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ADVANCED CUSTOMER LOYALTY & RETENTION 2025

Central London, 6th November 2025

Speak, Exhibit Or Sponsor - Get Involved
Register Your Interest For 2025


BOOK NOW FOR 2025 & SAVE £250

Secure Your Place For The Advanced Customer Loyalty & Retention Conference, 6th
November 2025 & Save £250. Book Here



Thank You To Our 2024 Speakers & Sponsors 


NEW, EFFECTIVE APPROACHES TO RETAIN CUSTOMERS, INCREASE REPEAT PURCHASES &
ENHANCE CUSTOMER LOYALTY FOR STRONG, BOTTOM-LINE RESULTS


EMBRACE NEW TECH, AI & DATA INNOVATION FOR SOPHISTICATED, CUSTOMER-FIRST
LOYALTY, RETENTION & CRM STRATEGIES WHICH DRIVE PROFITS

One Great George Street, Central London, 7th November 2024


26 CROSS-SECTOR LOYALTY, RETENTION, CRM, ENGAGEMENT & PERSONALISATION LEADERS
UNITE TO DELIVER UNMISSABLE INSIGHTS & INSPIRATIONS: DRIVE NEXT-LEVEL CUSTOMER
LOYALTY, RETENTION, PERSONALISATION & ENGAGEMENT PROGRAMMES & STRATEGIES THAT
EMBED DATA, MEASUREMENT & TARGETING INSIGHTS TO PROVIDE SEAMLESS CUSTOMER
JOURNEYS & HARNESS AUTOMATION, AI & TECH INNOVATIONS FOR GUARANTEED ENGAGEMENT &
ROI


Speak/Sponsor Or Exhibit - Get Involved

In collaboration with the industry: Our brand new tailored and targeted agenda
has been co-created to ensure it cuts through the noise to the heart of the
issues impacting CRM, loyalty, and retention professionals today

26 Brand-Side Thought Leaders Will Share Fresh Insights & New Case Studies:
Craft Winning Loyalty & Retention Strategies & Programmes Effective Customer
Data & Targeting Maximise The Unlocked Potential Of Automation, AI & Tech
Proactive, Practical & Powerful Personalisation Next-Level Retention Strategies
Unrivalled Omnichannel Marketing Success Seamless Customer Journeys Measuring
Tangible Results & Proving ROI The Future of Loyalty & CRM Benchmarking & Trend
Forecasting

1


CRAFT GOLD-STANDARD LOYALTY & RETENTION STRATEGIES & PROGRAMMES:

Establish targeted, creative, and insight-driven programmes that act as a
strategic tool to boost retention

2


MAXIMISE THE UNLOCKED POTENTIAL OF AUTOMATION, AI & TECH INNOVATIONS!

Capitalise on the latest advances to enhance customer experiences, streamline
efficiencies and drive revenue

3


DATA IS POWER - CUSTOMER INSIGHTS & TARGETING:

Leverage crucial insights into data and customer behaviours to tailor loyalty
strategies more effectively to customer needs

4


PROACTIVE, PRACTICAL & POWERFUL PERSONALISATION!

Proven and curated personalisation strategies which create tailored content and
campaigns to guarantee sky-high retention and competitive loyalty

5


UNRIVALLED OMNICHANNEL MARKETING SUCCESS:

Develop new, fresh, and innovative content across the right channels to
successfully target, engage and intrigue your customer base

6


NEXT-LEVEL RETENTION STRATEGIES:

Elevate retention efforts by responding to changes in customer demands and
behaviours to execute more value-driven and relevant retention strategies

7


SEAMLESS & COHESIVE CUSTOMER JOURNEYS:

Establish customer-centricity across multiple touchpoints to streamline customer
journeys and increase satisfaction rates

8


TANGIBLE ROI - MEASURE, IMPROVE, SUCCEED!

Increase customer satisfaction, prove demonstrable ROI and remain competitive
with new and effective measurement techniques

9


CRITICAL INDUSTRY BENCHMARKING & TREND FORECASTING:

What’s next? Stay ahead of the game with innovative loyalty and retention
strategies that capitalise on the future of CRM

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Interactive Panels


PLUS

 * 26+ Brands Present NEW Customer Engagement & CRM Case Studies 
 * 13 Industries Represented, Including Retailers, Travel, Financial Services,
   Consumer Goods, Hospitality & Beauty Brands
 * 14 Heads & 3 Directors of CRM, Loyalty, Retention, Personalisation &
   Membership
 * 80+% Brand-Side Audience – Written By Brands, For Brands
 * NEW – Speed Networking!
 * Dedicated Networking & Insight-Sharing
 * Brand New & Fresh Engagement Strategies For Marketers
 * 3 Interactive Panel Discussions & Q&A


Speak/Sponsor Or Exhbit - Get Involved



WHAT WILL I GAIN FROM ATTENDING THIS INDUSTRY-LEADING CUSTOMER LOYALTY &
RETENTION CONFERENCE, LONDON?

 1.  Cross-sector transferable lessons from 24, industry-leading brands
     including John Lewis Partnership, NatWest Group, National Express, PureGym,
     Revolution Beauty & Gail’s
 2.  Practitioner insights From Heads and Directors from top brands speaking in
     just 1 action-packed day
 3.  Brand new content and hot industry topics for 2024 including the impacts
     and opportunities of AI and how best to personalise loyalty programmes
 4.  80+% brand-side audience – agenda written and delivered by fellow
     practitioners facing – and solving- the same front-line issues as you
 5.  Expand your network: Dedicated networking breaks in an intimate setting
     allowing you to get closer to the issues that really matter with the
     decision makers that matter 
 6.  Capture best-practice tips and tricks to uncover insights and metrics to
     improve takeaways from your measurements 
 7.  Mistakes made so you don’t have to! What do other professionals they wish
     they had known earlier?
 8.  Benchmark with your peers and track trends to ensure your finger is on the
     pulse
 9.  3 interactive panel discussions including next-level retention strategies,
     inspiring personalisation, and horizon scanning the future of loyalty and
     CRM 
 10. Ask, share, learn, debate, and reflect on customer acquisition, loyalty,
     and retention strategies which power exceptional customer loyalty and drive
     exceptional ROI 
 11. Not just inspiration! Practical skills and strategies to take back to the
     office and dedicated Q&A after each session





THE 3RD ANNUAL, NOT-TO-BE-MISSED GATHERING – HEAR WHAT SOME OF OUR PREVIOUS
ATTENDEES HAVE TO SAY:

“Really good line up of speakers!”

Previous Conference Attendee
“A very information and relevant conference with a wide range of industry
knowledge shared”

Previous Conference Attendee
"Great to hear from and network with leaders in the loyalty industry. Lots of
amazing expertise and experience in one place”

Previous Conference Attendee
“Really good line up of speakers!”

Previous Conference Attendee
“A very information and relevant conference with a wide range of industry
knowledge shared”

Previous Conference Attendee
"Great to hear from and network with leaders in the loyalty industry. Lots of
amazing expertise and experience in one place”

Previous Conference Attendee
“Really good line up of speakers!”

Previous Conference Attendee

Previous
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CAN YOU HELP MARKETING, EMAIL & CRM PROFESSIONALS DEVELOP INNOVATIVE & ADVANCED
LOYALTY & RETENTION STRATEGIES WHICH ACTUALLY DELIVER?

Book An Exhibition Stand & 2 Delegate Passes For Just: £2,999 + VAT (SAVE
£1,000). Standard Rate: £3,999 + VAT

Discover how you can be a part of this exciting conference and get your
expertise in front of your target audience. Packages include: access to the
speaker faculty, one-to-one meetings, exclusive exhibition area, brand
experience sponsor, product giveaways and many more.

For more information on how to get involved, please call +44 (0)20 3479 2299 or
email partner@customerloyaltyconference.com


Book In A Call With Our Partnerships Team

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PLEASE CHECK THE WEBSITE REGULARLY FOR PROGRAMME UPDATES AND CONFIRMED SPEAKERS.
FOR MORE INFORMATION OR TO GET INVOLVED, PLEASE CALL 44 (0)20 3479 2299 OR EMAIL
INFO@CUSTOMERLOYALTYCONFERENCE.COM

The Advanced Customer Loyalty & Retention Conference is organised By Global
Insight Conferences Ltd. Registered in England and Wales. Company Number
07295108. Registered Office: 5-11 Lavington Street, London, SE1 0NZ. Tel: +44
(0)20 3479 2299.
Copyright © 2024 Global Insight Conferences Ltd.


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