languageio.com Open in urlscan Pro
192.124.249.60  Public Scan

Submitted URL: https://t.sidekickopen22.com/Ctc/ZR+23284/ctt1Q04/Jk85m-BkW5BWr2F6lZ3ptVmYX006D_bw4W6Hz-TX1GV_G-W93-Wl949nDs2W3rPg4W7nYDQwW7l...
Effective URL: https://languageio.com/ebooks/ebook-2023-trends-in-multilingual-customer-support/?utm_term=none&utm_campaign=automated_...
Submission: On June 05 via api from US — Scanned from DE

Form analysis 6 forms found in the DOM

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THIS WEBSITE USES COOKIES

We use cookies to personalise content and ads, to provide social media features
and to analyse our traffic. We also share information about your use of our site
with our social media, advertising and analytics partners who may combine it
with other information that you’ve provided to them or that they’ve collected
from your use of their services.
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Necessary 23

Necessary cookies help make a website usable by enabling basic functions like
page navigation and access to secure areas of the website. The website cannot
function properly without these cookies.
Cookiebot
2
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CookieConsent [x2]Stores the user's cookie consent state for the current domain
Expiry: 1 yearType: HTTP
Google
6
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test_cookieUsed to check if the user's browser supports cookies.
Expiry: 1 dayType: HTTP
_GRECAPTCHAThis cookie is used to distinguish between humans and bots. This is
beneficial for the website, in order to make valid reports on the use of their
website.
Expiry: 179 daysType: HTTP
rc::aThis cookie is used to distinguish between humans and bots. This is
beneficial for the website, in order to make valid reports on the use of their
website.
Expiry: PersistentType: HTML
rc::bThis cookie is used to distinguish between humans and bots.
Expiry: SessionType: HTML
rc::cThis cookie is used to distinguish between humans and bots.
Expiry: SessionType: HTML
rc::d-15#This cookie is used to distinguish between humans and bots.
Expiry: PersistentType: HTML
LinkedIn
1
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li_gcStores the user's cookie consent state for the current domain
Expiry: 179 daysType: HTTP
New Relic
1
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JSESSIONIDPreserves users states across page requests.
Expiry: SessionType: HTTP
g2crowd.com
hubspot.com
zoominfo.com

3
__cf_bm [x3]This cookie is used to distinguish between humans and bots. This is
beneficial for the website, in order to make valid reports on the use of their
website.
Expiry: 1 dayType: HTTP
languageio.com
9
#.#-#-#-#-#.ackUsed to contain user’s survey and quiz answers in Local Storage.
Expiry: PersistentType: HTML
#.#-#-#-#-#.inProgressUsed to contain user’s survey and quiz answers in Local
Storage.
Expiry: PersistentType: HTML
#.#-#-#-#-#.queueUsed to contain user’s survey and quiz answers in Local
Storage.
Expiry: PersistentType: HTML
#.#-#-#-#-#.reclaimEndUsed to contain user’s survey and quiz answers in Local
Storage.
Expiry: PersistentType: HTML
#.#-#-#-#-#.reclaimStartUsed to contain user’s survey and quiz answers in Local
Storage.
Expiry: PersistentType: HTML
_wpfuuidRegisters a unique ID for the visitor in order for the website to
recognize the visitor upon re-entry.
Expiry: 399 daysType: HTTP
debugThis cookie is used to detect errors on the website - this information is
sent to the website's support staff in order to optimize the visitor's
experience on the website.
Expiry: PersistentType: HTML
nlsgd#Pending
Expiry: SessionType: HTTP
wordpress_test_cookieUsed to check if the user's browser supports cookies.
Expiry: SessionType: HTTP
zoominfo.com
1
_cfuvidThis cookie is a part of the services provided by Cloudflare - Including
load-balancing, deliverance of website content and serving DNS connection for
website operators.
Expiry: SessionType: HTTP
Preferences 4

Preference cookies enable a website to remember information that changes the way
the website behaves or looks, like your preferred language or the region that
you are in.
Cookiebot
2
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CookieConsentBulkSetting-# [x2]Enables cookie consent across multiple websites
Expiry: PersistentType: HTML
YouTube
1
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yt-player-bandwidthUsed to determine the optimal video quality based on the
visitor's device and network settings.
Expiry: PersistentType: HTML
languageio.com
1
messagesUtkStores a unique ID string for each chat-box session. This allows the
website-support to see previous issues and reconnect with the previous
supporter.
Expiry: 179 daysType: HTTP
Statistics 38

Statistic cookies help website owners to understand how visitors interact with
websites by collecting and reporting information anonymously.
LinkedIn
1
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AnalyticsSyncHistoryUsed in connection with data-synchronization with
third-party analysis service.
Expiry: 29 daysType: HTTP
Microsoft
1
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CLIDCollects data on the user’s navigation and behavior on the website. This is
used to compile statistical reports and heatmaps for the website owner.
Expiry: 1 yearType: HTTP
Twitter Inc.
1
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personalization_idThis cookie is set by Twitter - The cookie allows the visitor
to share content from the website onto their Twitter profile.
Expiry: 399 daysType: HTTP
YouTube
1
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yt-player-headers-readableUsed to determine the optimal video quality based on
the visitor's device and network settings.
Expiry: PersistentType: HTML
languageio.com
34
__hsscIdentifies if the cookie data needs to be updated in the visitor's
browser.
Expiry: 1 dayType: HTTP
__hssrcUsed to recognise the visitor's browser upon reentry on the website.
Expiry: SessionType: HTTP
__hstcSets a unique ID for the session. This allows the website to obtain data
on visitor behaviour for statistical purposes.
Expiry: 179 daysType: HTTP
_clckCollects data on the user’s navigation and behavior on the website. This is
used to compile statistical reports and heatmaps for the website owner.
Expiry: 1 yearType: HTTP
_clskRegisters statistical data on users' behaviour on the website. Used for
internal analytics by the website operator.
Expiry: 1 dayType: HTTP
_cltkRegisters statistical data on users' behaviour on the website. Used for
internal analytics by the website operator.
Expiry: SessionType: HTML
_gaRegisters a unique ID that is used to generate statistical data on how the
visitor uses the website.
Expiry: 399 daysType: HTTP
_ga_#Used by Google Analytics to collect data on the number of times a user has
visited the website as well as dates for the first and most recent visit.
Expiry: 399 daysType: HTTP
_gatUsed by Google Analytics to throttle request rate
Expiry: 1 dayType: HTTP
_gidRegisters a unique ID that is used to generate statistical data on how the
visitor uses the website.
Expiry: 1 dayType: HTTP
_hjAbsoluteSessionInProgressThis cookie is used to count how many times a
website has been visited by different visitors - this is done by assigning the
visitor an ID, so the visitor does not get registered twice.
Expiry: 1 dayType: HTTP
_hjFirstSeenThis cookie is used to determine if the visitor has visited the
website before, or if it is a new visitor on the website.
Expiry: 1 dayType: HTTP
_hjIncludedInSessionSample_#Collects statistics on the visitor's visits to the
website, such as the number of visits, average time spent on the website and
what pages have been read.
Expiry: 1 dayType: HTTP
_hjRecordingLastActivitySets a unique ID for the session. This allows the
website to obtain data on visitor behaviour for statistical purposes.
Expiry: SessionType: HTML
_hjSession_#Collects statistics on the visitor's visits to the website, such as
the number of visits, average time spent on the website and what pages have been
read.
Expiry: 1 dayType: HTTP
_hjSessionUser_#Collects statistics on the visitor's visits to the website, such
as the number of visits, average time spent on the website and what pages have
been read.
Expiry: 1 yearType: HTTP
_omappvpThis cookie is used to determine if the visitor has visited the website
before, or if it is a new visitor on the website.
Expiry: 399 daysType: HTTP
_omappvsThis cookie is used to determine if the visitor has visited the website
before, or if it is a new visitor on the website.
Expiry: 1 dayType: HTTP
_vis_opt_sUsed by Visual Website Optimizer to determine if the visitor is
participating in a design experiment.
Expiry: 99 daysType: HTTP
_vis_opt_test_cookieUsed to check if the user's browser supports cookies.
Expiry: SessionType: HTTP
_vwo_dsCollects data on the user's visits to the website, such as the number of
visits, average time spent on the website and what pages have been loaded with
the purpose of generating reports for optimising the website content.
Expiry: 3 monthsType: HTTP
_vwo_snCollects statistics on the visitor's visits to the website, such as the
number of visits, average time spent on the website and what pages have been
read.
Expiry: 1 dayType: HTTP
_vwo_uuidUsed by Visual Website Optimizer to ensure that the same user interface
variant is displayed for each visit, if the user is participating in a design
experiment.
Expiry: 399 daysType: HTTP
_vwo_uuid_v2This cookie is set to make split-tests on the website, which
optimizes the website's relevance towards the visitor – the cookie can also be
set to improve the visitor's experience on a website.
Expiry: 1 yearType: HTTP
ajs_anonymous_idThis cookie is used to identify a specific visitor - this
information is used to identify the number of specific visitors on a website.
Expiry: 1 yearType: HTTP
ajs_anonymous_idThis cookie is used to count how many times a website has been
visited by different visitors - this is done by assigning the visitor an ID, so
the visitor does not get registered twice.
Expiry: PersistentType: HTML
hjViewportIdSets a unique ID for the session. This allows the website to obtain
data on visitor behaviour for statistical purposes.
Expiry: SessionType: HTML
hubspotutkSets a unique ID for the session. This allows the website to obtain
data on visitor behaviour for statistical purposes.
Expiry: 179 daysType: HTTP
ln_orRegisters statistical data on users' behaviour on the website. Used for
internal analytics by the website operator.
Expiry: 1 dayType: HTTP
omVisitsThis cookie is used to identify the frequency of visits and how long the
visitor is on the website. The cookie is also used to determine how many and
which subpages the visitor visits on a website – this information can be used by
the website to optimize the domain and its subpages.
Expiry: PersistentType: HTML
omVisitsFirstThis cookie is used to count how many times a website has been
visited by different visitors - this is done by assigning the visitor an ID, so
the visitor does not get registered twice.
Expiry: PersistentType: HTML
vwoSnThis cookie is set to make split-tests on the website, which optimizes the
website's relevance towards the visitor – the cookie can also be set to improve
the visitor's experience on a website.
Expiry: PersistentType: HTML
ziwsSessionCollects statistics on the user's visits to the website, such as the
number of visits, average time spent on the website and what pages have been
read.
Expiry: SessionType: HTML
ziwsSessionIdCollects statistics on the user's visits to the website, such as
the number of visits, average time spent on the website and what pages have been
read.
Expiry: SessionType: HTML
Marketing 61

Marketing cookies are used to track visitors across websites. The intention is
to display ads that are relevant and engaging for the individual user and
thereby more valuable for publishers and third party advertisers.
G2Crowd
1
Learn more about this provider
_session_idStores visitors' navigation by registering landing pages - This
allows the website to present relevant products and/or measure their
advertisement efficiency on other websites.
Expiry: 13 daysType: HTTP
Google
2
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IDEUsed by Google DoubleClick to register and report the website user's actions
after viewing or clicking one of the advertiser's ads with the purpose of
measuring the efficacy of an ad and to present targeted ads to the user.
Expiry: 1 yearType: HTTP
rc::fPending
Expiry: PersistentType: HTML
LinkedIn
5
Learn more about this provider
bcookieUsed by the social networking service, LinkedIn, for tracking the use of
embedded services.
Expiry: 1 yearType: HTTP
bscookieUsed by the social networking service, LinkedIn, for tracking the use of
embedded services.
Expiry: 1 yearType: HTTP
li_sugrCollects data on user behaviour and interaction in order to optimize the
website and make advertisement on the website more relevant.
Expiry: 3 monthsType: HTTP
lidcUsed by the social networking service, LinkedIn, for tracking the use of
embedded services.
Expiry: 1 dayType: HTTP
UserMatchHistoryEnsures visitor browsing-security by preventing cross-site
request forgery. This cookie is essential for the security of the website and
visitor.
Expiry: 29 daysType: HTTP
MediMath
2
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mt_miscCollects data on the user's visits to the website, such as what pages
have been loaded. The registered data is used for targeted ads.
Expiry: 29 daysType: HTTP
uuidCollects data on the user's visits to the website, such as what pages have
been loaded. The registered data is used for targeted ads.
Expiry: 1 yearType: HTTP
Microsoft
7
Learn more about this provider
MR [x2]Used to track visitors on multiple websites, in order to present relevant
advertisement based on the visitor's preferences.
Expiry: 6 daysType: HTTP
MUID [x2]Used widely by Microsoft as a unique user ID. The cookie enables user
tracking by synchronising the ID across many Microsoft domains.
Expiry: 1 yearType: HTTP
SRM_BTracks the user’s interaction with the website’s search-bar-function. This
data can be used to present the user with relevant products or services.
Expiry: 1 yearType: HTTP
ANONCHKRegisters data on visitors from multiple visits and on multiple websites.
This information is used to measure the efficiency of advertisement on websites.
Expiry: 1 dayType: HTTP
SMRegisters a unique ID that identifies the user's device during return visits
across websites that use the same ad network. The ID is used to allow targeted
ads.
Expiry: SessionType: HTTP
Sizmek
3
Learn more about this provider
OT_1073747108Pending
Expiry: SessionType: HTTP
OT2Collects visitor data related to the user's visits to the website, such as
the number of visits, average time spent on the website and what pages have been
loaded, with the purpose of displaying targeted ads.
Expiry: 29 daysType: HTTP
u2Collects data related to the user's navigation visits to webpages in order to
assess the efficacy of ads that are displayed on the website.
Expiry: 29 daysType: HTTP
Twitter Inc.
3
Learn more about this provider
i/adsct [x2]The cookie is used by Twitter.com in order to determine the number
of visitors accessing the website through Twitter advertisement content.
Expiry: SessionType: Pixel
muc_adsCollects data on user behaviour and interaction in order to optimize the
website and make advertisement on the website more relevant.
Expiry: 399 daysType: HTTP
YouTube
13
Learn more about this provider
VISITOR_INFO1_LIVETries to estimate the users' bandwidth on pages with
integrated YouTube videos.
Expiry: 179 daysType: HTTP
YSCRegisters a unique ID to keep statistics of what videos from YouTube the user
has seen.
Expiry: SessionType: HTTP
yt.innertube::nextIdRegisters a unique ID to keep statistics of what videos from
YouTube the user has seen.
Expiry: PersistentType: HTML
yt.innertube::requestsRegisters a unique ID to keep statistics of what videos
from YouTube the user has seen.
Expiry: PersistentType: HTML
ytidb::LAST_RESULT_ENTRY_KEYStores the user's video player preferences using
embedded YouTube video
Expiry: PersistentType: HTML
yt-player-bandaid-hostUsed to determine the optimal video quality based on the
visitor's device and network settings.
Expiry: PersistentType: HTML
yt-remote-cast-availableStores the user's video player preferences using
embedded YouTube video
Expiry: SessionType: HTML
yt-remote-cast-installedStores the user's video player preferences using
embedded YouTube video
Expiry: SessionType: HTML
yt-remote-connected-devicesStores the user's video player preferences using
embedded YouTube video
Expiry: PersistentType: HTML
yt-remote-device-idStores the user's video player preferences using embedded
YouTube video
Expiry: PersistentType: HTML
yt-remote-fast-check-periodStores the user's video player preferences using
embedded YouTube video
Expiry: SessionType: HTML
yt-remote-session-appStores the user's video player preferences using embedded
YouTube video
Expiry: SessionType: HTML
yt-remote-session-nameStores the user's video player preferences using embedded
YouTube video
Expiry: SessionType: HTML
languageio.com
20
__tld__Used to track visitors on multiple websites, in order to present relevant
advertisement based on the visitor's preferences.
Expiry: SessionType: HTTP
_gcl_auUsed by Google AdSense for experimenting with advertisement efficiency
across websites using their services.
Expiry: 3 monthsType: HTTP
_hjRecordingEnabledThis cookie is used to identify the visitor and optimize
ad-relevance by collecting visitor data from multiple websites – this exchange
of visitor data is normally provided by a third-party data-center or
ad-exchange.
Expiry: SessionType: HTML
_uetsidCollects data on visitor behaviour from multiple websites, in order to
present more relevant advertisement - This also allows the website to limit the
number of times that they are shown the same advertisement.
Expiry: 1 dayType: HTTP
_uetsidUsed to track visitors on multiple websites, in order to present relevant
advertisement based on the visitor's preferences.
Expiry: PersistentType: HTML
_uetsid_expContains the expiry-date for the cookie with corresponding name.
Expiry: PersistentType: HTML
_uetvidUsed to track visitors on multiple websites, in order to present relevant
advertisement based on the visitor's preferences.
Expiry: PersistentType: HTML
_uetvidUsed to track visitors on multiple websites, in order to present relevant
advertisement based on the visitor's preferences.
Expiry: 1 yearType: HTTP
_uetvid_expContains the expiry-date for the cookie with corresponding name.
Expiry: PersistentType: HTML
ajs%3AcookiesCollects data on visitors. This information is used to assign
visitors into segments, making website advertisement more efficient.
Expiry: 1 yearType: HTTP
ajs%3AtestCollects data on visitors. This information is used to assign visitors
into segments, making website advertisement more efficient.
Expiry: 1 yearType: HTTP
ajs_group_idThis cookie is used to assign specific visitors into segments, this
segmentation is based on visitor behavior on the website - the segmentation can
be used to target larger groups.
Expiry: 1 yearType: HTTP
ajs_group_idCollects data on visitors. This information is used to assign
visitors into segments, making website advertisement more efficient.
Expiry: PersistentType: HTML
ajs_group_propertiesCollects data on visitors. This information is used to
assign visitors into segments, making website advertisement more efficient.
Expiry: PersistentType: HTML
ajs_user_idThis cookie is used to collect data on the visitor's behavior on the
website - this information can be used to assign the visitor to a visitor
segment, based on common preferences.
Expiry: 1 yearType: HTTP
ajs_user_idCollects data on visitors' preferences and behaviour on the website -
This information is used make content and advertisement more relevant to the
specific visitor.
Expiry: PersistentType: HTML
ajs_user_traitsCollects data on visitors. This information is used to assign
visitors into segments, making website advertisement more efficient.
Expiry: PersistentType: HTML
hubspotutkKeeps track of a visitor's identity. This cookie is passed to the
marketing platform HubSpot on form submission and used when de-duplicating
contacts.
Expiry: PersistentType: HTML
sa-user-idUsed to track visitors on multiple websites, in order to present
relevant advertisement based on the visitor's preferences.
Expiry: PersistentType: HTML
sa-user-id-v2Used to track visitors on multiple websites, in order to present
relevant advertisement based on the visitor's preferences.
Expiry: PersistentType: HTML
languageio.com
tags.srv.stackadapt.com

4
sa-user-id [x2]Used to track visitors on multiple websites, in order to present
relevant advertisement based on the visitor's preferences.
Expiry: 1 yearType: HTTP
sa-user-id-v2 [x2]Used to track visitors on multiple websites, in order to
present relevant advertisement based on the visitor's preferences.
Expiry: 1 yearType: HTTP
tribl.io
1
ti_Used in context with Account-Based-Marketing (ABM). The cookie registers data
such as IP-addresses, time spent on the website and page requests for the visit.
This is used for retargeting of multiple users rooting from the same
IP-addresses. ABM usually facilitates B2B marketing purposes.
Expiry: 399 daysType: HTTP
Unclassified 11
Unclassified cookies are cookies that we are in the process of classifying,
together with the providers of individual cookies.
languageio.com
5
_zitokPending
Expiry: 399 daysType: HTTP
hjActiveViewportIdsPending
Expiry: PersistentType: HTML
sucuri_cloudproxy_uuid_#Pending
Expiry: 1 dayType: HTTP
unifiedScriptVerifiedPending
Expiry: SessionType: HTML
XJP2-tr-popup-shownPending
Expiry: 1 yearType: HTTP
tribl.io
6
_tr_va1:3oQO1Qzq3LHPMxjDYYMP:jdWv:dW1l:zG4ZPending
Expiry: 6 monthsType: HTTP
_tr_va1:3oQO1Qzq3LHPMxjDYYMP:kKWR:dW1l:qA5lPending
Expiry: 6 monthsType: HTTP
_tr_va1:3oQO1Qzq3LHPMxjDYYMP:n9W2:dW1l:Plw2Pending
Expiry: 6 monthsType: HTTP
_tr_va1:3oQO1Qzq3LHPMxjDYYMP:QvMk:PBD9:XJP2Pending
Expiry: 6 monthsType: HTTP
_tr_va1:3oQO1Qzq3LHPMxjDYYMP:RJ3J:PBD9:eB5ZPending
Expiry: 6 monthsType: HTTP
_tr_va1:3oQO1Qzq3LHPMxjDYYMP:xM4Z:PBD9:keDjPending
Expiry: 6 monthsType: HTTP
Cross-domain consent2 Your consent applies to the following domains:
List of domains your consent applies to: www.languageio.info languageio.com
Cookie declaration last updated on 11.05.23 by Cookiebot


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Language I/O

Multilingual Customer Support

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   * Our core technology
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Mollie Wiener January 5, 2023


2023 TRENDS IN MULTILINGUAL CUSTOMER SUPPORT



Today’s global enterprises recognize that providing multilingual customer
support is a must. But in the midst of economic uncertainty and evolving
customer expectations, the prospect of delivering high quality support in each
customer’s native language can appear challenging.

If you feel the same, we’re here to help. Download this eBook to learn the
latest trends in multilingual support so that you can focus your efforts on the
channels and experiences that matter most to customers.

 * LinkedIn
 * Facebook
 * Twitter
 * Mail


DOWNLOAD THE EBOOK TO LEARN:


 * Four trends to stay on top of in 2023, and one bonus trend to plan for in the
   years to come.
 * How to balance the evolution of customer expectations with the reality of
   today’s economic uncertainty.
 * Methods to implement multilingual customer support at your organization.



Read the eBook



WANT TO READ MORE ABOUT MULTILINGUAL SUPPORT?
CHECK OUT OUR OTHER RESOURCES:



Blog

Chat u0026 chatbots


MULTILINGUAL CHATBOTS AND THE FUTURE OF CONVERSATIONAL AI

Blog

Translation


CONSIDERATIONS OF USING GOOGLE TRANSLATE TO TRANSLATE LIVE CHATS WITH CUSTOMERS

Blog

Security


HOW AI EMPOWERS EXCELLENT MULTILINGUAL CUSTOMER SUPPORT



Ready to take your team from mono- to multilingual in 24 hours?

Get a Demo

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