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INNOVATION & DIGITALISATION IN THE INSURANCE INDUSTRY

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Digital Health
New Mobility
Cybersecurity
Mixed Reality
Green Tech
Trends
//next Best Things

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AUGMENTED REALITY APP FOR MUSEUM VISITORS



A different kind of digitalisation: visitors to the Düsseldorf Kunstpalast can
now experience augmented reality thanks to an app developed by ERGO.

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Trends

OPEN SOURCE SOFTWARE FOR THE PUBLIC SECTOR

The Centre for Digital Sovereignty in Public Administration, ZenDiS for short,
was officially founded at the end of 2022. Its establishment lays the foundation
for strengthening the digital sovereignty of public administration in Germany.
The aim is to maintain control over its own IT and digital capacity to act. We
spoke to Andreas Reckert-Lodde, Interim Managing Director of ZenDiS, about its
tasks.

next Best Things

WISHES FOR THE DIGITAL YEAR 2024

With generative AI, another big player has arrived in the mainstream in 2023.
Few technologies in recent decades have had the same potential to shake up
humanity. 2024 will also see further innovations and advances in the digital,
social and sustainable sectors. Our //next columnist Markus Sekulla has
therefore once again asked digital experts from a wide range of sectors about
their wishes for the digital year 2024.

AI & Robotics

AI LANGUAGE MODELS: HYPE WITH SUBSTANCE

Hype or real added value? Nicolas Konnerth, Head of Conversational AI at ERGO,
and his colleague, Innovation Manager Jens Sievert, spoke to edition Magazine
about the potential of AI language models for insurance companies. They also
provide an insight into where ERGO is already using LLMs.

next Best Things

DIGITAL AND MORE: CONTENT TIPS FOR THE FESTIVE SEASON

As the year draws to a close, ERGO digital expert Sabine Saeidy-Nory has put
together her favourite books, podcasts and TV reports on innovation and
digitalisation for you. There's plenty of inspiration for the festive season ...

Trends

NON-STOP INNOVATION? HOW THAT WORKS AT ERGO!

One innovation after the next - how can this be established in everyday working
life? Katrin Heppekausen, Dirk Erdmann and Simon Meier report on how they have
succeeded in creating a lively culture of innovation in ERGO's "Agent Online
Platforms Team". Because innovations are not left to chance here - they are an
integral part of everyday working life.

next Best Things

“TECHNOLOGY CANNOT BE LEARNT THROUGH POWER POINT”

ERGO CDO Mark Klein was a guest on the German podcast “Pioniere des Wandels”
(Pioneers of Change). In the interview, Mark Klein explains what transformation
means for ERGO: from the transformation of the business model to cultural
transformation and technological transformation.

New Mobility

FURTHER INCREASE IN THE NUMBER OF COMMUTERS

The number of people in employment in Germany who commute from home to work and
back has been rising for years. In addition, the distances travelled are
becoming longer and longer, meaning that the average commuting time is
constantly increasing. This has a variety of effects, not only on individual
quality of life, but also on traffic development and, last but not least, on the
environment.

AI & Robotics

HOW LLMS CAN REVOLUTIONISE VOICE ASSISTANTS

By the end of 2023, as much as 70% of customer interactions is expected to be
handled by Large Language Model-based chatbots. As the AI-driven hype gains
momentum, it raises a poignant question: is the era of voice assistants like
Siri or Alexa becoming a thing of the past, left behind in the race for AI
innovation? It may just be exactly opposite – turns out, LLMs can help drive
unprecedented development in popular smart assistants, taking their technology
to the next level.

Mixed Reality

“WE WANT TO MAKE ABSTRACT INSURANCE PRODUCTS TANGIBLE”

Luisa-Marie Schmolke, Innovation Manager at the ERGO Innovation Lab Berlin, gave
an interview to the trade journal transfer about how ERGO provides customer
advice in virtual reality. Just in time: ERGO's VR Experience was honoured
yesterday with the “Vordenker Award” at the SZ conference “The Digital
Insurance”.

Trends

THE POWER OF INNOVATION: 11 SUCCESS FACTORS FOR KNOWLEDGE TRANSFER

With the Academy, Julia Koop from ERGO's Digital Factory has established a
format for sustainable, cross-divisional networking and knowledge transfer. The
Academy involves employees who have valuable knowledge for the company's ability
to innovate. In the “WerkWandel” magazine, she provides tips for successful
knowledge management.

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INSURANCE, INNOVATION & DIGITISATION

Welcome to our online magazine on innovation and digitalisation in the insurance
industry. At this point, many people will probably ask themselves: You as a
traditional insurer – what do you have to say about digitalisation? Mark Klein,
Chief Digital Officer at ERGO, explains why.

>>> Discover more

  

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