community.docusign.com
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https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA
Submission: On October 31 via api from RU — Scanned from DE
Submission: On October 31 via api from RU — Scanned from DE
Form analysis
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Text Content
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Find answers here! * 4,910 Topics * 14,870 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 4910 Topics Recently Active Most Replies Most views Newest First P PeterBNewcomer asked in eSignature Envelope expired before the expiration date Hello, I have a user that I am helping saying that her envelope that was set to expire in 60 days, expired sooner than that, within two days. What can cause that and how can we resolve this, thank you. 0 182 P 33 minutes ago A Alyshia.BennettNewcomer asked in eSignature File Number Is there a way to add the file number the disbursement for the envelope will be charged to so it will show on reports? 0 142 A 1 hour ago S SayedNew Voice asked in eSignature Signing enquiry Could you add a signer in the signing order to download the contract and sign it manually? One of our external partners prefers a manual process for security reasons. Additionally, could you advise on the correct settings to apply for this adjustment? 0 991 S 1 hour ago M Max PinsonNewcomer asked in eSignature Parent Signing for Student I am looking into how to send a document on behalf of a school. This document requires signatures from both parents and a signature from an individual student. The majority of these students will not have email, so parents must read the document to them and sign it on their behalf. Please advise as to how best to set the Recipient List and allow parents to add a separate signature that is not their initial signature. Should we just provide added directions in our communication? 0 213 M 1 hour ago A alchu99Newcomer asked in eSignature Getting requests to sign a document that is not mine I keep getting requests from docusign to sign a document that was not meant for me. I cannot decline to sign it since it asks for SMS verification that I am the correct person trying to sign the document. Does anyone have any advice for me to stop getting these notifications? I use docusign so I don’t want to report these emails as spam. 0 135 A 2 hours ago L L.WagnerNewcomer asked in eSignature HELP IT NEEDS TO LOOK at Ticket details Case #14398972 "DocuSign Account Deleted from CONTRACT management Software - AGILOFT" I need for DocuSign employee to contact me as requested in the ticket listed above. I have resorted to this platform as I am getting no real support through the ticket system as the particulars of the situation are not “standard” - DOCUSIGN please have someone contact me. Immediately. 0 81 L 2 hours ago B Barry GoldsteinNewcomer asked in eSignature How to make role information required for all roles on PowerForm Hi all I have set up a template and I am using it as a PowerForm. There are 4 roles for the template / PowerForm: Submitter - who supplies all the info and initiates the PowerForm Submitter Manager (signer 1) Supplying Data…. (signer 2) Receiving Data….(signer 3) Even though all 4 roles are marked as “Needs to Sign” when I created the template, when the PowerForm is initiated, it is only requiring the first role to be filled out? Can I get the other roles to be required as well? The Submitter (first role) would supply all the info. Please help Thanks! 0 62 B 2 hours ago L Lisa.JavorskyNewcomer asked in eSignature Best Practices when assigning KBA to a recipient Are there any best practices or tips when assigning KBA to a recipient? For example, some last names could have apostrophes or hyphens in them like O’Brian or Williams-Sonoma. There are also last names that have a “Mc”, such as McDonald. We recently had an envelope where the last name had an apostrophe and when the recipient tries to authenticate using KBA it was not able to find them until the sender removed the apostrophe from that recipient's name. After removing they were able to authenticate their identity. 0 84 L 2 hours ago T Time.saving.expressNewcomer asked in eSignature Envelope limit? Hi, is the envelope limit per year or per month please? Thanks 0 41 T 2 hours ago B BeenTryingForAYearNewcomer asked in eSignature I want my DocuSign DELETED. My eSign account was created by my employer on my behalf.It worked for about 6 months. Then, boom! I suspect that the reason I cannot verify myself is that my country of origin has bought “our” passport creation process from a Chinese source. Just spoke with support, nothing can be done. I have been trying to sign for a YEAR now. (06/11/2023) I CANNOT SIGN A THING.My residence permit is also not allowed. Is there ANY WAY I can get my account deleted? This is all I want now, thanks but NO thanks. 0 163 B 3 hours ago K Kgreene116Newcomer asked in eSignature Help understanding the free account I do not need to use this application for anything but having my customer’s sign estimates. Do I have to have a paid account to do this? 0 112 K 4 hours ago B bulk send failNewcomer asked in eSignature Completed agreement disapperance There are about 300 competed agreements in my account, but now there are only 139 agreements. I was pretty confused. Is there any problems for my account? 0 104 B 4 hours ago C cantloginNewcomer asked in eSignature Cant Login Even on Different Devices I am trying to login to my work DocuSign account, my supervisor reset the password and it works for them but not for me. Tried copy pasting, copy pasting plain text, tried typing, tried different browsers, tried different wifi, tried mobile device, nothing seems to work. First I thought it was my browser but that doesn't seem to be the case. There are no Microsoft credentials for DocuSign, and I've also cleared my cache and even reinstalled the browser fresh along with others. It tells me invalid email / password each time What could be the cause and how can I fix? I'm aware there is a lockout after 6 attempts so it just makes solving this all the more time consuming. I couldn't find anything exactly like this. Is this perhaps an encoding issue? Its persisting across different devices. I even reset the pass on my personal account as a test and that worked fine so it seems that it's just this account Any help is greatly appreciated. I used to be logged into this account and use it befor 0 81 C 4 hours ago J Joris c.Newcomer asked in eSignature certificate When signing a document in DocuSign that has previously been signed with Adobe. How can I prevent the certificates from Adobe from expiring? 0 91 J 5 hours ago D Desert DocsNewcomer asked in eSignature Documents that are not saved I am noticing that some previous completed documents are saved in DocuSign and others are not. Can someone help me with what causes that and how I can ensure the documents will be saved in Docusign? Thanks so much🙂 0 72 D 7 hours ago T toddhoggNewcomer asked in eSignature Get Notification When Somone Signs Document I’m wondering if there is something that isn’t right in my settings. I received notifications in the past when someone signed a document but yesterday someone signed and I didn’t get a notification. There were two people to sign, one did, one didn’t. I thought neither signed because I didn’t get a notification. This hasn’t happened before that I remember. Please advise. I didn’t see anything in the settings regarding sending notifications upon signature but may have missed it. Thanks 0 1223 T 7 hours ago C Christian BNewcomer asked in eSignature Trigger Agreement Rules on completed packages Is it possible to trigger agreement rules on already created packages? There are a set of completed packages that I would like to sync to google drive. 0 70 C 9 hours ago T TomKNewcomer asked in eSignature Failed to authorize with Signer Held Certificate / recognize Docusign PKI Hi, for a while now we have troubles executing QES. In Chrome and Edge, the process fails after we put the PIN of the token with the error There was an unexpected fault. Firefox on the other hand is not even able to recognize PKI Software installed no matter what we do. Might be solved by manually importing security module for Docusign PKI but cannot figure out how. (We already tried proposal https://community.docusign.com/esignature-111/browser-doesn-t-recognize-docusign-pki-software-is-installed-4084 and it did not help) I have found something in the logs that might be useful for someone: 101 - 31/10/2024 08:55:49:196 [Logger] Checking error class java.security.ProviderException102 - 31/10/2024 08:55:49:196 [Logger] Unexpected exception during signing. Changing configuration to use only CAPI103 - 31/10/2024 08:55:49:196 [Logger] Unexpected exception during signing. Changing configuration to use only CAPI104 - 31/10/2024 08:55:49:196 [SlotManager] Error: ERROR java.security.ProviderEx 0 40 T 10 hours ago M mayadee asked in eSignature Sending templates without emailing them? Hello!! I’ve been trying to look this up, but getting no where. In my minimal experimentation, I have been unable to figure this out either. I’m curious if this is simply not a feature of Docusign or if I’m just missing something? When sharing a template during a Zoom call, the Zoom app makes me log in to Docusign and then makes me email the form to the person I want to share it with. Is there a way to NOT email it to them? I simply want to be able to share the template in-meeting and have them sign it right then and there. Any help would be appreciated, thank you! 0 112 M 21 hours ago R RezaNewcomer asked in eSignature Change signature I received a file via DocuSign for signing sent by an email from my manager, at the time I did not have a DocuSign account. It was my first time using DocuSign, while trying to familiarize myself with the process, I uploaded a signature as a test. Now, I am unable to change this signature to the correct one. I searched for the solution, I found out that I need to create an account to change the signature, I have since created a DocuSign account, but the file doesn't exist in my account to sign it! I even tried to register my signature in my account and the tried to sign the file in my email but it still use the first signature(the test one) Could you please assist me in accessing the file in my account or guide me on how to change my signature for this document? Thank you for your time and assistance. I look forward to your guidance on resolving this issue. 0 893 R 21 hours ago F fdhaikusNewcomer asked in eSignature sending multiple documents If I send two documents for signature within one send, does it get billed as one envelope or two? 0 92 F 21 hours ago B bruceblakeNewcomer asked in eSignature New User For years I have used Docusign but I only ever received documents to sign. I now want to send a document to be signed. What do I do? Do I need a paid account? Does the document need to be in PDF format or Word? I have the document currently in Word. Just confused as how to get started because when I try to signup using my existing user id and password, I receive an error. 0 132 B 21 hours ago A AuniqueusernameNewcomer asked in eSignature Access to Security and Trust Assurance page I’m working with a very small new company that needs to see ISO 27001 and SOC 2 reports for the context of using the Part 11 option. Our MSP (managed IT service provider) has attempted to contact DocuSign support to get access to the STAP package, and has not been successful. We attempted to register on https://www.docusign.com/trust/stap but that just collects info for marketing purposes, it appears. The Trust Portal access https://www.docusign.com/trust/trust-portal does not seem to be available either.I even looked at the old (now expired ISO27001 certificate from a previous company I worked with and attempted to lookup DocuSign on https://www.schellman.com/certificate-directory - but apparently DocuSign no longer uses Schellman as their certifier(?) They do not show up in a search.This has been going on for weeks - what can we do to get a copy? 0 151 A 21 hours ago D D1.TrainingNewcomer asked in eSignature Receiving error message "This recipient type must have a name and email address". I am receiving the error message "This recipient type must have a name and email address" even though the recipient boxes are filled in with a name and email address. This problem just started happening after using the same template for several months. Can someone please assist? 0 232 D 23 hours ago S S FrancoNewcomer asked in eSignature accessing an old doc How can I access a doc that I signed over a year ago that has been deleted by the originating docusign user/creator? 0 72 S 23 hours ago * 1 * 2 * 3 * 4 * ... * 197 * Page 1 / 197 MOST HELPFUL MEMBERS THIS WEEK * Manuel.Cherchi 4 likes * mdemig 3 likes * Matthew.Farler 2 likes * JohnSantos 2 likes * M Maura.Fahey 2 likes BADGE WINNERS * PeterBhas earned the badge 1st Reply Posted * Alyshia.Bennetthas earned the badge 1st Reply Posted * Manuel.Cherchihas earned the badge 1st Question Posted * Manuel.Cherchihas earned the badge 1st Reply Posted * BeenTryingForAYearhas earned the badge 1st Reply Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * API * Salesforce * Billing Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. Customer Login/Registration Developer Login/Registration DOCUSIGN COMMUNITY YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. Customer Login/Registration Developer Login/Registration Enter your E-mail address. We'll send you an e-mail with instructions to reset your password. Enter your e-mail address Send Message Back to overview SCANNING FILE FOR VIRUSES. Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes. OK THIS FILE CANNOT BE DOWNLOADED Sorry, our virus scanner detected that this file isn't safe to download. 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