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* Cybersecurity Alert Fatigue: What It Is, Why It's A Problem, And The
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CYBERSECURITY ALERT FATIGUE
CYBERSECURITY ALERT FATIGUE
WHAT IT IS, WHY IT'S A PROBLEM, AND THE CHALLENGE OF COMBATING IT
Cyber attacks grow more relentless and sophisticated each year. To defend
themselves against threats, organizations typically turn to additional tools for
strengthening their security programs and protecting their attack surface.
WHILE TOOLS CAN ENHANCE PROTECTION AND VISIBILITY, THEY ALSO, IN TURN, GENERATE
A MASSIVE VOLUME OF EVENTS AND ALERTS. AND THEREIN LIES THE PROBLEM.
- - - - - -
WHEN FACED WITH A DELUGE OF POTENTIAL ATTACKS, SECURITY ANALYSTS CAN QUICKLY
BECOME OVERWHELMED. IN FACT, MANY ATTACKS SUCCEED NOT BECAUSE A TOOL FAILED TO
RAISE AN ALERT, BUT BECAUSE THE ALERT WAS MISSED OR IGNORED BY AN ANALYST.
WHAT IS ALERT FATIGUE?
When analysts receive an overwhelming number of alerts from cybersecurity tools
and are tasked with spending time reviewing and responding to each one, it can
create an environment where it is impossible to distinguish important alerts
from the unimportant ones.
COMMON TOOLS THAT CAN TRIGGER ADDITIONAL ALERTS AND CONTRIBUTE TO ALERT FATIGUE
INCLUDE: BUT ARE NOT LIMITED TO
Firewalls
Endpoint Security
Cloud Security
THIS OPERATING ENVIRONMENT OF ALL NOISE AND NO SIGNAL IS KNOWN AS “CYBERSECURITY
ALERT FATIGUE,” AND IT HAS REAL COSTS FOR THE PROFESSIONALS AND BUSINESSES
IMPACTED BY IT.
ALERT FATIGUE
- - - - - - -
A STATE EXPERIENCED BY SECURITY PROFESSIONALS EXPOSED TO A HIGH VOLUME OF ALERTS
IN A BRIEF PERIOD, RESULTING IN DECREASED EFFECTIVENESS AND DETECTION OF
LEGITIMATE THREATS.
WHY ALERT FATIGUE IS A PROBLEM
Alert fatigue is not just an overwhelming annoyance, it can be a major risk for
your entire organization. Alert fatigue has real, quantifiable impacts on an
organization’s finances, staffing, and security.
Climbing Alerts, Climbing Costs
DEPENDING ON YOUR INDUSTRY AND THE SIZE OF YOUR ORGANIZATION, YOUR DAILY ALERT
COUNT CAN CLIMB INTO THE TENS OR EVEN HUNDREDS OF THOUSANDS. EACH OF THESE
ALERTS HAS THE POTENTIAL TO REPRESENT A REAL THREAT, BUT THE SHEER FIRE-HOSE
VOLUME OF THEM CAN QUICKLY OVERWHELM A SECURITY TEAM.
According to IBM’s 2021 Cost of a Data Breach Report, the average cost of a data
breach in the US reached $9.05 million in 2021.
THIS MEANS:
ORGANIZATIONS CANNOT AFFORD TO IGNORE A SINGLE ALERT. YET, WHEN A SECURITY TEAM
IS IMPACTED BY ALERT FATIGUE, MORE THAN A QUARTER OF ALERTS GET IGNORED — EVERY
WEEK.
Number of alerts received by the average security operations team each day
Source: The 2020 State of Security, Forrester
Percentage of IT Teams that admit to ignoring many lower priority alerts
Source: State of Sec Ops in 2021, Forrester
The Challenges of Staffing
Staffing a cybersecurity team is an expensive (and ongoing) undertaking for any
organization.
It can be difficult to secure enough budget to cover adequate headcount, to say
nothing of the challenge in attracting and retaining scarce, sought-after
cybersecurity talent.
When these hard-won analysts spend substantial amounts of time reviewing and
responding to the deluge of alerts they are being kept from the high-value tasks
and strategic initiatives you really need them for.
THIS MEANS:
Your organization ends up paying top-dollar talent to complete low-skill tasks.
Percent of security alerts fielded by organizations that are false positives
Source: Infosecurity Group
0
Hours per week the average security analyst spends responding to false positive
alerts
Source: Deep Instinct
$ 0
Average median hourly wage for an information security analyst in 2020
Source: US Bureau of Labor Statistics
$ 0
Yearly cost of false positive alerts per analyst
Source: Infosecurity Group
Threats & Concerns
Analyst Burnout
The constant need for alert triage is menial, mundane, and exhausting. Attackers
don’t keep business hours, which makes reviewing and responding to alerts a 24×7
task—requiring a large team of analysts to provide round-the-clock coverage.
Constant alert triage takes your team away from the challenging, meaningful work
that drew them to the field in the first place.
THIS MEANS:
Security professionals can end up feeling drained and unsatisfied in their
roles, leading them to seek out more well-resourced organizations that provide
hands-on opportunities with new and emerging technologies, and have a defined
career growth trajectory.
Staff Turnaround is Costly
Considering that training an analyst properly is a process that often takes the
better part of a year, and that the average analyst changes jobs every two
years3, there is a direct—and costly—correlation between alert fatigue and staff
attrition.
Ponemon: The Economics of Security Operations Centers (January 2020)
Percentage of security professionals who claim they are experiencing burnout
Economics of Security Operations, Ponemon
Alert fatigue impedes not only an organization’s ability to identify the real
alerts from the false ones, but also its ability to rapidly react to actual
breaches.
THIS MEANS:
WHEN ALERT FATIGUE SETS IN, INCIDENTS ARE IMPROPERLY INVESTIGATED OR OUTRIGHT
IGNORED, CREATING A DANGEROUS PRECEDENT IN YOUR ORGANIZATION THAT SOME ALERTS
DON’T NEED TO BE REVIEWED.
Numbed by the Noise
Being slow to respond to—or outright ignoring—cyber alerts can open the door to
attackers, allowing them to conduct a wide range of malicious activity from
deploying malware to encrypting your files with ransomware, leading to costly,
damaging data breaches.
Percentage of IT teams that report manual processes slow down their alert triage
Source: Verizon Data Breach Investigation Report, 2021
Percentage of organizations who reported a doubling in their alerts since 2015
Source: State of SecOps and Automation, Dimensional Research
Average days elapsed between an attack incident and its detection
Source: Verizon Data Breach Investigation Report, 2019
Numbed by the Noise
Many of the most high-profile data breaches occurred not because the security
tool failed to create an alert, but because the alert was not thoroughly
investigated. Take the recent ransomware attack on HSE Ireland, the country’s
public-funded healthcare system:
“THERE WERE SEVERAL DETECTIONS OF THE ATTACKER’S ACTIVITY … BUT THESE DID NOT
RESULT IN A CYBERSECURITY INCIDENT AND INVESTIGATION INITIATED BY THE HSE AND AS
A RESULT OPPORTUNITIES TO PREVENT THE SUCCESSFUL DETONATION OF THE RANSOMWARE
WERE MISSED.”
INDEPENDENT POST INCIDENT REVIEW
View Source
Percentage of breaches that take months or even years to detect
Source: Verizon Data Breach Investigation Report, 2019
Too Many Tools
THE SIZE OF ATTACK SURFACES AND THE RATE OF CYBER ATTACKS INCREASE EACH YEAR. TO
KEEP PACE AND STAY SECURE, MANY ORGANIZATIONS HAVE RESORTED TO ADDING MORE
SECURITY TOOLS TO DEFEND MORE SYSTEMS THAN EVER BEFORE. RATHER THAN REDUCING
RISK AND INCREASING EFFICIENCY, HOWEVER, THE ADDITION OF MORE TOOLS INCREASES
COMPLEXITY AND REDUCES EFFECTIVENESS.
THIS MEANS:
ORGANIZATIONS USING MORE THAN 50 TOOLS RANKED THEMSELVES 8% LOWER IN THEIR
ABILITY TO DETECT AN ATTACK, AND AROUND 7% LOWER WHEN IT COMES TO RESPONDING TO
AN ATTACK.
Source: 2020 Cyber Resilient Organization Report, IBM/Ponemon
0
Average number of security tools employed by an organization
SOURCE: 2020 Cyber Resilient Organization Report, IBM/Ponemon
0
Average number of tools required to respond to a single alert
Source: 2020 Cyber Resilient Organization Report, IBM/Ponemon
WHY COMBATING ALERT FATIGUE IS A CHALLENGE
There are steps that can be taken to address alert fatigue and reduce its impact
on your team. These steps can cut down on the volume of false positives, reduce
instances of duplicate alerts, and increase context around less immediately
actionable alerts.
Principally, these steps include fine-tuning the detection alert rules of your
tools, better-integrating tools where you are able, and developing adequate
workflows and playbooks for analysts. However, none of these are simple
set-it-and-forget-it steps.
Detection Alert Tool Management
THE DETECTION ALERT RULES ON YOUR TOOLS NEED TO BE CONTINUALLY RE-TUNED TO
REFLECT CHANGES IN AN ORGANIZATION’S IT ENVIRONMENTS.
1
Tool Integration
PROPERLY INTEGRATING TOOLS IS A TIME-CONSUMING TASK THAT CAN ONLY BE
ACCOMPLISHED IF YOUR TOOLS ARE INTEROPERABLE, AND THERE’S OFTEN LITTLE INCENTIVE
FOR VENDORS TO CREATE TOOLS THAT INTEGRATE AND COMMUNICATE WITH ONE ANOTHER.
2
Workflow Development
PLAYBOOKS AND WORKFLOWS CAN ADD CONTEXT TO HELP SECURITY TEAMS AVOID THE
TIME-SINK OF DISJOINTED EVENTS BUT IDENTIFYING AND PROVIDING THAT CONTEXT IS NO
SMALL TASK. AND, SINCE ALERTS WILL CHANGE AS TOOLS ARE ADDED AND REMOVED, IT IS
A NEVER-ENDING CHORE.
3
While these steps will provide some relief, the consistent time and effort
required makes these options less viable solutions for already small or
overextended security teams.
That’s why more organizations are turning to a single, comprehensive solution to
the problem of alert fatigue.
The Solution to The Problem
THE BENEFITS OF MANAGED DETECTION AND RESPONSE (MDR) PROVIDERS
MDR IS AN INCREASINGLY POPULAR SOLUTION SINCE IT OFTEN DELIVERS REAL-TIME, 24×7
MONITORING, DETECTION, AND RESPONSE USING A HOLISTIC, TURNKEY APPROACH. A
COST-EFFECTIVE ALTERNATIVE TO BUILDING AN IN-HOUSE SECURITY OPERATIONS CENTER,
MDR PROTECTS AGAINST ADVANCED THREATS AND ENABLES ORGANIZATIONS OF ALL SIZES TO
FOLLOW CYBERSECURITY BEST PRACTICES EVEN WITHIN RESOURCE CONSTRAINTS.
The Benefits of Partnering with an MDR Provider
WORKLOAD MANAGEMENT
FREE-UP TIME FOR YOUR INTERNAL SECURITY TEAM TO WORK ON BUSINESS-CRITICAL
PROJECTS.
TALENT RETENTION
CREATE MORE OPPORTUNITIES FOR YOUR TEAM TO DO MEANINGFUL WORK, INCREASING THE
LIKELIHOOD THAT YOU WILL RETAIN YOUR TOP SECURITY TALENT.
SECURITY MATURITY
REDUCE YOUR COSTS WHILE STRENGTHENING YOUR SECURITY POSTURE AND INCREASING YOUR
SECURITY MATURITY.
ACCESS TO EXPERTS
GET ACCESS TO SEASONED CYBERSECURITY SPECIALISTS WITH A WIDE RANGE OF SKILLS.
ADVANCED TECH AND TOOLS
UTILIZE ADVANCED TECHNOLOGY AND A COMPREHENSIVE SUITE OF TOOLS.
COST SAVINGS
GET A SECURITY FORCE MULTIPLIER AT SIGNIFICANT COST SAVINGS.
REPORTING AND ANALYTICS
GAIN ACCESS TO ADVANCED ANALYTICS AND REPORTING TOOLS.
Essential Elements of an MDR Provider
NOT ALL MANAGED DETECTION AND RESPONSE SERVICES ARE CREATED EQUAL. HERE ARE THE
KEY FEATURES YOUR ORGANIZATION SHOULD LOOK FOR IN A POTENTIAL MDR PARTNER:
DO THEY PROVIDE A TEAM OF DEDICATED SECURITY ENGINEERS?
ARE THEY AVAILABLE WHENEVER YOU NEED THEM, OR IS THERE AN HOURLY CAP ON HOW MUCH
YOU CAN UTILIZE THEM?
DO THEY OFFER 24X7 COVERAGE?
ARE THEY ABLE TO WORK WITH YOUR EXISTING SECURITY TOOLS, OR DO THEY NEED TO “RIP
AND REPLACE?”
DO THEY OFFER PREDICTABLE PRICING AND UNLIMITED LOG DATA?
DO THEY PROVIDE POSTURE HARDENING RECOMMENDATIONS TO HELP YOU MATURE YOUR
SECURITY?
DO THEY PROVIDE UPDATES AND REPORTS? WHICH TYPES AND HOW FREQUENTLY?
DO THEY COLLECT AND RETAIN LOG SOURCES? WHICH ONES?
DO THEY SUPPORT COMPLIANCE AND AUDIT REPORTING?
HOW ARCTIC WOLF CAN HELP
ARCTIC WOLF WORKS WITH YOUR EXISTING TECH STACK TO IMMEDIATELY BEGIN MONITORING
YOUR ENVIRONMENT, ENSURING PROACTIVE AND DYNAMIC DETECTION AND RESPONSE TO
THREATS, INTRUSIONS, AND ATTACKS. ORGANIZATIONS RECEIVE TIMELY AND ACTIONABLE
INTELLIGENCE FROM AN ALWAYS-AVAILABLE TEAM OF EXPERT SECURITY ANALYSTS—WITHOUT
THE OVERWHELMING NOISE OF ENDLESS FALSE POSITIVES.
And we do all that for a predictable monthly cost far below what you would spend
to stand up your own in-house security operations center.
BUILT ON AN OPEN XDR ARCHITECTURE, THE ARCTIC WOLF® PLATFORM PROVIDES REAL-TIME,
CONTINUOUS MONITORING, AND THREAT HUNTING ON YOUR NETWORK.
AND OUR CONCIERGE SECURITY® TEAM WORKS AS AN EXTENSION OF YOUR INTERNAL IT TEAM,
OFFERING 24×7 ACCESS TO EXPERT ANALYSTS WITH NO CAP ON HOURS AND PROVIDING
INCIDENT RESPONSE, VULNERABILITY SCANS AND ASSESSMENTS, COMPLIANCE MANAGEMENT
AND REPORTING, AND REGULAR REPORTS ON THE STATE OF YOUR COMPANY’S SECURITY
POSTURE.
Cybersecurity alert fatigue is a problem we can help with
Arctic Wolf partners with you at every step of your security journey,
proactively protecting your environment, increasing your security maturity, and
providing you and your team with strategic outcomes for hardening your security
posture.
Number of security events Arctic Wolf ingests weekly from partners across the
globe
Average number of daily incidents escalated to Arctic Wolf customers
It's Time For A Solution
WHAT IS ALERT FATIGUE COSTING YOUR ORGANIZATION?
If you’re ready to reduce your organization’s alert fatigue, an important first
step is to quantify what it is costing you in time and money.
Calculate how much alert fatigue is costing your organization and, when you’re
ready to consider a new solution, contact us for a demonstration of how Arctic
Wolf can save time and money while keeping your data safe from cyber attack.
Calculate Your Cost
On Demand Webinar
ON THIS PAGE:
* What is Alert Fatigue?
* Why Alert Fatigue is a Problem
* Why Combating Alert Fatigue is a Challenge
* The Benefits of Managed Detection and Response (MDR) Providers
* How Arctic Wolf Can Help
* What is Alert Fatigue Costing Your Organization?
Also of Interest:
* Managed Security Awareness
* Cloud Security Posture Management (CSPM)
* Choosing Between MDR, MSSP, and SIEM-as-a-Service
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