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MAIN NAVIGATION
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TRAVEL INFORMATION
PLAN YOUR JOURNEY
CURRENT
* Travel planner
* Current situation on the tracks
* Planned engineering work
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ON YOUR WAY
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POPULAR ROUTES
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ABOUT NS
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PRIVACY
Last modified: July 04, 2024 8:47 AM
We want to ensure that you have a pleasant journey, using the travel product
that suits you best. This may be a season ticket, or an e-ticket. In these
cases, we will need your personal data. Your privacy is very important to us, so
we will process your personal data with the utmost care.
--------------------------------------------------------------------------------
NS RESPECTS YOUR PRIVACY
They are your personal data, after all. Your privacy comes first for us in
everything we do:
* Transparent
We will explain clearly how we collect your data and what purposes we use
them for.
* Safe with NS
We secure your data properly and only use them for our services> We will not
share your data with third parties for marketing purposes, unless we have
received your explicit permission.
* Choice and control
You decide whether we can use your data for additional NS services. You can
modify or delete your data for these services.
* Innovative and open
We will always try to find new ways to enhance your privacy and we are open
to any suggestions or questions.
Do you want to know exactly how we process your data? You can read all about it
in our privacy statement.
The new privacy law, the General Data Protection Regulation (GDPR), gives you a
number of rights that make it easier for you to manage and protect your personal
data. For more information, please go to 'rights of data subject'.
* More about your rights as a data subject
ORDERING AND PAYMENT
* Purchasing and deactivating travel products
* International tickets
* Topping up and payment
* Claims and restitution
* Travelling with your debit card
* NS-Business Card and NS Go
TRAIN
* Using travel products
* Traveling with a functional disability
* Safety during your journey
* Emergencies
* WiFi in the train
STATION
* Safety in and around the station
* Staffing and use of free P+R facilities
* Station maintenance
* Working at the station
* Access rights
* Julia's
DOOR-TO-DOOR SERVICES
* Booking and using mobility services
* OV-fiets
* Bicycle Storage
* Paid parking
DIGITAL SERVICES
* Apps from NS and NS International
* Mijn NS, Mijn NS Zakelijk and Mijn NS International
* Cookie Policy
CONTACT AND SERVICE
* Customer contact and service
* Maintaining customer relationships
* Claims en restitution
* Your rights
MORE TOPICS
* Legal obligations
* Combating fraud and misuse
* Market research and scientific research
* Reports
* NS Security & Service Assistants
* Photography
MORE SUBJECTS (CONTINUATION)
* Privacy statement information management
* Innovation
* Travelling with your debit card or credit card
NS COMPLIES WITH THE FOLLOWING REGULATIONS
NS complies with all applicable regulations at all times, including the General
Data Protection Regulation, the General Data Protection Implementing Act, the
Police Data Act, the Telecommunications Act, and EU Passengers' Rights
Regulation 1371/2007.
QUESTIONS AND CONTACT
For questions about the protection of personal data, please go to this page or
send an e-mail to the Expertise centre.
We have a Data Protection Officer who ensures that all privacy rules and
regulations are complied with. You can contact the Data Protection Officer at
the following address:
NS Groep N.V.
mr. A. Nijhoff
PO Box 2812
3500 GV Utrecht
You can also send an e-mail to fg@ns.nl.
Please note: this e-mail address should only be used to contact the Data
Protection Officer. For questions intended for the NS Customer Service, please
use one of the channels mentioned in NS Customer Service.
ULTIMATE RESPONSIBILITY
This is the privacy statement of Nederlandse Spoorwegen ("NS" or "we) - NS Groep
N.V. and the companies on whose behalf NS Groep N.V. acts. The list of these
companies is available upon request from the Data Protection Official. This
privacy statement provides information about the personal data that we process
belonging to our (website) users, passengers, customers, and passers-by in the
NS stations.
Ultimate responsibility for the processing of personal data within NS
('Responsibility' in the sense of the General Data Protection Act) lies with NS
Groep N.V. the holding company of all NS business units, including NS Reizigers
and NS International.
CONTACT DETAILS:
NS Groep NV
Laan van Puntenburg 100
PO box 2812
3500 GV Utrecht
Registered in the Trade Register (Chamber of Commerce) under number 30124358.
CHANGES
This privacy statement is subject to change depending on developments that give
rise to change. In case of major changes, we will inform you by means of the NS
apps, our newsletter, or the website, for instance. This page will always
contain the most up-to-date privacy statement. The date of the most recent
change to the privacy statement is always specified.
STRAIGHT TO...
* Travel information
* NS Flex
* Business
* Customer Service
OUR PRODUCTS
* Tickets & Supplements
* Season tickets
* Door to door
* International train tickets
MORE NS
* About NS
* Careers (in Dutch)
* Contact
SOCIAL MEDIA
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* X (formerly Twitter)
* Instagram
* YouTube
* LinkedIn
* Disclaimer
* Privacy
COOKIES USED BY NS
You can adjust your cookie preferences below. Functional cookies are always
active to ensure that the website or app functions properly; for other types,
you can choose whether we can save cookies or not.
More information
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MANAGE CONSENT PREFERENCES
A FUNCTIONALLY GOOD AND SECURE WEBSITE OR APP
Always Active
Among other things, this lets us make sure that you:
* Can use the travel planner and get good travel advice.
* Can get a clear picture of current malfunctions and maintenance activities.
* Have the option to log in to your secure customer environment and access your
personal data and travel information.
* Have the option to purchase tickets and/or offers.
ANALYSING AND TESTING OUR WEBSITES AND APPS TO IMPROVE THEIR QUALITY AND
EFFECTIVENESS
Analysing and testing our websites and apps to improve their quality and
effectiveness
This lets us improve our online channels, for instance by:
* Collecting anonymous information to understand how you use our websites
and/or apps, for example what content works well and what does not, e.g.
through duration, scrolling behaviour and whether the content lets you make
choices or find relevant information.
* Collecting anonymous information to ensure we can test new functionalities or
designs and determine which provides the best user experience.
* Collecting anonymous information to ensure that all parts of our websites
work properly on all devices and browsers.
* Provide the possibility of giving feedback about our websites, apps, products
and content.
PERSONALISATION AND RELEVANT INFORMATION IN NS E-MAILS, WEBSITES AND/OR APPS
Personalisation and relevant information in NS e-mails, websites and/or apps
This ensures we can offer you relevant information in our e-mails, websites
and/or apps.
* We collect information about how you use our e-mails, websites and/or apps,
such as click behaviour and pages visited, combining it (if possible) with
your customer data in our customer systems.
* This information lets us tailor content and advertisements through our
e-mails, websites and/or apps better to your customer relationship,
preferences, profile and expectations.
PERSONALISATION AND RELEVANT INFORMATION IN THE NS WEBSITES AND/OR APPS AND
ELSEWHERE
Personalisation and relevant information in the NS websites and/or apps and
elsewhere
These cookies let us ensure that we can offer you relevant information both in
NS e-mails, websites and/or apps and elsewhere.
* We collect information about how you use our e-mails (and possibly other
e-mails ), websites and/or apps, such as click behaviour and pages visited,
combining this (if possible) with your customer data in our customer systems.
* This information lets us tailor content and advertisements through our
e-mails, websites (or those of a third party) and/or apps better to your
customer relationship, preferences, profile and expectations.
* We also use hash-encrypted e-mail addresses, customer lists, website or app
traffic – with your permission – in Meta's 'Custom Audiences' Snapchat
'Customer List Audience', LinkedIn 'Custom Audience', X 'Custom Audiences'
and Google's 'Customer match'. NS can for example show advertisements to
existing target groups comprising people who use technologies from Meta
(Facebook, Instagram) or Google. This includes banners and other
advertisements on NS.nl, NU.nl, Buienradar.nl, Facebook, Instagram, LinkedIn
and other media and social media.
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COOKIES USED BY NS
The online channels (such as web, app and e-mail ) of NS Groep N.V. use cookies
and similar techniques (from third parties). NS uses functional, analytical and
personalisation cookies to optimise your user and customer experiences. We ask
you for permission to use personalisation cookies. Clicking 'Reject' will leave
the personalisation cookies disabled. Clicking 'Accept' shows you accept the NS
cookie policy.
We use cookies for personalisation both in NS's online channels and elsewhere.
You can withdraw your consent at any time. More information can be found
atns.nl/en/privacy/cookie-policy
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