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TRANSLATION MENU

 * Español


SECONDARY MENU

 * Report Fraud
 * Sign Up for Consumer Alerts
 * Search the Legal Library


Menu


MAIN MENU MEGA

 * Show/hide Enforcement menu items
   
   
   ENFORCEMENT
   
   We enforce federal competition and consumer protection laws that prevent
   anticompetitive, deceptive, and unfair business practices.
   
   View Enforcement
   
   
   SEARCH OR BROWSE
   THE LEGAL LIBRARY
   
   Find legal resources and guidance to understand your business
   responsibilities and comply with the law.
   
   Browse legal resources
   
   Search small Search
   
   
   SECTIONS
   
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   COMPETITION MATTERS BLOG
   
   Competition Matters
   
   
   CONTRACT TERMS THAT IMPEDE COMPETITION INVESTIGATIONS
   
   John Newman & Amy Ritchie, Bureau of Competition
   June 16, 2023
   
   View all Competition Matters Blog posts

 * Show/hide Policy menu items
   
   
   POLICY
   
   We work to advance government policies that protect consumers and promote
   competition.
   
   View Policy
   
   
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   THE LEGAL LIBRARY
   
   Find legal resources and guidance to understand your business
   responsibilities and comply with the law.
   
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   Search small Search
   
   
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   TAKE ACTION
   
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   FEATURE
   
   
   VISION AND PRIORITIES
   
   Memo from Chair Lina M. Khan to commission staff and commissioners regarding
   the vision and priorities for the FTC.
   
   Learn more
   
   
   TECHNOLOGY BLOG
   
   Technology Blog
   
   
   CONSUMERS ARE VOICING CONCERNS ABOUT AI
   
   Simon Fondrie-Teitler and Amritha Jayanti
   October 3, 2023
   
   View all Technology Blog posts

 * Show/hide Advice and Guidance menu items
   
   
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   Learn more about your rights as a consumer and how to spot and avoid scams.
   Find the resources you need to understand how consumer protection law impacts
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   CONSUMER ADVICE
   
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   SERVICEMEMBERS:
   YOUR TOOL FOR FINANCIAL READINESS
   
   Visit militaryconsumer.gov
   
   
   GET CONSUMER PROTECTION BASICS, PLAIN AND SIMPLE
   
   Visit consumer.gov
   
   
   LEARN HOW THE FTC PROTECTS FREE ENTERPRISE AND CONSUMERS
   
   Visit Competition Counts
   
   
   LOOKING FOR COMPETITION GUIDANCE?
   
   Competition Guidance

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   LATEST NEWS
   
   Press Release
   
   
   FTC AND DOJ TO CO-HOST OCTOBER 5 WORKSHOP ON THE 2023 DRAFT MERGER GUIDELINES
   
   October 4, 2023
   
   View News and Events
   
   
   UPCOMING EVENT
   
   Oct05
   
   
   BROOKINGS INSTITUTION CONVERSATION WITH FTC CHAIR LINA M. KHAN AND DOJ AAG
   JONATHAN KANTER
   
   Thursday, October 5, 2023 | 10:00AM - 11:30AM
   
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   Track enforcement and policy developments from the Commission’s open
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   LATEST DATA VISUALIZATION
   
   
   FTC REFUNDS TO CONSUMERS(LINK IS EXTERNAL)
   
   Explore refund statistics including where refunds were sent and the dollar
   amounts refunded with this visualization.

 * Show/hide About the FTC menu items
   
   
   ABOUT THE FTC
   
   Our mission is protecting consumers and competition by preventing
   anticompetitive, deceptive, and unfair business practices through law
   enforcement, advocacy, and education without unduly burdening legitimate
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   Learn more about the FTC
   
   
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   FEATURED
   
   
   MEET THE CHAIR
   
   Lina M. Khan was sworn in as Chair of the Federal Trade Commission on June
   15, 2021.
   
   Chair Lina M. Khan

 * Search Show/hide Search menu items
   
   Enter Search Term(s):  
   
   Looking for legal documents or records? Search the Legal Library instead.


TRANSLATION MENU

 * Español


SECONDARY MENU

 * Report Fraud
 * Sign Up for Consumer Alerts
 * Search the Legal Library

 * Enforcement Show/hide Enforcement menu items
   * Cases and Proceedings
   * Premerger Notification Program
   * Merger Review
   * Anticompetitive Practices
   * Rulemaking
   * Statutes
   * Competition and Consumer Protection Guidance Documents
   * Warning Letters
   * Consumer Sentinel Network
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BREADCRUMB

 1. Home
 2. Enforcement
 3. FTC Refund Programs

Vea esta página en español


FORTNITE REFUNDS

September 2023


WERE YOU CHARGED FOR UNWANTED PURCHASES IN FORTNITE? APPLY NOW FOR A REFUND.

Apply for a Refund

If you are a Fortnite gamer in the U.S. who was charged for unwanted purchases,
apply for a refund online at www.fortniterefund.com/file-a-claim.

The deadline is January 17, 2024.

You must be at least 18 to complete a claim form. If you are not yet 18, a
parent or guardian must complete the claim form for you.

On September 19, 2023, the FTC began sending emails to millions of Fortnite
gamers, and will continue sending additional emails for one month.  Emails about
this settlement will come from Fortnite Refund Administrator
<fortniterefund@rcnotifications.com>.


ABOUT THE SETTLEMENT

Epic Games, the company responsible for Fortnite, agreed to pay $245 million to
settle FTC allegations related to in-game purchases. According to the FTC, the
company charged parents and gamers of all ages for unwanted items and locked the
accounts of customers who disputed wrongful charges with their credit card
companies. 


WHO IS ELIGIBLE TO APPLY FOR A REFUND?

You may apply for a refund if any of these statements are true:

 * You were charged in-game currency for items you didn’t want between January
   2017 and September 2022
 * Your child made charges to your credit card without your knowledge between
   January 2017 and November 2018
 * Your account was locked between January 2017 and September 2022 after you
   complained to your credit card company about wrongful charges

You must be at least 18 to complete a claim form. If you are not yet 18, a
parent or guardian must complete the claim form for you.




HOW DO I APPLY FOR A REFUND?

Apply online at www.fortniterefund.com/file-a-claim. 



To apply for a refund, you will need a claim number or your Epic Account ID.

If you didn't get an email with a claim number, you can locate your Epic Account
ID by following these steps.(link is external)



Remember, the FTC never asks you to pay to file a claim or get a refund. Don't
pay anyone who promises you an FTC refund in exchange for a fee.


WHAT IS THE DEADLINE TO APPLY FOR A REFUND?

To be eligible, you must file a claim by January 17, 2024.


I AM UNDER THE AGE OF 18. CAN I APPLY FOR A REFUND?

You must be at least 18 to complete a claim form. If you are not yet 18, please
ask a parent or guardian to complete the claim form for you. Please enter the
name and contact information of the parent when completing your claim.


IF I FILE A CLAIM, WILL MY FORTNITE ACCOUNT BE AFFECTED?

No, your Fortnite account won’t be affected. You won’t lose any items you have
purchased.    


HOW WILL I GET MY REFUND?

You can choose to get your refund by check or by PayPal payment.


HOW MUCH WILL MY REFUND BE?

If your claim is approved, your payment amount will depend on several factors,
including how many people file a claim.


WHEN WILL I GET MY REFUND?

We expect to send payments in 2024 after we have reviewed and validated all
claims. We will update this page when we have more information. 


I DON’T LIVE IN THE UNITED STATES. CAN I APPLY FOR A REFUND?

We are currently limiting the claims process to Fortnite players in the U.S.


WHERE CAN I GET MORE INFORMATION?

For more information or help with your claim, call the administrator at
1-833-915-0880 or email admin@fortniterefund.com(link sends email).


CONSUMER INFORMATION

 * Blog: Charged for unwanted items in Fortnite?
 * Blog: FTC helps Fortnite players score a victory royale against Epic Games


RELATED NEWS

 * FTC Announces Claims Process for Fortnite Players Who Were Charged for
   Unwanted Items
 * FTC Finalizes Order Requiring Fortnite maker Epic Games to Pay $245 Million
   for Tricking Users into Making Unwanted Charges
 * Fortnite Video Game Maker Epic Games to Pay More Than Half a Billion Dollars
   over FTC Allegations of Privacy Violations and Unwanted Charges


RELATED CASES

Epic Games, In the Matter of
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Menu


SECONDARY MENU

 * Report Fraud
 * Sign Up for Consumer Alerts
 * Search the Legal Library


MAIN NAVIGATION

 * Enforcement
   * Cases and Proceedings
   * Premerger Notification Program
   * Merger Review
   * Anticompetitive Practices
   * Rulemaking
   * Statutes
   * Competition and Consumer Protection Guidance Documents
   * Warning Letters
   * Consumer Sentinel Network
   * Criminal Liaison Unit
   * FTC Refund Programs
   * Notices of Penalty Offenses
   * Competition Matters Blog
 * Policy
   * Advocacy and Research
   * Advisory Opinions
   * Cooperation Agreements
   * Federal Register Notices
   * Reports
   * Public Comments
   * Studies
   * Testimony
   * Policy Statements
   * International
 * Advice and Guidance
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   * Bulk Publications
 * News and Events
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 * About the FTC
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   * Careers at the FTC
   * Contact


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