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/support/search

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Text Content

 * We are a resale marketplace.
 * Prices may exceed face value.
 * This site is not owned by any venue.





HOW CAN WE HELP YOU TODAY?

Enter your search term here...
Search
New support ticket
Check ticket status
800 854 2196



KNOWLEDGE BASE


SUPPORT FAQ

Intro 3
 * How do ticket resale sites like this operate? How is this different from
   scalping tickets?
 * How do I know that I will receive valid and authentic tickets? Do you have a
   guarantee?
 * I am hesitant about making purchases online. Will my information ever be
   distributed?

Ordering Tickets 17
 * How do I place an order with your company?
 * I'm having trouble adding additional tickets to my cart, why is that?
 * How do I navigate the ticket listing page?
 * Is there a cut off time for events that are the same day?
 * What forms of payment do you accept and when will I be charged?

View all 17
Ticket and Event Details 4
 * The price printed on my ticket is different than what I paid for them on your
   site. Why don't they match up?
 * Whose name is on my tickets?
 * What does Obstructed View mean?
 * Is it possible to get my tickets before the expected delivery date?

Delivery Methods 10
 * Email, Instant Download, and Mobile E-ticket Delivery
 * Shipping Tickets
 * Can I request a particular delivery type or ticket format?
 * How will I get my tickets if the event is too soon for them to ship.
 * Why is there a delivery fee associated with every order?

View all 10
Cancellation Policies 2
 * What is your cancellation/exchange policy?
 * If the event is cancelled or rescheduled, will I receive a refund?

Copyright 2017 OnlineCityTickets.com