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IDRENEW

For Military Retirees & Dependents

 * Contact Us
 * DynaTouch




AN EASY WAY FOR MILITARY RETIREES AND DEPENDENTS TO APPLY FOR A RENEWAL ID CARD

Attention All DoD ID Card Offices!
Let IDRenew™ collect renewal ID requests for you, so you don’t have to. IDRenew
is an interactive, self-service kiosk designed to help any military dependent or
retiree send you their application, photo, and supporting documents all on their
own.
Read More


REDUCE THE LINES. REDUCE WAIT TIMES.

As all military personnel offices know, a majority percentage of the services
they provide are often related to ID Card issuance. And at many offices, a
significant percentage of that time is spent specifically on ID Card renewal for
military retirees and dependents.
Free your representatives from this task, and they will have more time to help
with those less common or more complex needs. Not only that, but you’ll reduce
lines and wait times for active duty personnel, getting them out of line and
back to work!



EXTEND CUSTOMER SERVICE.

These days, everyone is experiencing increased customer service demands. Not
only that, we’re spread out all over the place. Whether your customers work or
live on base, or are spread out over geographically remote areas, making
multiple trips to the ID Card office can be extremely time consuming and
frustrating for them. Especially if they arrive unprepared for what documents
they’ll need to provide.
Place IDRenew in locations where your customers can access it, and let it help
them successfully submit a renewal application on their own. Instead of multiple
trips to your office, they only need to come by to authenticate and pick up
their new ID card after you’ve processed their application and notified them
that their new ID card is ready.



ABOUT


WHAT IS IDRENEW?

IDRenew is a self-service kiosk solution developed by DynaTouch in conjunction
with the 45th Force Support Squadron at Patrick AFB. It is a complete, fully
integrated solution designed to provide military dependents and retirees with a
secure, easy way to apply for renewal ID cards.

The user-friendly, interactive interface walks your customers through the
process from start to end. It begins by asking them their status and reason for
renewal. Based on their answers, it informs them of what’s needed and what to do
if they don’t have a necessary document. When they’re ready and have the
documents they need, IDRenew will:

① prompt them to scan each necessary document
② let them take their photo
③ submit the application to your office

Your staff can then process the application with DEERS and notify your customer
when their card is ready for pickup.



FEATURES


INSTRUCTION & ASSISTANCE

◾ DD Form 1172-2 guidance / access
◾ Instruction on documents needed
◾ Tailored, base-specific messages given


DOCUMENT SCANNING

◾ Prompts for required documents
◾ Built-in full-page flatbed scanner
◾ Scan preview / retake option


PHOTO CAPTURE

◾ User adjustable camera
◾ Photo instructions
◾ Photo preview / retake option


SECURITY / PRIVACY

◾ Secure lock-down browser
◾ Polarizing filters / privacy walls
◾ No data stored on kiosk
◾ Data sent by encrypted email


WEB ACCESS

◾ Optional access to other sites (NAFjobs, TRICARE, ICE, etc.)
◾ Access to RAPIDS ID Card Office Online
◾ CAC reader for login to RAPIDS




STYLES TAILOR-MADE FOR YOUR BRANCH

Our TIPS IDRenew™ OneSource Solutions™ package includes all of the hardware,
software, services and support needed for a fully-integrated, ready-to-run,
turnkey system.



INNOVATIVE KIOSK SOLUTIONS FOR DOD

Since 1988, DynaTouch has been providing and perfecting secure,
fully-integrated, self-service kiosk solutions, tailored to suit the needs of
the Department of Defense. For Military Customer Support offices, we offer
QueueKiosk and IDRenew – technology that reduces wait times, gets Service
Members out of line and back to work, and increases both productivity and
efficiency.


REACH OUT FOR PRICING ON ONE OF THESE SOLUTIONS TODAY!

Contact Us


DYNATOUCH PRODUCTS AND SERVICES ARE AVAILABLE ON MULTIPLE GWACS, INCLUDING ARMY
CHESS, GSA, NAVY SEAPORT, SEWP AND OTHERS.


9901 Broadway
San Antonio, TX 78217
210-828-8343
www.dynatouch.com

Copyright 2020 © DynaTouch | All Rights Reserved

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