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 * Artificial Intelligence
 * Your needs
   * Inbound calls
   * Outbound calls
   * Omnichannel management
   * AI and chatbot
   * Analyzes and reports
   * Workforce management
 * Our solutions
   * Contact Suite
   * Digital
   * Telecom
   * Social
 * Resources
   * News
   * Event calendar
   * Webinars
   * Case studies
   * White papers
   * Support Center
 * Company
   * About us
   * Our Offices
   * AFRC Member
   * Contact
   * Request demo

 * Artificial Intelligence
 * Your needs
   * Inbound calls
   * Outbound calls
   * Omnichannel management
   * AI and chatbot
   * Analyzes and reports
   * Workforce management
 * Our solutions
   * Contact Suite
   * Digital
   * Telecom
   * Social
 * Resources
   * News
   * Event calendar
   * Webinars
   * Case studies
   * White papers
   * Support Center
 * Company
   * About us
   * Our Offices
   * AFRC Member
   * Contact
   * Request demo

DEMO
 * +32 2 307 00 00

 * EN
   * FR

 * Artificial Intelligence
 * Your needs
   * Inbound calls
   * Outbound calls
   * Omnichannel management
   * AI and chatbot
   * Analyzes and reports
   * Workforce management
 * Our solutions
   * Contact Suite
   * Digital
   * Telecom
   * Social
 * Resources
   * News
   * Event calendar
   * Webinars
   * Case studies
   * White papers
   * Support Center
 * Company
   * About us
   * Our Offices
   * AFRC Member
   * Contact
   * Request demo

 * Artificial Intelligence
 * Your needs
   * Inbound calls
   * Outbound calls
   * Omnichannel management
   * AI and chatbot
   * Analyzes and reports
   * Workforce management
 * Our solutions
   * Contact Suite
   * Digital
   * Telecom
   * Social
 * Resources
   * News
   * Event calendar
   * Webinars
   * Case studies
   * White papers
   * Support Center
 * Company
   * About us
   * Our Offices
   * AFRC Member
   * Contact
   * Request demo

DEMO
 * +32 2 307 00 00

 * EN
   * FR


HOME PAGE


GIVE BACK TO YOUR CUSTOMERS
THE DESIRE TO RESPOND!


MAKE YOUR CUSTOMERS WANT TO PICK UP THE PHONE !

Optimize productivity and profitability

of your teams while guaranteeing

a qualitative customer experience.

Book your demo!



MAKE YOUR CUSTOMERS WANT TO PICK UP THE PHONE !

Optimize productivity and profitability

of your teams while guaranteeing

a qualitative customer experience.

Optimize the productivity and the profitability of your teams while guaranteeing
a high-quality customer experience.

Book your demo! 😉




NO LONGER CHOOSE BETWEEN
PRODUCTIVITY AND CUSTOMER SATISFACTION!




DISCOVER NIXXIS!
TELEPHONY SOFTWARE THAT MAXIMIZES
YOUR PROFITS AT ALL LEVELS!




YOU HAVE TO CONSTANTLY JUGGLE BETWEEN
INBOUND AND OUTBOUND ACTIVITY?

 * Gain productivity by managing these two activities in just one click!
 * Distribute calls to the most qualified teams and improve your once & done
   rate.
 * Simplify your processes and ensure an optimal customer experience


DO YOUR SUPPORT TEAMS HAVE TO MANAGE EMAILS, CALLS AND TICKETS AT THE SAME TIME?

 * Ease the interactions with your customers.
 * Reach your customers on their preferred channels with intelligent automation.
 * Configure your voice server to guide your customers in a targeted manner.


YOUR LOW RATE OF ARGUMENTATIVE CONTACTS IS DETRIMENTAL TO YOUR COMMERCIAL
EFFICIENCY

 * Benefit from an intelligent dialer to preserve your productivity.
 * Make your calls easier to manage by ensuring you’re compliant with the law.
 * Identify the best agent profile based on the contact file to be processed.




YOU ARE JUST ONE CLICK AWAY FROM MAKING YOUR DREAM COME TRUE!

Play Video



IN SHORT
AT NIXXIS, WE HELP YOU TO

✅ Streamline your customer service by optimizing the number of advisors to
handle requests

✅ Integrate the ticketing tool to distribute tickets in the same way as calls to
increase productivity

✅ Implement an effective process so that the right people are mobilized at the
right time

✅ Intelligently segment your campaigns to gain commercial efficiency

✅ Analyze advanced statistical reports in real time to adapt campaigns

Achieve your goals here!


WHY YOU SHOULD CHOOSE US!

At Nixxis, we have been concilating customer satisfaction and productivity
without compromise for over 15 years.

We understand that it is sometimes difficult to choose between the two, but with
our solution, why choose?

What’s more, thanks to the integration of our solution into your IT ecosystem,
your business software interacts easily with the software.

Finally, the unrivaled level of configuration of the software allows us to
respond to all your problems, which we know are complex.

What are you waiting for?


Book your demo!


DISCOVER
NIXXIS CONTACT SUITE




Take 10 minutes to appreciate the ergonomics and the potential of our software!

Book a demo!


DISCOVER
NIXXIS CONTACT SUITE

Take 10 minutes to appreciate the ergonomics and the potential of our software!

Book a demo!


PERFECT INTEGRATION WITH YOUR FAVORITE SOFTWARE







Book a demo!


MAXIMIZE THE PERFORMANCE OF YOUR
CONTACT CENTER

They chose us and recommend us



+18%

PRODUCTIVITY



“Nixxis has allowed us to organize the work of our production teams completely
automatically. We clearly save time and money by maintaining a steady pace with
intelligent dialing”




How Intrum increased its productivity


+18%

OF SALES PER HOUR



“In order to ensure our growth, we needed a stable and reliable partner capable
of providing us from the cloud with a top-notch service for our multiple sites.
The Nixxis teams have always been there to provide us with the impeccable
quality of service that has always been part of our trademark in managing our
outbound campaigns.”




How VIPP increased its outbound sales


+15%

OF RESOLUTION ON FIRST CALL



“We needed a solution that would increase our overall responsiveness and
complaints handling. With Nixxis Contact Suite and its omnichannel
configuration, we now have a 360-degree view of our customer interactions and
have been able to improve our overall brand perception.”



How Europ Assistance increased its key indicators

+25% Productivity

"We wanted a powerful, reliable solution that was open enough to adapt to the
needs of our different customers. Whether in customer service or debt
collection, Nixxis enables Webhelp to maintain its position as market leader."

HOW WEBHELP INCREASED PRODUCTIVITY
+18% outbound flow

"In order to ensure our growth, we needed a stable and reliable partner capable
of providing us from the cloud with a top-notch service for our multiple sites.
The Nixxis teams have always been there to provide us with the impeccable
quality of service that has always been part of our trademark in managing our
outbound campaigns."

HOW VIPP INCREASED OUTBOUND SALES
+49% first call resolution

"We needed a solution that would increase our overall responsiveness and
complaints handling. With Nixxis Contact Suite and its omnichannel
configuration, we now have a 360-degree view of our customer interactions and
have been able to improve our overall brand perception."

HOW EUROP ASSISTANCE INCREASED ITS KEY INDICATORS
+25% Productivity

"We wanted a powerful, reliable solution that was open enough to adapt to the
needs of our different customers. Whether in customer service or debt
collection, Nixxis enables Webhelp to maintain its position as market leader."

HOW WEBHELP INCREASED PRODUCTIVITY
+18% outbound flow

"In order to ensure our growth, we needed a stable and reliable partner capable
of providing us from the cloud with a top-notch service for our multiple sites.
The Nixxis teams have always been there to provide us with the impeccable
quality of service that has always been part of our trademark in managing our
outbound campaigns."

HOW VIPP INCREASED OUTBOUND SALES
+49% first call resolution

"We needed a solution that would increase our overall responsiveness and
complaints handling. With Nixxis Contact Suite and its omnichannel
configuration, we now have a 360-degree view of our customer interactions and
have been able to improve our overall brand perception."

HOW EUROP ASSISTANCE INCREASED ITS KEY INDICATORS
+25% Productivity

"We wanted a powerful, reliable solution that was open enough to adapt to the
needs of our different customers. Whether in customer service or debt
collection, Nixxis enables Webhelp to maintain its position as market leader."

HOW WEBHELP INCREASED PRODUCTIVITY
+18% outbound flow

"In order to ensure our growth, we needed a stable and reliable partner capable
of providing us from the cloud with a top-notch service for our multiple sites.
The Nixxis teams have always been there to provide us with the impeccable
quality of service that has always been part of our trademark in managing our
outbound campaigns."

HOW VIPP INCREASED OUTBOUND SALES
+49% first call resolution

"We needed a solution that would increase our overall responsiveness and
complaints handling. With Nixxis Contact Suite and its omnichannel
configuration, we now have a 360-degree view of our customer interactions and
have been able to improve our overall brand perception."

HOW EUROP ASSISTANCE INCREASED ITS KEY INDICATORS
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+ OVER 150 CLIENTS PLACE THEIR TRUST IN US!


Customer cases



NEWS, ADVICE AND EXPERTISE...
STAY INFORMED!


HOW TO OPTIMIZE YOUR PERFORMANCE THROUGH QUALITY MONITORING?

Read more


THE 4 REASONS TO OUTSOURCE YOUR BUSINESS PROCESSES

Read more


WHAT EFFECT DOES REGULATION HAVE ON INDUSTRY PLAYERS WITH REGARD

Read more


ECONOMIC MISSION TO SENEGAL

Read more

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Nixxis is a market leader in contact centre solutions that is universally
recognized for its reliability of operation, the range of its functionalities
and the performances it achieves for the professionals who use it Jasa PBN


FEATURES

 * Inbound Calls
 * Outbound Calls
 * Omnichannel Management
 * AI & Chatbot
 * Analytics & Reporting
 * Workforce Management


PRODUCTS

 * Nixxis Contact Suite
 * Nixxis Digital
 * Nixxis Telecom Services

 * Telecommunications
 * Insurance
 * Financial Services
 * Petrol & Gas
 * Healthcare
 * Hospitality
 * Public Sector
 * Retail Sector
 * Transportation


RESOURCES

 * Blog
 * Case studies
 * White Papers
 * Support Center


COMPANY

 * Contact Us
 * Our Offices
 * Request Demo
 * About us

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