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 * Why HiJiffy?
   
    * Key Benefits
    * Use Cases
    * Success Stories

 * How it Works?
   
   
   Overview
   
   Guest Journey
   Setup & Support
   Channels
   
   Technology
   
   Console
   AI Booking Assistant
   AI Digital Concierge
   Integrations
   
   Discover More
   
   Security and Compliance
   Custom Visuals & Messaging
   Product Highlights
 * Our AI
 * Pricing
 * Resources
   
    * Articles
    * E-books
    * Product Highlights

 * Login
 * Book a Demo

EN
 * PT
 * FR
 * ES
 * DE

 * Why HiJiffy?
   
    * Key Benefits
    * Use Cases
    * Success Stories

 * How it Works?
   
   
   Overview
   
   Guest Journey
   Setup & Support
   Channels
   
   Technology
   
   Console
   AI Booking Assistant
   AI Digital Concierge
   Integrations
   
   Discover More
   
   Security and Compliance
   Custom Visuals & Messaging
   Product Highlights
 * Our AI
 * Pricing
 * Resources
   
    * Articles
    * E-books
    * Product Highlights

 * Login
 * Book a Demo

EN
 * PT
 * FR
 * ES
 * DE


GUEST COMMUNICATIONS HUB FOR


HOTELS  RESORTS HOSTELS

Answer over 85% of your guests’ queries instantly, right on your website, social
media, or WhatsApp. From booking to check-out and beyond, make the entire guest
journey smoother for everyone.

 * Get more direct bookings and upselling opportunities
 * Make online check-ins and reviews faster and easier
 * Cut down on repetitive tasks with smart AI automation

SEE HOW IT WORKS

Over 2,100 hotels around the world rely on HiJiffy’s AI-powered solutions



SIMPLIFY YOUR GUEST JOURNEY WITH AI

From bookings to checkouts, keep communication easy and personal – without extra
effort.


ANSWERING FAQS

Conversational AI designed for hospitality makes it easy for prospective guests
to get the information they need.





CHAT-BASED BOOKING

An AI virtual assistant helps users book with ease, guiding them step-by-step
through the process.





WELCOME MESSAGE

Send automated messages before, during, or after check-in to create a smoother,
more enjoyable guest experience.





DIGITAL CHECK-IN

Connect your PMS to offer pre-check-in forms to your guests and save time at
reception. You can even add digital keys for a smoother check-in experience.





IN-STAY REQUESTS

An AI-powered virtual concierge takes care of guest requests during their stay
and sends them straight to the right team.





UPSELL AND CROSS-SELL CAMPAIGNS

Send personalised, automated campaigns to your guests that boost upselling and
cross-selling results.





SATISFACTION SURVEYS

Send guest surveys during their stay to get clear feedback on their experience.





CHECK-OUT CAMPAIGNS

Make the check-out process easier with automated messages.





GUEST REVIEWS CAMPAIGNS

Send automated messages to collect reviews for internal use or public platforms
like TripAdvisor and Google.





92%

Customer satisfaction score


60%

Online check-in completion


5%

Booking conversion rate directly
in the chat


70%

Reduction of the incoming calls

RESULTS FROM OUR CLIENTS


SEE HOW HIJIFFY IS MAKING A REAL DIFFERENCE FOR OUR CLIENTS

Discover why 2,100 hotels, resorts, and hostels trust us to simplify their
operations, increase revenue, and lighten the workload with smart AI automation.

EXPLORE CASE STUDIES


ONE INBOX
FOR ALL YOUR CHANNELS

Take control of your customer care and communication with our Console.
Manage, automate, and track everything in one place – clear, simple, and built
to make your job easier.

Stay on top of every conversation

Bring all your communication channels together in one easy-to-use inbox.
Create and manage your campaigns with ease

Boost direct bookings and upselling opportunities with practical tools designed
to deliver results.
Keep all your customer queries in one place

Keep everything in order and manage requests effortlessly.
Review results and guest feedback

Get clear performance reports and insights you can use to improve.




QUICK TO SET UP, EASY TO USE

We handle the setup for you and deliver a solution that’s ready to go from day
one. Our intuitive back-office system makes it simple to manage communication
with your guests, so you can focus on what matters most – providing an excellent
guest experience.


CUSTOMISABLE INTERFACE, ADAPTABLE WORKFLOWS

HiJiffy makes it easy to tailor the look, feel, and tone of voice of your
chatbot to match your brand guidelines, giving your guests a consistent
experience. Plus, it can be adjusted to fit your unique sales process, ensuring
it works the way you need it to.



Learn all
about our AI

Discover its key features designed specifically for the hospitality industry.
Get to know our technology and see how it can simplify operations for your team
while improving guest experiences.

EXPLORE


EASILY CONNECT WITH THE LEADING HOSPITALITY SYSTEMS



See all integrations


LOOKING TO INCREASE DIRECT BOOKINGS?

Schedule a call with one of our experts to see how HiJiffy can help boost your
revenue and keep your guests happy. Discover practical solutions tailored to
your needs.

GET YOUR PERSONALISED DEMO


WHY CHOOSE HIJIFFY?

Don’t just take our word for it – hear directly from our clients on
HotelTechReport:

9.2 out of 10 based on 269 reviews

Read our reviews

USSIM VACANCES

“Typically, answers to customer queries are given quickly between tasks, but
with HiJiffy, there’s a real time to think about how to deal with a query in a
clear and organised way.”

Nathan Soetaert

Digital Marketing & Communications Manager

HOTEL GRAN BILBAO

"Thanks to the chatbot, we can automatically attend to user queries on our
website, with a degree of automation and satisfaction of 90%, helping to reduce
the number of telephone calls we receive.”

Raúl Amestoy

Director of Sales & Marketing

LAKE DISTRICT HOTELS

"On launch, we very quickly achieved a 70% reduction in the type of calls with
questions HiJiffy now answers (...) We are also very impressed with the amount
of online room and table bookings the chatbot has assisted with.”

James Pass

Head of Digital

LEONARDO HOTELS

“Integrating HiJiffy’s chatbot solution has transformed our customer service
experience (…). It not only streamlined our operations but also boosted guest
satisfaction and fortified our brand reputation. Without a doubt, partnering
with HiJiffy has been an important step forward for Leonardo Hotels.”

Dan Ogen

Chief Digital & Marketing Officer Europe

MACDONALD HOTELS & RESORTS

“HiJiffy has not only been able to answer thousands of common customer queries
each day but also allowed us to learn what questions are most important to our
guests. We have seen 80%+ in guest satisfaction and impressively generated a
significant level of chat-based bookings.”

David McLean

Head of Digital

KABANNAS

"Over 90% of the time, the guests instantly get the answer they need – a game
changer in the hospitality industry. We can focus our team on face-to-face
interactions with our guests, and HiJiffy allows them to confidently step away
from the screen and engage with our guests.”

Louise Garner

Commercial Director

PORTOBAY HOTELS & RESORTS

"One of HiJiffy’s most interesting skills was its great ability to listen to the
customer and focus on bringing solutions. We feel that we co-created some of the
solutions and that is the best thing we can have in a partnership.”

Fabíola Pereira

Chief Marketing Officer

LAMINGTON GROUP

“We had a great implementation process (…) that contributed to the high CSAT
score and also getting the team on board with the automated solution. Besides
seeing the results, the process of gaining trust and confidence is all about
learning the wider benefits of AI to support the guest journey.“

Alicia van Wyk

Marketing Project Manager

MAGIC COSTA BLANCA

“We needed a solution for Hoteles Magic Costa Blanca to automate tasks and to be
more present in the guests booking decision process. With HiJiffy we are now
able to connect better with our guests and to provide a better service. We are
happy with our results”.





Francisco Javier Garcia Cuenca

Vice President

BAHIA PRINCIPE HOTELS & RESORTS

“HiJiffy has been the solution to be able to continue delivering unique
experiences to our guests through these challenging times. We were able to
automate repetitive tasks and help our in-house team to focus on what’s most
important for us, our guests.”

Roberto Martin

Digital Guest Experience Manager

KORA LIVING

"HiJiffy is a tool that has allowed us to automate a large part of the
communication system in our two properties (...) Being a tool that works via API
has allowed us to automate other processes such as automatic sending of WiFi
codes, access to electronic lock keys during check-in, etc."

Iñigo Boulandier

Brand Manager

LA BUTTE

“The chatbot, combined with campaign mailings via WhatsApp, helps us in our
day-to-day work and has enabled us to reduce the volume of emails and/or calls
of all kinds and focus on the people on the ground."

Emmanuel Riffault

Revenue Manager

USSIM VACANCES

“Typically, answers to customer queries are given quickly between tasks, but
with HiJiffy, there’s a real time to think about how to deal with a query in a
clear and organised way.”

Nathan Soetaert

Digital Marketing & Communications Manager

HOTEL GRAN BILBAO

"Thanks to the chatbot, we can automatically attend to user queries on our
website, with a degree of automation and satisfaction of 90%, helping to reduce
the number of telephone calls we receive.”

Raúl Amestoy

Director of Sales & Marketing

LAKE DISTRICT HOTELS

"On launch, we very quickly achieved a 70% reduction in the type of calls with
questions HiJiffy now answers (...) We are also very impressed with the amount
of online room and table bookings the chatbot has assisted with.”

James Pass

Head of Digital

LEONARDO HOTELS

“Integrating HiJiffy’s chatbot solution has transformed our customer service
experience (…). It not only streamlined our operations but also boosted guest
satisfaction and fortified our brand reputation. Without a doubt, partnering
with HiJiffy has been an important step forward for Leonardo Hotels.”

Dan Ogen

Chief Digital & Marketing Officer Europe

MACDONALD HOTELS & RESORTS

“HiJiffy has not only been able to answer thousands of common customer queries
each day but also allowed us to learn what questions are most important to our
guests. We have seen 80%+ in guest satisfaction and impressively generated a
significant level of chat-based bookings.”

David McLean

Head of Digital

KABANNAS

"Over 90% of the time, the guests instantly get the answer they need – a game
changer in the hospitality industry. We can focus our team on face-to-face
interactions with our guests, and HiJiffy allows them to confidently step away
from the screen and engage with our guests.”

Louise Garner

Commercial Director

PORTOBAY HOTELS & RESORTS

"One of HiJiffy’s most interesting skills was its great ability to listen to the
customer and focus on bringing solutions. We feel that we co-created some of the
solutions and that is the best thing we can have in a partnership.”

Fabíola Pereira

Chief Marketing Officer

LAMINGTON GROUP

“We had a great implementation process (…) that contributed to the high CSAT
score and also getting the team on board with the automated solution. Besides
seeing the results, the process of gaining trust and confidence is all about
learning the wider benefits of AI to support the guest journey.“

Alicia van Wyk

Marketing Project Manager

MAGIC COSTA BLANCA

“We needed a solution for Hoteles Magic Costa Blanca to automate tasks and to be
more present in the guests booking decision process. With HiJiffy we are now
able to connect better with our guests and to provide a better service. We are
happy with our results”.





Francisco Javier Garcia Cuenca

Vice President

BAHIA PRINCIPE HOTELS & RESORTS

“HiJiffy has been the solution to be able to continue delivering unique
experiences to our guests through these challenging times. We were able to
automate repetitive tasks and help our in-house team to focus on what’s most
important for us, our guests.”

Roberto Martin

Digital Guest Experience Manager

KORA LIVING

"HiJiffy is a tool that has allowed us to automate a large part of the
communication system in our two properties (...) Being a tool that works via API
has allowed us to automate other processes such as automatic sending of WiFi
codes, access to electronic lock keys during check-in, etc."

Iñigo Boulandier

Brand Manager

LA BUTTE

“The chatbot, combined with campaign mailings via WhatsApp, helps us in our
day-to-day work and has enabled us to reduce the volume of emails and/or calls
of all kinds and focus on the people on the ground."

Emmanuel Riffault

Revenue Manager

USSIM VACANCES

“Typically, answers to customer queries are given quickly between tasks, but
with HiJiffy, there’s a real time to think about how to deal with a query in a
clear and organised way.”

Nathan Soetaert

Digital Marketing & Communications Manager

HOTEL GRAN BILBAO

"Thanks to the chatbot, we can automatically attend to user queries on our
website, with a degree of automation and satisfaction of 90%, helping to reduce
the number of telephone calls we receive.”

Raúl Amestoy

Director of Sales & Marketing

LAKE DISTRICT HOTELS

"On launch, we very quickly achieved a 70% reduction in the type of calls with
questions HiJiffy now answers (...) We are also very impressed with the amount
of online room and table bookings the chatbot has assisted with.”

James Pass

Head of Digital

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HIJIFFY IN THE MEDIA

Explore insights from top publications covering HiJiffy’s work:

“(…) help automate the process of booking and handling customer queries by
delivering immediate responses”

“(…) covers the entire guest journey 24/7 across most social media platforms and
messaging. It connects guests to different hotel management systems”

“a new system that is able to identify the emotion behind customers’ requests
and then use that to prioritize and escalate the request to the right
department”

The Sifted 50: Southern Europe leaderboard ranks the top 50 startups with the
highest percentage revenue growth over the past three financial years

"Hotels (...) invest in HiJiffy products, including a Facebook Messenger chatbot
that allows guests to book rooms directly rather than through big online
platforms that charge hefty commissions"

“(…) provides hotels with a central console through which can manage guest
communications before during and after their stay”

“(…) help automate the process of booking and handling customer queries by
delivering immediate responses”

“(…) covers the entire guest journey 24/7 across most social media platforms and
messaging. It connects guests to different hotel management systems”

“a new system that is able to identify the emotion behind customers’ requests
and then use that to prioritize and escalate the request to the right
department”

The Sifted 50: Southern Europe leaderboard ranks the top 50 startups with the
highest percentage revenue growth over the past three financial years

"Hotels (...) invest in HiJiffy products, including a Facebook Messenger chatbot
that allows guests to book rooms directly rather than through big online
platforms that charge hefty commissions"

“(…) provides hotels with a central console through which can manage guest
communications before during and after their stay”

“(…) help automate the process of booking and handling customer queries by
delivering immediate responses”

“(…) covers the entire guest journey 24/7 across most social media platforms and
messaging. It connects guests to different hotel management systems”

“a new system that is able to identify the emotion behind customers’ requests
and then use that to prioritize and escalate the request to the right
department”
 * 1
 * 2


RESOURCES CENTRE

Dive in and discover practical insights to help your hotel succeed:

SIMPLE STEPS TO CALCULATE AND BOOST YOUR HOTEL OCCUPANCY RATE

PERFECT HOTEL WELCOME MESSAGES FOR A MEMORABLE FIRST IMPRESSION

IMPROVING HOTEL ONLINE REPUTATION: KEY METRICS, CHALLENGES, AND PRACTICAL
STRATEGIES


DISCOVER HOW 2,100+ HOTELS USE HIJIFFY’S GUEST COMMUNICATIONS HUB TO BOOST
REVENUE

BOOK YOUR DEMO
Why HiJiffy ?

Key Benefits

Use Cases

Success Stories

Corporate

About Us

Contact Us

Careers

News

Branding & Press

Resources

Explore categories

Product Highlights

Articles

E-Books

Glossary

Hotel Marketing

How it works ?

Our AI

Integrations

Plans & Pricing

Guest Journey

Setup & Support

Security and Compliance

Console

AI Booking Assistant

AI Digital Concierge

Custom Visuals & Messaging

More Pages

Hotel Chatbot

Virtual Concierge

WhatsApp Chatbot

Travel Chatbot

Digital Check-in

Express Check-out

AI Hotel Concierge

Tourism Chatbot

Hotel Benchmarking Tool

Hotel Management Game

AI Assessment Tool for Hotels

Hotel ROI Calculator

Legal

Privacy Policy

Terms and conditions

Cookie Policy

Funding:



This project received funding from the European Union Horizon 2020 research and
innovation program under Grant Contract No. 782509.




© All rights reserved HiJiffy 2024

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