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 * Overview

 * Terms of Use

 * Governing Services Agreement

 * Service-Specific Terms

 * Privacy Basics

 * Privacy Notice

 * Cookies

 * Cookies Used on Survey Pages

 * Acceptable Uses Policy

 * Security

 * General

DID YOU KNOW?

63% of people consider a company's privacy and security history before using
their products or services.


UPDATES TO OUR TERMS AND POLICIES

You can review a summary of our revised terms and policies below. While we've
highlighted the changes that we think are the most relevant to our users, we
recommend you review the full documents.  

Updates to Terms of Use ("TOU")

We have simplified and reorganized our TOU to make them easier to understand. In
addition:

 * Our paid services, solutions, and subscription plans are built for, and
   intended for use by, entities and organizations for their business and
   professional purposes, and we treat such accounts as business-to-business
   customers. If you are a consumer making a purchase primarily for non-business
   purposes, such as those primarily outside of a trade, business, association,
   craft, or profession (i.e., personal, family, or household use), please log
   into your account and update your status on your account management page.
 * Each Subscription you purchase comes with a set response limit. If you exceed
   your Subscription’s response limit during a billing cycle, you will incur an
   additional charge per response.
 * For services provided by Momentive Inc., we have modified the personal
   jurisdiction and venue to federal and state courts located in San Francisco
   County, California.
 * We have corrected the notification timeline for a Security Incident to align
   with GDPR obligations. The GDPR is our global standard, but if timelines
   differ by jurisdiction, we will notify you in accordance with the
   requirements in that jurisdiction. We will always endeavor to notify you of a
   Security Incident as soon as we are able.
 * We have updated the definition of “Minors” to mean individuals under the age
   of 16 (or under a higher age as provided in certain countries and
   territories).

Updates to Privacy Notice, Data Processing Agreement, and EU Data Transfer and
Subprocessor List

We have updated our privacy terms to reflect our updated definition of “Minors”
as described above and changes to data protection legislation. For example:

 * We have added the UK GDPR to our definition of “Data Protection Legislation”
   in our Data Processing Agreement.
 * We have also added updated references to the European Union’s Standard
   Contractual Clauses and UK Addendum, so that both are readily available in
   case you need them.
 * We have combined our Subprocessor List with our EU Data Transfer Statement so
   that you have a comprehensive view of how your data is protected when you
   transfer it to Momentive and when we transfer it onwards to subprocessors.
 * We have also broken down the Subprocessor List by product and provided more
   information on what personal data is transferred and how we protect it.  

Updates to Acceptable Uses Policy

We have clarified what we expect of our users and what actions we may take in
responding to violations of our Acceptable Uses Policy. 

Updates for purchasers of our SurveyMonkey Audience Surveys

For purchases of responses from our SurveyMonkey Audience panelists, we
clarified that we do not issue refunds where you cannot collect your desired
number of survey responses due to factors within your control as the survey
creator. For example, see our Design Guidelines. 

Updates for our Rewards and Contribute Panelists 

If you take surveys as a Rewards or Contribute panelist, we have clarified that
we are not required to issue Rewards Credits or make Contribute donations for
poor quality responses. 

Updates for GetFeedback

For the limited personal data we process as a controller in the EU, the
controller is our Irish entity, Momentive Europe UC. This does not alter how we
handle any personal data, and Momentive remains predominantly a data processor
with respect to the GetFeedback service. 

Other things to note:

 * Except as outlined above, all changes will go into effect on December 15,
   2022 for any existing users who have accounts with us prior to October 10,
   2022.
 * We also maintain archived versions of our key policies for your reference. 

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POLICIES:

Terms of Use

Privacy Notice

California Privacy Notice

Acceptable Uses Policy

Security Statement

GDPR Compliance

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Accessibility

Cookies Notice

USE CASES:

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Survey Template

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Google Forms vs. SurveyMonkey

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Free Survey Templates

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How to Improve Customer Service

AB Test Significance Calculator

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Questionnaire Templates

Event Survey



Sample Size Calculator

Writing Good Surveys

Likert Scale

Survey Analysis

360 Degree Feedback

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Survey Questions

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Agree Disagree Questions

Create a Survey



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Qualitative vs Quantitative Research

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NPS Survey

Survey Design Best Practices

Margin of Error Calculator

Questionnaire

Demographic Questions

Training Survey

Offline Survey

360 Review Template

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