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PATIENT SCHEDULING SOFTWARE

Omni-channel platform for guided search and scheduling

Talk with an Expert
 1. …
 2. Experian Health
 3. Products
 4. Patient Experience
 5. Patient Scheduling

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CareMount Medical discusses how they implemented online patient scheduling as a
part of their 24/7 access initiative, enabling real-time scheduling access
across all of their providers and specialties.

View all scheduling case studies View all client testimonials


ENHANCE DIGITAL PATIENT ENGAGEMENT AND ACCELERATE CALL CENTER OPERATIONS.

Using our patient scheduling software can help you make access to care easy
across any channel: on the web, in call centers, or in provider offices. Give
your patients the self-service experience they’re accustomed to with 24/7 online
appointment scheduling. Equip your call center agents with a best-in-class
platform to guide patients to the right care and schedule appointments in
real-time. With an EMR/PM system agnostic interface, our platform can be the
central scheduling hub across your entire enterprise.

Experian Health’s patient scheduling software can help your organization unlock
their digital front door and simultaneously improve the efficiency and
experience of scheduling in your call center.

Health plans can use the scheduling technology, as well, to better connect
patients to needed care. By digitally connecting with providers through our
scheduling platform, members can be engaged more efficiently, at-risk
organizations can close more gaps in care, and relationships between health
plans and their provider partners can be improved.


THE BENEFITS OF OPTIMIZING YOUR PATIENT APPOINTMENT SCHEDULING

Improve patient outcomes for greater financial return.


ADD 8+ NEW PATIENTS PER PROVIDER PER MONTH

Convenient self-scheduling is proven to attract more consumers and increase
market share.


REDUCE CALL TIMES BY 50%

Empowering call center agents with guided search makes scheduling quicker and
easier.


MOVE 30% OF VOLUME TO SELF-SERVICE

Offload call center volume by offering self-service scheduling online and
through text & IVR outreach campaigns.


CLOSE 56% MORE GAPS IN CARE

Payers can greatly increase care gap closure with digital scheduling solutions.


SUPPORTING PATIENT SELF-SCHEDULING, CALL CENTERS AND IN-OFFICE SCHEDULING

Schedule patients for the right care and in real-time

View product sheet


ONLINE SCHEDULING

Make access easy and convenient with 24/7 online patient scheduling software.

Improve the patient experience

Allow patients to self-schedule appointments from anywhere, 24/7, and receive
helpful appointment reminders.



Increase new patient acquisition

Make access easy with our white-labeled online scheduling solution, add 8+ new
patients per provider per month.



Accelerate call center efficiency

Offload call center volume to self-service.



Guide patients to the right provider

Automate scheduling protocols and business rules enabling accurate consumer
self-scheduling for complex scenarios and specialists.




CALL CENTER SCHEDULING

Improve call center efficiency and patient experience with guided search and
scheduling.

Reduce call times

Automate scheduling protocols in a single scheduling platform makes scheduling
quick and easy while still protecting provider calendars.



Real-time scheduling

Integrate directly into disparate EHR and PM systems for a centralized real-time
scheduling hub.



Reduce agent training time

Enable agents to schedule accurately across any specialty with only 1 hour of
training.



Improve the patient experience

Help patients to book easier, faster, and with improved accuracy to get the care
they need.




AUTOMATED PATIENT OUTREACH

Schedule appointments and close gaps for target audiences with automation.

Enable self-scheduling via text & IVR

Patients receive messages with the ability to self-schedule.



Launch campaigns to targeted outreach lists

Build scripts, upload lists, and launch campaigns seamlessly.



Reduce call center volume

Offload scheduling to automated outreach and book more appointments with less
phone calls.




ARE YOU WITH A HEALTH PLAN OR ACO?

Check out our solutions for member scheduling and closing gaps in care.

Learn more


HEAR FROM OUR CUSTOMERS




BENEFIS HEALTH SYSTEM



Benefis Health System shares how they improved patient access with Patient
Schedule. 50 percent of their patients are booking after hours and they can even
schedule urgent care online. 


THE IOWA CLINIC



The Iowa Clinic discusses how they improved patient experience and access with
online patient scheduling software. The Iowa Clinic offloaded 3,000 appointment
scheduling calls from the call center every month.


HCA HEALTHCARE



HCA Healthcare has seen an improved patient experience by offering appointments
through multiple access points, specifying appointment types, and more. 35% of
scheduling is now done during nights and weekends.


7 MUST HAVES FOR PATIENT SCHEDULING SOFTWARE

Automated patient scheduling rules

Automate scheduling protocols with customized business rules, ensuring accurate,
efficient patient bookings. Allow providers to maintain control over their
calendars while helping them fill scheduling gaps.



Direct integration with your EMR or PM system

Integrations via API or HL7 are essential for a fully-functional scheduling
system, creating an optimal patient experience, avoiding double-bookings, and
deriving accurate analytics.



Provide a white-labeled experience for patients

Deliver a consistent brand experience for patients scheduling online, while
making access easy with NO extra logins or confusing transitions.



True real-time patient scheduling

Not just ‘request an appointment’, but a real booking that immediately reserves
the slot on the provider’s calendar.



Automated patient appointment reminders

Automate reminders according to patient preference when appointments are
scheduled, including the ability to save to smartphone calendar.



Automated IVR and SMS outreach

Send automated IVR and SMS text message campaigns that enable patients to
self-schedule appointments easily during the outreach, without having to call
the provider office or call center.



Patient scheduling analytics

The right system empowers constant optimization with real-time analytics and
dashboards. With data like show rates, booking rates, conversion rates, lead
times, capacity management/utilization, and more, it’s easy to refine your
scheduling solutions over time. 




FEATURED RESOURCES


THE STATE OF PATIENT ACCESS: 2021

A glimpse of what patients hope the digital front door will look like in 2021
and beyond. Are providers on the same page?

Download


5 STRATEGIES FOR BUILDING A BETTER DIGITAL PATIENT JOURNEY

Download our free eBook to learn how to create a digital experience that will
delight your patients and increase your bottom line.

Download


HOW TO IMPROVE PATIENT ACCESS WITH 24/7 CONNECTIVITY

Explore CareMount Medical’s journey to implement and leverage digital engagement
strategies, including online self-scheduling that provides patients with 24/7
access to the best match provider and appointment slots based on their care
needs.

Watch webinar


INTERVIEW WITH THE EXPERT: BENEFIS HEALTH SYSTEM

Samuel Martin, Marketing at Benefis, Alyssa LaHaie and Greg Young from Experian
Health discuss the biggest challenges related to scheduling vaccines and how
Benefis has accurately guided patients to the right appointment slots.

Watch Interview


LEARN MORE ABOUT OUR OTHER SOLUTIONS TO IMPROVE CONSUMER ENGAGEMENT

By combining patient schedule with other Experian patient engagement solutions,
you can deliver a seamless consumer-centered experience – from serving up an
estimate, to streamlining the registration process, to providing consumers with
the ability to pay their healthcare bills via multiple channels.


STREAMLINE INTAKE

Enable digital patient intake to streamline administrative tasks. 

Registration Solutions




PERSONALIZE ESTIMATES

Provide an estimate of patient financial responsibility pre-appointment.

Cost Estimator




SIMPLIFY PAYMENTS

Give patients a pre-service mobile estimate and payment experience.

Payment Tools




MORE PATIENT SCHEDULING RESOURCES FOR YOUR ORGANIZATION


THREE BENEFITS OF AUTOMATED OUTREACH

Healthcare organizations leveraging automated outreach are seeing numerous
benefits. Among them: extended outreach capabilities, increased appointment
bookings, and higher patient satisfaction.

Read blog


7 PATIENT SCHEDULING MUST HAVES

COVID-19 has changed the way millions of Americans access care, leading to
the widespread adoption of virtual health and other consumer-centric
technologies. 

Read blog


THE IOWA CLINIC ONLINE SELF-SCHEDULING

With online self-scheduling, patients of The Iowa Clinic have the ability to
self-schedule directly into provider’s calendars in real time from a computer or
mobile device.

Read blog


MAKE CALL CENTER SCHEDULING EASY

Consumers today expect fast and convenient access to almost everything,
healthcare included. Online scheduling is catching on throughout the market –
especially as more providers turn to telehealth solutions during COVID-19.

Read blog


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