community.docusign.com Open in urlscan Pro
18.239.94.100  Public Scan

URL: https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA
Submission: On October 31 via api from RU — Scanned from DE

Form analysis 2 forms found in the DOM

GET /search

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Name: forgotPasswordPOST /member/forgotPassword

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  </div>
  <input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="Gdz6ryyVnoZFHhkuOV72wK7SSc3MuY2BqgrsjeS2nc8">
</form>

Text Content

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ESIGNATURE

Have Docusign eSignature questions? Find answers here!


 * 4,910 Topics
 * 14,870 Replies

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4910 Topics

Recently Active

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Newest First

P

PeterBNewcomer
asked in eSignature
Envelope expired before the expiration date


Hello, I have a user that I am helping saying that her envelope that was set to
expire in 60 days, expired sooner than that, within two days. What can cause
that and how can we resolve this, thank you.

0
182
P

33 minutes ago
A

Alyshia.BennettNewcomer
asked in eSignature
File Number


Is there a way to add the file number the disbursement for the envelope will be
charged to so it will show on reports?

0
142
A

1 hour ago
S

SayedNew Voice
asked in eSignature
Signing enquiry


Could you add a signer in the signing order to download the contract and sign it
manually? One of our external partners prefers a manual process for security
reasons. Additionally, could you advise on the correct settings to apply for
this adjustment?

0
991
S

1 hour ago
M

Max PinsonNewcomer
asked in eSignature
Parent Signing for Student


I am looking into how to send a document on behalf of a school. This document
requires signatures from both parents and a signature from an individual
student. The majority of these students will not have email, so parents must
read the document to them and sign it on their behalf. Please advise as to how
best to set the Recipient List and allow parents to add a separate signature
that is not their initial signature. Should we just provide added directions in
our communication?

0
213
M

1 hour ago
A

alchu99Newcomer
asked in eSignature
Getting requests to sign a document that is not mine


I keep getting requests from docusign to sign a document that was not meant for
me. I cannot decline to sign it since it asks for SMS verification that I am the
correct person trying to sign the document. Does anyone have any advice for me
to stop getting these notifications? I use docusign so I don’t want to report
these emails as spam.

0
135
A

2 hours ago
L

L.WagnerNewcomer
asked in eSignature
HELP IT NEEDS TO LOOK at Ticket details


Case #14398972 "DocuSign Account Deleted from CONTRACT management Software -
AGILOFT" I need for DocuSign employee to contact me as requested in the ticket
listed above. I have resorted to this platform as I am getting no real support
through the ticket system as the particulars of the situation are not “standard”
- DOCUSIGN please have someone contact me. Immediately.

0
81
L

2 hours ago
B

Barry GoldsteinNewcomer
asked in eSignature
How to make role information required for all roles on PowerForm


Hi all I have set up a template and I am using it as a PowerForm. There are 4
roles for the template / PowerForm: Submitter - who supplies all the info and
initiates the PowerForm Submitter Manager (signer 1) Supplying Data…. (signer 2)
Receiving Data….(signer 3) Even though all 4 roles are marked as “Needs to Sign”
when I created the template, when the PowerForm is initiated, it is only
requiring the first role to be filled out? Can I get the other roles to be
required as well? The Submitter (first role) would supply all the info. Please
help Thanks!

0
62
B

2 hours ago
L

Lisa.JavorskyNewcomer
asked in eSignature
Best Practices when assigning KBA to a recipient


Are there any best practices or tips when assigning KBA to a recipient? For
example, some last names could have apostrophes or hyphens in them like O’Brian
or Williams-Sonoma. There are also last names that have a “Mc”, such as
McDonald. We recently had an envelope where the last name had an apostrophe and
when the recipient tries to authenticate using KBA it was not able to find them
until the sender removed the apostrophe from that recipient's name. After
removing they were able to authenticate their identity.

0
84
L

2 hours ago
T

Time.saving.expressNewcomer
asked in eSignature
Envelope limit?


Hi, is the envelope limit per year or per month please? Thanks

0
41
T

2 hours ago
B

BeenTryingForAYearNewcomer
asked in eSignature
I want my DocuSign DELETED.


My eSign account was created by my employer on my behalf.It worked for about 6
months. Then, boom! I suspect that the reason I cannot verify myself is that my
country of origin has bought “our” passport creation process from a Chinese
source. Just spoke with support, nothing can be done. I have been trying to sign
for a YEAR now. (06/11/2023) I CANNOT SIGN A THING.My residence permit is also
not allowed. Is there ANY WAY I can get my account deleted? This is all I want
now, thanks but NO thanks.

0
163
B

3 hours ago
K

Kgreene116Newcomer
asked in eSignature
Help understanding the free account


I do not need to use this application for anything but having my customer’s sign
estimates. Do I have to have a paid account to do this?

0
112
K

4 hours ago
B

bulk send failNewcomer
asked in eSignature
Completed agreement disapperance


There are about 300 competed agreements in my account, but now there are only
139 agreements. I was pretty confused. Is there any problems for my account?

0
104
B

4 hours ago
C

cantloginNewcomer
asked in eSignature
Cant Login Even on Different Devices


I am trying to login to my work DocuSign account, my supervisor reset the
password and it works for them but not for me. Tried copy pasting, copy pasting
plain text, tried typing, tried different browsers, tried different wifi, tried
mobile device, nothing seems to work. First I thought it was my browser but that
doesn't seem to be the case. There are no Microsoft credentials for DocuSign,
and I've also cleared my cache and even reinstalled the browser fresh along with
others. It tells me invalid email / password each time What could be the cause
and how can I fix? I'm aware there is a lockout after 6 attempts so it just
makes solving this all the more time consuming. I couldn't find anything exactly
like this. Is this perhaps an encoding issue? Its persisting across different
devices. I even reset the pass on my personal account as a test and that worked
fine so it seems that it's just this account Any help is greatly appreciated. I
used to be logged into this account and use it befor

0
81
C

4 hours ago
J

Joris c.Newcomer
asked in eSignature
certificate


When signing a document in DocuSign that has previously been signed with Adobe.
How can I prevent the certificates from Adobe from expiring?

0
91
J

5 hours ago
D

Desert DocsNewcomer
asked in eSignature
Documents that are not saved


I am noticing that some previous completed documents are saved in DocuSign and
others are not. Can someone help me with what causes that and how I can ensure
the documents will be saved in Docusign? Thanks so much🙂

0
72
D

7 hours ago
T

toddhoggNewcomer
asked in eSignature
Get Notification When Somone Signs Document


I’m wondering if there is something that isn’t right in my settings. I received
notifications in the past when someone signed a document but yesterday someone
signed and I didn’t get a notification. There were two people to sign, one did,
one didn’t. I thought neither signed because I didn’t get a notification. This
hasn’t happened before that I remember. Please advise. I didn’t see anything in
the settings regarding sending notifications upon signature but may have missed
it. Thanks

0
1223
T

7 hours ago
C

Christian BNewcomer
asked in eSignature
Trigger Agreement Rules on completed packages


Is it possible to trigger agreement rules on already created packages? There are
a set of completed packages that I would like to sync to google drive.

0
70
C

9 hours ago
T

TomKNewcomer
asked in eSignature
Failed to authorize with Signer Held Certificate / recognize Docusign PKI


Hi, for a while now we have troubles executing QES. In Chrome and Edge, the
process fails after we put the PIN of the token with the error There was an
unexpected fault. Firefox on the other hand is not even able to recognize PKI
Software installed no matter what we do. Might be solved by manually importing
security module for Docusign PKI but cannot figure out how. (We already tried
proposal
https://community.docusign.com/esignature-111/browser-doesn-t-recognize-docusign-pki-software-is-installed-4084
and it did not help) I have found something in the logs that might be useful for
someone: 101 - 31/10/2024 08:55:49:196 [Logger] Checking error class
java.security.ProviderException102 - 31/10/2024 08:55:49:196 [Logger] Unexpected
exception during signing. Changing configuration to use only CAPI103 -
31/10/2024 08:55:49:196 [Logger] Unexpected exception during signing. Changing
configuration to use only CAPI104 - 31/10/2024 08:55:49:196 [SlotManager] Error:
ERROR java.security.ProviderEx

0
40
T

10 hours ago
M

mayadee
asked in eSignature
Sending templates without emailing them?


Hello!! I’ve been trying to look this up, but getting no where. In my minimal
experimentation, I have been unable to figure this out either. I’m curious if
this is simply not a feature of Docusign or if I’m just missing something? When
sharing a template during a Zoom call, the Zoom app makes me log in to Docusign
and then makes me email the form to the person I want to share it with. Is there
a way to NOT email it to them? I simply want to be able to share the template
in-meeting and have them sign it right then and there. Any help would be
appreciated, thank you!

0
112
M

21 hours ago
R

RezaNewcomer
asked in eSignature
Change signature


I received a file via DocuSign for signing sent by an email from my manager, at
the time I did not have a DocuSign account. It was my first time using DocuSign,
while trying to familiarize myself with the process, I uploaded a signature as a
test. Now, I am unable to change this signature to the correct one. I searched
for the solution, I found out that I need to create an account to change the
signature, I have since created a DocuSign account, but the file doesn't exist
in my account to sign it! I even tried to register my signature in my account
and the tried to sign the file in my email but it still use the first
signature(the test one) Could you please assist me in accessing the file in my
account or guide me on how to change my signature for this document? Thank you
for your time and assistance. I look forward to your guidance on resolving this
issue.

0
893
R

21 hours ago
F

fdhaikusNewcomer
asked in eSignature
sending multiple documents


If I send two documents for signature within one send, does it get billed as one
envelope or two?

0
92
F

21 hours ago
B

bruceblakeNewcomer
asked in eSignature
New User


For years I have used Docusign but I only ever received documents to sign. I now
want to send a document to be signed. What do I do? Do I need a paid account?
Does the document need to be in PDF format or Word? I have the document
currently in Word. Just confused as how to get started because when I try to
signup using my existing user id and password, I receive an error.

0
132
B

21 hours ago
A

AuniqueusernameNewcomer
asked in eSignature
Access to Security and Trust Assurance page


I’m working with a very small new company that needs to see ISO 27001 and SOC 2
reports for the context of using the Part 11 option. Our MSP (managed IT service
provider) has attempted to contact DocuSign support to get access to the STAP
package, and has not been successful. We attempted to register on
https://www.docusign.com/trust/stap but that just collects info for marketing
purposes, it appears. The Trust Portal access
https://www.docusign.com/trust/trust-portal does not seem to be available
either.I even looked at the old (now expired ISO27001 certificate from a
previous company I worked with and attempted to lookup DocuSign on
https://www.schellman.com/certificate-directory - but apparently DocuSign no
longer uses Schellman as their certifier(?) They do not show up in a search.This
has been going on for weeks - what can we do to get a copy?

0
151
A

21 hours ago
D

D1.TrainingNewcomer
asked in eSignature
Receiving error message "This recipient type must have a name and email
address".


I am receiving the error message "This recipient type must have a name and email
address" even though the recipient boxes are filled in with a name and email
address. This problem just started happening after using the same template for
several months. Can someone please assist?

0
232
D

23 hours ago
S

S FrancoNewcomer
asked in eSignature
accessing an old doc


How can I access a doc that I signed over a year ago that has been deleted by
the originating docusign user/creator?

0
72
S

23 hours ago
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