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Submitted URL: http://forethought.ai/
Effective URL: https://forethought.ai/
Submission: On November 17 via manual from US — Scanned from DE
Effective URL: https://forethought.ai/
Submission: On November 17 via manual from US — Scanned from DE
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Skip to main content Main navigation * Platform SolveResolve simple questions instantly AnalyzeGain actionable insights TriagePredict, prioritize, and route IntegrationsConnect your support platforms AssistAccess all knowledge instantly SecurityProtect customer data * Industries Education SaaS Financial services Travel Retail & e-commerce Insurance * Resources CustomersRead our success stories PressSee what’s new * Company CareersJoin our team PartnersBuild better experiences * Contact * View demo TRANSFORM CUSTOMER SERVICE WITH HUMAN-CENTERED AI. Resolve common cases instantly, predict and prioritize tickets, and assist support agents with relevant knowledge—all from one AI-powered platform. View demo -------------------------------------------------------------------------------- FORETHOUGHT GOES BEYOND AN AI CHATBOT. Our AI platform transcends conversational AI to meet customers where they are and help them in the way that works for them. 90%+ accuracy in ticket resolution 20%+ increase in agent efficiency 100+ languages supported TRANSFORM THE ENTIRE CUSTOMER SERVICE LIFECYCLE ON ONE PLATFORM. Our platform Solve Triage Assist Analyze SOLVE Use your data and past cases to resolve common, repetitive tickets fast—so agents can focus on more complicated issues. Benefits * Lower wait times * Increase self-service * Reduce backlog Solve TRIAGE If the answer can’t be found, finding the right agent is the next best thing. Our AI analyzes sentiment to accurately predict, tag, and direct cases. Benefits * Reduce first response times * Lower time to close Triage ASSIST Empower your agents with all the tools they need to resolve tickets fast—including relevant articles, past cases, and more. Benefits * Accelerate agent replies * Increase shared knowledge Assist ANALYZE See the impact of our AI platform with real-time analytics that help you monitor ROI and performance and identify gaps—all in a customizable dashboard. Benefits * Measure ROI instantly * Track performance in real time Analyze FORETHOUGHT AI HAS THE POWER TO TRANSFORM CUSTOMER SERVICE ACROSS ANY INDUSTRY. From education to financial services, retail to SaaS, we empower your service teams and your customers with true AI that goes beyond a chatbot. Who we serve Education Facilitate better learning experiences and environments with AI-powered customer service. Financial services Empower your service agents with relevant and accurate collective knowledge as soon as they open a new case. Retail & e-commerce Delight your customers and empower them to self-serve with an AI platform that can interpret their needs. AS FEATURED IN slide 3 of 4 “DESIGNED AS A PLUG-IN ENTERPRISE SOLUTION THAT CAN BE INSTALLED IN TWO DAYS AND IMPROVE CUSTOMER SUPPORT TIME-TO-RESOLUTION BY UP TO 30 PERCENT, [FORETHOUGHT] GAINED WIDESPREAD ATTENTION AS IT PROPELLED FORETHOUGHT TO VICTORY AT THE 2018 TECHCRUNCH DISRUPT BATTLEFIELD.” 4 Ways Artificial Intelligence Is Shaping the Future for Businesses Big And Small “WHAT HAS MADE FORETHOUGHT RESONATE WITH CUSTOMERS IS SOFTWARE THAT PLUGS INTO A COMPANY’S SALES AND CUSTOMER SERVICE SOFTWARE TO LEARN HOW PAST ISSUES WERE RESOLVED AND BETTER PREDICT WHAT AN INDIVIDUAL TICKET MIGHT BE ABOUT.” This Startup Raised $17 Million From Investors Like Ashton Kutcher And Diddy To Take On Customer Service With AI “WITH FORETHOUGHT, TIME-TO-RESOLUTION CAN BE DRASTICALLY REDUCED, LEADING TO BETTER EMPLOYEE PRODUCTIVITY AND CUSTOMER RETENTION — RESULTING IN IMPROVED REVENUE.” How Forethought is Creating the A.I.-Powered Solutions for the Modern Workflow “WHEN A TICKET IS COMING IN, IT CAN PREDICT WHETHER IT’S A HIGH-PRIORITY OR LOW-PRIORITY TICKET AND WHICH AGENT IS BEST QUALIFIED TO HANDLE THIS QUESTION. AND THIS ALL HAPPENS BEFORE THE AGENT EVEN TOUCHES THE TICKET.” Battlefield winner Forethought adds tool to automate support ticket routing “DESIGNED AS A PLUG-IN ENTERPRISE SOLUTION THAT CAN BE INSTALLED IN TWO DAYS AND IMPROVE CUSTOMER SUPPORT TIME-TO-RESOLUTION BY UP TO 30 PERCENT, [FORETHOUGHT] GAINED WIDESPREAD ATTENTION AS IT PROPELLED FORETHOUGHT TO VICTORY AT THE 2018 TECHCRUNCH DISRUPT BATTLEFIELD.” 4 Ways Artificial Intelligence Is Shaping the Future for Businesses Big And Small “WHAT HAS MADE FORETHOUGHT RESONATE WITH CUSTOMERS IS SOFTWARE THAT PLUGS INTO A COMPANY’S SALES AND CUSTOMER SERVICE SOFTWARE TO LEARN HOW PAST ISSUES WERE RESOLVED AND BETTER PREDICT WHAT AN INDIVIDUAL TICKET MIGHT BE ABOUT.” This Startup Raised $17 Million From Investors Like Ashton Kutcher And Diddy To Take On Customer Service With AI THINK FORWARD WITH FORETHOUGHT. We’re here to make enterprise-level AI second nature for your business. View demo Call to action decor Call to action decor Forethought info@forethought.ai (872) 244-6515 * Contact * FAQ * Careers * Partners * Integrations * Security * Icon Twitter * Icon Linkedin * Compliance * Cookie Declaration * Data Subprocessors * Privacy Policy Forethought © All Rights Reserved View Demo * Platform SolveResolve simple questions instantly AnalyzeGain actionable insights TriagePredict, prioritize, and route IntegrationsConnect your support platforms AssistAccess all knowledge instantly SecurityProtect customer data * Industries Education SaaS Financial services Travel Retail & e-commerce Insurance * Resources CustomersRead our success stories PressSee what’s new * Company CareersJoin our team PartnersBuild better experiences * Contact * View demo Icon chevron up We use cookies to improve user experience, personalize advertisements, and analyze website traffic. For these reasons, we may share your site usage data with our social media, advertising, and analytics partners. By clicking “Accept“, you agree to our website's cookie use as described in our Cookie Policy. You can change your cookie settings at any time by clicking “Preferences.” Preferences DeclineAccept Live Chat is Online Chatting 0 × – undefined Chat Input Box Chat Powered by