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Join a Women in Tech panel discussion – 3 breakout sessions over 3 days
Avaya ENGAGE—Annual Users Group Event—Starts 12/12
Join a Women in Tech panel discussion – 3 breakout sessions over 3 days
Previous Next
ORLANDO, DECEMBER 12-15, 2021
Register Now
THE CAN’T MISS
TOTAL EXPERIENCE EVENT
Businesses are built by the experiences they provide. How customers experience
the companies they work with has never been more important, and equally
important is how employees experience the companies they work for.
Avaya ENGAGE brings together thought leaders and experience innovators for four
days of non-stop learning and networking. See first-hand how you can deliver
experiences that matter to your customer and employees.
30
DAYS
04
HRS
35
MINS
37
SECS
FEATURED KEYNOTE: CARLI LLOYD
WELCOME U.S. WOMEN’S SOCCER TEAM MEMBER AND TWO-TIME OLYMPIC GOLD MEDALIST,
CARLI LLOYD, TO AVAYA ENGAGE 2021.
Join guest keynote, Carli Lloyd, for an inspiring discussion about her work
ethic, her accomplishments, and her experiences as a member of the U.S. Women’s
National Soccer Team and role model for our nation’s future stars. See full
bio>>
Register
AGENDA
To make the most of your time at Avaya ENGAGE,
check out the planned schedule of activities. Visit often for updates!
View Agenda at a Glance
Featured Activities
KEYNOTE SPEAKERS
JIM CHIRICO
--------------------------------------------------------------------------------
President
and Chief Executive Officer
STEPHEN SPEARS
--------------------------------------------------------------------------------
Executive Vice President and Chief Revenue Officer
SIMON HARRISON
--------------------------------------------------------------------------------
Senior Vice President
and Chief Marketing Officer
TODD ZERBE
--------------------------------------------------------------------------------
Senior Vice President, Engineering
OSCAR MONCADA
--------------------------------------------------------------------------------
President, IAUG Board of Directors
COLLEEN JAMIESON
--------------------------------------------------------------------------------
IAUG Executive Director
FRANK CICCONE
--------------------------------------------------------------------------------
Senior Vice President, North America Sales
FAYE TYLEE
--------------------------------------------------------------------------------
Chief Human Resources Officer
JIM CHIRICO
PRESIDENT AND CEO, AVAYA
Jim Chirico is President and Chief Executive Officer of Avaya, Inc., which
enables the mission critical, real-time communication applications of the
world’s most important operations. He assumed his new role on October 1, 2017,
after previously serving as Chief Operating Officer and Global Sales Leader.
Jim brings depth of experience and consistent results as a business and
operational leader in the technology industry, successfully leading teams in
sales, worldwide operations, manufacturing and development. Since joining Avaya
in 2008, he has been instrumental in the development of the company’s
industry-leading business model, including record EBITDA performance, gross
margin expansion and best-in-class Net Promoter Score.
In his previous role as COO, Jim was responsible for Global Sales, Global
Operations, Human Resources and Quality. Jim optimized Avaya’s global business
processes, stabilized sales and has led the company’s effort for Chapter 11
Emergence. In addition, he drove cross-functional alignment of key initiatives,
including integration of all acquisitions and enterprise restructuring efforts.
Jim joined Avaya in January 2008 from Seagate Technology, where he was Executive
Vice President, Global Operations, Development and Manufacturing. At Seagate, he
led a team of more than 50,000 employees located in 14 facilities worldwide,
successfully driving step-function change in the operational effectiveness of
the organization.
Jim began his career at IBM in 1980, progressing through line leadership and
corporate assignment positions to become a Site General Manager and WW
Manufacturing Leader. He received a B.S. in Marketing from Providence College in
Rhode Island.
SIMON HARRISON
SENIOR VICE PRESIDENT AND CHIEF MARKETING OFFICER
Simon Harrison is Senior Vice President and Chief Marketing Officer, leading the
global marketing function to engage new and existing customers and partners,
drive adoption of the company’s software solutions and support Avaya as the
leading player in a dynamic digital communications market.
Simon joined Avaya in 2020 from leading research and advisory firm, Gartner,
where he was research director and lead analyst for the Unified Communications
and Contact Center market. In a career spanning over 25 years he has been a
thought leader, product strategist, marketer and consultant in the
communications solutions industry. Prior to Gartner, he held leadership roles in
Marketing, Sales, Product Marketing and Product Management for companies like
Cirrus, Vocalcom, Siebel Systems and others.
FAYE TYLEE
CHIEF HUMAN RESOURCES OFFICER
Faye Tylee is the Chief Human Resources Officer. Faye is responsible for leading
Avaya’s HR team, which includes strategic HR planning; mergers and acquisitions;
international resource planning; new business and geographic expansion; and
talent recruitment, engagement, development & retention.
Faye joined Avaya from Wyndham Hotel Group, a division of Wyndham Worldwide,
where she served as executive vice president of HR. During her 16 years at
Wyndham, Faye held several leadership positions including executive vice
president and vice president of HR for Wyndham Destination Network.
Prior to joining Wyndham, Faye held various HR roles at RS Components. Faye is a
native of the U.K. and studied Human Resources at the University of Northampton,
U.K.
FRANK CICCONE
SENIOR VICE PRESIDENT, NORTH AMERICA SALES
Frank Ciccone is Senior Vice President, North America Sales, and is responsible
for sales and delivery of product and professional services across all customer
segments, both direct and partner-led.
Frank joined Avaya in 2019 with more than 25 years of sales and engineering
experience. Prior to joining Avaya Frank led the Advanced Solutions unit at
Verizon Enterprise Solutions, a group inclusive of Verizon's global
Collaboration, Customer Experience and Security practices. In his 16 years at
Verizon and several years at ATT, Frank held various VP roles in strategy,
business development and operations in the Enterprise space.
Frank holds a Bachelor of Electrical Engineering from Manhattan College and a
Masters of Business Administration from Hofstra University.
STEPHEN SPEARS
EXECUTIVE VICE PRESIDENT AND CHIEF REVENUE OFFICER
Stephen Spears is Executive Vice President and Chief Revenue Officer, delivering
new levels of client success for customers and partners by overseeing the
strategy, performance, and alignment of revenue operations for Avaya. Stephen
has full ownership of the company’s revenue generating organizations, and
customer lifecycle and go-to-client functions, including global sales and
marketing, partner management and all channel related activities to help to
accelerate execution on the company’s overall growth strategy, directly
benefitting Avaya’s customers.
Stephen’s management career spans nearly three decades and includes extensive
go-to-market experience as well as deep expertise in the SaaS and Cloud arena.
He joined Avaya in 2020, and spent the previous 17 years in a variety of key
senior leadership roles at SAP, most recently serving as Chief Revenue Officer
of SAP SuccessFactors.
Stephen holds a Bachelor of Arts degree from Brigham Young University.
TODD ZERBE
SENIOR VICE PRESIDENT, ENGINEERING
Todd Zerbe is Senior Vice President, Engineering. Todd leads the company’s
engineering functions, teams and programs globally, helping Avaya to innovate
the best platform and applications meeting the needs of customers across
multiple vertical markets and geographies. He brings more than twenty-five years
of software development experience to Avaya. Most recently he served as Senior
Vice President of Product Development at Blackboard, Inc., an educational
technology company. Prior to that, he held senior-level positions with contact
center solution providers including Genesys and Interactive Intelligence Group.
At Genesys, Zerbe was Senior Vice President of Product Development for their
CCaaS product. Throughout his career, he has successfully managed large teams
and deployments of multiple product lines with a strong focus on contact center
technologies.
Todd holds a Bachelor of Science in Electrical Engineering/Computer Engineering
from Purdue University.
OSCAR MONCADA
PRESIDENT, IAUG BOARD OF DIRECTORS
Oscar Moncada is the Director of Global IT Operations at Tesla. Oscar and his
organization are responsible for Tesla's internal customer facing support and
the overall face of IT. Oscar’s organization includes Desktop Support, Help
Desk, Manufacturing Support, AV & Events, IT Field Services, Store & Service
Support, Unified Communications, Large Site Builds, M&A’s and Access Control.
These teams support different business functions which include Corporate,
Manufacturing, Engineering, Retail (Stores & Service Centers), Design Center,
and Tesla Energy.
In 2012, Oscar and his team laid the foundation and quickly evolved and matured
IT processes during the company’s critical growth and extremely high ramp-up
phase. In this process, Tesla on boarded an average of 160+ new hires weekly,
built several new assembly lines, expanded to 450+ remote sites and delivered
several groundbreaking company announcements.
Before joining Tesla, Oscar was the Manager, Global IT Support at Volcano
Corporation which manufactures intravascular imaging medical devices (now
Philips Healthcare). In that capacity, Oscar led all customer facing support as
revenue increased 30% year over year. Prior to his time at Volcano, Oscar held a
variety of support roles in the financial industry.
COLLEEN JAMIESON
IAUG EXECUTIVE DIRECTOR
Colleen Jamieson is Executive Director of the International Avaya User Group
(IAUG). Prior to assuming this position, Colleen has supported IAUG in various
capacities over the past several years, including being responsible for
membership, events and program planning and execution, operations management and
annual strategic planning.
She has worked with technology associations and user groups for over ten years.
WHY ATTEND
At Avaya ENGAGE, you’ll get inspired by stories and case studies from visionary
keynotes. Acquire knowledge from industry experts and thought leaders that will
help you achieve maximum value from your Avaya solutions. Address today’s
critical business challenges through roundtable discussions, hands-on workshops
and one-on-one Avaya support. Enrich your career by deciding how technology
transforms your organization and learn from your peers in the Professional
Development breakout track. You will have access to the entire Avaya ecosystem:
executives, solutions experts, partners, IAUG members, and Avaya customers.
And of course, have some fun! Network and enjoy dinner and drinks at our welcome
appreciation party, visit the solutions expo for Avaya and technical partner
solutions as well as many fun activities, and experience excellent entertainment
at our closing party.
CARLI LLOYD
TWO-TIME FIFA WORLD CUP CHAMPION • TWO-TIME OLYMPIC GOLD MEDALIST
Carli Lloyd’s ability to redefine herself as a player is undeniable, and she’s
helped transform U.S. Women’s Soccer into a global model for success. First on
the field, last to leave. She’s dedicated her entire life to reach the top. Her
journey has had many ups and downs, but throughout every obstacle, Lloyd has
focused on the relentless pursuit to be Better. Every. Day. Lloyd recently
announced her retirement after a historic international career that began just a
few days shy of her turning 23. Now, she’s ready to take on the next challenge.
Welcome, Carli Lloyd.
CONVINCE YOUR BOSS
Networking with your peers is valuable to your professional growth. We ensure
it’s done in a safe environment. We’ve taken the steps to limit onsite
attendance and follow local health and safety guidelines. Our first live event
in a year might be the best experience ever. Don’t miss Avaya ENGAGE 2021.
REASON 1:
GAIN NEW EXPERTISE
Learn the ins and outs of Avaya products and solutions that help save your
organization time and money! Our user- and vendor-led sessions, workshops, and
labs put the tools in your hands. Broaden your experience on topics that support
current and future initiatives.
REASON 2:
BE A CHANGE AGENT
It’s the experience economy. To compete, your organization must embrace the idea
of the Total Experience. Be the one to help them transform by wrapping your
business around the needs of your customers and fellow employees — integrated,
orchestrated experiences.
REASON 3:
ACCELERATE SUCCESS
Your workplace and your customers are constantly evolving. Hear and learn from
others on how to deliver effortless connected experiences that make each
person’s day a better one. Create a blueprint to achieve your organization’s
ambitions and drive positive change quickly.
WHY ATTEND AVAYA ENGAGE?
If you’re involved in customer experience, employee experience or digital
transformation, Avaya ENGAGE is the event that will inspire you to think
differently; empower you to expand your influence and drive change to achieve
greater outcomes.
Discover Why Convince your Boss
HEAR FROM YOUR PEERS AND CELEBRATE THEIR SUCCESSES
As a community we have learned that things we once thought improbable are
possible. Avaya and IAUG applaud all that you’ve accomplished and can’t wait to
share some of these amazing success stories with you throughout our event.
* Informative panel discussions
* Best practice breakout sessions presented by customers and Avaya partners
* Awards ceremony that recognizes innovation
View the Agenda
CMO EXPERIENCE ROUNDTABLE
The experience economy is booming, and it’s creating new opportunities and
challenges in the way we build total experiences for our customers and staff.
Join Avaya’s Chief Marketing Officer, Simon Harrison, and a panel of marketing
and thought leaders as they discuss how fusing customer and employee experiences
can drive competitive advantages.
SPONSORS
DIAMOND
RUBY
PLATINUM
GOLD
SILVER
BRONZE
HOW TO SPONSOR/EXHIBIT
If you are interested in sponsoring or exhibiting at Avaya ENGAGE, please
contact Dusti Armstrong at darmstrong@iaug.org . There are sponsoring
opportunities that are available in established packages, or we can work with
you on a custom package.
IAUG
INTERNATIONAL AVAYA USERS GROUP
Providing a voice and resource for Avaya customers everywhere. Whether your
journey with Avaya began last week or years ago, IAUG wants to help you join
together with thousands of like-minded professionals around the globe who share
your passion and enthusiasm for the best business communications technology.
IAUG serves to bring you together to share best practices, experience timely and
relevant training, and create valuable networks among Avaya customers.
Join Today
HOTEL AND VENUE INFORMATION
Walt Disney World Dolphin Resort
1500 Epcot Resorts Blvd.
Lake Buena Vista, FL, 32830
www.swandolphin.com
See Location
Hotel Booking
Disney Parks Tickets and Discounts
View the FAQs for information regarding the conference group rate,
deadlines, cancellation policy and more.
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