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GLOBAL PRIVACY NOTICE

Home / Global Privacy Notice

This Global Privacy Notice was modified in June, 2022 to update our process for
individuals who have the right to submit Privacy Rights Requests


SCOPE OF GLOBAL PRIVACY NOTICE

C.H. Robinson Worldwide, Inc., and its affiliates and subsidiaries
(collectively, "C.H. Robinson") respect your privacy.

Click here to learn more

C.H. Robinson Worldwide, Inc., and its affiliates and subsidiaries
(collectively, "C.H. Robinson") respect your privacy.

This Global Privacy Notice explains how we, the C.H. Robinson group, process
personal information obtained via our websites, application software and mobile
apps.

This notice is global in nature and describes our data protection practices in
relation to personal information collected through our websites, through
application software and mobile apps.

References to "website" include CHROBINSON.COM, MYTMC.COM, FREIGHTQUOTE.COM,
NAVISPHERE.COM, NAVISPHERECARRIER.COM, CHROBINSON.COM/EN-US/CAREERS,
CHROBINSON.COM/EN-UK/CAREERS, and any other website produced, managed, and
maintained by C.H. Robinson.

References to “mobile apps” include Navisphere® Carrier Mobile Application,
Navisphere Driver Mobile Application, Navisphere Customer Mobile Application and
any other mobile application produced, managed, and maintained by C.H. Robinson.

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INFORMATION WE COLLECT

We process information about you that you have provided either directly (for
example where you have submitted information to us on our websites) or
indirectly (for example from publicly available sources, trade associations or
from the cookie technology we use on our websites).

Click here to learn more

C.H. Robinson collects information about you from various sources striving to
only collect the minimum amount of personal information necessary to achieve the
purpose of collection. For example, we may have a direct relationship with you,
and you may choose to provide personal information to us in connection with that
relationship. You may choose to submit information to us, for example, on our
websites, in connection with the use of our products, services, or application
software, when you participate in an offer or promotion, when you respond to a
survey, request white papers, or in connection with an actual or potential
business relationship with us. We also may obtain information about you from
companies that use our products or services, publicly available information
systems, consumer reporting agencies, agents and trade associations, and
commercial information services. We also collect information from you when you
browse our websites using cookie technology. (See Cookie Statement).

The types of information we may obtain are:

Users of Website

 * Users of Website
 * Operating system data
 * Weblog data
 * URL Clickstream and path through our website
 * Name and version of your browser
 * Mobile device unique identifier
 * IP Address
 * Website visit statistics



Customers/Shippers

 * Business contact information (such as job title, department and name of
   organization)
 * Contact information (such as name, postal and/or e-mail address, and phone or
   fax number, country)
 * Third party contact information that support business processes completed on
   your behalf (such as consignee or transferee)
 * Information pertaining to shipments and delivery (such as origin and
   destination locations)
 * Business Financial information (such as financial account information used
   for payment purposes including facilitation of payments such as credit cards)
 * Usernames and passwords used to access C.H. Robinson resources (such as
   account registration information to Navisphere Online)
 * IP Address, device ID and statistical information (such as throughput based
   on use of online tools such as Navisphere Online)
 * Survey responses
 * Social Media identifier(s) (only when you contribute content on our platform)



Carriers/Drivers

 * Business contact information (such as name, postal and/or e-mail address, and
   phone or fax number, country)
 * Personal contact information (such as a phone number that is associated with
   a load via the Navisphere Driver app)
 * Financial information (such as financial account information used for payment
   and credit purposes)
 * Government Identification (such as driver’s license or passport)
 * Usernames and passwords used to access C.H. Robinson resources (such as
   account registration information to our Carrier or Driver Apps)
 * Survey responses
 * Social Media identifier(s) (when you contribute to content on our platform)
 * Geo-location data (such as location data processed via the Navisphere Driver
   app, and/or information received via in vehicle devices, and through third
   party providers of location services)
 * IP Address, device ID (when using our Carrier or Driver Apps)



Applicants/Potential Employees, Contractors, and/or Contingent Workers

 * Information necessary to identify potential candidates for employment such
   as;
    * Professional social media public profile data on professional sites (e.g.
      LinkedIn).
    * Browsing data from our Careers site (including IP address, website
      statistics, browsing preferences, clickstream data, etc.)
    * Contact information
    * Employment application data
    * Previous employment, education, and industry certifications

 * Information necessary to make employment decisions and onboard new candidates
   for employment such as;
    * Information required by federal, state, or country laws to enable
      compliance with jurisdictional requirements such as diversity information,
      citizenship, etc.
    * Results of medical evaluations (only where required by law or where
      necessary for the job role in question)
    * Results of background checks
    * Candidate survey feedback

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HOW WE USE THE INFORMATION WE COLLECT

We use your personal information for a variety of purposes, but in particular
to: provide our products and services, handle your job application, market to
you (in accordance with your privacy preferences) and, when you’re using our
websites and mobile apps, to keep a record of the pages you have visited so that
we can promote more relevant products and services to you. We also make sure
that we have a lawful legal basis to use your personal information.

Click here to learn more

We may use the information we obtain about you to:

Users of our Website
 * keep a record of the pages on our website that you have interacted with so
   that we can better understand your interests and therefore promote more
   relevant products and services to you;
 * understand and improve the effectiveness of, and troubleshoot our websites’
   and mobile apps’ content, functionality and usability;
 * enforce our websites' and mobile apps’ terms of use; and;
 * provide information you request, such as white papers.


Customers/Shippers
 * provide information (such as white papers, for example), products, and
   services you request;
 * provide effective customer service and facilitate payments for services;
 * contact you with special offers and other information we believe will be of
   interest to you (in accordance with any privacy preferences you have
   expressed to us);
 * contact you with information and notices related to your use of our products
   and services, including our websites;
 * utilize remarketing campaigns using online behavioral advertising techniques;
 * invite you to participate in surveys and provide feedback to us (in
   accordance with any privacy preferences you have expressed to us);
 * improve our products and services and develop new products and services;
 * optimize our business operations (for example, to help us understand best
   routes so that we can deliver a more effective service);
 * improve our marketing and promotional efforts (for example, by using
   technology and social media to help understand whether a particular company
   may be considering making a transportation decision);
 * understand and improve the effectiveness of, and troubleshoot our application
   software, websites’ and mobile apps’ content, functionality and usability;
   and enforce any commercial agreement.
 * provide services that require regulatory oversight (such as customs
   procedures)


Carriers/Drivers
 * provide information, products, and services you request;
 * provide effective customer service and facilitate payments or provide credit
   for services;
 * communicate and coordinate shipment status information such as location and
   estimated time of arrival;
 * comply with the security requirements of our customers (verification
   procedures to access facilities);
 * provide insights into shipment characteristics, strategies and allocation of
   transportation assets;
 * utilize remarketing campaigns using online behavioral advertising techniques
 * contact you with special offers and other information we believe will be of
   interest to you (in accordance with any privacy preferences you have
   expressed to us);
 * contact you with information and notices related to your use of our products
   and services, including our websites;
 * invite you to participate in surveys and provide feedback to us (in
   accordance with any privacy preferences you have expressed to us);
 * improve our products and services and develop new products and services;
 * optimize our business operations (for example, to help us understand best
   routes so that we can deliver a more effective service);
 * understand and improve the effectiveness of, and troubleshoot our application
   software, websites’ and mobile apps’ content, functionality and usability;
   and enforce any commercial agreement.


Applicants/Potential Employees, Contractors, and/or Contingent Workers
 * assess suitability for employment and contact you regarding possible
   employment;
 * process your application and eligibility for employment; including but not
   limited to denied party screening, background checks, reference and
   educational verification etc.
 * to keep you up-dated about future roles that we think you may be interested
   in.
 * improve our talent acquisition process
 * drive diversity, equity, and inclusion initiatives


All audiences
 * promote compliance with applicable legal requirements, industry standards,
   and corporate policies;
 * promote security to protect against and prevent fraud, claims, and other
   liabilities and to manage corporate risk exposure; and
 * any other purpose about which we provide notice at the time of collection.


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LEGAL BASIS FOR PROCESSING

C.H. Robinson will only processes personal information where we have an
appropriate lawful basis.

Click here to learn more

For example when:

 * we have your consent; or
 * the processing is necessary for our legitimate interests, for example to
   ensure that our products and services are properly provided, to ensure the
   security and performance of our network, to promote our products and
   services; or
 * we need to comply with legal, contractual, and regulatory requirements.
   

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INFORMATION WE SHARE

We don't share personal information in unexpected or unlawful ways.

Click here to learn more

We may share the personal information we collect with:
 * regulators, governments and authorized law enforcement agencies (when
   required or compelled through legal mechanisms);
 * to other third parties when allowed or required by law (for example to
   prevent or investigate a possible crime, such as fraud or identity theft);
 * third parties to perform activities that you request;
 * courts, tribunals, arbitrators or other judicial committees;
 * our professional advisors and auditors;
   a successor or potential successor organization if, for example, we transfer
   the ownership or operation of one of our websites to another organization or
   if we merge with another organization.


We sometimes appoint third party vendors to perform tasks on our behalf and
under our instruction. In particular, we use cloud providers that host and
perform services on our behalf. These third-party vendors are not allowed to use
your personal information for their own purposes, and they are bound to protect
your personal information in a manner consistent with our own policies and
practices, and relevant legislation.

You may choose to use certain features on our websites for which we work with
other entities. These features, which may include social networking and
geographic location tools, are operated by third parties that are not affiliated
with C.H. Robinson. We share information gathered from third party cookies with
the providers of the technology such as; YouTube, Facebook, Twitter, and
LinkedIn. These third parties may use personal information in accordance with
their own privacy policies. We strongly suggest you review the third parties'
privacy policies if you use the relevant features.

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DATA TRANSFERS

We transfer your personal information outside of your home country to countries
which may not offer an equivalent level of protection for personal information
to the laws of your home country. For example, to the United States. When we do
this, we take steps that the law requires to make sure that your personal
information is properly protected.

Click here to learn more

C.H. Robinson transfers to and stores data in the United States, as such we take
appropriate measures as required by law. These measures include the inclusion of
data transfer agreements and standard contractual clauses in our contracts, as
well as implementing security safeguards to protect your information.

To obtain more information about the safeguards we have put in place, please
contact us using the information below, or see the Data Protection section of
this notice.

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COOKIE STATEMENT

C.H. Robinson uses cookies, pixel tags, and other technologies (“Cookies”) to
automatically collect information about your interactions, such as browser type,
pages viewed, links clicked, and other actions you take in connection with our
websites, online ads, and email.

Click here to learn more

What are Cookies?



Cookies are small pieces of data (alpha-numerical files) which are downloaded to
your device when you visit a website to collect information about your use of
the website. Cookies are sent back to the originating website on each subsequent
visit, or to another website that recognizes that cookie. Cookies are useful
because they allow our websites to remember information about you to make it
easier for you to use our websites. Other tracking technologies may use unique
identifiers to track and facilitate your use of our websites.

You can find more information about Cookies and at www.allaboutcookies.org and
www.youronlinechoices.eu.

Why do we use Cookies?

We use Cookies for a variety of purposes, including to facilitate navigation, to
display information more effectively, to personalize your experience, to
understand how our websites are used, to market our products and services, to
measure the success of our marketing campaigns, and for security purposes.

What Cookies do we use and how long will they stay on your device?

We categorize our cookies into four types: Necessary, Preferences, Statistics,
and Marketing.

Cookie Type Explanation Choice Required Cookies These cookies are required to
enable core site functionality. Must enable required cookies Functional Cookies
These cookies allow us to analyze site usage so we can measure and improve
performance Accept or Decline Advertising Cookies These cookies are used by
advertising companies to serve ads that are relevant to your interests Accept or
Decline

How to change your preferences so that Cookies are not set on your device

You may receive a cookie consent pop up window when browsing our sites. If you
do, you will have a choice to accept all cookies, decline all cookies, or learn
more about the cookies we use on our sites. You may be provided the ability to
accept or decline certain types of cookies based on your preferences.
Additionally, most devices allow you to block Cookies by adjusting the settings
on your browser.

However, if you use your browser settings to block all Cookies (including
Functional Cookies, such as those allowing you to log-in) you may not be able to
access all or parts of our websites or our websites may not function as
effectively.

For further information about how to block Cookies, please refer to your browser
'help' section or see www.allaboutcookies.org.

Are third party cookies used?

Yes, C.H. Robinson uses remarketing and retargeting to advertise online. When
you visit or interact with our site, we or our authorized service providers may
use third party cookies to show advertisements on websites across the Internet.
Third parties, including, but not limited to, Google Analytics, and Adobe
Analytics use cookies to serve ads based on someone’s past visits to any of our
websites. You may opt out third party vendor’s use of cookies by visiting
Network Advertising Initiative opt-out page and you can opt-out by visiting
Google Analytics Opt-out Browser Add-on and Adobe Your Privacy Choices.

Some web browsers may transmit “do not track” signals to websites with which the
browser communicates. Because of differences in how web browsers incorporate and
activate this feature, it is not always clear whether users intend for these
signals to be transmitted, or whether they even are aware of them. C.H. Robinson
does not currently take action in response to these signals.

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DATA PROTECTION

Protection of the information you entrust to us is our priority.

Click here to learn more

To help protect the information we collect, store and process, including your
personally identifiable information, we maintain administrative, technical and
physical safeguards designed to secure this information against accidental,
unlawful or unauthorized destruction, loss, alteration, access, disclosure, or
other forms of unauthorized or unlawful processing commensurate with the risks
posed by the particular type of processing, the nature of the personal data and
in accordance with applicable law and applicable guidelines.

Additionally, we take steps to ensure that the personal information we collect
is accurate and up to date. We retain information as long as it is necessary and
relevant for our operations and in alignment the purpose of collection,
applicable laws, and internal policies. We update and test our security
technology on an ongoing basis. We restrict access to your personal data and
train our employees about the importance of confidentiality and maintaining the
privacy and security of the information we manage.

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YOUR RIGHTS AND CHOICES

We want to make sure that you feel in control of your personal information and,
in particular, to know how you can change your mind if you don’t want to receive
our marketing emails anymore.

Click here to learn more

We will offer you certain choices about what personal information we collect
from you, how we use that information, and how we communicate with you.

We typically offer you an opportunity to choose whether you want to receive
certain communications from us, generally by offering an "opt-in" or an
"opt-out" option, depending on applicable law, when you first provide contact
information through one of our websites, software applications, and/or mobile
apps. In addition, we will include an "unsubscribe" link in each electronic
newsletter or promotional e-mail we send you, so that you can inform us if you
do not wish to receive such communications from us in the future.

Subject to applicable law, you may have the right to:
 * request access to and receive information about the personal information we
   maintain about you;
 * update and correct inaccuracies in your personal information; and
 * stop automated decision making; and
 * request the deletion of your personal information


We will promptly respond to such requests and may ask you for additional
information to verify your identity in order to appropriately respond. In most
cases, we will provide access and correct or delete any inaccurate information
you discover. In some cases, however, we may limit or deny your request if we
have a lawful justification. If you would like to exercise any of these rights
about your personal information that we hold, you may either:

 * Submit a rights request using the following link: Your Privacy Rights; or
 * Contact us as specified in the How to Contact Us section below

Please note that there are some instances where we must process your personal
information in order to deliver our services. For example, when accepting the
terms of use/end user license agreement for our mobile application software, we
must collect data from your mobile device in order for software to work
properly.

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THE GENERAL DATA PROTECTION REGULATION ("GDPR")

The GDPR requires us to tell individuals some extra information about how we
process their personal information.

Click here to learn more

We take steps to ensure that the personal information we process about you is
retained for only as long as it is necessary for the purpose for which it was
collected. After this period, it will be deleted or in some cases anonymized.

For more information about the retention periods, we apply to personal data
please contact us at privacy@chrobinson.com.

You have certain rights in relation to your personal information. These include:
the right to object to the processing of your information for certain purposes,
the right to access your personal information, and the ability to erase,
restrict or receive a machine-readable copy of your personal information. We
will handle any request to exercise your rights in accordance with applicable
law and any relevant legal exemptions. To exercise your rights under the GDPR,
you may either:

 * Submit a rights request using the following link: Your Privacy Rights; or
 * Contact us as specified in the How to Contact Us section below

You may also have the right to complain to a data protection authority if you
think we have processed your personal information unlawfully. If you have such
concerns, please contact us in the first instance (using the contact details
specified in the How to Contact Us section below) so that we can investigate,
and hopefully resolve, your concerns.

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CALIFORNIA RESIDENTS

If you are a California resident, this section applies to you.

Click here to learn more

California law requires that we provide transparency about personal information
we “sell,” which broadly means scenarios in which C.H. Robinson has shared
personal information with third parties in exchange for valuable consideration.
C.H. Robinson does not sell personal information; however, we allow California
residents to opt out of future sales of their personal information by submitting
a “Do Not Sell or Share My Personal Information” request. If you would like to
use an authorized agent to exercise your rights, we may request evidence that
you have provided such agent with power of attorney or that the agent otherwise
has valid written authority to submit requests on your behalf. We will not
discriminate against you if you exercise your rights under the law.

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USE OF OUR WEBSITES BY CHILDREN UNDER THE AGE OF 16

Our websites are not intended for children under the age of 16.

Click here to learn more

We are proud of our websites and we strive to ensure that they do not offend
people of any age. However, unless otherwise noted on a particular site, our
websites are not intended for children under the age of 16 years without the
permission of a parent or guardian. If you believe that a child has submitted
personal information on or through our websites without the consent and
supervision of a parent or guardian, please contact us using the information
provided below so that we can take appropriate action.

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UPDATES TO OUR GLOBAL PRIVACY NOTICE

This Notice describes C.H. Robinson's current data protection policies and
practices. We reserve the right to update it periodically. When we do, we will
indicate at the top of the notice when it was most recently updated and why the
changes were made.


HOW TO CONTACT US

If you have any questions or comments about this notice, or if you would like us
to update information we have about you or your preferences, you may contact us
using the information below.

Global Data Privacy Director
C.H. Robinson Worldwide, Inc.
14701 Charlson Road, Suite 1200
Eden Prairie, MN 55347 United States
Phone: 952-683-3399



Review the C.H. Robinson Ocean Transportation Terms and Conditions

Review the C.H. Robinson Customs Brokerage & Global Forwarding Services Terms
and Conditions

Review the C.H. Robinson CTPAT Commitment Statement

Review the C.H. Robinson Domestic Air Shipment Terms and Conditions

Review the C.H. Robinson Global Air Shipment Terms and Conditions

Review the C.H. Robinson Air Quote Terms and Conditions

Review the C.H. Robinson Ocean Quote Terms and Conditions

Review the C.H. Robinson Australia Trading Terms and Conditions

Review the C.H. Robinson New Zealand Trading Terms and Conditions

 

Review the C.H. Robinson Canada Standard Freight Forwarding Terms and Conditions

Review the C.H. Robinson Canada Conditions commerciales standards pour le
transit de C.H. Robinson Mondial Canada, Ltée

Review the C.H. Robinson Canada Warehouse Trading Terms and Conditions

Review the C.H. Robinson Canada Customs Brokerage Terms and Conditions

Review the C.H. Robinson Canada Conditions commerciales standards pour le
courtage en douane de C.H. Robinson Mondial Canada, Ltée

 

Review the C.H. Robinson Term and Conditions Mexico 2022

Reivew the C.H. Robinson Terminos y Condiciones de los Servicios en Mexicon 2022

 

Review the C.H. Robinson EU Global Forwarding Terms and Conditions 

Review the C.H. Robinson EU Global Forwarding Terms and Conditions - Romanian

Review the C.H. Robinson EU Global Forwarding Terms and Conditions - Spanish

Review the C.H. Robinson EU Global Forwarding Terms and Conditions - French

Review the C.H. Robinson EU Global Forwarding Terms and Conditions - Italian

Review the C.H. Robinson EU Global Forwarding Terms and Conditions - German

Review the C.H. Robinson EU Global Forwarding Terms and Conditions - Polish

Review the C.H. ROBINSON INTERNATIONAL SPAIN S.A.U. Terms and Conditions

Review the C.H. ROBINSON INTERNATIONAL SPAIN S.A.U. Terms and Conditions -
Spanish

Review the C.H. Robinson Términos y Condiciones de Transporte Courier y Camión
Europa

Review the C.H. Robinson Colombia Contrato de Agenciamiento de Carga
Internacional – Spanish





14701 Charlson Road
Eden Prairie, MN 55347-5076


Contact global headquarters


FEATURED LINKS

 * Find an Office
 * Carrier Payment Services
 * Careers
 * Pay your invoice online
 * The C.H. Robinson blog

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Site Map | Global Privacy Notice | Your Privacy Rights | Terms of Use |
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© 1996-2022 C.H. Robinson Worldwide, Inc. All Rights Reserved.




Diese Website verwendet Cookies und ähnliche Technologien für den
Websitebetrieb, Analysen und Werbezwecke Dritter, wie in unserem
beschrieben. Global Data Privacy Notice. Sie können unserer Nutzung dieser
Technologien zustimmen, nicht wesentliche Technologien ablehnen oder Ihre
Präferenzen weiter verwalten.
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