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FACT: THE RESOURCES WE PROVIDE OUR RESPONDERS MUST MEET OR EXCEED THE DEMANDS WE
PLACE ON THEM.  


THIS 911 PROFESSIONAL REPRESENTS ONLY ONE OF THE FIRST RESPONDER PROFESSIONS WE
SERVE.  DID YOU KNOW THAT 911TI NOW ALSO PROVIDES TRAINING AND RESOURCES FOR ALL
RESPONDERS?
CLICK HERE FOR MORE INFORMATION. 

Register for Class

See our On-Demand Classes

Contact Us




WE WORK IN FOUR REALMS TO ACHIEVE THIS MISSION


1. PREPARING 9-1-1 PROFESSIONALS TO 


A CLOSER LOOK

OUR FACULTY

OUR TRAINING VALUES

OUR RESILIENCE COURSES

REGISTRATION & CLASS SCHEDULE

HOST CLASSES


SURVIVE & THRIVE


RESILIENCE TRAINING  


WE BELIEVE



9-1-1 PROFESSIONALS GUIDED BY EXPERTLY DESIGNED RESILIENCE TRAINING CAN TAKE
GREAT CARE OF THEMSELVES AND EACH OTHER, ROCK THEIR CALLS, AND DISPATCH WITH
EXCELLENCE.  



Emergency telecommunicators are truly our Very First Responders. They currently
experience a high rate of PTSD, clinical depression and other stress-related
conditions threatening their health and job retention. The demand placed on them
typically exceeds the psychological resources they need. But it doesn't have to
be that way. Communication centers can partner with 911TI to deliver expertly
designed training in resilience and peer support, and build peer support teams.
Together we can uphold the 911Pro's health, performance, inspire job retention,
and boost PSAP morale.  


THROUGH 




OF


2. TRAINING AND TOOLS FOR 


CALL


MENTAL HEALTH CRISES


MASTERY





A CLOSER LOOK

THE MENTAL CRISIS CALL CHALLENGE

OUR PIONEERING SOLUTIONS: MORE THAN TRAINING

RESEARCH SUPPORTING EMHD

OUR CRISIS CALL MASTERY COURSES

REGISTRATION & CLASS SCHEDULE

HOST CLASSES


WE BELIEVE



ALL CALLERS HAVE EQUAL VALUE AND DESERVE EQUALLY EXCELLENT CARE BY 9-1-1
PROFESSIONALS. YET CRISIS CALLS ARE ENORMOUSLY CHALLENGING.



Most of our 911Pros strive to deliver excellent care to all callers struggling
in mental crises, and irrespective of mental illness, race, sexual orientation
and cultural differences. But dedication itself is not enough. They need to be
equipped with a mindset, a skillset and the tools enabling their best human
effort with every person. 911TI's subject matter experts build and deliver a
full curriculum of courses and resources to achieve this goal. 


3. CONSULTATION & TRAINING FOR LEADERS IN SHAPING


WORKPLACE
CONDITIONS


FOR A...  


RESILIENT WORKFORCE


WE BELIEVE



LEADERS CARE ABOUT THEIR PEOPLE BUT AREN'T EXPERTS IN SECURING A RESILIENT
WORKFORCE.



PSAP Managers want to do right by their people, and they want them to stay
healthy while they produce high quality work in service to the public and field
responders. To achieve these core objectives, leaders must initiate and maintain
strategic wellness initiatives guided by subject matter experts. The 911TI Team
has unparalleled expertise to partner with you every step of the way. 


A CLOSER LOOK

WHY 911TI CONSULTING SERVICES

ORGANIZATIONAL WELLNESS CONSULTING

MANAGING EMERGING TECHNOLOGIES 


4. EMPOWERING THE GREATER 9-1-1 FAMILY WITH


SPEAKING& 
RESOURCES


LIVE, RECORDED & PUBLISHED WORKS





A CLOSER LOOK 

THE RESILIENT 9-1-1 PROFESSIONAL

WEBINARS & PODCASTS

RESILIENCE RESOURCES


WE BELIEVE



9-1-1 PROFESSIONALS ARE BUSY, AND THEY'RE SMART: THEY WANT MORE THAN FLASHY
KEYNOTE SESSIONS AND COOKIE CUTTER SOLUTIONS. 

Our 911TI subject matter experts continuously create resources rich in
substance: key note addresses to deliver genuine inspiration; published works
for in-depth insights; virtual continuing education experiences to advance your
knowledge on special topics; and tools to assess wellness and handle the worsts
moments of life in the PSAP. We're all in!


OUR CHIEF RESOURCE: BOOK NOW AVAILABLE!


PAPERBACK & KINDLE VERSIONS ON AMAZON.
FOR BULK ORDERS (25 OR MORE) EMAIL US! 


HERE'S THE BOTTOM LINE FOR THE THIN GOLD LINE...

911TI is far more than just a training company:

We're your #1 Partner & Subject Matter Expert in Producing and Sustaining a 

RESILIENT 9-1-1 WORKFORCE!  



P.O. Box 280

Petoskey, MI 49770

Phone: (231) 622-1600

Fax: (231) 622-7409

Email: info@911training.net 

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