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Text Content

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DHL Parcel UK
 * Send a Parcel Today
   * Overview
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   * Overview
   * International Services
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 * Our Products
   * Overview
   * Enquire About a Business Account
   * Next Day Delivery
   * Just Right Returns
   * Send in store
   * DHL Parcel UK ServicePoints
   * DHL Parcel UK App
   * what3words
   * Universal Shipping Platform ‘’Ship’’
   * Integrations
   * New Shipping APIs
   * Mail
   * DHL Parcel UK ServicePoint Finder
   * Cross-Border Solutions
 * Business Support
   * Overview
 * UK Mail
   * Overview
   * Unsorted Mail
   * Sorted Mail
   * International
   * Business Support
 * Blog
   * Overview
   * Case Studies
   * Not just Black Friday: try these days too
   * 6 ways to prepare your small business for Christmas
   * Festive planning
   * Trading internationally? Start with our neighbours
   * The big benefits of going global
   * The 4 ecommerce trends emerging in 2023
   * Shout from the treetops
   * Low emissions
   * Going green
   * Is Direct-to-Consumer the Future?
   * Many happy returns
   * The 2022 Christmas Shopping Survey
   * The Rise of Online Subscriptions From Toothpaste to Telly
   * Side Hustles - the New Normal?
   * Black Friday: Has the Famously Frenzied Friday Had Its Day?
   * Planning for a leaner Christmas
   * From AI to voice search: The latest trends in ecommerce
   * Delivery that doesn’t cost the Earth
   * Is out of store click and collect the future of retail?
   * THE YEAR OF THE WORKER
   * Old items, new solutions: Explaining the rise of re-commerce
   * Time to Blossom: Springtime Marketing Tips for Your Business
   * Selling to Shoppers Falling Out of Love With Valentine's Day
   * What are you waiting for? Now is the time to go global
   * Black Friday round-up; and our predictions for 2022
   * Winners & Whingers; Upping Your Brand Perception
   * To Look After Your Customers, Put Your Employees First...
   * Is sustainability more expensive?
   * New normal or new awful
   * Bricks or Clicks
 * About DHL Parcel UK
   * Overview
   * Parcel UK Reviews
   * Network Investment
   * Careers
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DHL PARCEL UK HELP CENTRE


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HOW CAN WE HELP YOU?

Our Help Centre is packed with support and advice for both Business Senders and
recipients – from our frequently asked questions to how to get in touch with our
Customer Service team. 

For Business Senders, we have a dedicated support hub which contains useful
information, guides and policies to assist with your operations. 

Before getting in touch with our Customer Service team, we recommend taking a
look at our Frequently Asked Questions which provides answers to some of the
most popular queries we receive about parcel deliveries.

Frequently Asked Questions


GET IN TOUCH

Our Customer team are available to help you Monday to Friday 7am - 8pm, Saturday
8am - 6pm. If you get in touch with the team outside of these hours, an advisor
will respond to your query on the next working day. Take a look at ways you can
contact our Customer Service team below. 

If you would like to talk to one of our advisors about your parcel delivery,
please call: 

02476 937 770

Please note, this telephone number is for UK delivery queries only. 

     

 

--------------------------------------------------------------------------------


OTHER WAYS TO GET IN TOUCH

FACEBOOK

Response time

Within 4 hours during opening times

Mon - Fri: 7am - 10pm

Sat: 8am - 5pm

Sun: Closed

https://m.me/dhlparceluk

X

Response time

Within 4 hours during opening times

Mon - Fri: 7am - 10pm

Sat: 8am - 5pm

Sun: Closed

https://x.com/dhlparceluk

EMAIL

Contact us


If you wish to email us, please click here to fill in our form and we will get
back to you in around 3 working days.

Alternatively, you may like to view our Frequently Asked Questions for answers
to many popular queries.

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HELPFUL LINKS



TRACK A PARCEL

Enter your shipment number to track the location of your parcel with DHL Parcel
UK.

Track Parcel

FREQUENTLY ASKED QUESTIONS

Use our useful FAQs to find the answers to our most popular parcel delivery
questions.

Read FAQs

REARRANGE A DELIVERY

If you're not going to be in when your parcel is delivered, you can rearrange
your delivery for another day.

Rearrange Delivery

LIVE SERVICE UPDATES

Updates on road closures, inclement weather or system outages that may affect /
disrupt delivery services.

Show Updates

CONTACT US

We have a range of contact options to support consumer parcel delivery.

Get in Touch

BUSINESS SUPPORT

Our support hub provides access to useful business customer information,
documents and account login.

Read More



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