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 Automate101, Level 27, PwC Tower 188 Quay Street Auckland 1010
sales@getatria.com
 * } M-F 9:00AM-5:30PM

Menu
 * Meet Atria
   Close
    * Meet Atria
      * Features – Give your helpdesk just one place to go to manage customers,
        users, groups and permissions.
        Learn More
    * Who We Are
      * About Atria – Learn all about the business of Atria
      * Our Customers – Learn what customers trust Atria for their business.
   
    * Who Uses Atria
      * Managed Service Providers – Learn how Atria can support all of your
        end-users across your multi-customer, multi-system world.
      * Hosting Services – Learn how you can add more multitenant services for
        your resellers to offer and your customers to consume.
      * Software Vendors – Learn how Atria can integrate and become a powerful
        resource for ISVs.
    * Case Studies
        
      * NetPlans Case Study
      * Senior Living Case Study
      * team.blue Case Study
        
   
   Close
 * Solutions
   * Close
   * Active Directory
     * Active Directory Management – Manage hundreds of AD’s from one portal.
       Standardize your customers and get your helpdesk working at peak
       efficiency.
     * Multi-Tenant AD Management – One AD, many customers. Locked down and
       secure by OU. Great for small customers, and government.
   * Microsoft Services
     * Microsoft 365 Management for CSPs – Manage all of your tenants in one
       place. Instantly assign licenses, bill accurately and consistently manage
       tenants.
     * Hosted Exchange Management – Deliver a hosted multi-tenant Exchange
       offering. Ideal for government or high security offerings.
   * Workspace
     * Workspace Service – Speed up user management, and the complexity of
       managing hundreds of customers with workspace.
     * Desktop as a Service – Deliver shared desktops easily. Quickly create
       customers, assign applications and manage CVAD, Horizon and Azure Virtual
       Desktop
       * Citrix Desktops Detail – Learn how to manage a multi-tenant desktop
         environment leveraging Citrix. Low cost scalable DaaS for your
         customers.
       * Citrix Cloud – Simple user based desktop and application management for
         Citrix Cloud. Auto provision desktops and bill accurately
   * Close
 * Features
   * Close
   * Atrias Features
     * Billing and Audit Reporting – Learn how billing works using Atira
     * PSA Integration – Professional Services Automation Billing
     * Self-Service Portal For MSPs – Give your customers the ability to make
       their own IT changes
     * Password Reset Solution – Secure Self-Service Password Reset with User
       Validation
   * Atria Studio
     * SDK – Software Development Toolkit
   * More Features
     *  * Multi-Tenant - Multiple Private AD's
        * Multi-Tenant AD Management
        * Delegated Administration
        * Workflow
        * Identity Synchronization
        * Comprehensive API
        * User Templates
        * Full Audit Logging
        * Multi-Factor Authentication
       
        
       
       Learn More
   * Close
 * Resources
   * Close
   * Support
     * Support Desk – Help-desk tickets or questions.
     * FAQ – Frequently Asked Questions
     * Helpdesk Savings Calculator – Learn how much Atria can safe your
       business.
   * Atria Releases
     * Atria V15 – Quick Start Guide – Atria 15 introduces significant
       architectural changes from previous versions. Read More About V15
     * Release Notes – Get up-to-date information on all of Atrias new features
       in our release notes section.
   * CloudPortal Services Manager
     * CPSM License Transition – CloudPortal Services Manager Transition Process
   * Contact Info.
     
     * Address:
       Level 26/188 Quay Street, Auckland CBD,
       Auckland 1010, New Zealand
       
       Call us at:
       +64 (0) 9 886 3910
       +1 (312) 500 7980 (USA)
       
       E-Mail us at:
       sales@getatria.com
       billing@getatira.com
       support@getatria.com
   * Automation Blog
     * Atria Blog – Keep up to date with the latest news & information about
       Atria and thoughts on the industry.
     * Videos and Media – View informative videos all about Atria from webinars
       to support and how-tos.
   * Close
 * Contacts
   * Close
   * Contact Atria
     * Contact Us – We are always available by Phone, E-Mail, Chat, or Help-desk
       ticket.
   * Book Time
     * Chat – Book time to chat with an account manager.
     * Install or Upgrade – Book time to get support for Atria installations or
       upgrades.
   * Contact Info.
     
     * Address:
       Level 26/188 Quay Street, Auckland CBD,
       Auckland 1010, New Zealand
       
       Call us at:
       +64 (0) 9 886 3910
       +1 (312) 500 7980 (USA)
       
       E-Mail us at:
       sales@getatria.com
       billing@getatira.com
       support@getatria.com
   * Close
 * Blog
 * Free Product Tour
 * Search Search

Select Page


ONE PLATFORM TO AUTOMATE AND EMPOWER YOUR SERVICE DESK

Atria – the simple service desk portal to automate and take the complexity out
of managing hundreds of customers with thousands of users. 

 * NAccess & manage all customers & users through one portal.
 * NFast, efficient onboarding & off boarding of users.
 * NSafely deliver self-service for common requests.
 * NSecure self-service password reset with user validation.

 * Active Directory
 * Azure AD
 * Microsoft 365
 * Remote Desktops
 * Citrix & Citrix Cloud
 * Hosted Services


Book a demoFeatures

Save timeSave money

Whether you need to streamline service tickets and tasks, supercharge your
helpdesk, or empower customers with self-service, Atria can help—and save you
measurable time and money.

See the cost savings


70%

reduction in user admin



30%

increase in first call resolution



15%

reduction in engineering escalations

Automation is the key to successLearn how Atria helps:

Managed Services
Hosting Services
Software Vendors

AUTOMATION IS THE KEY TO SUCCESS



Learn how Atria helps:

 * Managed Services
 * Hosting Services
 * Software Vendors


Manage all your users in one place


ONE PORTAL – MULTI TENANCY

Move from AD to AD, customer to customer, user to user, in seconds with no
logins, no escalations and no friction. The single Atria portal connects to all
of your customers whether in an On Premises AD, Hybrid with Azure AD or Azure AD
only.

 * One place to go to manage customers, users, groups and permissions.
 * Maintain a single view of end-users across all of your customers
 * Reduce admin logins.
 * Globally search and instantly bringing up the user or customer.
 * With a single click you are now resolving the ticket.


Consistent service delivery


STANDARDIZE CUSTOMER MANAGEMENT

With Atria user moves, adds, changes, and service provisions are identical
across all of your customers. Every process is identical, from creating a user
to assigning an Office 365 License to creating an AD group.
 * Speeds up user management.
 * Reduces the complexity of managing hundreds of customers.
 * Simplified access management.
 * Reduce training time and costs.
 * Manage third party software licensing.

Learn more about customer management
Empower your customers


SAFELY DELIVER SELF-SERVICE

By empowering your customers to self-serve, they can get what they need when
they need it. This means less waiting around for support staff, fewer calls to
your helpdesk, happier customers, and admin time saved for other projects.

 * Standardised user interface to easily train customers.
 * Eliminate new account creation delays.
 * Reduce inbound tickets.
 * Cut out communication errors.

Learn more about self-service

Secure password management


SECURE SELF-SERVICE PASSWORD RESET

Improve your user authentication process with our self-service password reset
with user validation that’s reliable and secure.
 * User friendly interface.
 * Quick and easy password reset process.
 * Email and MFA validation to ensure security.
 * Increases efficiency and reduces IT workload.

Learn more about password resets
Billing made easy


BILLING AND AUDIT CONTROL

Because all of your administration tasks are done in Atria there is a
comprehensive billing and audit trail.

Atria has native out of the box support with the most popular professional
services automation tools, and comprehensive billing reports for custom
integration.

 * Get 100% transparency with tracking of every change.
 * Reduce billing queries & solve billing disputes.
 * Reduce the admin overhead of monthly billing.
 * Automate your billing by syncing into your PSA systems.
 * Microsoft 365 billing.

Learn more about billing




IMPROVED OUTCOMES FOR YOUR BUSINESS

Case Study
“We don’t need to know how the customer is setup, where they are located, no
need to look up documentation, find passwords, log onto servers – Atria really
delivers a huge time saving”
Daniel Schweikle,
Head of Business Cloud Solutions – Netplans
Read moreAll case studies
“Working with Atria has enabled us to automate the complex provisioning
requirements of multiple clients each leveraging different cloud services and
local resources. Client requests are now handled by our service desk, in a
predictable way and our clients can rely on our team to deliver a good
onboarding experience for their staff.”
Daniel Houle

Sr. Lead System Engineer, ThriveWell Tech

“As a hosting provider, scaling and flexibility are key. Atria is a major piece
of our desktop platform that has proven in production an ability to scale up or
down as needed in every area.”
Tommy B. Møller

Systems Architect, team.blue

“We have been running Atria for a while now, I must say that we are very
satisfied with it. We use the product to license, sync and manage Office 365
customers’ users, and to roll out services for customers and users. Also billing
works great with Atria. Please keep up the good work!”
Niek Harmsen

IT Engineer, Previder




ATRIA INSIGHTS

UNBUNDLING TEAMS – WHAT DOES IT MEAN FOR EUROPEAN CSP PARTNERS?

by Colin Williams | Sep 18, 2023

If you've been keeping up with Microsoft's recent announcements (Microsoft
announces changes to Microsoft 365 and Office 365 to address European
competition concerns - EU Policy Blog), you might be aware that the European
Commission had initiated a formal...

read more

INTEGRATING MICROSOFT GRAPH POWERSHELL SDK FROM DEPRECATED MICROSOFT POWERSHELL
MODULES

by Atria News | Mar 21, 2023

Microsoft announced the deprecation of the Azure AD PowerShell and Microsoft
Online Modules in late 2022. Microsoft has been working hard to merge these two
modules together into a new Module, called Microsoft Graph PowerShell SDK. This
is a wrapper for their...

read more

SELF-SERVICE PASSWORD RESET TOOL FOR INCREASED PRODUCTIVITY, REVENUE, AND
SECURITY

by Atria News | Feb 17, 2023

Have you ever experienced the hassle of resetting passwords? Chances are, you
have. And if you're a business owner, password resets are among the most common
requests received by support technicians and help desks. But did you know that
automated password reset tools...

read more
More Insights

READY TO GET STARTED?

Contact salesBook a demo


ADDRESS:

Automate101, Level 26, HSBC Tower, 188 Quay Street, CBD, Auckland, 1010


PHONE:

NZ +64 (0) 9-886-3910
USA +1 (312) 500-7980


EMAIL:

sales@getatria.com
support@getatria.com


WHO WE ARE

Features
About Us
Our Customers


WHO USES ATRIA

MSPs
Hosting Services
Software Vendors
Case Studies


RESOURCES

Support Desk
Release Notes
CPSM Transition
FAQ
Automation Blog
Videos & Media
Savings Calculator


SOLUTIONS

Active Directory
Multi-Tenant AD
Microsoft 365
Hosted Exchange
Workspace Service
Desktop as a Service
Citrix Cloud


FEATURES

Billing and Audit Reporting
Self Service Portal
Password Reset Solution
PSA Integration
Atria SDK


CONTACT US

Contacts
Book a time to chat
Book Install/Upgrade


PRIVACY

Privacy Policy
GDPR Data Erasure Request
GDPR Data Export Request



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