In the event of a defect, La-Z-Boy’s sole and exclusive liability and your sole
remedy under this Limited Warranty will be a replacement mattress. Should
shipping costs be required to return your mattress, you will not be responsible
for those costs. If you wish to replace your mattress with a more expensive
mattress, you will be required to pay the difference between the original
purchase price of the mattress and that of the upgraded mattress.
Replaced mattresses are subject to the same Limited Warranty as the original
mattress. If you obtain a replacement mattress, the warranty term of the
replacement mattress begins from the date of purchase of the original mattress.
If you purchase an upgraded mattress, a new warranty term will begin upon the
purchase of the upgraded mattress.
To make a claim under the La-Z-Boy Limited Warranty, please contact
mattress@la-z-boy.com or 800-375-6890. This Limited Warranty will be governed by
the laws of the State of Michigan.
OUTDOOR FURNITURE LIMITED WARRANTY
Outdoor Furniture is manufactured by Casual Living (“La-Z-Boy Outdoor”), and
will be free from defects in materials and workmanship (normal wear and tear,
fading and stretching excepted) as provided below.
FRAME (CAST, EXTRUDED ALUMINUM) – FIVE (5) YEARS
If the furniture frame fails structurally (i.e. broken frame or welds) within
five (5) years from the purchase date, we will replace in the original color and
style, if available, or in a similar color and style if the original has been
discontinued. Damage to frames or welds due to freeze damage and/or improper
assembly are not covered.
FRAME (STEEL, WROUGHT IRON) – ONE (1) YEAR
Wrought Iron and Steel furniture is covered for one (1) year from the original
purchase date against defects in manufacturing and/or workmanship. NOTE: Steel
and wrought iron are not covered for rust or rust staining.
WICKER WEAVE (RESIN) AND/OR STRAPS – ONE (1) YEAR
Straps and/or wicker weave shall be covered against separation or breaking for
one (1) year from the date of purchase. Discoloration and /or fading due to
exposure to elements, chemicals or harsh cleaning products are not covered.
POWDER COAT AND/OR PAINT – ONE (1) YEAR
Finishes shall be covered against blistering, cracking, or peeling for a period
of one (1) year from the original date of purchase. We will replace in the
original color and style, if available, or in similar color and style if the
original has been discontinued. Scratches, chips, and abrasion due to normal
wear and tear are not covered.
CUSHION AND PILLOW CONSTRUCTION – ONE (1) YEAR
All cushions and pillows shall be covered against separation at the seams for a
period of one (1) year from the original date of purchase by the initial
consumer. We will repair or replace any cushion or pillow in the original color
and style, if available, or in similar color and style if the original has been
discontinued. Fading or discoloration is not covered.
SOLUTION DYED ACRYLIC FABRICS – FIVE (5) YEARS
Solution Dyed Acrylic Fabric manufacturers, like Sunbrella® and Outdura®,
provide a five (5) year limited warranty on their fabrics. When used on our
outdoor furniture, these fabrics are warranted to the original purchaser for 5
years, protecting against fabrics becoming unserviceable due to color or
strength loss from normal usage and exposure conditions, including sunlight,
mildew and atmospheric chemicals. This warranty covers the fabric only and is
serviced by the fabric manufacturer. This warranty does not cover normal care
and cleaning; damage from misuse or abuse; improper installation; or costs
associated with replacement of the fabric, including labor and installation. We
reserve the right to inspect the fabric submitted for claim and will supply new
equivalent fabric to replace the fabric that becomes unserviceable.
SLING FABRICS – ONE (1) YEAR
All sling fabrics shall be covered against separation at the seams for a period
of one (1) year from the original date of purchase. We will repair or replace
any fabric in the original color and style, if available, or in similar color
and style if the original has been discontinued. Fading or discoloration due to
exposure to harsh chemicals is not covered.
WOOD – THREE (3) YEARS
If the wood fails structurally (i.e., broken frame) within three (3) years from
the date of purchase, we will, at our option, replace, repair or refinish the
product in the original color and style, if available, or in a similar color and
style if the original has been discontinued. Wood requires user maintenance and
changes in the color of wood are normal and should be expected to occur over
time as the natural material ages. Therefore, fading and color changes in wood
frames are not covered by this warranty. Components such as chair feet are
subject to wear and tear and are not considered part of the frame.
ALTERNATIVE STONE TOPS – ONE (1) YEAR
Alternative Stone Tops are covered for one (1) year against defects in
manufacturing and/or workmanship.
HARDWARE AND COMPONENTS – ONE (1) YEAR
If a component part (nuts, bolts, brackets, etc.) fails due to manufacturing
defects within one (1) year from the date of purchase, we will replace the part.
UMBRELLAS – ONE (1) YEAR
Umbrellas are covered against failure structurally within one (1) year from the
date of purchase, due to manufacturer’s defects only. Umbrella bases are NOT
covered. NOTE: Umbrellas should only be used with a table and umbrella base. Do
not use in high wind or storms.
SHIPPING
If necessary, La-Z-Boy Outdoor will pay for shipping of replacement product for
a period of one (1) year from the date of purchase. After one (1) year, it will
be the original purchaser’s responsibility to pay for freight and any packaging
costs. All orders will be assessed a handling fee and large items may require an
additional handling fee.
EXCLUSIONS
Failure caused by unreasonable or abusive use, fire, freight damage, acts of
nature (such as, but not limited to freezing or high winds), suntan oil or other
chemicals (such as chlorine or exposure to salt water), normal fading,
scratching or chipping of the finish, weathering or staining or discoloration of
furniture, accidental damage, repair, or modifications by customer, glass
breakage, burning and/or melting caused by magnified or reflected sunlight,
normal wear and tear are excluded from the warranty.
Furniture used in commercial, contract or any other non-residential
applications, clearance items, display models, and all other “as is” or outlet
purchased items are not covered under this warranty. In addition, La-Z-Boy
Outdoor will not be responsible for loss of use or time, inconvenience, travel,
packaging, or any other consequential/incidental damages. In no event shall
La-Z-Boy Outdoor’s responsibility exceed the value of the replacement
part/product. Glass breakage is not a covered item.
CARE AND MAINTENANCE
Be careful to never allow water to build up in frames as this will cause
corrosion and freeze damage in cold climates. Wash all frames with a solution of
mild soap and water. Rinse with clean water and dry with a soft absorbent cloth
towel. Frames can be treated with a liquid wax for maximum protection against UV
rays and/or salty, damp air. If your set includes cushions, slings, and/or an
umbrella, they may be cleaned by hand with a solution of soap and water with a
clean water rinse. Never machine wash cushions, slings or umbrella covers as
this will result in shrinkage or damage. After cleaning cushions, tip on end and
allow to drip dry. Never use a commercial or home dryer to tumble dry fabric
goods. Do not use bleach or solvents to clean any product! This will void the
warranty. NOTE: Lack of original receipt will void the warranty!
CAUTION: Read all instructions before assembly. Failure to do so may result in
faulty assembly and potential injury. Assemble product on a soft, non-abrasive
surface (carpet or cardboard) to avoid damaging the item. Seek assistance to
assemble bulky or heavy items. After final alignment, make sure all bolts and
nuts are securely tightened with screw head covers pressed in place.
OFFICE FURNITURE LIMITED WARRANTY
Office Furniture is manufactured by True Innovations, and will be free from
defects in materials and workmanship (normal wear and tear, fading and
stretching excepted) for ten years from the date of purchase, except as provided
below under the limited warranty.
The exceptions or exclusions to this warranty are as follows:
* Upholstery material and foam cushion material is warranted against defects in
material and workmanship for a period of one year, beginning on the date of
purchase as shown on the original sales receipt.
* Any warranty claim that is submitted after the limited warranty period, or
without proper proof of purchase, will not include the cost of parts, labor
or delivery.
* This warranty shall not apply to products which have been subjected to
misuse, neglect, alteration, modification or attachments either caused by the
original purchaser, shipping, storage, accident, fire, flood or acts of God.
In the event of a defect in material or workmanship covered by this warranty,
True Innovations will repair or replace, at their discretion, without charge the
warranted furniture within a reasonable amount of time. We reserve the right to
require damaged parts to be returned to us upon request. Natural markings such
as scars, brands, grain variations, wrinkles, color variations, etc. will be
considered normal characteristics and not construed as defects. We cannot
warrant leather against scratching or scuffing, as all leather is subject to
blemishes with use.
For claims or questions concerning this warranty, you may contact True
Innovations Customer Service department directly on the web at
www.trueinnovations.com. Be prepared to provide your name, address, daytime
phone number, the model and purchase order number of the product, date of
purchase, and the store where it was purchased. True Innovations requires that
the original sales receipt be submitted with all requests to confirm that you
are the original purchaser according to our written warranty.
All warranties are limited to the original purchaser for normal use by a person
weighing less than 125 kg / 275 lb.
PET BED LIMITED WARRANTY
Pet Beds are manufactured by Petmate. If you are not completely satisfied with
your purchase, Petmate offers returns within 30 days of the original date of
purchase. Before sending your return please e-mail their Consumer Service Team
at consumerservices1@petmate.com.
* After 30 days from the original date of purchase, all sales are final.
* If you paid for shipping on your original order we will refund that shipping
charge to you.
* Return shipping charges are paid by the customer unless it was due to a
shipping error on our part.
* Returns must be shipped freight prepaid. Any return sent back freight collect
will be refused.
* All returns must be in an unused condition and in original factory packaging
with all original packing materials. Please include a copy of the original
packing list or the order number.
* In the unlikely event that your product is missing parts, please email
Petmate at consumerservices1@petmate.com within 30 days of the original date
of purchase and they will send you the missing parts at no charge to you.
DAMAGED ITEMS
If a package arrives damaged, it’s best for you to refuse the package. If you
sign for and keep the package, you should note the damage when signing for it so
that a claim may be filed with the carrier.
Damaged products are allowed for replacement or credit within 30 days of
original date of purchase.
DEFECTIVE ITEMS
Defective products are allowed for replacement or credit within 30 days of
original date of purchase.
Please contact Petmate at consumerservices1@petmate.com before shipping the
defective item back to Petmate.
EXCHANGED ITEMS
An exchange will be handled as a purchase/return. You should make a new purchase
of the correct item and return the original item back to Petmate in unused
condition.
INCORRECT ITEM
If the wrong item is shipped to you, please contact Petmate Consumer Services at
consumerservices1@petmate.com for further instructions.
CREDITS
All credits will be made back to the original payment method. We will request a
credit to your account within 14 business days from the date that we receive and
audit the return. If the item is not returned, then credit will not be issued.
Please note that credit card companies vary in the time it takes to post credits
to your account and we cannot control when you will receive your credit.
ALL PRODUCT RETURNS SHOULD BE SENT DIRECTLY TO:
Petmate
800 W. Stephens Street
Arlington, TX 76017
Attention: Consumer Returns
GOVERNING LAW
This Limited Warranty will be governed by the laws of the State of Michigan.
ARBITRATION
In the event a dispute arises between you and La-Z-Boy arising out of this
Limited Warranty, such dispute will be determined and settled by binding
arbitration between the parties, in accordance with the Commercial Arbitration
Rules of the American Arbitration Association (“AAA”). More information about
the AAA is located at www.adr.org, or you can call the AAA at 1-800-778-7879.
You must seek arbitration for disputes arising out of this Limited Warranty
prior to exercising any rights or seeking any remedies created by the Title I of
the Magnuson Moss Warranty Act. If you choose to pursue any rights and remedies
that are not created by Title I of the Magnuson Moss Warranty Act, then
arbitration is not required.
Arbitration will take place in Monroe, Michigan.
The arbitration will not be combined with any other proceeding or arbitration
against one of the parties. Each party will designate one arbitrator and the two
designated arbitrators will select a third arbitrator, who will serve as the
chair of the arbitration panel. If the two arbitrators cannot agree on the third
arbitrator, then the AAA will appoint the third arbitrator. Barring
extraordinary circumstances, the arbitrators will issue their decision within
120 days from the date the third arbitrator is selected by the two designated
arbitrators or appointed by the AAA. The arbitrators may extend this time limit
for an additional 30 days in the interests of justice. All arbitration
proceedings will be closed to the public and confidential and all related
records will be permanently sealed, except as necessary to obtain court
confirmation of the arbitration award. The decision and the arbitrators’ award
will be in writing and will include a statement setting forth the reasons for
the disposition of any claim. A dissenting decision will also be set forth in
writing. The arbitrators’ award will be final and binding on the parties, and
judgment thereon may be entered in any court of competent jurisdiction.
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