help.helpjuice.com Open in urlscan Pro
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CONTACT US

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PRIVACY POLICY (GDPR UPDATED)


CONTACT US

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TABLE OF CONTENTS

Privacy PolicyDefinitionsInformation Collection And UseTypes of Data
CollectedPersonal DataUsage DataTracking & Cookies DataUse of DataLegal Basis
for Processing Personal Data Under General Data Protection Regulation
(GDPR)Retention of DataTransfer Of DataDisclosure Of DataDisclosure for Law
EnforcementLegal RequirementsSecurity Of DataYour Data Protection Rights Under
General Data Protection Regulation (GDPR)Service ProvidersAnalyticsBehavioral
RemarketingPaymentsLinks To Other SitesChildren's PrivacyChanges To This Privacy
PolicyContact Us








PRIVACY POLICY

Effective date: May 23, 2018

Helpjuice, Inc ("us", "we", or "our") operates the https://www.helpjuice.com
website (the "Service").

This page informs you of our policies regarding the collection, use, and
disclosure of personal data when you use our Service and the choices you have
associated with that data.

We use your data to provide and improve the Service. By using the Service, you
agree to the collection and use of information in accordance with this policy.
Unless otherwise defined in this Privacy Policy, terms used in this Privacy
Policy have the same meanings as in our Terms and Conditions, accessible from
https://www.helpjuice.com

For signed copy of Digital Processing Agreement (DPA), please see this url:
https://help.helpjuice.com/redirect-gdpr-dpa-contract 


DEFINITIONS

 * Service
   
   Service is the https://www.helpjuice.com website operated by Helpjuice, Inc

 * Personal Data
   
   Personal Data means data about a living individual who can be identified from
   those data (or from those and other information either in our possession or
   likely to come into our possession).

 * Usage Data
   
   Usage Data is data collected automatically either generated by the use of the
   Service or from the Service infrastructure itself (for example, the duration
   of a page visit).

 * Cookies
   
   Cookies are small pieces of data stored on your device (computer or mobile
   device).

 * Data Controller
   
   Data Controller means the natural or legal person who (either alone or
   jointly or in common with other persons) determines the purposes for which
   and the manner in which any personal information are, or are to be,
   processed.
   
   For the purpose of this Privacy Policy, we are a Data Controller of your
   Personal Data.

 * Data Processors (or Service Providers)
   
   Data Processor (or Service Provider) means any natural or legal person who
   processes the data on behalf of the Data Controller.
   
   We may use the services of various Service Providers in order to process your
   data more effectively.

 * Data Subject (or User)
   
   Data Subject is any living individual who is using our Service and is the
   subject of Personal Data.


INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to
provide and improve our Service to you.


TYPES OF DATA COLLECTED

PERSONAL DATA

While using our Service, we may ask you to provide us with certain personally
identifiable information that can be used to contact or identify you ("Personal
Data"). Personally identifiable information may include, but is not limited to:

 * Email address
 * First name and last name
 * Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or
promotional materials and other information that may be of interest to you. You
may opt out of receiving any, or all, of these communications from us by
following the unsubscribe link or instructions provided in any email we send.

USAGE DATA

We may also collect information how the Service is accessed and used ("Usage
Data"). This Usage Data may include information such as your computer's Internet
Protocol address (e.g. IP address), browser type, browser version, the pages of
our Service that you visit, the time and date of your visit, the time spent on
those pages, unique device identifiers and other diagnostic data.

TRACKING & COOKIES DATA

We use cookies and similar tracking technologies to track the activity on our
Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous
unique identifier. Cookies are sent to your browser from a website and stored on
your device. Tracking technologies also used are beacons, tags, and scripts to
collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie
is being sent. However, if you do not accept cookies, you may not be able to use
some portions of our Service.

Examples of Cookies we use:

 * Session Cookies. We use Session Cookies to operate our Service.
 * Preference Cookies. We use Preference Cookies to remember your preferences
   and various settings.
 * Security Cookies. We use Security Cookies for security purposes.


USE OF DATA

Helpjuice, Inc uses the collected data for various purposes:

 * To provide and maintain our Service
 * To notify you about changes to our Service
 * To allow you to participate in interactive features of our Service when you
   choose to do so
 * To provide customer support
 * To gather analysis or valuable information so that we can improve our Service
 * To monitor the usage of our Service
 * To detect, prevent and address technical issues
 * To provide you with news, special offers and general information about other
   goods, services and events which we offer that are similar to those that you
   have already purchased or enquired about unless you have opted not to receive
   such information


LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER GENERAL DATA PROTECTION
REGULATION (GDPR)

If you are from the European Economic Area (EEA), Helpjuice, Inc legal basis for
collecting and using the personal information described in this Privacy Policy
depends on the Personal Data we collect and the specific context in which we
collect it.

Helpjuice, Inc may process your Personal Data because:

 * We need to perform a contract with you
 * You have given us permission to do so
 * The processing is in our legitimate interests and it's not overridden by your
   rights
 * For payment processing purposes
 * To comply with the law

Helpjuice, Inc. also allows YOUR users to send emails to YOUR customer support
team, via our contact form. We do not store this data on our servers, but use
Sendgrid (an external service) to send the emails. 

For signed copy of Digital Processing Agreement (DPA), please see this url:
https://help.helpjuice.com/redirect-gdpr-dpa-contract 


RETENTION OF DATA

Helpjuice, Inc will retain your Personal Data only for as long as is necessary
for the purposes set out in this Privacy Policy. We will retain and use your
Personal Data to the extent necessary to comply with our legal obligations (for
example, if we are required to retain your data to comply with applicable laws),
resolve disputes, and enforce our legal agreements and policies.

Helpjuice, Inc will also retain Usage Data for internal analysis purposes. Usage
Data is generally retained for a shorter period of time, except when this data
is used to strengthen the security or to improve the functionality of our
Service, or we are legally obligated to retain this data for longer time
periods.


TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and
maintained on — computers located outside of your state, province, country or
other governmental jurisdiction where the data protection laws may differ than
those from your jurisdiction.

If you are located outside United States and choose to provide information to
us, please note that we transfer the data, including Personal Data, to United
States and process it there.

Your consent to this Privacy Policy followed by your submission of such
information represents your agreement to that transfer.

Helpjuice, Inc will take all steps reasonably necessary to ensure that your data
is treated securely and in accordance with this Privacy Policy and no transfer
of your Personal Data will take place to an organization or a country unless
there are adequate controls in place including the security of your data and
other personal information.


DISCLOSURE OF DATA


DISCLOSURE FOR LAW ENFORCEMENT

Under certain circumstances, Helpjuice, Inc may be required to disclose your
Personal Data if required to do so by law or in response to valid requests by
public authorities (e.g. a court or a government agency).


LEGAL REQUIREMENTS

Helpjuice, Inc may disclose your Personal Data in the good faith belief that
such action is necessary to:

 * To comply with a legal obligation
 * To protect and defend the rights or property of Helpjuice, Inc
 * To prevent or investigate possible wrongdoing in connection with the Service
 * To protect the personal safety of users of the Service or the public
 * To protect against legal liability


SECURITY OF DATA

The security of your data is important to us, but remember that no method of
transmission over the Internet, or method of electronic storage is 100% secure.
While we strive to use commercially acceptable means to protect your Personal
Data, we cannot guarantee its absolute security.


YOUR DATA PROTECTION RIGHTS UNDER GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data
protection rights. Helpjuice, Inc aims to take reasonable steps to allow you to
correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want
it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

 * The right to access, update or to delete the information we have on you.
   Whenever made possible, you can access, update or request deletion of your
   Personal Data directly within your account settings section. If you are
   unable to perform these actions yourself, please contact us to assist you.

 * The right of rectification. You have the right to have your information
   rectified if that information is inaccurate or incomplete.

 * The right to object. You have the right to object to our processing of your
   Personal Data.

 * The right of restriction. You have the right to request that we restrict the
   processing of your personal information.

 * The right to data portability. You have the right to be provided with a copy
   of the information we have on you in a structured, machine-readable and
   commonly used format.

 * The right to withdraw consent. You also have the right to withdraw your
   consent at any time where Helpjuice, Inc relied on your consent to process
   your personal information.

Please note that we may ask you to verify your identity before responding to
such requests.

You have the right to complain to a Data Protection Authority about our
collection and use of your Personal Data. For more information, please contact
your local data protection authority in the European Economic Area (EEA).


SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service
("Service Providers"), to provide the Service on our behalf, to perform
Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these
tasks on our behalf and are obligated not to disclose or use it for any other
purpose.


ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our
Service.

 * Google Analytics
   
   Google Analytics is a web analytics service offered by Google that tracks and
   reports website traffic. Google uses the data collected to track and monitor
   the use of our Service. This data is shared with other Google services.
   Google may use the collected data to contextualize and personalize the ads of
   its own advertising network.
   
   You can opt-out of having made your activity on the Service available to
   Google Analytics by installing the Google Analytics opt-out browser add-on.
   The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and
   dc.js) from sharing information with Google Analytics about visits activity.
   
   For more information on the privacy practices of Google, please visit the
   Google Privacy & Terms web page:
   https://www.google.com/intl/en/policies/privacy/


BEHAVIORAL REMARKETING

Helpjuice, Inc uses remarketing services to advertise on third party websites to
you after you visited our Service. We and our third-party vendors use cookies to
inform, optimize and serve ads based on your past visits to our Service.

 * Perfect Audience
   
   Perfect Audience remarketing service is provided by NowSpots Inc.
   
   You can opt-out of Perfect Audience remarketing by visiting these pages:
   Platform Opt-out (https://pixel.prfct.co/coo) and Partner Opt-out
   (https://ib.adnxs.com/optout).
   
   For more information on the privacy practices of Perfect Audience, please
   visit the Perfect Audience Privacy Policy & Opt-out web page:
   https://www.perfectaudience.com/privacy/index.html


PAYMENTS

We may provide paid products and/or services within the Service. In that case,
we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is
provided directly to our third-party payment processors whose use of your
personal information is governed by their Privacy Policy. These payment
processors adhere to the standards set by PCI-DSS as managed by the PCI Security
Standards Council, which is a joint effort of brands like Visa, Mastercard,
American Express and Discover. PCI-DSS requirements help ensure the secure
handling of payment information.

The payment processors we work with are:

 * Stripe
   
   Their Privacy Policy can be viewed at https://stripe.com/us/privacy


LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you
click on a third party link, you will be directed to that third party's site. We
strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy
policies or practices of any third party sites or services.


CHILDREN'S PRIVACY

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone
under the age of 18. If you are a parent or guardian and you are aware that your
Children has provided us with Personal Data, please contact us. If we become
aware that we have collected Personal Data from children without verification of
parental consent, we take steps to remove that information from our servers.


CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any
changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior
to the change becoming effective and update the "effective date" at the top of
this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this page.


CONTACT US

If you have any questions about this Privacy Policy, please contact us:

 * By email: success@Helpjuice.com

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