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Submitted URL: http://thifactory-rt-prod4-t.adobe-campaign.com/r/?id=habcd04,167bc36,2556
Effective URL: https://www.thalys.com/fr/en/help/contact
Submission: On April 29 via api from BE — Scanned from DE
Effective URL: https://www.thalys.com/fr/en/help/contact
Submission: On April 29 via api from BE — Scanned from DE
Form analysis
4 forms found in the DOMGET /fr/en/help/search-result
<form action="/fr/en/help/search-result" method="GET" role="search" class="search-form grid-parent grid-100">
<div class="grid-parent grid-85 tablet-grid-85">
<div class="form-group padding-r-10 block-search">
<div class="input float-input">
<input id="input-search-1" aria-describedby="info-search" class="input-search" type="search" name="search" autocomplete="off" maxlength="100">
<label for="input-search-1" class="empty">A question, a term...</label>
<div class="list-autocomplete">
<p class="sr-only"> Suggestions are available, browse the list with the cursor keys from top to bottom. </p>
<ul id="autocomplete--suggestion" class="suggestion-list list-element"></ul>
</div>
</div>
</div>
</div>
<div class="grid-parent grid-15 tablet-grid-15 ">
<button type="submit" class="btn-search hide-on-mobile hide-on-small-mobile" title="Search the site">
<span class="sr-only">Search the site</span>
<span aria-hidden="true" class="icon icon-search"></span>
</button>
<button type="submit" class="btn-large btn-principal hidden-md hidden-lg"> Search the site <span class="sr-only">Search the site</span>
</button>
</div>
</form>
<form id="pnr-search-form">
<div class="grid-parent grid-100 margin-b-10">
<div class="grid-parent grid-70 tablet-grid-100">
<div class="grid-parent grid-40 tablet-grid-100">
<div class="form-group padding-r-10">
<div class="input react-float-input "><input type="text" id="search-pnr" name="pnr" value="" aria-invalid="false" aria-describedby="help-pnr pnr-link help-pnr pnr-link" data-validators-data="{}"><label for="search-pnr">File reference
(PNR)</label></div>
<p id="help-pnr" class="text-italic">The PNR must contain 6 letters</p>
</div>
</div>
<div class="grid-parent grid-60 tablet-grid-100">
<div class="form-group padding-r-10">
<div class="input react-float-input "><input type="text" id="search-email-lastname" name="emailLastname" value="" aria-invalid="false" aria-required="true" data-validators-data="{}"><label for="search-email-lastname">Email or name linked to
the booking</label></div>
</div>
</div>
<div class="form-security"><input type="text" class="form-security" name="pnr_catch" aria-hidden="true" tabindex="-1" value="" aria-label="Si vous êtes un humain, ne remplissez pas ce champ"></div>
</div>
<div class="grid-parent grid-30 tablet-grid-40 mobile-grid-100 small-mobile-grid-100 right"><button type="submit" class="btn-principal " title="Consult my booking"><!-- react-text: 22 -->submit<!-- /react-text --></button></div>
</div>
<div class="grid-parent grid-100 margin-t-10 recaptcha-legal-notice"><!-- react-text: 24 -->This site is protected by reCAPTCHA and the Google
<!-- /react-text --><a title="Privacy Policy" target="_blank" rel="noopener noreferrer" href="https://policies.google.com/privacy?hl=en" class="text-underline">Privacy Policy</a><!-- react-text: 26 --> and
<!-- /react-text --><a title="Terms of Service" target="_blank" rel="noopener noreferrer" href="https://policies.google.com/terms?hl=en" class="text-underline">Terms of Service</a><!-- react-text: 28 --> apply.<!-- /react-text --></div>
</form>
<form aria-describedby="form-connection">
<div class="form-group">
<div class="input react-float-input "><input type="text" id="layer_context-connectuserid" name="userId" value="" aria-invalid="false" aria-required="true" data-validators-data="{}"><label for="layer_context-connectuserid">Email address or Thalys
Number</label></div>
</div>
<div class="form-group">
<div class="input react-float-input"><input type="password" aria-required="true" aria-invalid="false" id="layer_context-connectpassword" name="password" value=""><label
for="layer_context-connectpassword">Password</label><!-- react-text: 12 --><!-- /react-text --><!-- react-empty: 13 --></div>
</div>
<div class="form-security"><input type="text" class="form-security" name="email_catch" aria-hidden="true" tabindex="-1" value="" aria-label="Si vous êtes un humain, ne remplissez pas ce champ"></div>
<div class="form-group">
<div class="grid-50 tablet-grid-50 mobile-grid-50 small-mobile-grid-50 grid-parent">
<div class="form-group "><input type="checkbox" id="layer_context-stayConnected" name="stayConnected" aria-invalid="false" aria-required="true" value="on"><label for="layer_context-stayConnected" class="margin-b-20">Remain logged
in</label><!-- react-empty: 21 --></div>
</div>
<div class="grid-50 tablet-grid-50 mobile-grid-50 small-mobile-grid-50 grid-parent"><a class="text-underline right" href="https://www.thalys.com/fr/en/forgot-your-password">Forgotten password</a></div>
</div><button type="submit" class="btn-principal margin-t-10"><!-- react-text: 25 -->Log in<!-- /react-text --></button>
<div class="grid-parent grid-100 margin-t-10 recaptcha-legal-notice"><!-- react-text: 27 -->This site is protected by reCAPTCHA and the Google
<!-- /react-text --><a title="Privacy Policy" target="_blank" rel="noopener noreferrer" href="https://policies.google.com/privacy?hl=en" class="text-underline">Privacy Policy</a><!-- react-text: 29 --> and
<!-- /react-text --><a title="Terms of Service" target="_blank" rel="noopener noreferrer" href="https://policies.google.com/terms?hl=en" class="text-underline">Terms of Service</a><!-- react-text: 31 --> apply.<!-- /react-text --></div>
<div class="grid-parent grid-100 margin-t-20 text-center">
<hr class="margin-t-0">
<p><!-- react-text: 35 --> <!-- /react-text --></p>
</div>
</form>
<form>
<div class="grid-parent grid-100">
<div class="grid-parent grid-80 tablet-grid-80 mobile-grid-80 small-mobile-grid-80 padding-r-10 padding-r-10-xs">
<div class="form-group">
<div class="input react-float-input "><input type="text" id="newsletter_email" name="email" value="" aria-invalid="false" aria-required="true" data-validators-data="{}"><label for="newsletter_email">Email
address</label><!-- react-text: 11 --><!-- /react-text --></div>
</div>
</div>
<div class="grid-parent grid-20 tablet-grid-20 mobile-grid-20 small-mobile-grid-20"><button type="submit" class="btn-newsletter">OK</button></div>
</div>
<p class="margin-t-5 margin-b-0 unsubscribe-text"> I confirm that I am over 16 years of age.</p>
<p class="margin-t-0 unsubscribe-text">You can unsubscribe at any moment.</p>
<p class="unsubscribe-text"><span><!-- react-text: 18 -->For more information,
<!-- /react-text --><a target="_blank" href="/sites/thalys.com/files/legal/NEW/PrivacyPolicy_THI_EN.pdf" rel="noopener noreferrer" class="text-underline">please consult our Privacy Policy.</a></span></p>
</form>
Text Content
* Go to main menu * Go to secondary menu * See content * Go to the footer No internet connection Open or close the menu * Book * Deals & fares Open or close the menu All fares * Adult * Child (4/12 years) * Youth (12/25 years) * Senior (60 years or over) * Minigroup * Group * Traveller in a wheelchair * Companion Special Offers * Eurail and InterRail Passes * IZY Subscriptions & Business * Frequent travellers * Frequent Pass * Compare our subscriptions * Subscribe * Thalys Corporate Fares Special deals * Tickets for summer are available now All offers and fares Close the menu * Destinations Open or close the menu Belgium * Brussels * Antwerp * Liege France * Paris * Paris-Charles-de-Gaulle Airport * Aime-La-Plagne * Aix-en-Provence * Albertville * Avignon * Bourg-Saint-Maurice * Chambery * Landry * Marne-la-Vallée Disneyland® Paris * Marseille * Moûtiers * Valence Germany * Cologne * Aachen * Dortmund * Duisburg * Düsseldorf * Düsseldorf Airport * Essen The Netherlands * Amsterdam * Schiphol Airport * Rotterdam Close the menu * Info & Services Open or close the menu Timetables & Traffic Info * Timetable * Traffic Info * COVID-19: book with peace of mind Thalys ticket * Online booking * Ticket exchange or cancellation * Other booking options * e-Vouchers Thalys Experience * Meet our new trains * The Standard experience * The Comfort experience * The Premium experience * Catering service * List of menus * Lounges * Welcome Bar * Rate your experience Information * Travelling with children * Travelling with pets * Travelling with luggage * Abandoned luggage * Business travel * Travellers with reduced mobility * Delays and cancellations * Boarding procedures * Book a taxi * Rent a car * Download the Thalys app About Thalys * Press * Who are we? * A multicultural ambition * A company on a human scale * A sustainable approach * Green Speed Project Close the menu * My Thalys World Open or close the menu Loyalty programme * Discover My Thalys World * Member Points Statuses & Advantages * The status Explorer & its advantages * The status Club & its advantages * The status Club+ & its advantages Gain & Spend Miles * Gain Miles * Spend your Miles Partners * Charitable partners * Cultural partners * Mobility partners Close the menu * Help Open or close the menu Search A question, a term... Suggestions are available, browse the list with the cursor keys from top to bottom. Search the site Search the site Search the site Search for information. E.g, "Tickets", "Where can I find my trip reference, ..." Frequently asked questions * Can I travel on Thalys with an InterRail Pass/EuRail Pass? * Can my Miles get me a discount on Thalys tickets? * Do children benefit from a special Thalys fare? All questions Change the language ? * Français fr * Nederlands nl * Deutsch de * English (current language) ? en Do you have a question or comment? Contact Close the menu * Tickets Tickets Open or close the menu My tickets Thanks to your Thalys account, you can see your reservations, exchange or cancel your ticket and search a file with your reference (PNR). File reference (PNR) The PNR must contain 6 letters Email or name linked to the booking submit This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Where can I find my file reference? You're not travelling alone? Enter the email address you used when booking to find all your tickets. Close the menu * Account Account Account Open or close the menu I already have a My Thalys World account Email address or Thalys Number Password Remain logged in Forgotten password Log in This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- No account yet? Easily create your My Thalys World account Create my account Close the menu Account Open or close the menu Account Open or close the menu Miles Display my card * My dashboard * My tickets * My status * My advantages * My Miles * My e-Vouchers * My subscription * My personal information * Log out Close the menu COVID-19: Information about measures for travelling within Europe. More information Breadcrumb * Home * Help * Contact CONTACT Share the page For any queries or comments, our agents are on hand to assist. LET OUR DIGITAL ASSISTANT HELP YOU WITH YOUR REQUEST OR FILL OUT A CONTACT FORM * For a purchase or request for information about our timetables and fares, our agents are available per phone +33 8 25 84 25 97 (0,30 €/min) daily from 7 a.m. to 10 p.m. * You can contact us via Social Media on Twitter and Messenger If your train was cancelled, please click here. Hello, I am the ThalysBot🤖. You can simply ask me a question or click on one of the categories below 👇. To better be able to protect your privacy, please don’t mention any personal information unless I ask you specifically 🤖(more information on the privacy policy). Information regarding Covid-19 Traffic info ⏰ Exchange my ticket ♻️ Destinations 🏪 Account 🙎♂️ My train was delayed ⏰ My train was cancelled ❌ Follow-up of my claim 📑 Powered by Mindsay Are you satisfied with this answer? Menu * Facebook * Twitter * Instagram * Youtube Change the language ? English en (current language) * Français * Nederlands * Deutsch * English (current language) Follow us Newsletter: special offers, news, contests, partner offers SUBSCRIBE TO THE NEWSLETTER Email address OK I confirm that I am over 16 years of age. You can unsubscribe at any moment. For more information, please consult our Privacy Policy. Close pop up Welcome to Thalys We confirm your subscription to the Thalys Newsletter. Create my account to enjoy lots of services You already have an account?Log in * Facebook * Twitter * Instagram * Youtube Change the language ? English en (current language) * Français * Nederlands * Deutsch * English (current language) Book * Thalys * IZY Offers * Subscriptions * Business * Group * Assisted travel Destinations * Brussels * Amsterdam * Cologne * Rotterdam * Aachen * Düsseldorf * Antwerp * Paris Timetable * Timetable Paris - Amsterdam * Timetable Paris - Brussels * Timetable Paris - Cologne Info & Services * Traffic Info * Accessibility Statement * Quality reports About Thalys * Who we are * Join us * Press * Give my feedback on Thalys.com * * - Copyright 2022 Thalys Affiliate programme - General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile - Thalys Terms and Conditions of Carriage - Privacy Policy - Cookie Policy - About Thalys - Cookie Settings - Railteam Copyright 2022 - Thalys