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 1. Home
 2. Shipping Support
 3. Legal Terms and Conditions
 4. Privacy Notice


PRIVACY NOTICE




LAST UPDATE: 19 NOVEMBER 2024

Select one of the links below to jump to the listed section:

 * Overview
 * Information We Obtain
 * How We Use the Information We Obtain
 * Interest-Based Advertising
 * Information We Share
 * Access, Deletion and Correction
 * Data Transfers
 * Children's Privacy
 * How We Protect Personal Information
 * Updates to our Privacy Notice
 * How to Contact Us
 * UPS: Privacy Notice – EEA Addendum


OVERVIEW

We at United Parcel Service (‘UPS’) respect your concerns about privacy.

This Privacy Notice describes the types of personal information we collect about
consumers, how we may use the information and with whom we may share it. The
notice also describes the measures we take to safeguard your personal
information. In addition, we tell you how you can ask us to (i) access or change
the personal information we maintain about you, (ii) withdraw consent you
previously provided to us, (iii) refrain from sending you certain
communications, and (iv) answer questions you may have about our privacy
practices.

This Privacy Notice is not a contract and does not create any contractual rights
or obligations.

This Notice does not apply to any UPS company that maintains its own separate
privacy notice, including The UPS Store or any other retail location.

Our privacy practices may vary among the countries or territories in which we
operate to reflect local practices and legal requirements.


INFORMATION WE OBTAIN

We may obtain consumer personal information (such as name, contact details and
payment information) in connection with various activities, such as (i) use of
the UPS websites and applications, (ii) shipping activities, including delivery
and collection of shipments, (iii) requests to track shipments or answer
questions, (iv) events in which we participate, (v) promotions and other offers,
and (vi) calls placed or web-based chats with customer service and accounting
centres which may be recorded.

The types of personal information that we may obtain include:

 * Individual and business contact information (such as name, company name,
   physical address, email address, and telephone or fax number)
 * Shipping information, (such as (i) shipping-related contact details like the
   sender's and consignee's and/or neighbour's (for UPS My Choice's ‘leave with
   neighbour’ feature) name, physical address, email address and telephone
   number, (ii) signature for proof of delivery, (iii) UPS account number and
   (iv) information given to us that helps us access locations to which we
   provide service) and information provided to us regarding the content of
   certain shipments, but only to the extent an identifiable person can be
   linked to such content.
 * Information that enables us to verify an individual's identity
 * Names, email addresses and telephone numbers of others to whom we are asked
   to send information
 * Information provided in response to surveys
 * Username, password and other credentials used to access UPS products and
   services
 * Social media handles, content and other data posted on our official social
   media pages or elsewhere on the Internet (such as other public locations),
   and information (such as email address and other information that you allow
   to be shared) we obtain through UPS-related social media apps, tools, widgets
   and plug-ins (including third-party login services such as ‘Log in with
   Facebook’)
 * The geographical location of your mobile device if you use certain features
   of our apps
 * Payment information (including payment card details or online payment
   services number and invoicing address) and financial information (such as
   bank account numbers)
 * Tax identification number in circumstances in which you request products or
   services for which this information is required, or in connection with
   certain promotions or prize draws
 * Other personal information that may be provided to us to obtain a UPS product
   or service

We also receive consumer personal information from our customers in order to
perform services. We may receive personal information from third parties,
including public databases, social media platforms or third party partners such
as analytics or marketing providers.

When we pick up or deliver a shipment or provide other services, we may obtain
physical location data. This includes, for example, data identifying the actual
location of a physical address using information such as GPS data, geocodes,
latitude and longitude information, and images of the various locations.

In addition, when you visit our websites, use our chatbot, use our apps or
interact with UPS-related tools, widgets or plug-ins, we may collect certain
information by automated means, such as cookies and web beacons. The information
we collect in this manner includes IP address, unique device identifier, browser
characteristics, device characteristics, operating system, language preferences,
referring URLs, information on actions taken, and dates and times of activity. A
‘cookie’ is a text file that websites send to a visitor’s computer or other
Internet-connected device to uniquely identify the visitor’s browser or to store
information or settings in the browser. A ‘web beacon’ also known as an Internet
tag, pixel tag or clear GIF, links web pages or apps to web servers and may be
used to transmit information back to a web server. Through these automated
collection methods, we obtain and store ‘clickstream’ data to tell us usage
patterns. We may link certain data elements we have collected through automated
means, such as your browser information, with other information we have obtained
about you to let us know, for example, whether you have opened an email we sent
to you. We also use third-party analytics tools that collect information about
visitor traffic on our websites or apps. Your browser may tell you how to be
notified when you receive certain types of cookies or how to restrict or disable
certain types of cookies. Please note, however, that without cookies you may not
be able to use all the features of our websites or apps. Both we and others
(such as our advertising networks) may collect personal information about our
visitors’ online activities, over time and across third-party websites, when
using our websites and apps.

We collect session analytics information, including browsing behaviour, click
patterns, keystrokes and pages visited, when you visit our websites and
applications. We and our third-party service provider may also collect, record
and analyse interactions with the chat feature of our website and application.
This information helps us understand our customers’ online activities, determine
usage patterns, provide customer service and support, and improve and impair
website functionality. This information is also helpful to our experience teams
so they can design better experiences for you.

The providers of third-party apps, tools, widgets and plug-ins on our websites
and apps, such as the Facebook ‘Like’ button, also may use automated means to
collect information regarding your interactions with these features. This
information is subject to the privacy policies or notices of these providers.


HOW WE USE THE INFORMATION WE OBTAIN

We may use the information we obtain to:

 * Pick up, deliver and track shipments
 * Provide products and services you request (such as logistics, supply chain
   management, customs clearance and brokerage services, and financial services)
 * Process and collect payments
 * Provide customer support and respond to and communicate with you about your
   requests, questions and comments
 * Send you tracking updates (from UPS and/or our business partners) and help
   you select convenient delivery options
 * Establish and manage your UPS account (including your online account on
   UPS.com and its various features, such as the address book and the UPS
   Billing Centre)
 * Offer you products and services that we believe may interest you
 * Communicate about, and administer your participation in, special events,
   programmes, surveys, contests, prize draws and other offers or promotions
 * Enable you to post on our blogs and interact with UPS through social media
   and other third-party platforms which you use (such as instant messaging and
   communication platforms)
 * Send information to your contacts if you ask us to do so
 * Process claims we receive in connection with our services
 * Operate, evaluate and improve our business (including developing new products
   and services; managing our communications; determining the effectiveness of
   our sales, marketing and advertising; analysing and enhancing our products,
   services, websites and apps; ensuring the security of our networks and
   information systems; performing accounting, auditing, invoicing,
   reconciliation and collection activities; and improving and maintaining the
   quality of our customer services)
 * Perform data analyses (including market and consumer search and analytics,
   trend analysis and profiling, financial analysis and anonymisation of
   personal information)
 * Protect against, identify and prevent fraud and other prohibited or illegal
   activity, claims and other liabilities
 * Comply with applicable legal requirements and our policies
 * Establish, exercise and defend legal claims
 * Monitor and report compliance issues

In addition, we use information collected online through cookies, web beacons
and other automated means for purposes such as (i) customising our users' visits
to our websites and apps, (ii) delivering content (including advertising)
tailored to our users' interests and the manner in which our users browse our
websites and apps, (iii) improving website functionality and user experience,
(iv) debugging, identifying, and repairing errors that impair the intended
functionality of our websites, (v) providing customer service and support, and
(vi) managing our business. We may supplement data we collect through automated
means with information about your location (such as your postcode) to provide
you with content that may be of interest to you. We also use this information to
help diagnose technical and service problems, administer our websites and apps,
identify users of our websites and apps, and gather demographic information
about our users. We use clickstream data to determine usage patterns and how we
may tailor our websites and apps to better meet the needs of our users. Our
websites and apps are not designed to respond to 'do not track' requests from
browsers.


INTEREST-BASED ADVERTISING

On our websites and apps, we may collect information about your online
activities for use in providing you with advertising about products and services
tailored to your individual interests. This section of our Privacy Notice
provides details and explains how to exercise your choices.

You may see certain ads on other websites because we participate in advertising
networks. Ad networks allow us to target our messaging to users through
demographic, interest-based and contextual means. These networks track your
online activities over time by collecting information through automated means,
including through the use of cookies, web server logs and web beacons. The
networks use this information to show you advertisements that may be tailored to
your individual interests. The information that our ad networks may collect
includes information about your visits to websites that participate in the
relevant advertising networks, such as the pages or advertisements you view and
the actions you take on the websites. This data collection takes place both on
our websites and on third-party websites that participate in the ad networks.
This process also helps us track the effectiveness of our marketing efforts. To
learn how to opt out of this ad network interest-based advertising, select here.


INFORMATION WE SHARE

We do not sell or otherwise share personal information about you, except as
described in this Privacy Notice. To perform our collection and delivery
services, we share shipping information with third parties such as shippers,
consignees, third-party payers and recipients. We also share personal
information with third parties who perform services on our behalf based on our
instructions, including third-party software providers that support our
web-based chats. These third parties are not authorised by us to use or disclose
the information except as necessary to perform services on our behalf or comply
with legal requirements.

We also may share the personal information we obtain with our affiliates,
franchisees, resellers and joint marketing partners. These entities, which
collectively are referred to here as the ‘UPS Business Partners’, may use the
information for the purposes described in this Privacy Notice. We may share
physical location data with our UPS Business Partners and other third parties
to, for example, enhance location-based services and develop accurate and
up-to-date maps. In addition, except as described below, unless you object, we
may share other personal information with third parties who are not UPS Business
Partners for those parties' own purposes, such as to offer products or services
that may interest you.

Information collected through third-party apps, tools, widgets and plug-ins
(such as information obtained through third-party login services or relating to
your use of a Facebook ‘Like’ button) is collected directly by the providers of
these features. This information is subject to the privacy policies of the
providers of the features, and UPS is not responsible for those providers'
information practices.

Many of our customers outsource all or a part of their supply chains to us.
Through our forwarding and logistics business units, we manage these supply
chains, focusing on supply chain optimisation, freight forwarding and
international trade and brokerage services for our customers worldwide
(including a broad range of transportation solutions such as air, ocean and
ground freight). We also provide information technology systems and distribution
facilities adapted to the unique supply chains of specific industries such as
healthcare, technology and consumer/retail businesses. In the course of
providing forwarding and logistics services, we may obtain, use and disclose
personal information about our customers' customers. In these circumstances, we
process the information based on the agreement with our customer.

We also may disclose information about you (i) if we are required to do so by
law, regulation or legal process (such as a court order or subpoena), (ii) in
response to requests by government agencies, such as law enforcement
authorities, or (iii) when we believe that disclosure is necessary or
appropriate to prevent physical harm or financial loss or in connection with an
investigation of suspected or actual illegal activity. We reserve the right to
transfer any information we have about you in the event we sell or transfer all
or a portion of our business or assets (including in the event of a
reorganisation, dissolution or liquidation).


ACCESS, DELETION AND CORRECTION

Subject to applicable law, (i) you may obtain a copy of certain personal
information we maintain about you or update or correct inaccuracies in that
information through your ups.com account on UPS.com, (ii) you may request that
we delete personal information that we have collected about you, or (iii) you
may have the right to obtain access to personal information we maintain about
you by contacting us as indicated in the "How To Contact Us" section of this
Privacy Notice. To help protect your privacy and maintain security, we will take
steps to verify your identity and/or may ask you to provide other details before
granting you access to the information. In addition, if you believe that
personal information we maintain about you is inaccurate, subject to applicable
law, you may have the right to request that we correct or amend the information
by contacting us as indicated below.


DATA TRANSFERS

We may transfer the personal information we collect about you to countries other
than the country in which the information originally was collected. Those
countries may not have the same data protection laws as the country in which you
initially provided the information.

When we transfer your personal information to other countries, we will protect
that information as described in this Privacy Notice and in accordance with
applicable law. We use contractual protections for the transfer of personal
information among various jurisdictions (including, for example, the European
Commission's standard contractual clauses).


CHILDREN'S PRIVACY

We do not knowingly collect personal information through our websites or apps
from persons under the age of 13.  If you believe that anyone under age 13 has
provided personal information to us, please contact us as indicated in the ‘How
to Contact Us’ section of this Privacy Notice and we will work to delete it.


HOW WE PROTECT PERSONAL INFORMATION

We maintain administrative, technical and physical safeguards designed to
protect the personal information you provide against accidental, unlawful or
unauthorised destruction, loss, alteration, access, disclosure or use. Although
we take steps to limit access to our facilities and vehicles to authorised
individuals, information that is located on the outside of a parcel or letter
may be visible to others.


UPDATES TO OUR PRIVACY NOTICE

This Privacy Notice may be updated periodically and without prior notice to you
to reflect changes in our personal information practices. We will post a
prominent notice on our websites to notify you of any significant changes to our
Privacy Notice and indicate at the top of the notice when it was most recently
updated.


HOW TO CONTACT US

If you have any questions or comments about this Privacy Notice, or if you would
like us to update information we have about you or your preferences, please
contact us by email using the Email Application.

You also may write to us at:

UPS Corporate Headquarters
Attention: Global Privacy Manager
55 Glenlake Parkway, NE
Atlanta, GA 30328
United States

If you are located in Europe, please write to:

UPS Europe SA
Attention: Data Protection Officer
Ave Ariane 5
Brussels, B-1200
Belgium

In addition, if you reside in the European Economic Area, you may identify the
relevant data controller for your personal information in accordance with the
section ‘Relevant Data Controller’ in the EEA Addendum.


UPS: PRIVACY NOTICE – EEA ADDENDUM

If you are a resident of the European Economic Area ('EEA'), the following
additional EEA-specific provisions apply to our processing of your personal
information. For EEA residents, the provisions of this EEA Addendum prevail over
conflicting provisions in the Privacy Notice.

Relevant Data Controller
In addition to United Parcel Service, Inc., our subsidiaries and affiliates
located in the EEA collect personal information.

The relevant data controller for your personal information is the UPS entity
listed for the country you reside in according to the following list:

UPS Data Controllers

Information We Obtain
We process names, email addresses and telephone numbers of others to whom we are
asked to send information on the assumption that the person who provided the
information obtained it in accordance with applicable law. If this assumption is
incorrect, please do not ask us to send information to third parties on your
behalf.

We may need certain of your information in order to provide services, such as
street addresses to deliver parcels, or to use our website or our apps, such as
your IP address. In addition, we may be required by law to collect certain
information, such as whether a parcel contains hazardous materials. Where such
information is so required, we may be unable to provide you with our services
unless you provide us with this information.

In accordance with applicable law, we may obtain your consent separately before
collecting information by automated means using cookies or similar devices. To
learn more about the cookies and similar devices we use, please see our Cookies
Policy.

How We Use the Information We Obtain
The legal bases for which we collect, use, transfer or disclose your personal
information include (i) the performance of the contract we have with you, (ii)
marketing, improvement of our services and other legitimate business interests,
(iii) compliance with a legal obligation and (iv) the protection of your and
others’ vital interests. The corresponding purposes for which we process your
personal information are systematically included in the 'How We Use the
Information We Obtain' section in the Privacy Notice above.

We may process your personal information based on your consent, where required
by law. If we request your consent, we will inform you of the intended purposes
for which your information will be processed. Please note that if you choose to
withdraw your consent, you may not be able to participate in or benefit from our
programs, services and initiatives for which you provided consent. We also may
use the information we obtain about you in other ways for which we provide
specific notice at the time of collection.

Data Retention
Your personal information will not be stored for longer than necessary for the
purposes for which they were collected or as required under applicable retention
policies and/or in accordance with applicable law. Our retention policies
reflect local statute of limitation periods and national statutory obligations
of UPS.

International Data Transfers
If you are a resident of the European Economic Area ("EEA"), we may transfer
your personal information to countries that have not been found by the European
Commission to provide adequate protection, including the United States. For any
such transfers, UPS takes necessary contractual measures to ensure that your
personal information receives an adequate level of protection (including, for
example, standard contractual clauses). Due to the global nature of UPS
operations, we may also disclose your personal information to other entities of
the UPS group to fulfil the purposes described in this Privacy Notice. We have
established a UPS group-wide Privacy Code for Customers to protect the transfers
of personal information of our customers, suppliers, and business partners
outside the EEA as required under applicable data protection laws (the "Privacy
Code"). This Privacy Code was submitted for approval to competent European
supervisory authorities and complies with the requirements of Regulation (EU)
2016/679 of the European Parliament and of the Council of 27 April 2016 on the
protection of natural persons with regard to the processing of personal data on
the free movement of such data ("GDPR") on binding corporate rules used as
appropriate transfer safeguards. This Privacy Code contains legally binding and
enforceable internal policies that apply to all UPS group entities and explains
how we protect the personal information of customers, suppliers, and business
partners that we process and transfer in the context of our business activities.
You can access a summary of our Privacy Code, the list of definitions of our
Privacy Code, how to exercise your rights under the Privacy Code and how we
process and transfer personal data outside the EEA here. Please note that the
Privacy Code does not affect the rights established by the GDPR and only
provides supplemental rights and remedies to our customers, suppliers, and
business partners.

For further information about UPS's international data transfer practices, and
to consult contractual measures or our Privacy Code, please contact us using the
contact details in the "How to Contact Us" section above.

Your Personal Information Rights
In addition to the right to access and correction, as specified above (under
'Access and Correction' in the main body of this Notice), you have (i) the right
to request the transmission of the personal information you have provided to us
to you or another company, (ii) the right to object to any uses or disclosures
of your personal information, (iii) the right to withdraw your consent in
relation to our processing of your personal information based on your consent,
(iv) the right to request deletion of your personal information and (iv) the
right to request that we restrict processing of your personal information.

You may exercise these rights free of charge unless the request is unfounded,
excessive or otherwise unreasonable, for instance, because it is repetitive. In
some situations, we may refuse to act or may impose limitations on your rights,
as permitted by law. Before UPS is able to provide you with any information or
correct any inaccuracies, we may ask you to verify your identity and/or provide
other details to help us respond to your request. For the exercise of your
rights, please contact us using the contact information provided above in the
'How to Contact Us' section. In all cases, you have a right to file a complaint
with a Data Protection Authority.




YOUR OPTIONS

We offer you certain choices about how we communicate with you and what
information we collect from you. You may choose not to receive marketing email
communications from us by clicking on the unsubscribe link in our marketing
emails, selecting the Email Unsubscribe link below, adjusting your email
preferences in your ups.com profile or contacting us as specified in the ‘How to
Contact Us’ section below. You also may ask us not to send you other marketing
communications by contacting us as specified in the 'How to Contact Us' section
below, and we will honour your request. Consistent with the choices available in
the ‘Information We Share’ section, you may withdraw your consent or object to
certain information sharing by selecting the Privacy Preferences Centre link
below or by contacting us as indicated below. In addition, as required by law,
you may object at any time on legitimate grounds and free of charge to the
processing of your personal information, and we will apply your preferences
going forward.

Email Unsubscribe

If you are a California resident, you may ask us to refrain from sharing your
personal information with certain of our affiliates and other third parties for
their marketing purposes. Please tell us your preference by contacting us as
specified below.

Privacy Preferences Centre

To learn more about how to opt out of ad network interest-based advertising,
please visit the consumer opt-out page at:

View the Self-Regulatory Principles for Online Behavioural Advertising

To opt-out of the collection of personal information by our social media,
advertising and analytics partners, you may visit Cookie Settings.

Cookie Settings
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