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   Best Customer Feedback Tools What is a Qualaroo Nudge How to Create an
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CUSTOMER & USER FEEDBACK SOFTWARE THAT'S 10X MORE VALUABLE THAN EMAIL SURVEYS

Survey visitors on your website or app at the right moment
Get Started Free Get a Demo
 * Gently Nudge™ users for real-time feedback
 * Target the right users with the right questions
 * Ask delightfully & politely
 * AI-powered analytics & reports
 * Install once, never slows your page

Get Started Free Get a Demo


1 MILLION+ INSIGHTS CAPTURED.10 MILLION+ SUCCESSFUL SURVEY NUDGES™




REAL LIFE QUALAROO SUCCESSES

Learn how leading brands leverage Survey Nudges™ to get valuable insights faster
Previous

Belron leverages Qualaroo’s AI-powered sentiment analysis to improve UX & NPS.

Twilio simplified their customer discovery efforts with Qualaroo’s real-time
surveys.

Udemy innovates with students’ feedback using Qualaroo’s Identity API.

How a little Nudge™ increased email subscriptions by 500%.

How Hootsuite identified their landing page needed improvement using Qualaroo.

Gumtree scaled feedback collection methods to ensure they don’t miss voice of
customers.
Next

Get Started Free View All Case Studies


ANALYTICS TELLS YOU WHAT PEOPLE ARE DOING. QUALAROO TELLS YOU WHY!

Gather real time insights by asking users while they are on your website or app
Website feedback
Optimize Web & App Experience

Find out what people think of your website or app while they are using it.

Product Feedback
Gather Product Feedback

Get insights into how your product functions and find out what your customers
like.

Conversion Rate $ $
Boost Conversion Rate

Run exit surveys and uncover insights into why potential buyers aren't
converting.

Ux Feedback
Improve User Experience

Capture user insights quickly and painlessly at every stage of your design
process.


ASK DELIGHTFULLY & POLITELY

Use Qualaroo’s Nudge™ for asking the right questions at the right time, without
being intrusive

The Nudge™ technology is based on years of research, key findings, and
optimizations. It even learns your site to improve response rates over time.
Question branching means you don’t waste visitors’ time and always ask the right
question to the right user.

 * tick Qualaroo Branding
 * tick Qualaroo Branching logic
 * tick Qualaroo Alerts & triggers
 * tick Qualaroo High response rates

Get Started Free Get a Demo


ASK THE RIGHT QUESTION AT THE RIGHT TIME

Target specific users for actionable feedback

Qualaroo responses are 10x more valuable than email surveys because they catch
your visitor in real-time, with context. When you ask questions right on your
site or app, the responses are of higher value. You can determine exactly when
and who the survey targets. Target your customers based on specific actions,
behavioral patterns, events, locations, browser cookies, or data streamed from
your applications.

Examples:

 * tick Picreel Ask pricing feedback when someone is looking at the pricing page
 * tick Qualaroo Ask why someone is not buying when they are about to leave
 * tick Qualaroo Ask for website/product/app feedback based on engagement
 * tick Qualaroo Ask for content feedback when they scroll & read the page


10X MORE VALUABLE THAN EMAIL SURVEYS

Survey your visitors on-site & get actionable insights

Qualaroo makes it easy to survey specific users in context while they are
looking at your product, service & brand. Get actionable user insights based on
where visitors are on your site, who they are, how much they pay, visit history
and more. Select from professionally designed questions and templates or create
your own. Customize Nudges™ with your company colors and branding for a native
feel.

 * tick Qualaroo User experience insights
 * tick Qualaroo Feedback on design, functionality, etc.
 * tick Qualaroo Delightful templates
 * tick Qualaroo Branding, logo, colors


Get Started Free Get a Demo


ADVANCED TARGETING FOR ACTIONABLE USER INSIGHTS

Ask the Right Users at the Right Time
Where they are
 * Domains: Target surveys to specific domains.
 * Subdomains: Target survey to subdomains or site sections.
 * Regex matching: Utilize regex to survey on exact page matches.

Who they are
 * Identities: Survey specific users based on any crateria such as plan, history
   etc.
 * All or a portion of audience: Target specific audience segments.
 * Geography: Focus on users from a regions for location-specific insights.
 * And More! Expand your targeting criteria for a broader feedback spectrum.

When they visit
 * Duration on page: Survey users based on the time they spend on a page for
   engagement insights.
 * Exit intent: Capture feedback from exiting users to retain and understand
   their intent.
 * Scroll location: Analyze and survey users based on their scroll depth to
   gauge content engagement.

How often they visit
 * Display once per visitor: Survey users uniquely on their first visit for
   fresh perspectives.
 * Until response is received: Persist with surveys until users provide their
   feedback.
 * Recurring questions: Engage users with periodic surveys to track evolving
   opinions.

How long you’d like to ask the question:
 * Custom date range: Set a specific timeframe for your surveys, aligning with
   campaigns or events.
 * Target number of responses: Aim for a set number of feedback entries to meet
   your research goals.
 * Manual activation and deactivation: Toggle your surveys on or off, anytime,
   as needed.

See All Targeting Options


WHERE CAN I USE THE QUALAROO NUDGE™?

 * tick Qualaroo In your digital product
 * tick Qualaroo In your SaaS product
 * tick Qualaroo Inside your web app
 * tick Qualaroo Inside your mobile app
 * tick Qualaroo On your website
 * tick Qualaroo On your mobile site
 * tick Qualaroo On your prototypes via Figma, InVision, Marvel, AdobeXD, and
   Axure.
 * tick Qualaroo On most public URLs. Even competitor sites. 👀


AI-POWERED ANALYTICS & REPORTS

Instant feedback insights & advanced reporting

Powered by IBM WATSON, sentiment analysis helps you turn free-form text into
organized data. Track mood metrics and keywords across all customer responses.
Watson Sentiment Analysis makes analysis fast and comprehensive. Word Cloud
feature instantly displays key ideas from free-form answers. Advanced reporting
helps identify quick answers and take deep dives into your data for unparalleled
user feedback insights.

 * tick Qualaroo Watson understands & categorizes results
 * tick Qualaroo Word Cloud for key concepts
 * tick Qualaroo View new & important answers
 * tick Qualaroo Bookmark responses


INSTALL ONCE, NEVER SLOWS YOUR PAGE

Get the responses you need without impacting speed & performance

Once you’ve added Qualaroo code to your site, you can ask a new question any
time without having to bother your developer. The code is simple and it’s
asynchronous, so it won’t slow down your site. You may find it addictive, asking
questions and getting real answers instead of just wondering and guessing about
what your customers really think.

 * tick Qualaroo Install once & ask whenever
 * tick Qualaroo Asynchronous code won’t slow site
 * tick Qualaroo Supports http & https
 * tick Qualaroo Survey without developer assistance

Get Started Free Get a Demo


WE BELIEVE SOFTWARE SHOULD MAKE YOU HAPPY

We are building a 100-year company with awesome human support

We are building a 100-year company with a mission to DELIGHT customers. People
think we’re crazy to offer phone, chat, and email support. We still do it. When
it comes to awesome support & building delightful software, we go the distance -
try it, and you will love it.





QUALAROO FEATURES THAT DRIVE INSIGHTS!

Simple & Easy
Simple & Easy

For all skill levels. No software download or HTML skills needed.

Websites, Products & Apps
Websites, Products & Apps

Install code to get user feedback on websites, products & mobile apps.

Customize & Brand
Customize & Brand

Brand your Nudges™ with customized fonts, colors, logos & more.

Advanced Targeting
Advanced Targeting

Ask the right users at the right time for unparalleled user feedback.

Ask Any Question
Ask Any Question

Choose from over 10 question types for the perfect question, every time.

Professional Templates
Professional Templates

Never start another survey from scratch with our professional templates.

Question/Decision Branching
Question/Decision Branching

Ask the right questions to the right users politely & delightfully.

Prototype Testing
Prototype Testing

Capture user feedback quickly and painlessly at every stage.

AI Analytics & Reports
AI Analytics & Reports

Watson Sentiment Analysis, Wordcloud & advanced analytics.


GDPR Compliant

Committed to protecting your data and respecting your privacy.


Integrate Qualaroo With Your Favorite Tool

Merge the qualitative insights with quantitative data, ask about your A/B test,
get updates on Slack and much more…

 * Zapier
 * Optimizely
 * Google Analytics
 * Slack
 * Salesforce

 * Hubspot
 * Livechats
 * Intercom
 * MailChimp
 * Tableau




TESTIMONIALS

Every point of individual feedback enables us to take action.

> Having ongoing consumer input and feedback is paramount. Today I might ask
> them for feedback on the new site experience, tomorrow I want to talk about
> what the customer is searching for and days later I can ask how their ordering
> experience was. That variety and the quick pulses help us enormously.



AJANTHA SURIYANARAYANAN,

Director of Consumer Insights for Art.com


Using Qualaroo we got to hear feedback from our visitors in their voice.

> We used the data to develop and completely redesign our branded landing page
> and validate our hypotheses. Qualaroo gave us a 16% lift in conversion at 98%
> statistical significance.



JAXON LAM,

Senior Strategist at Web Growth, Hootsuite Media Inc.


Qualaroo's simplicity made it a top choice for us

> To expand to an ever-evolving market like Twilio’s, you need to work quickly
> to stay in tune with the challenges customers face – both the ones they face
> today and the ones they will face tomorrow. Customer discovery efforts are
> critical. How do you best put yourself in the customer’s shoes, and do so in a
> way that is efficient and easy to do at all stages of product development?



LAURA SCHAFFER

Product Manager for Twilio’s Experimentation Platform



More Customer Stories and Use Cases


FAQS

HOW DO I CAPTURE USER FEEDBACK ON MY WEBSITE?

User feedback collection is a way to gather customer feedback from actual web
visitors in real-time. It works by adding a simple code to your website or app
or product that won’t slow it down. Once the code is embedded, you can select
from our question templates or add your own custom questions. Set up the
location of your survey, how it will appear, and who will see it. Then you
review the data and confidently move forward with customer insights and
feedback. Here’s more on How to Collect User Feedback.

WHAT SURVEY QUESTIONS SHOULD I ASK FOR CUSTOMER FEEDBACK?

You can ask all sorts of questions using Qualaroo. You can uncover how your
visitors found out about you by asking "How did you find our site?" You can seek
to understand the purpose of their visit with "What did you come to this site to
do today?" You can uncover missing content by asking "What topics would you like
to see us write about next?" You can also uncover issues, seek market research
data, test prototypes, and run Net Promoter Score surveys. All of these options
make it easy to find the information you need. Take a look at this quick guide
to know in detail What Survey Questions You Should Ask.

WHAT IS A QUALAROO NUDGE™?

The Qualaroo Nudge™ is your primary tool for collecting user feedback. Wherever
you need to collect feedback from users or visitors, you can customize and
deploy the Qualaroo Nudge™. Also called an intercept survey, the Nudge™ shows up
on your website or mobile app for instant feedback. Here’s more on What Is a
Qualaroo Nudge™?

HOW DO YOU TRIGGER SURVEY QUESTIONS?

The Nudge™ is your tool for asking the right users the right questions at the
right time. It is an intercept that can be placed on a number of channels to
collect feedback. Whether you need to gain more insight into the user
experience, measure satisfaction, or collect lead generation information, a
Qualaroo Nudge™ can help. Complete with logic branching, advanced targeting
based on custom properties, and a reporting dashboard to help you understand and
take action based on your insights, the Nudge™ gives you the insights you need
to make impactful business decisions. Go through this quick guide to understand
How to Trigger a Nudge™.

HOW OFTEN SHOULD I DISPLAY A SURVEY TO VISITORS?

It really depends on what you’re trying to accomplish. But Qualaroo has three
options for setting this up. You can survey only once per visitor, continue
showing the survey until the visitor provides a response, and continue showing
the survey even after a visitor has responded. Take a look at this help article
to understand How Often You Should Display a Survey.

WHO WILL SEE MY QUALAROO NUDGE™ SURVEY?

That’s up to you! With Qualaroo, you can upload custom properties for airtight
targeting. Of course, you can also target users based on standard properties
like browser type, logged in or logged in status, whether or not they’ve
answered your question and more. Set expiration dates for surveys if they are
time-bound or let them run continuously. There are a million and one ways to
configure a nudge and its audience and here’s a guide that helps you Understand
the Targeting Section in Detail.

WHAT IS USER RESEARCH SOFTWARE?

User research software lets businesses understand their customers better by
analyzing how they think, feel & act at every stage in the customer journey. For
this reason, it is also described in tech circles as user experience (UX)
testing software. It covers conducting user interviews, design thinking,
interaction design, mobile UX design, usability, UX research & more. Here's more
on What Is User Research & When to Use It.

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